Facility is too small, cars parked near gate, impossible to get a 26 foot truck inside. And not possible to get 26 foot truck up the roll up door. Could not use. Went to Public Storage instead, this facility fit our needs.
Cheri V. | First ImpressionsCustomer Reviews for U-Haul Storage of Palatine
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I wanted to let the office know that I was moving out, no one answered the phone. Finally I was transferred by the phone system to a call center. I tried again to reach someone in the office to let them know I had moved out. I tried 4 times over a two day span. Finally, on the last attempt, someone answered. Will not recommend this facility. The only positive is that it is gated.
RUTH A M. | Overall ExperienceBottom seal under door was completely broken. It rained inside the unit. There were leaves, spider webs and water puddle inside unit. The office staff was very friendly and helpful!
mary d. | Overall ExperienceOnly confusion was speaking with 3 different people on different days who told me slightly different information. In the end, it wasn't a big deal however, I still haven't received my gate clicker which I will have to go and get sometime when Covid restrictions lessen.
Michael L. | Online Move InGood people that had a sense of humor. Fun to deal with.
Mike O. | First ImpressionsI had some of my stuff get water on it from being on the ground, which is the reason I moved out. I realized that my stuff will be stored long-term and needs An indoor temp controllEd space.
christina p. | Overall ExperienceFriendly and helpful service made this very easy.
Barbara W. | Overall ExperienceGreat facility and really helpful people.
Thomas V. | Online Move InBetter than expected. Awesome service
Evtim C. | First ImpressionsIt’s clean, spacious, in a nice area!
Kari A. | First ImpressionsYour staff,dan,is an excellent example of your company. He was extremely patient and courteous. His efforts are greatly appreciated
O`DONNELL & ASSOC. LTD O. | Overall ExperienceA pleasure to do business with.
Gerard M. | Overall ExperienceWe had a great experience with U-Haul and Dan Rynne was very helpful and professional!
Mary Kim H. | Overall ExperienceHighly recommend
Mark W. | Overall ExperienceJoe and Dennis were absolutely terrific. They went out of their way to help. After much confusion with U-Hauls Customer Service Center, these gentlemen helped clarify the procedure & made the day.
Mark W. | First ImpressionsIt was great that everything went smoothly at the storage facility. I was informed via email, regarding access code, unit number, and signed up for everything online. No problems. Good job!
Linda I. | First Impressionsgreat place and fast setup
bruce b. | First ImpressionsU-Haul purchased the facility and did not advise patrons of the change in ownership. The first thing I knew I received a late charge notice because I mailed the payment to the old owner address.
EXECUTIVE TECHNOLOGIES CORP. E. | Overall ExperienceEmployees were extremely helpful and caring ! Pleasure doing business with your company.
Angela G. | ReservationThe manager was outstanding.
TIM S. | Overall ExperienceDan took great care of us with respect to self storage rental. The facility had a nice gate and adequately sized parking space for our vehicle. The storage unit was clean and worked well for us.
Robert K. | Overall ExperienceVery easy to deal with
BECHTOLD INSURANCE AGENCY B. | Overall Experience