Customer Reviews for U-Haul Storage of Olympia

4,401 reviews

2516 4th Ave E   Olympia, WA 98506

(360) 943-4511

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(360) 943-4511

2516 4th Ave E
Olympia, WA 98506

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very helpful! All went smoothly. Would use afain!

Allison D. 
Rating:
3.0

Lower your rates. Way too much for a quick 2hr rental.

CHAD S. 
Rating:
5.0

Customer did not leave a comment.

madi b.  |  Overall Experience 
Rating:
5.0

Put white or light colored 1" to 3" strip across tip of tailgate of motorcycle trailer so, when in the upright position, it can be easily seen in mirror. As is the metal gray blends in with the pavement. This will reassure the driver that the tailgate is still upright and make it easier to see, when passing, to make sure when the trailer has cleared the passed vehicle.

Garry S. 
Rating:
4.0

Reserving my Cargo Trailer was quick and easy. Pick-up of my trailer was also easy and without trouble. Upon return- and an easy check-in- the "computer" indicated charges for two days when I had only had the trailer for one day... The front office took care of that (I believe) with a refund that will show up at a later date.

THOMAS P. 
Rating:
4.0

None of your staff wore masks other than a young man pressure washing. I dealt with two staff inside the building, and neither wore masks.

MINDY S. 
Rating:
4.0

Customer did not leave a comment.

SHAQUILLE L. 
Rating:
5.0

Customer did not leave a comment.

MICHAELCHRISTOPH S. 
Rating:
5.0

Staff fantastic and quick

REUBEN H. 
Rating:
5.0

Customer did not leave a comment.

April M. 
Rating:
1.0

When I showed up for my reserved truck, it was not there. I had a reservation for 9:30am for the truck and 10am for my movers to come. My truck was not ready and I had to pay $109 per hour for my movers to do nothing until my truck was ready for pickup at 11am. I did not receive notification that my truck would be delayed until I got there at 9:30am. I wasted $200 on 2 hours worth of time my movers could have been working.

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

DYESHIA L. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
2.0

Customer did not leave a comment.

Ronnie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
3.0

Customer service was excellent but the PIN and the card given to me did not work to allow entry to storage area.

Brett T.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

ROBERT O. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

Customer did not leave a comment.

Dewayne P. 
Rating:
4.0

Customer did not leave a comment.

paul t.  |  Overall Experience 
Rating:
1.0

When A customer signs up to pick up their truck my mobile device at 7:30 in the morning and you get there and U-Haul says you have to pick it up at the counter and the business is not open till nine it affects my business. This is happened on multiple occasions. I'm on hold with U-Haul for 45 minutes and they tell me I signed up to pick it up atThe counter and I'm holding my reservation in my hand saying I did the 24 seven mobile pick up. No I am sorry, no apologies, no kindness from anybody I spoke to. This is an ongoing problem with uhaul.

FAITH E. 
Rating:
5.0

The equipment was the dirtiest I've ever rented from this location. There were large grease marks in several locations on the vehicle body, and there were large rust marks all over the bed liner. The exterior windows were dirty, and the interior of the cab was covered in dust, and the floors and seats were dirty. The front passenger side tire had a slow leak, and was down to 24 psi according to the pressure sensor. Air needed to be added to the tire before I left the lot. The tire held pressure for most of my rental period, but was back down to 22 psi on the morning I returned the vehicle. Again, according to the pressure sensor. I'm absolutely sure this was an isolated incident and is not representative of the overall operations at this location. That's what makes the condition of the vehicle so remarkable.

Andrew J. 
Rating:
5.0

Customer did not leave a comment.

SUIVEN L. 
Rating:
4.0

The engine needs to be looked at, it took awhile for the transmission to shift gears. Plus the engine was loud and noisy.

MARYBETH D. 
Rating:
5.0

Customer did not leave a comment.

DAVID JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

SHELLY J. 
Rating:
5.0

Customer did not leave a comment.

Patricia s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TROY JONATHAN W. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
4.0

I have used this location many times, not always based on convenience of location but because of the level of service. This visit was a bit more challenging as I attempted to check in online but was unable - definitely could have been my fault. Went into the store to pick up my rental. First truck was completely blocked in by trucks in all 4 sides. Had to go back into the store for another - second trip to the lot and the 2nd truck was blocked by power pole support lines. 3rd time back into the store and and 45 minutes later, I was finally given a truck I could access. Needless to say, I had people waiting on me and a time frame that that I had committed to I lost an hour of loading help just trying to get off of the lot.

TERRI C. 
Rating:
5.0

Customer did not leave a comment.

shannon C. 
Rating:
5.0

Customer did not leave a comment.

Patricia L. 
Rating:
5.0

Customer did not leave a comment.

TABITHA T. 
Rating:
4.0

All was good, except gas was not full on truck when we picked it up.

WAYNE G. 
Rating:
5.0

The only thing that was confusing is that when I logged in to do the online turn-in, it listed a different location across town to turn in, which was confusing and irritating after driving 700 plus miles. It seemed to turn out okay, but I definitely did not need that worry.

Scot N. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS Y. 
Rating:
2.0

The vehicle itself was in okay condition, however the customer service was extremely poor. The lady working the front desk, Nicole Elliot. was unfriendly and rude; she acted extremely annoyed with any questions that we had. A few hours after picking up the vehicle we had realized that we shuld have gotten a bigger truck, we called back. Spoke with Nicole, I explained that we realized we were going to need a bigger vehicle and how we would go about returning the 20ft truck we had and get a 26ft. She said "I don't have 26ft here", so I asked if she could see if theres one at a different location near by, she just said "no I can't". She offered no suggestions, no explanation to how it would work if brought the truck back. She just simply said she couldn't help us and bye. The lady at dropoff was just as rude, annoyed by our dropoff questions (we had dropped off way earlier than expected, rather then keeping it a full 24hrs we only had it for 14hrs and thought it would be cheaper, guess not). Overall, I won't be going to that location again.

Harold M. 
Rating:
5.0

This was the smoothest and fastest check in and out I have experienced at any uhaul location ever.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN G. 
Rating:
5.0

Thanks for the quick and professional service! Y'all are amazing!!

GEORGE O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ALAN W. 
Rating:
5.0

All was great. Friendly staff took care of us well. We moved our stuff to another spot to save money and closer to our home, otherwise would have remained here if a smaller unit was available after we got rid of some stuff. Rented one of the vans, which was clean and ample for our needs. Highly recommend and would use again. Thanks!

BRENDA D. 
Rating:
4.0

The location was not an issue. Having U-Haul promise me that a truck was available in BELLEVUE, NOT OLYMPIA, was the issue. Sooooo bad a way to run a business, people.

Maureen L. 
Rating:
5.0

In my opinion the ramp rn your 6x12 utility traler has a design flaw. The tray or plate that has the 3rd brake light traps some materials making it REALLY hard to extract. Previous renter hauled gravel for example. I hauled fir tree limbs. I vacuumed and used a leaf blower to get all my stuff out but could only fet about half of the stones. Make thst plate removable or lessen the lip on top for easier cleaning

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

WILBUR J. 
Rating:
5.0

Customer did not leave a comment.

EMAD B. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

cedric E. 
Rating:
5.0

Customer did not leave a comment.

QINGHUI L. 
Rating:
4.0

Customer did not leave a comment.

Alejandro B. 
Rating:
5.0

Customer did not leave a comment.

MARLIESE PATRICI M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

GARTH C. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
4.0

There was a SNAFU when I showed up to originally return the trailer. However, the clerk did her best to assist in clearing up the bad hand she was dealt. When I was actually able to return the trailer today, the same employee was still helpful and kind. Much appreciated!

Daniel M. 
Rating:
5.0

Improve the reservation by phone option. Took more than an hour

Matthew P. 
Rating:
5.0

Nothing needed improvement IMHO -- everything was quick and easy even though it was very busy. Great job. Thanks.

DAVID T. 
Rating:
3.0

The pickup I rented had been smoked in very recently. By the end of my short rental I had a severe headache. Is smoking allowed in your vehicles?

David P. 
Rating:
2.0

The employee helping me was doing her best to assist, but she had been dealt a bad hand. I showed up with a reservation for a storage unit, but the whole hallway of units had been freshly painted and I couldn’t move in, couldn’t empty the trailer that was scheduled for return that day, and ended up wasting a lot of time and fuel. They did extend my trailer reservation at no cost, which I appreciate. Hopefully, move-in today will go more smoothly.

Daniel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory A. 
Rating:
2.0

The two staff members who worked the front counter were absolutely disgusting to us customers. I along with many other customers arrive to the location at 8.58am with the doors open and one person at the register. The staff member at the register did not acknowledge anyone just sat at the register with his head down. The staff member that came in next walked in still not acknowledging any customers said to the other staff member very loudly " We are not even open yet I don't know why they are even in here!" It was the absolute worst first experience. The assistant manager and the two men that were helping outside were amazing though.

DESTINYLATAVIA B. 
Rating:
5.0

Personnel met me outside to look over the truck and give me instructions.

Samantha W. 
Rating:
3.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Young Lady helping me when I picked up the pickup truck was helpful in letting me know where to leave my car and when I dropped off the truck she pointed out nearby gas station so I could fill the tank. Very good service on a busy Sunday.

Constance L. 
Rating:
5.0

Customer did not leave a comment.

BIANCA M. 
Rating:
2.0

TERRIBLE COUNTER SERVICE. EXTREMELY UNDERSTAFFED AND SLOW. MAN UNHOOKING MY TRAILER DID NOT WEAR A MASK. VERY POOR SERVICE.

FABIAN G. 
Rating:
5.0

Customer did not leave a comment.

Colin M. 
Rating:
5.0

Customer did not leave a comment.

Kelly H. 
Rating:
4.0

Customer did not leave a comment.

BLAKE W. 
Rating:
4.0

Customer did not leave a comment.

SONJA J. 
Rating:
5.0

Nothing! You guys were excellent!!!

HERMAN LEE J J. 
Rating:
3.0

Customer did not leave a comment.

David D. 
Rating:
4.0

Whoever took my initial order messed it up, which I noticed and called back and got straightened out. I thought. But, when I arrived to pick up my van, the person working said I had it rented only for 3 1/2 hours and would have to return it at 11 am because someone else had it rented after me. I later looked at my confirmation and it said I had the van rented for one day. That did not flag anything to say to me that it was a partial day. A 3 1/2 hour rental was not going to work as I had family coming into town to help pack and move us for the full day and they were already at my house. I tried to remain calm and the U-haul clerk, Madi, was very kind and figured it out. I don't know what she did, but she knew what she was doing. We had a great move and returned the van at 4:30 pm. But, whoever took my order really messed it up. I hope Madi was able to help whoever rented after me figure out a van as well. They may have been in the same situation as me. Thanks for asking.

Cynthia K. 
Rating:
5.0

Customer did not leave a comment.

SKYE A.  |  Overall Experience 
Rating:
5.0

everything great

Fan Z. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
4.0

Customer did not leave a comment.

Kent Dennis S.  |  Overall Experience 
Rating:
1.0

Rented a trailer for the day, dropped it off same day and was billed for two days. I have a time-stamped photo and they have the video footage and they still charged me for two days.

Eric W. 
Rating:
3.0

When i pay by the mile i want the closets office to my location. Cost $10.00 for a bad location. Your Vans are too small.

TIMOTHY CRAIG F. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
4.0

Customer did not leave a comment.

Amanda B. 
Rating:
1.0

They never answer their phone I've been on the phone today 25 August from 4 o'clock and it's 526 right now they called me that's why I try to call them back and they never answer their phone I've been on hold for over an hour and they charge me for things that I should be charged for I return my trailer yesterday they say I still have it

KELLY B. 
Rating:
5.0

We keep coming back.

RENA P. 
Rating:
3.0

We returned the trailer at least 4 hours early and an associate said all was clear. The following day, the company called to ask where the trailer was and why it wasn't returned on time. All worked out in the end, but was a bit crazy to have the miscommunication.

Tiffany L. 
Rating:
5.0

Staff were cheerful and efficient and very competent -- helped me move to standard pickup when the mobile didn't work. I was in and out in minutes!

KATHARINE C. 
Rating:
1.0

Your truck was trash! The maintenance on it was trash! Your overprice!

OWEN S. 
Rating:
1.0

This manager was very rude to me. I mentioned that the 35 miles that they gave me was not enough and that I was going to go over. She proceeded to argue with me and tell me she knew the area I was driving to and you "won't go that far over and besides it's not that much, you can pay it" I was appalled at the way I was spoken to by a general manager of your company. I am a long time U-Haul customer. I have rented trucks and crossed the country morn than once and never had a complaint. But this is the last time I will use U-Haul. I work hard for the money I make and I will never spend it with this company again.

JUSTIN K. 
Rating:
5.0

The truck we rented was running very rough.

Graham B. 
Rating:
1.0

Made a reservation some how they double sold spot and told me to basically pound sand

ZACHARY T. 
Rating:
5.0

Customer did not leave a comment.

CAROL MARIE T. 
Rating:
5.0

Fast, easy and exactly as planned. Thank you.

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

MELVIN H. 
Rating:
5.0

Customer did not leave a comment.

BRENNAN K. 
Rating:
4.0

Customer did not leave a comment.

Shirley B. 
Rating:
5.0

The inside of the truck was clean but the outside was dirty. Other than that my experience waa wonderful. Everyone was friendly and professional.

KASEY LEIGH H. 
Rating:
5.0

Customer did not leave a comment.

TODD M. 
Rating:
5.0

Good team.

joseph P. 
Rating:
5.0

Customer did not leave a comment.

SARA P. 
Rating:
5.0

Customer did not leave a comment.

ALLISON B. 
Rating:
5.0

The team at this U-Haul site is excellent. The trucks are well maintained and spotless when you pick one up. On my most recent rental I had to extend my rental and they were wonderful; checking in with me to see how everything was going and if I needed to extend further. Just above and beyond level of service!

MARGOT C. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
3.0

Customer did not leave a comment.

Sarah S. 
Rating:
1.0

I still haven't gotten my deposit back. I asked if that would be available immediately and the answer was yes. I have a problem with that.

JUSTIN P. 
Rating:
5.0

I used the online system for my rental for the second time. It all went very smoothly with no pickup or return hassles. The van worked well. The exterior could use a wash, but the interior was clean. I have no issues or concerns and appreciate the work you all do.

DEREK B. 
Rating:
4.0

Customer did not leave a comment.

ward A. 
Rating:
5.0

Customer did not leave a comment.

Shawn C.  |  First Impressions 
Rating:
5.0

This was a complex move. I rented a trailer a van and a storage unit at my destination in another state. Excellent efficient service despite being quite busy at both ends of my trip.

VIVIAN S.  |  First Impressions 
Rating:
5.0

The person who assisted us was pleasant and attentive. Very good experience.

Tracy S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maria S.  |  First Impressions 
Rating:
5.0

Staff was super friendly and helped check me in so that I would be able to store my belongings

Cynthia C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lelan F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dennis H.  |  Online Move In 
Rating:
5.0

I didn’t expect it to go as smooth and as easy as it did. We were very pleased and would recommend it to anyone looking for storage.

douglas d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

bobby t.  |  Overall Experience 
Rating:
5.0

Thank you for your services .

Kelly E.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and accommodating. They even helped me get into my truck when I locked the keys inside.

Scott H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael j.  |  First Impressions 
Rating:
5.0

Ally or Allie, was phenomenal. She was a 12 out of 10. The units were wayyyy to small for the price. But, time and again all day Ally was awesome. We needed help all day and she was constantly with us making our day sooooo much easier. We honestly couldn’t have finished in 1 day without her help.

Sean L.  |  Online Move In 
Rating:
5.0

Overall my experience with Uhaul storage was great. The staff was helpful and kind to me, my family and I are grateful.

alicia d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobbi K.  |  Overall Experience 
Rating:
5.0

The online check-in worked!!! No problems. I rented unit 2 hours before moving in and everything worked.

ISAAC D.  |  Online Move In 
Rating:
5.0

This is an exceptional indoor storage facility and the staff is very courteous and helpful.

CYNTHIA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

madi b.  |  First Impressions 
Rating:
5.0

Staff and Management were extra helpful. Good Job! Thanks

jim s.  |  Overall Experience 
Rating:
3.0

The place is an absolute maze, stairs everywhere which makes moving stuff incredibly inconvenient and even painful.

Marissa B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Luis B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexis S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen L.  |  Online Move In 
Rating:
5.0

We felt welcome, supported. They went out of the way to make sure we had the storage space we needed. Personal attention was exceptional. We will return for all our UHaul needs. Thanks!

jim s.  |  First Impressions 
Rating:
1.0

Olympia location great. Uhaul in general horrible. Was quoted 20$ a day extra then got told it’s 40$. Told my free storage is at one location was told they don’t participate and had to move to another

JEFFREY O.  |  First Impressions 
Rating:
5.0

THANKS AGAIN !!!

bobby t.  |  First Impressions 
Rating:
5.0

Very helpful staff, very clean storage units. 👍🏽

cindy r.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top