Customer Reviews for U-Haul Storage of Riverside

Rating:

3.0

Poor communication. No one answers the phone, then it transfers to a call center, they can't help you. They try to call the local branch and it routes back to the call center. They send an email asking them to call you, no one ever calls. The only way to get any response it to drive to the location, wait in line, and ask in person.

Rating:

5.0

It would be nice if information was shared that mice and rats will get into our belongings to protect them we didn’t know this. We could have put mice kill bait in there or U haul could make investments to protect. We did appreciate the use of the storage bin

Rating:

5.0

Everything was as expected.

Rating:

3.0

Seems like the price kept going up. Brayden who helped me with check out was fabulous I

Rating:

4.0

Unit was secured but just arrived on the dark and there was no lighting for the unit Everything was clean.

Rating:

5.0

Ty vary much

Rating:

4.0

Cynthia cotton deceased Nov 16 thank you denise

Rating:

2.0

Somehow my account kept going to autopay. This happened twice in a year. Making me bounce in my checking. So that's $80 I'll never get back. Calling the main number to tell them my payment would be late did me no good. Nothing was noted. I only got help by calling the local office who sometimes couldn't pick up bc of staff issues. When I would get ahold of them most of time they helped. Other times with a guy he never put it in the computer. Paid my storage late several times. But even after paying late and local office knew it, I would go and an additional lock would still be on my unit. Then they couldn't send anyone out bc they didn't have the staff. It the person on call wouldn't pick up. This happened several times. Where's my money for the gas I spent going there and not getting in??? So in the long run, this unit costs me way more than the price!!!

Rating:

5.0

A great experience, very good, recommended

Rating:

4.0

U haul is a little more expensive than others around and they shut down access at 10 pm. Which really upset movers as they got to unit at 10:11 and sign said no access past 10 pm. Which is a bit ridiculous.

Rating:

2.0

Your employee didn't handle my closing my account and emptying out my unit, she didn't report it, and I I answered several messages from U-Haul manager, I attempted to get this straighten out and you are trying to place the blame on me, I will not pay anymore for the failure of your employee, my daughter and a friend was there when the conversation was given to your employee

Rating:

3.0

Not at the moment I'm not done using it yet haven't moved it from my driveway since I've got it waiting to load it up to move it

Rating:

2.0

I found used baby diapers on lot several times. I've never met a friendly employee in the place and I wish Pinnacle would have never sold to you!

Rating:

5.0

They always take care of me , Cheyenne ,Cora ,zach , and Jessica , they work hard and professionals everytime I am there

Rating:

3.0

Way too expensive!!

Rating:

5.0

Very easy to setup storage unit, liked the 1st month free perk. Unit was clean and ready to go with a lock inside already. Good service, quick and easy.

Rating:

4.0

The extra feed were too much.

Rating:

4.0

2nd says and doesn't tell 1st

Rating:

1.0

My unit was broken into

Rating:

2.0

Did it hold my household belongings and serve its purpose … YES. The place it’s self has been scary people living inside units, throwing parties, open our storage gate and a loud alarm goes off EVERY TIME !!!!, and then the gate would not open one evening with our code 😳 I was calling every number I could find online but some random person put a code in for me to get out. If I need a storage again I’ll only use one where your office is occupied.

Rating:

3.0

The button clicker gate opener didn't work. Or I just don't know how to use it but I push the button and nothing happens

Rating:

5.0

I first rented this unit prior to U-Haul taking over operations. The difference was night and day, prior to U-Haul running the place I am pretty sure there were at least a couple people living out of storage units. That was cleaned up quickly once U-Haul took over. My experience was smooth and easy I would absolutely use U-Haul again as well as recommend them to anyone.

Rating:

4.0

24 hour access should not cost more

Rating:

5.0

They went above and beyond for my daughter in her time of need.

Rating:

1.0

U-Haul was broken into GM did not notify us that they had passed by our unit and looked like it had been tampered with, when asked why we weren’t notified GM said didn’t know how to reach us

Rating:

2.0

The storage unit wasn't clean upon move in. Never anyone at the facility. Had issues moving out on the app.

Rating:

4.0

In reservations it stated a padlock was left on garage floor but when arrived there was no padlock. Luckily I had a padlock of my own.

Rating:

4.0

I just wish it would have been explained to me that the storage wasn't where you rent the trucks. It wasn't far but if they would have been closed I wouldn't have known that my storage was down another street.

Rating:

2.0

Roach infested. My belongings had roaches in it as well.

Rating:

1.0

Someone broken into units I lost $10,000.+ No one seems too care.

Rating:

1.0

My unit was broken into and almost all was stolen. I has years of collectible toys, video games, dvds even the remains of 4 of my pets were stolen. Priceless. Your manager is incompetent and rarely there. I know because I was thereby seek help and he was not there. This has been the WORST experience I have had. POOR service and I believe this was an "inside" job.

Rating:

2.0

The staff was friendly, but not helpful. The staff discussed other locations in a negative manner. The staff did not seem knowledgeable and I had to call the 1-800 number myself to get answers to relay to staff. Customers were turned away due to the inability to access the computer.

Rating:

5.0

I don't know what there could have done better

Rating:

1.0

The general manager was the robo cop she gave me until 6pm to get out and wrote this in a contract n she broke it she locked me out at 330 n went home came back at 630'i asked staff what i was supposed to do an she said i cant unlock it she took the key and went home for the day well I asked then to txt her she didnt respond and then they went thru and stole well over half my unit they tried to say because of my history they had the right i am now getting legal counsel to sew then for breaking my small business theifs

Rating:

5.0

My discussion on the phone and at the main office site were exceptional. I appreciated the time spent with me and the customer service of this store.

Rating:

5.0

If someone is suppose to be on-site it should be that way. I called and was told I could do online or in person. The office was empty when I arrived. I was able to complete the process online but would rather speak to someone in person. I have rented with uhaul in the past and have had no issues.

Rating:

4.0

Only above average because I didn't receive the lock for the unit but when I asked they said I would be reimbursed for the one I had to purchase.

Rating:

4.0

I was only at the storage a few times at night and the lights across from me the lights were never working so I couldn’t see inside mine

Rating:

3.0

To many bugs inside unit

Rating:

1.0

Storage facility is not manned. No direct number is posted to talk to a local manager. Homeless were living in the perimeter. You have trash blowing everywhere and dumpster area was always a mess. I received a bolt in my tire from driving to my unit. What a horrible place. UHAUL needs to take some pride and put some man hours into cleaning and maintaining this property.

Rating:

5.0

I only moved out because I have acquired a shop.

Rating:

1.0

My original unit was already occupied. I was told by the 800# there was an on-site office available until 7:00pm, however when I arrived @ 6:30pm the office was “closed” my unit was not available. I had to call the 800 # and was on hold for 10-15 minutes, I then was able to get a hold of another local office. I explained I was onsite with a uhaul vehicle with my items and had 30 minutes to get my rental back m, my unit was not available. He had me check 2-3 other units that he was showing available which was not! Finally got a unit and by this time I was late on my uhaul truck rental return. I feel like I should be reimbursed for my rental or at least a free month rental storage for the inconvenience.

Rating:

5.0

Very simple process

Rating:

5.0

I appreciate the care and support you gave me and keep up the great work. Thank you guys again awesome service.

Rating:

5.0

The folks there at U-Haul went above & beyond to help me & make things more than fair! Outstanding costumer care! Thank you to everyone there at the Linden office! "Especially Larry" Sean Upchurch

Rating:

3.0

The new lock was not in the unit the first trip so I had to go to a different store to get one which made my time constrained to move in on the correct day. When I came back the next day there was a different lock on the unit and I had not even moved in yet so I had to wait for someone to come and unlock the unit for me to be able to use it. They did come though it was an inconvenience so I am not very upset about the experience.

Rating:

5.0

The GM Brett is awesome and super helpful. He returns after hours calls and is super easy to work with when it comes to needing a few days extra on my payment. Facility is clean and free from trash. Thank you!

Rating:

1.0

Mouse droppings littered the floor. Zero attempt to clean it whatsoever in what appeared in YEARS. Spider webs thicker than rain clouds in every corner, up and down. Bait box was empty and just as my first sentence, mouse droppings both black and green scattered the entire unit. It took me 15 minutes to realize that I would be asking for a refund.

Rating:

5.0

Very nice and knowledgeable staff. Good job at this location!!!

Rating:

1.0

We had someone attempting to break in our unit which resulted in a damage lock. causing us having no access to our unit. Leaving mine we paid our bill every time on time and never had a late fee but because the lock was damaged could not get no help from any of the U-Haul employees... there's never no one there in the office on site you have to call U-Haul on linden avenue which again no one there would help us get access to our storage unit. this unit was something I was renting for my mother which is 60 years old they told her that she was responsible for taking and dealing with it. Because they was too lazy to send someone down there with a pair cutters and a new lock. Seeing how it was their responsibility to keep it safe.Good thing I knew how to cut the lock. Come back a day after to get the last couple boxes and found the storage unit was completely broken into boxes was missing we was very thankful that what we left had no value really to it. I would never recommend anyone to this storage facility and I will never use a U-Haul or a U-Haul facility ever again. This is the worst storage unit facility that I have ever had. There's not even no cameras besides the one as soon as you come in the gate which I even doubt works. If you were trying to store something which is sentimental or have any value at all I would seek for a different storage unit facility.

Rating:

5.0

Only poor experience I had was that there was no outside lighting at the facility making it very hard to find and made me uneasy for my safety with the lack of lighting once it got darker outside

Rating:

2.0

We did not move into Uhaul. We have had our unit for 11 years. It was a private facility. The transition to UHaul has been a nightmare. I cannot even pay at the site of my unit. I can only pay at another local UHaul site. I cannot even pay on-line. I lost 2 days grace. I needed to pay over the phone due to the impending weather.

Rating:

3.0

No workers at the storage place i went to

Rating:

4.0

The online registration was great until it gave me a unit number that did not exist. Luckily the facility was still open and it was able to be fixed.

Rating:

2.0

I had to go in to the office twice, and call twice as well, in order to actually get the location to acknowledge that I had moved my possessions out and that I was not going to pay for another month. It shouldn't be that difficult to bring our business to a close for a simple rental of a storage unit.

Rating:

3.0

The credit card system needs updating.

Rating:

5.0

Staff very knowledgeable, helpful, and friendly. This made my move from CA to OH led stressful. Thanks to all for everything you do!

Rating:

3.0

Key pad for entry hard to spot at first arrival.

Rating:

4.0

Cruise control would have been a less strenuous experience. My back and hips were sore for days especially because the seat couldn’t go back far enough to extend my legs. And I’m only 5’10”, I pity anyone taller.