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Michael M. | Overall ExperienceCustomer Reviews for U-Haul Storage of Riverside
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only poor experience I had was that there was no outside lighting at the facility making it very hard to find and made me uneasy for my safety with the lack of lighting once it got darker outside
SIDNEY A. | Online Move InWe did not move into Uhaul. We have had our unit for 11 years. It was a private facility. The transition to UHaul has been a nightmare. I cannot even pay at the site of my unit. I can only pay at another local UHaul site. I cannot even pay on-line. I lost 2 days grace. I needed to pay over the phone due to the impending weather.
JANELLE F. | First ImpressionsNo workers at the storage place i went to
Philip F. | Overall ExperienceThe online registration was great until it gave me a unit number that did not exist. Luckily the facility was still open and it was able to be fixed.
Michelle S. | Online Move InI had to go in to the office twice, and call twice as well, in order to actually get the location to acknowledge that I had moved my possessions out and that I was not going to pay for another month. It shouldn't be that difficult to bring our business to a close for a simple rental of a storage unit.
allen s. | Overall ExperienceThe credit card system needs updating.
Julia P. | First ImpressionsStaff very knowledgeable, helpful, and friendly. This made my move from CA to OH led stressful. Thanks to all for everything you do!
Guillermo M. | Overall ExperienceKey pad for entry hard to spot at first arrival.
Anthony K. | Online Move InCruise control would have been a less strenuous experience. My back and hips were sore for days especially because the seat couldn’t go back far enough to extend my legs. And I’m only 5’10”, I pity anyone taller.
PAUL B. | Overall Experience