Poor communication. No one answers the phone, then it transfers to a call center, they can't help you. They try to call the local branch and it routes back to the call center. They send an email asking them to call you, no one ever calls. The only way to get any response it to drive to the location, wait in line, and ask in person.
Sherma S | Overall ExperienceSelf Storage Units in Dayton, OH, 45431
U-Haul Storage of Riverside
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Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
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Tacketts Tree Sevice
1905 Radio Rd, Dayton, OH 45431 View Available Units
(U-Haul Neighborhood Dealer)1.0 miles from this location -
U-Haul Moving & Storage of Riverside
4565 Linden Ave, Dayton, OH 45432 View Available Units1.3 miles from this location -
U-Haul Moving & Storage of Dayton
1340 E 3rd St, Dayton, OH 45403 View Available Units2.7 miles from this location -
U-Haul Moving & Storage of Wright Field
2121 Harshman Rd, Dayton, OH 45424 View Available Units3.0 miles from this location
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Storage Customer Reviews
- 4.0 Average Customer Rating
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It would be nice if information was shared that mice and rats will get into our belongings to protect them we didn’t know this. We could have put mice kill bait in there or U haul could make investments to protect. We did appreciate the use of the storage bin
Latesa S | Overall ExperienceEverything was as expected.
Luz M | Overall ExperienceSeems like the price kept going up. Brayden who helped me with check out was fabulous I
Michelle S | Overall ExperienceUnit was secured but just arrived on the dark and there was no lighting for the unit Everything was clean.
Susan S | Overall ExperienceTy vary much
William K | Online Move InCynthia cotton deceased Nov 16 thank you denise
cynthia c | Overall ExperienceSomehow my account kept going to autopay. This happened twice in a year. Making me bounce in my checking. So that's $80 I'll never get back. Calling the main number to tell them my payment would be late did me no good. Nothing was noted. I only got help by calling the local office who sometimes couldn't pick up bc of staff issues. When I would get ahold of them most of time they helped. Other times with a guy he never put it in the computer. Paid my storage late several times. But even after paying late and local office knew it, I would go and an additional lock would still be on my unit. Then they couldn't send anyone out bc they didn't have the staff. It the person on call wouldn't pick up. This happened several times. Where's my money for the gas I spent going there and not getting in??? So in the long run, this unit costs me way more than the price!!!
Pam T | Overall ExperienceA great experience, very good, recommended
Dicse A | Overall ExperienceU haul is a little more expensive than others around and they shut down access at 10 pm. Which really upset movers as they got to unit at 10:11 and sign said no access past 10 pm. Which is a bit ridiculous.
Leta b | First Impressions