Ira Becker is a thief. She tried falsifying the move out date from June 17th, 2020 to June 22nd, 2020. Phone systems were also down after I moved out of unit to report move out date. Tried calling to clear things up, was told the inaccurate move out date had to be reviewed by a manager. Never received call back. Employee was very rude and unprofessional. Will not recommend this business to my colleagues.

A little pricey but I have no complaints

It was difficult to get a hold of anyone. One of our staff members went to the storage one day to drop something off and the storage had a notice that rent had not been paid yet it had and when I tried calling someone I couldn't get a hold of anyone for at least an hour or longer. It would have been nice to get a hold of someone right away.

I requested a pull thru spot for a 31ft camper. Employee assured me that north store would have. Got there to look and employee said the only store that had pul thrus was across town. Drove there to find out they are not truly pull threes and we’re way to expensive. So went back to original store to find that my assigned spot would no way accommodate my 31’ camper. My truck barely fit in spot let alone a long camper. If I parked it there it would block others from access to their storage spots.. security gate was open for 2 days straight.. when I went to explain situation to employee she said when I asked for pull thru she didn’t know what I meant and didn’t seem to care. I also Asked why she would assign a spot that would NO WAY accomidate my camper.. her response... I guess I didn’t know it was 31’.... Total incompetence on her part.. her response...oops!!! No apology whatsoever for my total inconvenience!!! In the meantime my camper illegally parked on my street because of uhauls unprofessional employees that don’t know or care what they’re doing. I have used uhaul before and had fine experience.. but NEVER AGAIN!!!!!!! I will spread the word and tell people to go elsewhere. I currently have no place to store camper.. a parking ticket...and a bad bad feeling about this entire situation. Your employees need better training or open their ears and listen !!!! Not ONE word of apology. Shame on that girl!!!! NEVER Again!!!!!!!!!!!!

I asked for a 31’ spot to store camper.. I asked for a pull thru spot.. They assured me they had one so I came to store.. paid...then told no pull thrus but had a 31ft spot for me. When I got to storage area it was only as long as my truck... there was no way a 31 foot camper would fit.. I came to store just now... explained all this.. had same girl I had when I paid and all she said was oops.. so your camper didn’t fit??.... I will not ever do business with uhaul again and I will tell all about my bad experience. The staff did not know their business.. what was available or any compassion about all my inconvenience. Never again!!!!

U-Haul really came through for me and my family we had a very rough moved that require no Morris equipment not only did they help us have a storage but there was always there whenever I needed to move something to get me in another truck or trailer I'm so glad I finally moved into my home but I couldn't have done it without U-Haul the staff was all very helpful in understanding and took the time to make sure I have the right equipment that I need it didn't put me in nothing that was way over budget for me I'm very grateful I would definitely recommend everyone to use U-Haul services for moving or storage. My only regrets was not taking pictures with all the equipment that was provided to me and my storage so I can be U-Haul famous.

Staff was not present-had to go to another location to get locker assigned even though uhaul told me this location was open on Saturdays. Not a huge deal but it would have been nice to know that was necessary before getting there, especially after traveling several hours with a truck.

My thoughts are way too long for 200 characters. If you really want to know what happened, you can call me at (507) 456-9033

Everything and everyone was great !!!

Love the customer service. Lady was very kind and helpful. Would suggest to anyone to go to her.

we have been with u-haul for quite a few years it's been great

Everything was easy and the staff was helpful. Checkout was a breeze.

keypad didn't work one time, my unit was locked even though I had paid, I couldn't access my unit for nearly a month and I wasn't given a refund or even an apology

overall good service

No comments

Representatives at the store and on phone were great. It’s clear U-Haul has great people, but the processes in place are horrendous. Why can’t you just call the store? Trust your people U-haul.

I did not expect my storage unit to be the back of a truck. No one. Around to ask questions.

We found a little water in our unit when we moved out. We had plastic totes in that area so no damage. Overall we found uhaul great to work with and will be a return customer when needed.

Rent a locker that was already rented. I think whoever thought it was a great idea to not have a person at the facility should rethink it. Furniture was spread out the facility. Staff was great.

Very good

I had outside storage. The gate never seemed to work in the last year despite calling many times. The manager was hard to get ahold of. Other than that, it was fine.

If I ever need storage again this is where I will go.

Had to call twice to make sure U-haul wasn't going to take anymore money from my card! Hopefully resolved...