Customer Reviews for U-Haul Storage of Rochester North

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Rochester North

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TODD Z. on

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No comments

JOSH B. on

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Representatives at the store and on phone were great. It’s clear U-Haul has great people, but the processes in place are horrendous. Why can’t you just call the store? Trust your people U-haul.

julie d. on

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I did not expect my storage unit to be the back of a truck. No one. Around to ask questions.

Garrick V. on

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We found a little water in our unit when we moved out. We had plastic totes in that area so no damage. Overall we found uhaul great to work with and will be a return customer when needed.

Christopher F. on

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Rent a locker that was already rented. I think whoever thought it was a great idea to not have a person at the facility should rethink it. Furniture was spread out the facility. Staff was great.

Joshua M. on

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Very good

LESLIE S. on

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I had outside storage. The gate never seemed to work in the last year despite calling many times. The manager was hard to get ahold of. Other than that, it was fine.

Gerald M. on

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If I ever need storage again this is where I will go.

mark r. on

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Had to call twice to make sure U-haul wasn't going to take anymore money from my card! Hopefully resolved...

MIDWEST M. on

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We enjoyed the space that we had from you unfortunately we outgrew the space. Thanks for taking care of us for many years

Kelly P. on

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2 different occasions I was locked out of unit (my code didn't work & companies lock was still on after 3rd day of being paid) gate left wide open a lot. No bathrooms even when it says there is!

WENDY R. on

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Prices are high.

duane a. on

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Thanks for the excellent facilities..

Damian S. on

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The U Haul staff were very accommodating given unforeseen problems not caused by the U Haul staff. I would definitely recommend them to anyone!

MARK E. on

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Great experience. Efficient and cost effective. Thank you.

Travis S. on

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Could never get ahold of anyone to cancel my storage so I had to pay an extra month. Dissatisfied, will never use U-Haul storage again!

CLAYTON C. on

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Reaching a local CSR was impossible. My calls were transferred, after a long hold time,to a central call center where they could not help me get my space rental closed out.....truly worthless.

Maria S. on

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The office staff were not helpful and lazy. They gave me the wrong combination number to access my rental unit. Upon canceling staff assured my cancellation however upon verifying that ws not the case

Paul H. on

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The only issue I had was the security gate not functioning. That's it otherwise it was all good.

Theo L. on

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Security gate wasn’t working for 6 months despite my 4 calls. It was wide open the entire time. Also my garage was broke for a couple weeks, couldn’t access. They said the would refund money never did

Nona M. on

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I made four trips to the storage facility and three trips to the office over two days before someone finally was able to remove the lock that was left on the unit that was assigned to me.