Customer Reviews for U-Haul Storage of Rochester North
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

Some of the units had lights on the outside. Ours did not. Facility Open hours does not apply due to there is not an office there.

Rating:

5.0

Everything runs smoothly every time I come here!! The manager is very knowledgeable. Everyone was very professional. Definitely will be using this location for any future moves.

Rating:

5.0

Alan at the Civic Center location where I rented a truck and storage unit was professional and thorough. Greatly appreciate the efficiency and team work of the two staff members behind the counter.

Rating:

1.0

my outdoor storage spot for my was unusable due to other trailer being parked halfway on my spot... unable to resolve via either customer service or contacting manager.. cancelled after 3 weeks due to the hassle.. front gate was also never functioning. just a poor experience

Rating:

4.0

I was never able to get someone to answer the phone. Doing business online is fine, but confirming and clarifying opportunities and arrangements by phone would be very helpful for the customer and good for your business.

Rating:

1.0

Staff sent us to storage location with wrong key, couldn’t enter the building. Had to go back to the store to get the right key for the building. Once we were able to enter the building, we found that the storage unit assigned to us was already in use. Customer service told us to get a hotel for the night and figure it out during store hours the next day. We moved into a vacant unit that happened to be empty, only to find out after we moved all our stuff the unit door was broken (probably why it was vacant). The experience was such a hassle and I would recommend exploring other options before using uhaul.

Rating:

3.0

It was frustrate that the garage door did not work! It made moving boxes more difficult!

Rating:

5.0

Excellent staff and Property

Rating:

5.0

They were great

Rating:

3.0

It’s a Storage I guess for a storage space it’s one of the Greatest spaces

Rating:

4.0

Thank you for your time and effort’s

Rating:

4.0

No comments! Thank you! Have a wonderful day!

Rating:

5.0

Great customer service! We are very pleased with u-haul!

Rating:

5.0

We used a climate controlled unit and found it to be a convenient distance from our home while fitting our short-term needs.

Rating:

1.0

Ira Becker is a thief. She tried falsifying the move out date from June 17th, 2020 to June 22nd, 2020. Phone systems were also down after I moved out of unit to report move out date. Tried calling to clear things up, was told the inaccurate move out date had to be reviewed by a manager. Never received call back. Employee was very rude and unprofessional. Will not recommend this business to my colleagues.

Rating:

5.0

A little pricey but I have no complaints

Rating:

4.0

It was difficult to get a hold of anyone. One of our staff members went to the storage one day to drop something off and the storage had a notice that rent had not been paid yet it had and when I tried calling someone I couldn't get a hold of anyone for at least an hour or longer. It would have been nice to get a hold of someone right away.

Rating:

2.0

I requested a pull thru spot for a 31ft camper. Employee assured me that north store would have. Got there to look and employee said the only store that had pul thrus was across town. Drove there to find out they are not truly pull threes and we’re way to expensive. So went back to original store to find that my assigned spot would no way accommodate my 31’ camper. My truck barely fit in spot let alone a long camper. If I parked it there it would block others from access to their storage spots.. security gate was open for 2 days straight.. when I went to explain situation to employee she said when I asked for pull thru she didn’t know what I meant and didn’t seem to care. I also Asked why she would assign a spot that would NO WAY accomidate my camper.. her response... I guess I didn’t know it was 31’.... Total incompetence on her part.. her response...oops!!! No apology whatsoever for my total inconvenience!!! In the meantime my camper illegally parked on my street because of uhauls unprofessional employees that don’t know or care what they’re doing. I have used uhaul before and had fine experience.. but NEVER AGAIN!!!!!!! I will spread the word and tell people to go elsewhere. I currently have no place to store camper.. a parking ticket...and a bad bad feeling about this entire situation. Your employees need better training or open their ears and listen !!!! Not ONE word of apology. Shame on that girl!!!! NEVER Again!!!!!!!!!!!!

Rating:

2.0

I asked for a 31’ spot to store camper.. I asked for a pull thru spot.. They assured me they had one so I came to store.. paid...then told no pull thrus but had a 31ft spot for me. When I got to storage area it was only as long as my truck... there was no way a 31 foot camper would fit.. I came to store just now... explained all this.. had same girl I had when I paid and all she said was oops.. so your camper didn’t fit??.... I will not ever do business with uhaul again and I will tell all about my bad experience. The staff did not know their business.. what was available or any compassion about all my inconvenience. Never again!!!!

Rating:

5.0

U-Haul really came through for me and my family we had a very rough moved that require no Morris equipment not only did they help us have a storage but there was always there whenever I needed to move something to get me in another truck or trailer I'm so glad I finally moved into my home but I couldn't have done it without U-Haul the staff was all very helpful in understanding and took the time to make sure I have the right equipment that I need it didn't put me in nothing that was way over budget for me I'm very grateful I would definitely recommend everyone to use U-Haul services for moving or storage. My only regrets was not taking pictures with all the equipment that was provided to me and my storage so I can be U-Haul famous.

Rating:

5.0

Staff was not present-had to go to another location to get locker assigned even though uhaul told me this location was open on Saturdays. Not a huge deal but it would have been nice to know that was necessary before getting there, especially after traveling several hours with a truck.

Rating:

1.0

My thoughts are way too long for 200 characters. If you really want to know what happened, you can call me at (507) 456-9033

Rating:

5.0

Everything and everyone was great !!!

Rating:

5.0

Love the customer service. Lady was very kind and helpful. Would suggest to anyone to go to her.

Rating:

4.0

we have been with u-haul for quite a few years it's been great

Rating:

4.0

Everything was easy and the staff was helpful. Checkout was a breeze.

Rating:

2.0

keypad didn't work one time, my unit was locked even though I had paid, I couldn't access my unit for nearly a month and I wasn't given a refund or even an apology

Rating:

4.0

overall good service

Rating:

4.0

No comments

Rating:

1.0

Representatives at the store and on phone were great. It’s clear U-Haul has great people, but the processes in place are horrendous. Why can’t you just call the store? Trust your people U-haul.

Rating:

3.0

I did not expect my storage unit to be the back of a truck. No one. Around to ask questions.

Rating:

4.0

We found a little water in our unit when we moved out. We had plastic totes in that area so no damage. Overall we found uhaul great to work with and will be a return customer when needed.

Rating:

2.0

Rent a locker that was already rented. I think whoever thought it was a great idea to not have a person at the facility should rethink it. Furniture was spread out the facility. Staff was great.

Rating:

5.0

Very good

Rating:

3.0

I had outside storage. The gate never seemed to work in the last year despite calling many times. The manager was hard to get ahold of. Other than that, it was fine.

Rating:

5.0

If I ever need storage again this is where I will go.

Rating:

4.0

Had to call twice to make sure U-haul wasn't going to take anymore money from my card! Hopefully resolved...

Rating:

5.0

We enjoyed the space that we had from you unfortunately we outgrew the space. Thanks for taking care of us for many years

Rating:

2.0

2 different occasions I was locked out of unit (my code didn't work & companies lock was still on after 3rd day of being paid) gate left wide open a lot. No bathrooms even when it says there is!

Rating:

4.0

Prices are high.

Rating:

5.0

Thanks for the excellent facilities..

Rating:

5.0

The U Haul staff were very accommodating given unforeseen problems not caused by the U Haul staff. I would definitely recommend them to anyone!

Rating:

5.0

Great experience. Efficient and cost effective. Thank you.

Rating:

2.0

Could never get ahold of anyone to cancel my storage so I had to pay an extra month. Dissatisfied, will never use U-Haul storage again!

Rating:

3.0

Reaching a local CSR was impossible. My calls were transferred, after a long hold time,to a central call center where they could not help me get my space rental closed out.....truly worthless.

Rating:

2.0

The office staff were not helpful and lazy. They gave me the wrong combination number to access my rental unit. Upon canceling staff assured my cancellation however upon verifying that ws not the case

Rating:

4.0

The only issue I had was the security gate not functioning. That's it otherwise it was all good.

Rating:

1.0

Security gate wasn’t working for 6 months despite my 4 calls. It was wide open the entire time. Also my garage was broke for a couple weeks, couldn’t access. They said the would refund money never did

Rating:

2.0

I made four trips to the storage facility and three trips to the office over two days before someone finally was able to remove the lock that was left on the unit that was assigned to me.