Customer Reviews for U-Haul Storage of Palatine

Rating:

5.0

Everything was good

Rating:

5.0

The original estimate was too small. A U-Haul employee was onsite and helped make the change to a larger storage unit smoothly. I appreciated the assistance on the spot.

Rating:

1.0

A litany of my items in storage were completely destroyed by a substance leaking from the next unit. I informed office staff several times. However, I received nothing, not even a response to anything that would or could be done. Totally ignored.

Rating:

5.0

Emily went above and beyond being professional!

Rating:

5.0

A very uneventful moving experience smoothly executed. Thank You.

Rating:

4.0

The office was not on site and that became a problem

Rating:

5.0

None

Rating:

5.0

I like doing business with U-Haul.

Rating:

5.0

Very helpful staff and would highly recommend this place.

Rating:

5.0

Emily is a Godsend. She helped me through some difficult times and because of her I will continue doing business with UHaul.

Rating:

5.0

well-maintained, secure, clean facility.

Rating:

4.0

The truck rental showed a few months rent of a storage unit but I didn't actually get the first month free. Move in to the unit was simple and the free lock being included was a bonus.

Rating:

5.0

Very communicative and let me know when being charged and arrival dates of pod

Rating:

5.0

Very friendly and helpful staff.

Rating:

5.0

Joe was excellent in all aspects of customer service. I would definitely recommend his business to others.

Rating:

1.0

Made a reservation and then went to facility to rent a storage unit. I paid for it, only to drive to storage unit and find they already rented it and lock was on it. Poor customer service, no easy way to call the on site facility, no one will show you the unit before you rent, unorganized, not knowing actual availability… quite awful all around. Thumbs down. booo!! I have filled out this survey 4 times as I keep calling and reaching out regarding bad experiences. It would be best if you stop asking for my feedback, as I couldn’t be more disappointed in all aspects of how you handle operations and guest service. Wow, just the worst.

Rating:

5.0

Easy process and setup

Rating:

5.0

The manager and team went above/all out to help you. Extreme professional and friendly!

Rating:

5.0

So far the experience has been excellent. I appreciated that there was absolutely no snow where we had to get into storage unit. (Where the plow edge line would have been). That really makes a difference!

Rating:

3.0

Facility is too small, cars parked near gate, impossible to get a 26 foot truck inside. And not possible to get 26 foot truck up the roll up door. Could not use. Went to Public Storage instead, this facility fit our needs.

Rating:

2.0

When I wanted to let the office know that I was moving out, no one answered the phone. Finally I was transferred by the phone system to a call center. I tried again to reach someone in the office to let them know I had moved out. I tried 4 times over a two day span. Finally, on the last attempt, someone answered. Will not recommend this facility. The only positive is that it is gated.

Rating:

3.0

Bottom seal under door was completely broken. It rained inside the unit. There were leaves, spider webs and water puddle inside unit. The office staff was very friendly and helpful!

Rating:

4.0

Only confusion was speaking with 3 different people on different days who told me slightly different information. In the end, it wasn't a big deal however, I still haven't received my gate clicker which I will have to go and get sometime when Covid restrictions lessen.

Rating:

5.0

Good people that had a sense of humor. Fun to deal with.

Rating:

4.0

I had some of my stuff get water on it from being on the ground, which is the reason I moved out. I realized that my stuff will be stored long-term and needs An indoor temp controllEd space.

Rating:

5.0

Friendly and helpful service made this very easy.

Rating:

5.0

Great facility and really helpful people.

Rating:

5.0

Better than expected. Awesome service

Rating:

3.0

It’s clean, spacious, in a nice area!

Rating:

5.0

Your staff,dan,is an excellent example of your company. He was extremely patient and courteous. His efforts are greatly appreciated

Rating:

5.0

A pleasure to do business with.

Rating:

5.0

We had a great experience with U-Haul and Dan Rynne was very helpful and professional!

Rating:

5.0

Highly recommend

Rating:

5.0

Joe and Dennis were absolutely terrific. They went out of their way to help. After much confusion with U-Hauls Customer Service Center, these gentlemen helped clarify the procedure & made the day.

Rating:

5.0

It was great that everything went smoothly at the storage facility. I was informed via email, regarding access code, unit number, and signed up for everything online. No problems. Good job!

Rating:

5.0

great place and fast setup

Rating:

1.0

U-Haul purchased the facility and did not advise patrons of the change in ownership. The first thing I knew I received a late charge notice because I mailed the payment to the old owner address.

Rating:

5.0

Employees were extremely helpful and caring ! Pleasure doing business with your company.

Rating:

5.0

The manager was outstanding.

Rating:

5.0

Dan took great care of us with respect to self storage rental. The facility had a nice gate and adequately sized parking space for our vehicle. The storage unit was clean and worked well for us.