Customer Reviews for U-Haul Storage of Palatine

27 reviews

509 W Colfax St   Palatine, IL 60067

(847) 358-2466

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(847) 358-2466

509 W Colfax St
Palatine, IL 60067

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Facility is too small, cars parked near gate, impossible to get a 26 foot truck inside. And not possible to get 26 foot truck up the roll up door. Could not use. Went to Public Storage instead, this facility fit our needs.

Cheri V.  |  First Impressions 
Rating:
2.0

When I wanted to let the office know that I was moving out, no one answered the phone. Finally I was transferred by the phone system to a call center. I tried again to reach someone in the office to let them know I had moved out. I tried 4 times over a two day span. Finally, on the last attempt, someone answered. Will not recommend this facility. The only positive is that it is gated.

RUTH A M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie L.  |  Overall Experience 
Rating:
3.0

Bottom seal under door was completely broken. It rained inside the unit. There were leaves, spider webs and water puddle inside unit. The office staff was very friendly and helpful!

mary d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie L.  |  First Impressions 
Rating:
4.0

Only confusion was speaking with 3 different people on different days who told me slightly different information. In the end, it wasn't a big deal however, I still haven't received my gate clicker which I will have to go and get sometime when Covid restrictions lessen.

Michael L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lisa F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DOMINICK M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank L.  |  Overall Experience 
Rating:
5.0

Good people that had a sense of humor. Fun to deal with.

Mike O.  |  First Impressions 
Rating:
4.0

I had some of my stuff get water on it from being on the ground, which is the reason I moved out. I realized that my stuff will be stored long-term and needs An indoor temp controllEd space.

christina p.  |  Overall Experience 
Rating:
5.0

Friendly and helpful service made this very easy.

Barbara W.  |  Overall Experience 
Rating:
5.0

Great facility and really helpful people.

Thomas V.  |  Online Move In 
Rating:
5.0

Better than expected. Awesome service

Evtim C.  |  First Impressions 
Rating:
3.0

It’s clean, spacious, in a nice area!

Kari A.  |  First Impressions 
Rating:
5.0

Your staff,dan,is an excellent example of your company. He was extremely patient and courteous. His efforts are greatly appreciated

O`DONNELL & ASSOC. LTD O.  |  Overall Experience 
Rating:
5.0

A pleasure to do business with.

Gerard M.  |  Overall Experience 
Rating:
5.0

We had a great experience with U-Haul and Dan Rynne was very helpful and professional!

Mary Kim H.  |  Overall Experience 
Rating:
5.0

Highly recommend

Mark W.  |  Overall Experience 
Rating:
5.0

Joe and Dennis were absolutely terrific. They went out of their way to help. After much confusion with U-Hauls Customer Service Center, these gentlemen helped clarify the procedure & made the day.

Mark W.  |  First Impressions 
Rating:
5.0

It was great that everything went smoothly at the storage facility. I was informed via email, regarding access code, unit number, and signed up for everything online. No problems. Good job!

Linda I.  |  First Impressions 
Rating:
5.0

great place and fast setup

bruce b.  |  First Impressions 
Rating:
1.0

U-Haul purchased the facility and did not advise patrons of the change in ownership. The first thing I knew I received a late charge notice because I mailed the payment to the old owner address.

EXECUTIVE TECHNOLOGIES CORP. E.  |  Overall Experience 
Rating:
5.0

Employees were extremely helpful and caring ! Pleasure doing business with your company.

Angela G.  |  Reservation 
Rating:
5.0

The manager was outstanding.

TIM S.  |  Overall Experience 
Rating:
5.0

Dan took great care of us with respect to self storage rental. The facility had a nice gate and adequately sized parking space for our vehicle. The storage unit was clean and worked well for us.

Robert K.  |  Overall Experience 
Rating:
5.0

Very easy to deal with

BECHTOLD INSURANCE AGENCY B.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

Back
To Top