Customer Reviews for U-Haul Storage of Poughkeepsie
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Storage of Poughkeepsie
Ivette R. on
Jessica H. on
I had bad experience at one of your facilities the same day I purchased a unit from your company! Your employees were unsure of what they were doing; the assistant manager of the store is Unreliable!
JILL W. on
very nice people and such a clean and safe facility
oliva l. on
Andrew K. on
The area to donate gently used household items was very helpful and saved us a trip to Goodwill.
Wilfred c. on
I never got a access card because they weren’t working. The code they gave me would not work. No one answered the door. We called U-Haul and they said they would get back to us. It was an hour later.
ANGELIC C. on
When I got to the storage place, I was unable to get access as it kept denying me access. I had to drive back to the location to get a temporary pin that did not work.
natalie r. on
Just needs electors
Kristhal M. on
Derek, the gentleman that helped me was patient answering all of my questions, providing information I needed, and ensured I had everything I needed before I left. As my first experience, it was great
fernando r. on
The worst part about using the uhaul storage is that despite renting 2 trucks from uhaul, they would not work with me to prorate the extra 4 days I needed the storage instead charged me the full $180!
Diane B. on
There are several issues but your 200 character limitation in this response area indicates that U-Haul is not really interested in our opinion. Very sad for a reputable organization!
charlene c. on
Margaret L. on
Very quick and easy.
Raymond L. on
The manager in Poughkeepsie was awesome and very accommodating.
Martha B. on
The online check-in for the storage unit didn't work and took us an extra hour to get in by the time we made it to the actual U-Haul location nearby that could help us. Otherwise, all was fine.
Dianne V. on
The person was never informed me there was an up charge for 24 hour access. Got the key at 6:30. Went to move in. Had no access. The office closed at 7pm. After hours person did not respond.
Kathy L. on
Very pleasant and helpful staff...storage facility spotlessly clean....entering facility confusing and once in, difficult to find unit...all in all, good experience...
yamillette d. on
my experience was not a pleasant. I couldn't get registered because the office closed at 7pm and I got there st 7:01 which left me to come back and pay an extra charge for the movers to move me in.
donna m. on
The staff was wonderful and the process was simple.
camille r. on
Laryssa, the new manager, has always been helpful, since the day we met. She has always helped me and my family with whatever questions we've had about anything. I just want to thank her again.
Allyssa B. on
The people that took care of me at the location were extremely helpful. Customer service and trying to get other things figured out, worst experience!!
Perlita L. on
Always clean. Very secure with the key card system and all the cameras.
Kieron H. on
There could be more instructions about self check in the welcome email. There is a simple list now with access number but not the required coordination to "check in" at separate terminals. Frustrating
ANNEMARIE M. on
Problem with customer service resulting in difference. U Haul hides behind instructing staff guidelines who are not equipped to assist. It always comes from the top. I will never use U haul again.
Charity S. on
The unit was clean and well lit but when I initially got the space no one told me I had to pay extra for 24 hr access. Standing outside at 3am and being denied entry was not fun.
Robert R. on
have manager learn to be more people oriented towards customers that have any financial concerns. And not call the customer after the customer has spoken with corporate and filed a complaint against.
Perlita L. on
Service was quick and easy.
Christopher L. on
I've never had a worse customer experience in my life. I will never use any UHaul service again
Andy K. on
I love your security features that still allow 24-7 access. Being able to do everything, but checkout online was extremely convenient. Staff members working on the morning of 8-30 were very helpful.
luis r. on
Never again will i be using uhaul for storage needs
Charity S. on
My original room I rented was occupied but I was given a replacement room that was even better.
Rosalinda c. on
Terry W. on
Domingo A. on
I loved the experience and convenience of it all. I only wished that there were in and out easy storage provisions for motorcycles with powered outlets for battery tenders...
DARRELL H. on