Customer Reviews for U-Haul Storage of Pascagoula

1415 reviews

2903 Shortcut Rd   Pascagoula, MS 39567
(At Jackson Cnty Frgrnds)

(228) 769-8170

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(228) 769-8170

2903 Shortcut Rd
Pascagoula, MS 39567
(At Jackson Cnty Frgrnds)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ADRIAN T. 
Rating:
4.0

Customer did not leave a comment.

HAROLD U. 
Rating:
5.0

Customer did not leave a comment.

TEVIN H. 
Rating:
4.0

They are shorthanded so while I was on hold for over 20 minutes I booked my reservation online. When I clicked confirm the website kept saying it was loading so I was surprised they had my reservation in the system when I got there. Uhaul needs to get more staff or fix their website you can't screw up both. I finally hung up the phone without ever getting it answered.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Middie B. 
Rating:
4.0

Dana and her staff were very pleasant. They were extremely busy, but professionally to boot. Great job.

Brian H. 
Rating:
5.0

.

GABRIEL N. 
Rating:
3.0

Make sure customer understands how mileage Works on uhaul truck! The movers did A great job! Very satisfied with With Incredi Movers LLC 👍🏾👍🏾

BONNIE C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

SHILINDA J. 
Rating:
5.0

Put strap inside

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Lauren J. 
Rating:
5.0

Customer did not leave a comment.

Jameson M. 
Rating:
2.0

You might want to try contacting a customer when you don't have the equipment that your customer reserved instead of just allowing them to pick up and finding out 2 hours into rental time that you don't have the equipment that were reserved for the customer. I ended up having to call U-Haul customer service to have them look around for the equipment that I rented from this location. The store manager was unable/unwilling to do this herself. So I wasted almost 2 hours of my rental time with the truck to sit on the phone trying to get the equipment I had previously reserved due to poor customer service at this location. I ended up spending over twice as much to rent the appliance dolly that I needed from another location that should have been covered under my original rental agreement. On top of all of that frustration, when I got my bill upon returning my equipment, they still tried to charge me for the dolly that they didn't supply me with. This place was absolutely ridiculous; I would never recommend it to anyone. I would rather pay twice as much and go to another company completely than ever go to this place again. When speaking to the manager on the phone she kept on interrupting me and not letting me speak saying ma'am, ma'am, ma'am as if she had something important to say or as if she was going to fix the problem.... She also told me she had no idea that I even had rented the vehicle until that very day when I had rented it over a week in advance. This is absolutely horrible service. Still waiting to see what my bill actually says or if I need to file a dispute with my credit card company.

Aaron P. 
Rating:
5.0

Customer did not leave a comment.

SHABREOSHA C. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY R. 
Rating:
5.0

Customer did not leave a comment.

RUTH B. 
Rating:
5.0

The employees was very nice and had a knowledgeable on there job

MARY W. 
Rating:
3.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

RODNEY R. 
Rating:
5.0

Customer did not leave a comment.

Brad S. 
Rating:
5.0

Customer did not leave a comment.

S H. 
Rating:
5.0

Customer did not leave a comment.

JULIETTE N. 
Rating:
5.0

very nice, professional. definitely would recommend and use again if i needed another u-haul vehicle. great service. Roger

Roger R. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Very good and successful experience!

Vernie S. 
Rating:
5.0

Customer did not leave a comment.

Sergio L. 
Rating:
4.0

The lady who helped me Seena, or Sheena, something with an S., couldn't see badge clearly, anyway she was very nice, and helpful.

BILLY M. 
Rating:
5.0

The staff was friendly and so helpful. They went out of their way to help me. Special shout out to Dana and Larry ! Partly because of them my 1,000 mile move was less stressful. Thank you. I would definitely recommend this location.

Karmen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARMEN NISCHELE B. 
Rating:
5.0

Organize the showroom better. It was very cluttered.

ROBERT P. 
Rating:
5.0

This store and its employees were great. The first store in Gulfport MS had an extremely rude older lady at the counter. I didn't catch her name, but she had dark haired and pretty tan skin it looked like. Just an overall rude person, and super unfriendly to the customers and even her coworkers.. I am glad the Pascadgoula store had friendly people. On the other hand the first lady I spoke to at the call center was extremely unhelpful. She was super friendly, but refused to assist me in changing my drop-off destination. I was told it was not possible to do without charging a fee, but as a former uhaul employee I knew that was not true. The supervisor did call me and assisted me with everything and it all worked out in the end. It was an decent experience overall, it was last minute and you all were able to help me get what I needed to done. I would say that first lady at the store in Gulfport probably shouldn't be working in customer service at all, let alone the front counter of that Uhaul, and the call center lady needs some more training. The Pascagoula store was great thanks!

DUSTIN B. 
Rating:
4.0

We had to go put 5 more gallons in the truck, or they would charge us $2 more a gallon to do it. Other than that, it was good.

BARBARA S. 
Rating:
2.0

The employees here are really mouthy and openly curse in front of customers even when it's brought to their attention. Truck was sloppy inside and out with some dried liquid all over the box floor. Truck was very noisy and ran really rough.

William B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca E. 
Rating:
4.0

My original pickup was in Biloxi where my furniture was located. I received a call from one of your U-Haul agents asking me if I didn't mind getting it from Pascagoula, which increased the mileage due that I still had to drive 20 miles to Biloxi to load my stuff and back 20 miles back through Pascagoula on to Cottondale, Fl. I feel I should have not been charged the extra 20 miles that had I initially should have begun my miles in Biloxi in the first place.

LORENZO D. 
Rating:
2.0

They charged me for an extra mile even after calling to let them know that they wrote the wrong mileage and said they would fix it and still charged me. Even though I have proof it was wrong. They did not handle things and I was disappointed for being charged extra.

REBECCA E. 
Rating:
5.0

Customer did not leave a comment.

RANADA F. 
Rating:
5.0

Customer did not leave a comment.

KRYSTELLE M. 
Rating:
5.0

THE THREE VERY SWEET AND RESPECTFUL LADIES!!! AT THE PASCAGOULA MS. U HAUL STORE WERE, AWESOME!!! THANK YOU ALL!!! AGAIN AND GOD BLESS EACH ONE OF YOU.

AMBER K. 
Rating:
1.0

I reserved a truck on Thursday. Was sent to the location of truck, and location was closed. Spent 45 minutes on the phone trying to remote pickup the truck which could not be picked up. Had to scramble to find another truck. 2 hours later I picked up a smaller truck than what I needed. It was completely empty of fuel. I will never use uhaul again.

SCOTTIE B. 
Rating:
5.0

Great service at a great price!

STEPHANIE K. 
Rating:
5.0

Customer did not leave a comment.

SHELLIA R. 
Rating:
5.0

Maintain focus on what you are currently doing.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

Everyone that I made contact with was helpful and professional. No improvement needed. Thank you all so much.

LATONYA M. 
Rating:
2.0

Original drop off site sent me to another location to drop off the unit. There was no extra cost incurred; just inconvenience. The location it was dropped at was friendly and inviting. I would recommend that location to people.

Steven C. 
Rating:
4.0

Waited 15-20 minutes for service. Timely service would be good.

Carla M. 
Rating:
3.0

The staff was rude!

Les M. 
Rating:
1.0

Manager of the establishment an csa were not attentive, no one was inside of the store. They both were not friendly, an the process was slow an i waited atleast ten minutes before i was helped

RASHAWNDA P. 
Rating:
5.0

The young man in uhaul store on Shortcut Road assisting me was very professional, making sure everything needed was done before I left location. He told me his name but I don't remember it. A great experience all the way around. When I brought back trailer on Sunday, Sheena was wonderful and very helpful then, too. Two great people at this location. I also had a good experience at uhaul location on Market St. 3 weeks ago. Overall, a wonderful experience with both uhaul locations here in Pascagoula, MS.

Mary-Catherine S. 
Rating:
2.0

Customer did not leave a comment.

CARDELL H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KAYLA K. 
Rating:
5.0

Customer did not leave a comment.

Carol J. 
Rating:
5.0

Even the employee was very friendly and helpful. Giving the guys who helped directions to get back to Florida.

Freda M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN J. 
Rating:
5.0

Customer did not leave a comment.

Graham N. 
Rating:
5.0

Your site manager was very knowledgeable and customer friendly. Professional and helpful. Would recommend you find a way to keep her with the company.

William B. 
Rating:
5.0

The service was great!

charlie M. 
Rating:
5.0

Customer did not leave a comment.

Brad S. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
3.0

Employee not wearing a mask & was homeschooling her child in the back room. i pulled into the location that was designated for drop off but she asked me to pull into the parking spot with the trailer and she expected me to unhitch the trailer but I told her I did not know how ! Unprofessional

MARCIANA W. 
Rating:
5.0

No improvement needed in my opinion. Every time I've used this location to rent what I needed they always have a good selection of rental items.

LEONARD S. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
5.0

My overall experience was outstanding ... you guys were every helpful and amazing ... thank you for making the nightmare of moving go so easily ... Marilyn

Marilyn B. 
Rating:
1.0

We were suppose to drop off at Market Treet in PAscagoula, MS. The man inside had the door locked and yelled at he that he was closed and didn't care what I did with truck. He needs to be fired. Watch your security camera for 2:25 pm on Saturday. Thank you Short cut road U-Haul for helping us. Market street location was horrible.

DAVID H. 
Rating:
4.0

Customer did not leave a comment.

Shakara M. 
Rating:
5.0

I really appreciate the effort this location took to help us with our rental needs. We have used this location for years and will continue to do so. We had a difficult situation to deal with and the gentleman that set up our reservation was professional, helpful and fully understood our needs. He is an asset to the organization.

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

Josue M. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

A little bit on the slow side but it all worked out

THOMAS L. 
Rating:
5.0

Great service that's why I go there!!!! A+++++++

Albert K. 
Rating:
4.0

Excellent Customer Service. Friendly and helps

REX C. 
Rating:
4.0

Good service and real friendly

ISSAC S. 
Rating:
5.0

Customer did not leave a comment.

Laurie H. 
Rating:
5.0

Truck was a little slow to crank like battery or starter is going out. Other than that everything was perfect.

Phillip G. 
Rating:
5.0

very nice and accommodating. Could not ask for better treatment.

John T. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Derek T. 
Rating:
5.0

Customer did not leave a comment.

Lana M. 
Rating:
5.0

I could not get the after hours return app to work. It would be nice to have another option if the location verification can't be done. You should be able to manually select your location so you can proceed with the return.

Sadie C. 
Rating:
3.0

Customer did not leave a comment.

Robin R. 
Rating:
4.0

The lady (her name starts with an S “ was very pleasant when I picked up the truck on Sunday . On the other hand , when I dropped off the truck on Monday I walked in , looked around and no one was there . About two minutes later a lady shows up , gets out of her car and walks to the entrance and waves at me to come outside . I stand there and she shouts “ come on out “ . She doesn't introduce herself and we walk to the truck . She asked me how everything was and she does her business and says how much I'm charged and says “I sent you the receipt through an email “ . I said thanks . And that was it . Not professional at all !!!!

kenneth A. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Great service

Jesse C. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Customer did not leave a comment.

Whitney A. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

I did not like the app. It would not acccept photos and I ended up going inside to rent the truck. The lady was extremely nice and helpful. The app is supposed to be quick and easy. Very disappointed in it.

Letitia F. 
Rating:
5.0

Fuel was empty when I picked up so first stop was to get gas. But manager compensated my bill. Very pleased with the service.

Scott D. 
Rating:
5.0

The AC was hit or miss working (50 hour drive ) so uncomfortably hot at random times and the windshield wipers were old so difficult and dangerous in the storms encountered

Celeste L. 
Rating:
2.0

Paperwork had wrong dates for return, truck smelled of cigarette smoke, windshield was streaked and not clean, floors had old spills on it. Why not complain? Because the others looked the same and I had a long drive, plus they were the only ones open on Sunday in the pickup area.

Steve T. 
Rating:
5.0

Customer did not leave a comment.

Dominic C. 
Rating:
3.0

The employees were very rude. Working through the app to confirm the reservation was great however the long wait on the authorization is kinda aggravating.

Bonny W. 
Rating:
5.0

I will maybe be back for a unit but everything was great thanks

Angela D.  |  Overall Experience 
Rating:
4.0

Staff where all beautiful people enjoyed coming to the unit

cornel c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

garret S. 
Rating:
5.0

Customer did not leave a comment.

Gina H. 
Rating:
5.0

Customer did not leave a comment.

JULIA H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
4.0

Customer did not leave a comment.

Wendell W. 
Rating:
5.0

Lower you prices. 90 something cents per mile. Commercial truck drivers dont even make that. I like your service but you want too much money. Staff was freindly.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

teri W.  |  Overall Experience 
Rating:
2.0

Those units are awful. I haven’t put anything in the one I have.

Doris S.  |  First Impressions 
Rating:
5.0

Customer service was very helpful and courteous.

Elsie D.  |  First Impressions 
Rating:
2.0

I could not get a phone call from the manager about the items that were ruined by a leak in the unit or getting a pro rated refund for the 3 weeks left in the month. Sherman Miller 228-217-2252

SHERMAN M.  |  Overall Experience 
Rating:
5.0

Very helpful.

Larry R.  |  First Impressions 
Rating:
5.0

Very helpful staff!

BRIDGET D.  |  Overall Experience 
Rating:
3.0

The rental process is very slow

Rand B.  |  Overall Experience 
Rating:
4.0

:)

John T.  |  Overall Experience 
Rating:
4.0

I called you number and talked to people in different places but no one would transfer me to the storage facility that had my pods you lost my pods by putting the wrong number on the invoice

John G.  |  Overall Experience 
Rating:
4.0

The manager and team in Pascagoula was fantastic the rest of your team more training training there was no communication between them your system is as bad as your telephone assistance helping me

John G.  |  Overall Experience 
Rating:
5.0

This store was fantastic the rest of your u- haul iPod assistance over the phone needs retrained. They knew nothing about my situation. There was no communication between your people Can’t finish

John G.  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful. A very secure place for storage. I recommend it for storage.

Jean P.  |  Overall Experience 
Rating:
4.0

great job

Gerald J.  |  Overall Experience 
Rating:
1.0

Whole lot of inconsistency ...

Erika G.  |  Overall Experience 
Rating:
5.0

Staff was always very friendly and helpful!! Will definitely recommend to friends and use again if ever needed.

Bart S.  |  Overall Experience 
No reviews have been submitted for this location.

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