Customer did not leave a comment.Lynn N. | Overall Experience
Customer Reviews for U-Haul Storage of Rochester North
U-Haul Truck Share 24/7© Location
Rochester, MN 55906
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SAMANTHA B. | Overall Experience
Customer did not leave a comment.Michael S. | First Impressions
Customer did not leave a comment.James Y. | First Impressions
I was never able to get someone to answer the phone. Doing business online is fine, but confirming and clarifying opportunities and arrangements by phone would be very helpful for the customer and good for your business.Fletcher H. | First Impressions
My thoughts are way too long for 200 characters. If you really want to know what happened, you can call me at (507) 456-9033Tom R. | First Impressions
Customer did not leave a comment.PAUL K.
Customer did not leave a comment.ANGELA S.
Customer did not leave a comment.JANET H.
Customer did not leave a comment.DAVE P.
It was fine. I didn't think of anything to improve on. Thanks.PETER V.
Customer did not leave a comment.GREG T.
Needs more parking for the customers.KELLY E.
Customer did not leave a comment.DOUGLAS R.
Customer did not leave a comment.MIKE B.
Customer did not leave a comment.JEFFREY M.
Everything went perfectly, thank you.Brad D.
Customer did not leave a comment.JAY S.
Customer did not leave a comment.Abdullahi A.
What a great experience! Sue had the truck ready when I arrived and helped me load the appliance dolly we rented. Returning the truck was a no-hassle process. This will definitely be my first choice location for future truck rentals.Jayne R.
Customer did not leave a comment.CHUNYUAN C.
The pickup location was 16 miles from my house. I don't think the mileage calculator program you use takes this into account.JIM H.
Customer did not leave a comment.DANIE B.
Customer did not leave a comment.JOSEPHINE I.
More vehicles to rent. I usually am not able to rent this location close to my homeKENNETH S.
Customer did not leave a comment.RYAN P.
The only comment I would have it for the drop off location that was initially selected - Etiwanda Hay & Grain. We called several times with no answer, left messages with no repsonse, and waited around the business for over a half hour as nobody was there. This location needs to be removed as a drop-off location for a Uhaul as it looks like the place hasn't been in business for quite some time.RANDI N.
Customer did not leave a comment.CHRIS R.
I thought the price was high for mileage since I paid for gas and had to clean-up the truck. Maybe first 25 miles are free and then a feeDENNIS C.
Although we had reserved our truck in advance (via the number on your website- the UHaul employes on the telephone was very helpful and pleasant), it tooks us over 30 minutes to do the paperwork to get the truck and over 45 minutes to return it to the same location! It took substantially longer to get and return the truck than to move our belongings! It was outrageously slow and inefficient- and you already had all of our info from our phone reservation! I have never written a negative review before so this is not about me being unreasonable- this was unacceptable, inept service!carrie R.
Customer did not leave a comment.MARTINSON S.
Speed up, gave all info over the phone. Then when I get there I have to wait over an hour just to get help then another hour of taking info. 2 hours to rent a trailer is rediculous!!Royce K.
Everything was perfectly fine.DANIEL O.
Terrible customer service. Slow process and inacurate information given. Will not be back.MIKE R.
Nothing...this place was great. Plenty of space to park the Uhaul and key dropoff was clearly marked.LISA Y.
The gas gauge was not checked before I signed for the vehicle. The paper work said there was a half tank of gas in the vehicle, but there was only a 3/8 of a tank. The paper work did not get changed. I had to pay for the extra gas. The vehicle shook violently when driven over 60 mph. The employee at this location was very nice, happy, helpful, and cheerful.HEATHER H.
Ensure trucks have a full tank of gas. This would make it much easier for customers to ensure they return the truck with the same amount of gas. I added what I thought was enough gas to replenish the mileage I put on, but it turned out it was not so I got hit with a refueling charge. Very frustrating.BRIAN K.
when I phoned my order in I reserved a 6,x12, trailer for 24 hrs. I was told where to pick up trailer @ 11:00a.m. when I went to that location and gave the lady my info and reservation # she told me where the trailer was and I should go hook-up and then come get her for a safety inspection ..I did so she ,she inspected and said o.k. lets go inside and do the paper work ,while we were doing the paper work she asked if I would return by 5:00 p.m. that night .. I replied " no I need it for 24 hrs. as agreed on phone ." she said 7:00p.m. was the latest I could have it ..I am already running late for my job at this point so I asked,What else do you have I could rent for 24 hrs." We agreed on a van for 19.95/day plus mileage..She then told me I would have to go to another location to pick up van so I did even though I am already an hour behind schedule ..When I get to other location there is an Irate customer ahead of me trying to get info on a bill ,the employee was however very curtious and did his best to get me on my way .. Long story short my 30.00/ day rental trailer ended being a 78.00/day van after mileage and another 20.00 for gas because I had to make more trips with the van then would have with the trailer..I really don't understand why my 24hr..trailer rental turned into a 7hr. rental period .. I feel that I got ripped off but I had to take the van so I could deliver product for my job ...GARY M.
Great service, clean sparkly truck, easy handling. very satisfied, Thank you for making that event succesfull.Trudy S.
Customer did not leave a comment.PIETRO B.