Customer Reviews for U-Haul Storage of Rochester North
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

4.0

The rental experience was very good except for the checkout. I completed it online and submitted pictures on 12/30/23. I received the confirmation email that the checkout was submitted. The next email that I received was on 1/5/24. It stated that, "We have not received your monthly payment for storage room #2. The rent was due on 1/2/2024. A late fee of $15.00 has been charged to your account." I replied to the late notice email with a copy of the checkout confirmation email. The error was corrected later in the day, but it was similar to an experience I had earlier in 2023 where I completed the checkout but still received a late notice.

Rating:

5.0

Everything was fine and what I expected. Move-in Date was 11-26-2023

Rating:

5.0

All was good

Rating:

5.0

The staff really helped us out in a pinch. We reserved a storage unit from another facility and they were nowhere to be seen. Called Uhaul and in a matter of minutes they were handing us a padlock! Thank you so much for excellent service!!!

Rating:

1.0

10/10 would never recommend

Rating:

5.0

I am happy with the service 100% if I ever need a storage again I know where to go!!.

Rating:

5.0

Milo was very friendly, knowledgeable, and helpful. Excellent customer service. He seemed to really like his job and took the responsibility to do it well. Thanks!

Rating:

5.0

Best uhaul staff😉

Rating:

1.0

Complete garbage, I will never use U-Haul again as long as I live. I wouldn’t recommend U-Haul to a single living person, no one deserves dealing with your terrible company. I’ve never had a worse experience at a business in my life, 0/10 - I couldn’t even get inside to store my belongings. How about you give people the correct code for the area they are trying to use instead of giving a code to a gate that I didn’t need because my unit was inside and I needed a code I didn’t have that I had to call for. That wouldn’t have been as serious a problem if you had a single employee I could get a hold of to tell me what the code I needed was. (Oh and before you go and blame me like your customer service people, it was the middle of the day, around 11am/noon) Screw you and your scam U-haul

Rating:

4.0

I initially had a reasonable experience when I contacted U haul via the internet. Then I downloaded the app and became extremely frustrated. It was not user friendly at all! The facility that I wanted to rent at did not have office hours but a faded sign directed me to the main office. There i had an excellent experience. The staff was super helpful and was able to meet my needs perfectly. Regarding the actual storage facility, entry was ready however upon entry, it was a bit scary. It was very dark. There were no lights on and no light switches immediately apparent.

Rating:

5.0

Garage gate was broken for the duration of our stay. I wish it were fixed, but everything else was excellent! Allen and his team are fantastic!

Rating:

2.0

On April 3, 2023, I signed up for a parking spot at the Hadleyview Ct. NE facility so I could temporarily securely park my vehicle for safe storage until I could return to Rochester to retrieve it. The personnel at the main office indicated there were two parking spaces available. I selected one, and received assignment for that space. Upon arrival, there was a "Sno Cone" vendor trailer in that space, partially up on wooden blocks. I checked the remaining space, but there was debris, such as firewood and cinder blocks, to deter anyone from parking there. Some individuals were on the grounds that did not lend to a sense that my vehicle would necessarily remain safe at that location. I left, returned to the main office on Civic Center Drive, explained the scenario, and my contract for that space and facility was cancelled out that afternoon.

Rating:

3.0

I didn’t get the updates or details on how do I access storage unit.

Rating:

5.0

I really appreciate the two staff members who checked me in for my truck and storage unit rental. When they heard I was on a tight schedule and budget they went out of their way to make the process smooth for me when they really didn’t have to. They were knowledgeable and friendly.

Rating:

1.0

Gave wrong code the did not answer phone!!Terrible service and poor off site assistance!!

Rating:

1.0

Was told my unit was ready the day I came in to put my belongings in the storage. I arrive to my storage unit and it was full with someone else’s belongings. I called the store numerous times not once were they able to pick up. I called a different store I told them if they would help me get in contact with the GM . Allan, the GM calls me and I let him know what’s happening. Allan turns around and says that I have a due balance, on my other unit. totally trying to deflect the problem. I was having at the moment with the unit that I was being rented out and then goes as far as saying, I can refund you your money and move you out. GM or not that’s no way to talk to a person. This is not the first time I had to deal with Allan

Rating:

5.0

I just moved to Rochester and we booked the wrong size storage unit. The manager Allen Jeter was super helpful and made finding a solution a breeze and stress free. 10/10 would recommend using this location to anyone

Rating:

1.0

I could not get in I tried to call FOUR times but no one answered the phone. I ended up having to leave my storage items behind during my move. Very costly. Very very disappointing. Employees need to answer the phone.

Rating:

4.0

The only reason I did not select "excellent" is because when I booked the storage room through the national call center, I was told (mistakenly) that there was an elevator for me to move my belongings to a second floor unit. AND I was not told that I had to go to a different facility to check in receive an assignment. Fortunately, the gentleman I spoke with at the main facility was VERY patient, got me into a first floor unit (yes, $10 more a month, but no elevator was a deal-breaker), and even talked me through getting a lock and into the unit without an extra trip to the main facility and back!. Kudo's to U-Haul Moving & Storage of Rochester on Civic Center Drive!! Not so much to the call center.

Rating:

1.0

I was given incorrect information for access code and number I gave was copied incorrectly so I had to use number as written by employee. Was not told you needed to Use * and # sign with code. Fortunately my helper called someone he knew who had a unit and they told us what to do. Office phone not answered when I called. Just rang and rang.

Rating:

5.0

Thank you so much appreciated all your help and am very happy with my unit and would be very happy to refer you to friends and family thanks again Kathy L

Rating:

4.0

Great storage, but ultimately prohibitively expensive.

Rating:

5.0

Our family has used U-Haul trailer and storage rental for the past few years as our kids have gone off to college and then to their first apartments. U-Haul at each place we rented from was always helpful, prompt, and friendly. Your company is a pleasure to do business with. Thank you very much!

Rating:

5.0

You need more helpful people like Alan you got a winner there!!

Rating:

5.0

Some of the units had lights on the outside. Ours did not. Facility Open hours does not apply due to there is not an office there.

Rating:

5.0

Everything runs smoothly every time I come here!! The manager is very knowledgeable. Everyone was very professional. Definitely will be using this location for any future moves.

Rating:

5.0

Alan at the Civic Center location where I rented a truck and storage unit was professional and thorough. Greatly appreciate the efficiency and team work of the two staff members behind the counter.

Rating:

1.0

my outdoor storage spot for my was unusable due to other trailer being parked halfway on my spot... unable to resolve via either customer service or contacting manager.. cancelled after 3 weeks due to the hassle.. front gate was also never functioning. just a poor experience

Rating:

4.0

I was never able to get someone to answer the phone. Doing business online is fine, but confirming and clarifying opportunities and arrangements by phone would be very helpful for the customer and good for your business.

Rating:

1.0

Staff sent us to storage location with wrong key, couldn’t enter the building. Had to go back to the store to get the right key for the building. Once we were able to enter the building, we found that the storage unit assigned to us was already in use. Customer service told us to get a hotel for the night and figure it out during store hours the next day. We moved into a vacant unit that happened to be empty, only to find out after we moved all our stuff the unit door was broken (probably why it was vacant). The experience was such a hassle and I would recommend exploring other options before using uhaul.

Rating:

3.0

It was frustrate that the garage door did not work! It made moving boxes more difficult!

Rating:

5.0

Excellent staff and Property

Rating:

5.0

They were great

Rating:

3.0

It’s a Storage I guess for a storage space it’s one of the Greatest spaces

Rating:

4.0

Thank you for your time and effort’s

Rating:

4.0

No comments! Thank you! Have a wonderful day!

Rating:

5.0

Great customer service! We are very pleased with u-haul!

Rating:

5.0

We used a climate controlled unit and found it to be a convenient distance from our home while fitting our short-term needs.

Rating:

1.0

Ira Becker is a thief. She tried falsifying the move out date from June 17th, 2020 to June 22nd, 2020. Phone systems were also down after I moved out of unit to report move out date. Tried calling to clear things up, was told the inaccurate move out date had to be reviewed by a manager. Never received call back. Employee was very rude and unprofessional. Will not recommend this business to my colleagues.

Rating:

5.0

A little pricey but I have no complaints

Rating:

4.0

It was difficult to get a hold of anyone. One of our staff members went to the storage one day to drop something off and the storage had a notice that rent had not been paid yet it had and when I tried calling someone I couldn't get a hold of anyone for at least an hour or longer. It would have been nice to get a hold of someone right away.

Rating:

2.0

I requested a pull thru spot for a 31ft camper. Employee assured me that north store would have. Got there to look and employee said the only store that had pul thrus was across town. Drove there to find out they are not truly pull threes and we’re way to expensive. So went back to original store to find that my assigned spot would no way accommodate my 31’ camper. My truck barely fit in spot let alone a long camper. If I parked it there it would block others from access to their storage spots.. security gate was open for 2 days straight.. when I went to explain situation to employee she said when I asked for pull thru she didn’t know what I meant and didn’t seem to care. I also Asked why she would assign a spot that would NO WAY accomidate my camper.. her response... I guess I didn’t know it was 31’.... Total incompetence on her part.. her response...oops!!! No apology whatsoever for my total inconvenience!!! In the meantime my camper illegally parked on my street because of uhauls unprofessional employees that don’t know or care what they’re doing. I have used uhaul before and had fine experience.. but NEVER AGAIN!!!!!!! I will spread the word and tell people to go elsewhere. I currently have no place to store camper.. a parking ticket...and a bad bad feeling about this entire situation. Your employees need better training or open their ears and listen !!!! Not ONE word of apology. Shame on that girl!!!! NEVER Again!!!!!!!!!!!!

Rating:

2.0

I asked for a 31’ spot to store camper.. I asked for a pull thru spot.. They assured me they had one so I came to store.. paid...then told no pull thrus but had a 31ft spot for me. When I got to storage area it was only as long as my truck... there was no way a 31 foot camper would fit.. I came to store just now... explained all this.. had same girl I had when I paid and all she said was oops.. so your camper didn’t fit??.... I will not ever do business with uhaul again and I will tell all about my bad experience. The staff did not know their business.. what was available or any compassion about all my inconvenience. Never again!!!!

Rating:

5.0

U-Haul really came through for me and my family we had a very rough moved that require no Morris equipment not only did they help us have a storage but there was always there whenever I needed to move something to get me in another truck or trailer I'm so glad I finally moved into my home but I couldn't have done it without U-Haul the staff was all very helpful in understanding and took the time to make sure I have the right equipment that I need it didn't put me in nothing that was way over budget for me I'm very grateful I would definitely recommend everyone to use U-Haul services for moving or storage. My only regrets was not taking pictures with all the equipment that was provided to me and my storage so I can be U-Haul famous.

Rating:

5.0

Staff was not present-had to go to another location to get locker assigned even though uhaul told me this location was open on Saturdays. Not a huge deal but it would have been nice to know that was necessary before getting there, especially after traveling several hours with a truck.

Rating:

1.0

My thoughts are way too long for 200 characters. If you really want to know what happened, you can call me at (507) 456-9033

Rating:

5.0

Everything and everyone was great !!!

Rating:

5.0

Love the customer service. Lady was very kind and helpful. Would suggest to anyone to go to her.

Rating:

4.0

we have been with u-haul for quite a few years it's been great

Rating:

4.0

Everything was easy and the staff was helpful. Checkout was a breeze.

Rating:

2.0

keypad didn't work one time, my unit was locked even though I had paid, I couldn't access my unit for nearly a month and I wasn't given a refund or even an apology

Rating:

4.0

overall good service

Rating:

4.0

No comments

Rating:

1.0

Representatives at the store and on phone were great. It’s clear U-Haul has great people, but the processes in place are horrendous. Why can’t you just call the store? Trust your people U-haul.

Rating:

3.0

I did not expect my storage unit to be the back of a truck. No one. Around to ask questions.

Rating:

4.0

We found a little water in our unit when we moved out. We had plastic totes in that area so no damage. Overall we found uhaul great to work with and will be a return customer when needed.

Rating:

2.0

Rent a locker that was already rented. I think whoever thought it was a great idea to not have a person at the facility should rethink it. Furniture was spread out the facility. Staff was great.

Rating:

5.0

Very good

Rating:

3.0

I had outside storage. The gate never seemed to work in the last year despite calling many times. The manager was hard to get ahold of. Other than that, it was fine.

Rating:

5.0

If I ever need storage again this is where I will go.

Rating:

4.0

Had to call twice to make sure U-haul wasn't going to take anymore money from my card! Hopefully resolved...

Rating:

5.0

We enjoyed the space that we had from you unfortunately we outgrew the space. Thanks for taking care of us for many years

Rating:

2.0

2 different occasions I was locked out of unit (my code didn't work & companies lock was still on after 3rd day of being paid) gate left wide open a lot. No bathrooms even when it says there is!

Rating:

4.0

Prices are high.

Rating:

5.0

Thanks for the excellent facilities..

Rating:

5.0

The U Haul staff were very accommodating given unforeseen problems not caused by the U Haul staff. I would definitely recommend them to anyone!

Rating:

5.0

Great experience. Efficient and cost effective. Thank you.

Rating:

2.0

Could never get ahold of anyone to cancel my storage so I had to pay an extra month. Dissatisfied, will never use U-Haul storage again!

Rating:

3.0

Reaching a local CSR was impossible. My calls were transferred, after a long hold time,to a central call center where they could not help me get my space rental closed out.....truly worthless.

Rating:

2.0

The office staff were not helpful and lazy. They gave me the wrong combination number to access my rental unit. Upon canceling staff assured my cancellation however upon verifying that ws not the case

Rating:

4.0

The only issue I had was the security gate not functioning. That's it otherwise it was all good.

Rating:

1.0

Security gate wasn’t working for 6 months despite my 4 calls. It was wide open the entire time. Also my garage was broke for a couple weeks, couldn’t access. They said the would refund money never did

Rating:

2.0

I made four trips to the storage facility and three trips to the office over two days before someone finally was able to remove the lock that was left on the unit that was assigned to me.

Rating:

5.0

It was fine. I didn't think of anything to improve on. Thanks.

Rating:

3.0

Needs more parking for the customers.

Rating:

5.0

Everything went perfectly, thank you.

Rating:

5.0

What a great experience! Sue had the truck ready when I arrived and helped me load the appliance dolly we rented. Returning the truck was a no-hassle process. This will definitely be my first choice location for future truck rentals.

Rating:

3.0

The pickup location was 16 miles from my house. I don't think the mileage calculator program you use takes this into account.

Rating:

5.0

More vehicles to rent. I usually am not able to rent this location close to my home

Rating:

3.0

The only comment I would have it for the drop off location that was initially selected - Etiwanda Hay & Grain. We called several times with no answer, left messages with no repsonse, and waited around the business for over a half hour as nobody was there. This location needs to be removed as a drop-off location for a Uhaul as it looks like the place hasn't been in business for quite some time.

Rating:

4.0

I thought the price was high for mileage since I paid for gas and had to clean-up the truck. Maybe first 25 miles are free and then a fee

Rating:

1.0

Although we had reserved our truck in advance (via the number on your website- the UHaul employes on the telephone was very helpful and pleasant), it tooks us over 30 minutes to do the paperwork to get the truck and over 45 minutes to return it to the same location! It took substantially longer to get and return the truck than to move our belongings! It was outrageously slow and inefficient- and you already had all of our info from our phone reservation! I have never written a negative review before so this is not about me being unreasonable- this was unacceptable, inept service!

Rating:

1.0

Speed up, gave all info over the phone. Then when I get there I have to wait over an hour just to get help then another hour of taking info. 2 hours to rent a trailer is rediculous!!

Rating:

4.0

Everything was perfectly fine.

Rating:

3.0

Terrible customer service. Slow process and inacurate information given. Will not be back.

Rating:

4.0

Nothing...this place was great. Plenty of space to park the Uhaul and key dropoff was clearly marked.

Rating:

3.0

The gas gauge was not checked before I signed for the vehicle. The paper work said there was a half tank of gas in the vehicle, but there was only a 3/8 of a tank. The paper work did not get changed. I had to pay for the extra gas. The vehicle shook violently when driven over 60 mph. The employee at this location was very nice, happy, helpful, and cheerful.

Rating:

3.0

Ensure trucks have a full tank of gas. This would make it much easier for customers to ensure they return the truck with the same amount of gas. I added what I thought was enough gas to replenish the mileage I put on, but it turned out it was not so I got hit with a refueling charge. Very frustrating.

Rating:

3.0

when I phoned my order in I reserved a 6,x12, trailer for 24 hrs. I was told where to pick up trailer @ 11:00a.m. when I went to that location and gave the lady my info and reservation # she told me where the trailer was and I should go hook-up and then come get her for a safety inspection ..I did so she ,she inspected and said o.k. lets go inside and do the paper work ,while we were doing the paper work she asked if I would return by 5:00 p.m. that night .. I replied " no I need it for 24 hrs. as agreed on phone ." she said 7:00p.m. was the latest I could have it ..I am already running late for my job at this point so I asked,What else do you have I could rent for 24 hrs." We agreed on a van for 19.95/day plus mileage..She then told me I would have to go to another location to pick up van so I did even though I am already an hour behind schedule ..When I get to other location there is an Irate customer ahead of me trying to get info on a bill ,the employee was however very curtious and did his best to get me on my way .. Long story short my 30.00/ day rental trailer ended being a 78.00/day van after mileage and another 20.00 for gas because I had to make more trips with the van then would have with the trailer..I really don't understand why my 24hr..trailer rental turned into a 7hr. rental period .. I feel that I got ripped off but I had to take the van so I could deliver product for my job ...

Rating:

5.0

Great service, clean sparkly truck, easy handling. very satisfied, Thank you for making that event succesfull.