Customer Reviews for U-Haul Storage of Romeo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Romeo

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Mark M. on

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Very good facility.

Jason b. on

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Friendly staff

Emily G. on

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Customer did not leave a comment.

Amanda B. on

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The truck was super rough to drive it overheated on the inside so you had to drive with the ac on and was a gas hog other than that it got me and my family to our final destination

amanda g. on

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Customer did not leave a comment.

Phillip A. on

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It was a great experience.

MATHEW c. on

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DAVID A. on

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check out exp leaves a lot to be desired

Charles B. on

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Jerome F. on

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Have rented from this location many times. Never disappointed.

John M. on

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Wasn't clear where I should park my car and if I parked up front, it was a long walk to where the trucks are. Worked out okay, since I got a ride to the back whee my vehicle was when I returned the truck

Brad R. on

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HARRY B. on

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mike g. on

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The trucks should have at least a half tank of gas at pickup. Not just above a quarter tank.

TED C. on

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Worked well for my needs over the years. Convenient location.

Brandon J. on

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Christopher A. on

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Paul H. on

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Larry S. on

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Nothing. The young ladies that helped me out were friendly and easy going. Great experience on a difficult day for me.

Mark R. on

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Good job taking care of business.

Tom D. on

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Coffee and doughnuts...just kidding! Staff was great!

jorge l. on

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Miriah W. on

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david c. on

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Patrick A. on

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Computer system was not working well. I made my reservation and confirmed it online and did your electronic checkin and the local office could not see it easily to complete the transaction.

John M. on

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John W. on

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Catherine D. on

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thank you for all the help

Richard W. on

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Staff was very friendly and attentive. Pleasure to deal with

Jacob S. on

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Both the lady and the young gentleman was very polite and treated me great. Love going there as there are always waiting to help

Craig S. on

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Very professional. Very friendly. Good job !!

Kenneth S. on

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People and equipment were top notch.

james b. on

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Teresa K. on

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David S. on

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I was told that if I came in 3/27 I wouldn’t be charged for another month. In fact my account was noted and the staff still said I was still to be charged. Poor service and delivery. Principle.

Bradford P. on

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Customer care was superb every step pf the way. I used UHaul for 10 months consecutively across different states, and every single facility treated me exceptionally well. Everyone was always friendly and were always willing to assist me. I will never use any other company for the services UHaul offers.

Justin D. on

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The only improvement would be to issue brand new gate cards each time as I had to swipe multiple times before the gate would open. My access card seemed to be issued to me as a used one.

Justin D. on

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Customer did not leave a comment.

DENNIS W. on

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For the most part considering the weather yes clean The young lady behind the desk was totally 5 star very very nice

JEFF D. on

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I have been a renter at this location for 13 years. The covered spaces were an upgrade but ever since then, service has steadily declined, while there have been constant, ridiculous price increases.

patrick h. on

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Customer did not leave a comment.

Danielle E. on

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The new self check out is a potentially dangerous system. I know that if we rent from this location in the future, we will opt for the $10 fee to NOT do this. There is a complete safety issue with having to log into the website while sitting in a parked van in a dark parking lot. It is not a 1-2 minute process. So while you are sitting there, answering questions, taking photos of the odometer, anyone can be watching you. Then you need to get out of the van, take a photo of the outside, and open the back and take a photo from the rear? Once everything is done, you can then deposit your keys across the parking lot at the building. It seems like common sense would tell you that this is a bad idea. Maybe the goal is to just have people opt out and pay the $10? If so, maybe just add that into the rental fee and go with the old return policy.

Robbert d. on

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New check in and return process is cubersome and slow. I rent vehicles and trailers from uhaul all the time, the walkin checkout went from 15min to 35min, without any added benefit for the customer! Fortunately the store was still open at the return, otherwise you have to deal with the dumb picture thing upon return too....

CHARLENE R. on

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questions were not answered or explained. there were terms and conditions that were added afterward that were not explained on the phone proof of homeowners insurance a round lock cash vs credit car

MARGARET S. on

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Good experience. No complaints.

Karen R. on

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the price when called was alot different than when you sign the papers with alot of extra fees were added

Alexander K. on

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Customer did not leave a comment.

Patrick O. on

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The young lady running the front desk was just a joy to talk to... She was very informative and helped the both of us make our decision to store our things there....

Robert K. on

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Excellent -We have used the storage for a couple years while relocating. No problems or surprises. Well one surprise when we were locked in after hours, but still Excellent.

FRANK B. on

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When trying to contact this facility staff phone calls almost always ended up at U-Haul call center. This made communication with the facility staff poor and frustrating.

MICHELLE K. on

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Prices kept going up was a bit too much.

Suzanne M. on

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I was so greatful that the young lady there helped me. She also showed me how the trailer should be hooked up and how to check brake fluid. The Uhaul that rented the trailer to me never showed me

Scott K. on

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I was extremely satisfied with my experience with uhaul on 31 mile road in Washington twp. Stephanie House went above and beyond getting me transportation at the last minute and was great to work wit

HENRY F. on

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Thank you

Mark K. on

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Best facility in the area. Will be back next year.

Geoffrey Z. on

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Very helpful! Thanks!

BILL D. on

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Every thing i needed

Mark U. on

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Would use again

CINDY D. on

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All of my boxes had mouse droppings in them!

NORMAN M. on

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ok

Annmarie M. on

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Very easy to work with.

Theresa K. on

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I had no problems in changing the date for our scheduled reservation. The person behind the desk when I went in was very professional, knowledgeable and arranged the change in date quickly.

Lorraine S. on

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Friendly and very helpful

Nancy M. on

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Stephanie was always available, kind and ready to help when we needed help.

Jessica F. on

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Very nice facility and helpful staff!

Richard P. on

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Stephanie you went the extra mile for us. Renting a truck that wasn't at your place, but you drove to where the truck was and helped us so much. Thank you

SCOTT H. on

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you got to greedy and over priced a parking spot

MARK A. on

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Before U-Haul purchased, I paid $27 / month. In the years since my rates have nearly tripled with a lesser space. The service, security, and amenities have not changed. U-Haul is too expensive.

DIANNA Y. on

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Very good service!

EUGENE N. on

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Enjoyed our experience with this U-Haul Storage Facility. Stephanie was always helpful.

Joerg H. on

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Paving is in dire need of repair!

Joseph D. on

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Staff was very courteous and the property was clean. I felt my vehicle was always safe there. When the time comes for storage again, i would go there. Priced competitively.

Randall R. on

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the no pro-rating charges on leaving is not a good rule, it puts the customer in a negative spot as far as future business. i do however thank the general mgr. for her help in resolving my issue.

Kent L. on

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Nice place

Dennis A. on

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Store manager was awesome, informative and friendly