The change of pickup from a local location to this one 20 miles away came as a shock and caused rearranging of several plans. Should have had more warning.DANSCOTT D.
Customer Reviews for U-Haul Storage of Romeo
Washington, MI 48095
(Take M53 to either exit 32 or 30 mile Take VanDyke to 31 mile East)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jason M. | Online Move In
Customer did not leave a comment.ROBERT BERNARDUS V.
Customer did not leave a comment.Linda S. | Overall Experience
Customer did not leave a comment.ROBERT PAUL B.
Customer did not leave a comment.WILLIAM V.
Nothing - Stefanie is always very helpful and great to work with.Robbert D.
The 15 foot truck we rented needs some work done on the engine. It was as though the transmission needs to be repaired. Also, the passenger side corner of Mom's Attic has a leak which we know because it rained. Fortunately we did not use that area but if someone did use it, everything would be soaked.Cathy C.
Link would not recognize my drop off location so I was charged $20. Absolute scamJAY ROBERT A.
My newer vehicle has been securely stored for 2 years in a enclosed 10x20 unheated unit without any damages. I will use uhaul again in the future Thank you Uhaul....jeffrey t. | Overall Experience
The process was smooth and easy! 10/10!!!BOBBI LEIGHANN H.
Customer did not leave a comment.Dawne B.
Even though they were open, and sat at their desk, I was told that I had to complete the return of my truck online through the app. They were very passive aggressive and didn't help talk me through the process. Thankfully, the app was easy, but it was still frustratingCHARLES JAMES P.
Customer did not leave a comment.Patrick S.
Customer did not leave a comment.RICHARD M.
Customer did not leave a comment.joel H.
Just keep doing what you're doingScotty W.
Customer did not leave a comment.KENNETH STEVEN W.
Customer service was professional and friendly. The truck was ready for pick-up as promised. Second, time I used this location and great overall experience both times!Frankedward S.
Customer did not leave a comment.ANDREW JACKSON D.
Customer did not leave a comment.Domenic V.
Stephanie was SUPER!!!!Glenn D.
We couldn't get help with app so they cheated us out of our moneyELIZABETH M.
Customer did not leave a comment.ANDREW G.
Customer did not leave a comment.ANDREW G.
Excellent location as always.GLENN H.
Customer did not leave a comment.David H.
Absolutely no customer service. Nothing was sanitized. Charging for insurance now which was NOT told to me when I called. The check in and out process is ridiculously long and you have to do it yourself or they charge you an extra $20. The truck sounded like it was going to fall apart. There was no ramp and not told about that either. You're on your own with this company!CHRISTINE ELIZAB W.
Very nice and helpful staff!Matthew V. | Overall Experience
There was no turn around space for a trailer, so I had to back in a significant distance just to put the trailer back. Not an easy task for an occasional trailer user. Took an extra 10 minutes just to squeeze it back into the lot.JACOB MICHAEL D.
Could have been more helpful, felt like it was a self serve place and for someone who has never drove a truck with a trailer and the expected me to get everything hooked up which was ridiculous. Could have used move help on there.Lindsay S.
New Uhaul procedures for renting vehicles made me very uncomfortable. Language used was aggressive/rude. Mobile phone usability was poor and shouldn't be required for vehicle rentals. The vehicle was great but my experience was not.DON DARREL P.
Have someone to help hooking the trailer to my truck. Was hard to lift the tong up and move the trailer forward to the ball. Also the trailer needed a handle to help lowing the door so it cann be locked.EDDIE EARL N.
Customer did not leave a comment.Mark C. | Overall Experience
Customer did not leave a comment.KENNETH ROBERT M.
Thank you U haul for another great experience! Your entire team at the Romeo location were very professional and helpful!Matt S. | Overall Experience
Customer did not leave a comment.LESLIEDEMARAIS H.
Customer did not leave a comment.SCOTT EDWARD K.
Do not rent from Washington Twp location. They will rip you off.Joshua M.
Customer did not leave a comment.Lee K. | First Impressions
Customer did not leave a comment.ROBERT MICHAEL S.
Customer did not leave a comment.Robbiedeangeles R.
There were several times after a snow plow, up to a week that I’d have to tell the management to make sure they close the gates. Not only that but they keep raising the rates every year. I am paying $15 more per month now, then I was three years ago. Nothing has changed in the facility to warrant the $15 increase per month. I moved out!STEPHEN Y. | Overall Experience
Customer did not leave a comment.Cameron M. | Overall Experience
The online reservation system is broken. After receiving error that last names must be different, any attempt to change it resulted in the same error and previous last name returned. Had to sign our completely and start over. Then, because my wife works for a living and cannot answer a verification call immediately, I had to pay movers to sit and wait while multiple attempts were made. Finally, out of desperation I listed my 10 year old child as a contact and he was able to confirm for my reservation. I will never rent from u-haul again and will tell any and all people who need rentals to go somewhere else. Completely ridiculous experience.Chris P.
Everything went extremely well.CRAIG CAMERON M.
Customer did not leave a comment.Judith G. | Overall Experience
Customer did not leave a comment.DOUGLAS ERNEST M.
Everything went according to plan.BLAKE JAMES H.
OkRICHARD S. | Overall Experience
The gentleman that helped me was a amazing young man with tons of potentialJeffery S.
Customer did not leave a comment.Thomas P.
The truck was muddy inside and out and had not been swept out from previous customerRobert B.
Did a great job. Trailer worked well.JOHN ANDREW B.
Customer did not leave a comment.Johncarl Z.
Very easy process to rent and sales associate was super friendly!Janaea S.
Beautiful experience and very friendly staff .outstanding service God-bless.angela l. | Overall Experience
Customer did not leave a comment.Stephen A. | Overall Experience
Customer did not leave a comment.Deborah J. | Overall Experience
Customer did not leave a comment.Deborah J.
The keybox at the entrance instead of with the trucks makes this process unnecessarily complicatedReed L.
Customer did not leave a comment.Connie D. | Overall Experience
Customer did not leave a comment.DANIEL KANGAS Z.
I am very disappointed that I had reserved a larger unit to include the Climate Controlled environment, which is more expensive! Website states the storage unit will maintain 65-85 degrees all year, while moving in to Unit A14, we have noticed it is very cold inside and our belongings are not being kept warm. This needs to be be corrected ASAP to ensure our belongings such as TVs and electronics are kept in proper condition. Thanks.Nicholas F. | Online Move In
Great place to store my RV. Always very helpful staff at the facility if I ever needed anything. Will come again when I purchase another RV.John K. | Overall Experience
Customer did not leave a comment.Joshua T. | Overall Experience
The Manager Stephanie and the Assistant Manager LeAnn have been wonderful to work with. Over the past few years we have rented trucks, trailers, equipment and rental space. They have always been very professional and service oriented.Robert M. | Overall Experience
Very clean storage units and friendly staff. Highly recommend climate controlled storage units. Decent boxes but weak on the handles.Michael A. | Online Move In
Customer did not leave a comment.Chris R. | Overall Experience
Nothing they did a great job.Betty W.
Customer did not leave a comment.Jacob S.
Customer did not leave a comment.Deborah J.
The young man that took care of me did a great job very nice.Thomas K.
Customer did not leave a comment.Jeffrey T.
Self check in didn't work even though I had the share my location on. Frustrating trying to return sitting in parking lot for nearly an hour and not getting the self check in portion to work.Gary K.
Customer did not leave a comment.Joseph L.
always plowed clean after snowfall. i will go back there if I have a need for storage.MATTHEW H. | Overall Experience
Love this rental location.Ronald V.
Nice clean convenient storage, would be nice to have gutters above doors for access in inclement weather.JOHN S. | Overall Experience
The young man was very present getting me signed in. He has a good attitude & very helpful getting you situated. First return visit proved to be as well. He came to my rescue when I had trouble trying to open my locker. This young man is a "Keeper" 😊 Thank you for a pleasant experience, WAY better than American Storage.Cherie B. | First Impressions
The trailer leaked my cargo got wet, it was not what I expected as top rated moving equipment.Raul D.
I tried to complete online check in, but the website wouldn't work. I then went into the store to pick up the truck, and the associate was able to help me. I was just annoyed because I wouldn't have booked online had I known I would have to do the entire process over again. The truck was clean, but had steering issues (I told them upon return of the equipment).Andrea R.
Customer did not leave a comment.brian l. | Overall Experience
Can not think of anything.Larry P.
Customer did not leave a comment.DAVID N. | Overall Experience
Welook forward to continued storage.CHRIS J. | First Impressions
Sell moving straps You can wear.Brian J.
Facility and staff are great!dane p. | Overall Experience
Customer did not leave a comment.Leonard K.
Customer did not leave a comment.Benjamin W.
Customer did not leave a comment.Mary B.
Yes, Stephany was so nice to work with and everything went well.MARLENE M. | First Impressions
Customer did not leave a comment.Leslie O.
I would definitely use your business in the future.Todd A. | First Impressions
I was waiting 5 minutes on the signal that say "Stop and stay on your vehicle until be attended" I had to go inside and requested the personnel for drop off service.Rodolfo N.
Everyone was very nice and helpful.Andrea J.
Awful staff and can never ever reach anyone in the office. Rude and no customer service at all.David H. | First Impressions
The gate at the facility I used was almost always open when I was there.ron m. | Overall Experience
I thought the check in process was obsurd. Asking for an addtional contact name and number and then having to show my contact list on my phone shows that Uhaul does not care about loyalty and is a company that does not trust their customers. Moving forward if I do rent from Uhaul, it will be from an indepedent dealer.Scott W.
Customer did not leave a comment.Brenda C.
dropped off at night, did not interact with this location at allChristopher C.
It was very good.Margaret K.
Customer did not leave a comment.Stanley C.
Very good serviceAlan A.
staff at location check in was great, truck was tired, added a quart of oil when check engine light came on, radio / speakers were awful, popping, cracking, blankets I rented smelled awful!Curtis D.
Customer did not leave a comment.Patrick Q. | First Impressions
would be much better to leave a phone number when a unit is for lease than having to check every day by phone or in personCharles P. | First Impressions
Customer did not leave a comment.Thomas B.
Easy and simple! You need that during the stressful time when you're moving.joseph F.
The only issue I ever had, which was multiple times, was trying to talk to someone directly at the office location instead of a central call center.Therese W. | Overall Experience
Customer did not leave a comment.Brittany P.
You can't do shit after sitting on hold for fucking 20 minutes with the Rochester Hills storeBrandon S.
Customer did not leave a comment.Donna S.
I rented equipment and not get it! Had to go with out because it was not on the truck!Jarrid W.
Very friendlyJeannine L.
Customer did not leave a comment.Brett K.
Got a call the day before moving out indicating the truck location we rented from did not have a truck available. So, we had to drive out of our way to get a truck at this location which was frustrating. When we got there, the agent wasn't willing to help us as we did a mobile pick-up. It took a very long time to get approved for the truck and then we had to go back in and get the key from the agent that wouldn't help us in the first place. I thought mobile would be easier but it made things take much longer. Because of not picking up at the original location and the process to complete on mobile, we lost 1.5 hours in the morning of move time.Greg B.
Very friendly & easy process.Angelamarie J.
Customer did not leave a comment.Domenic V.
Customer did not leave a comment.Denver J.
I called and reserved a covered space for our camper. When I arrived, Stephanie went through the rules, I signed the contact and then headed back to our space. We then found out it was not covered as we were promised. I went back to the office and she was rude. She said there was nothing she could do and I could not make a complaint. She said she could make a compliant, but all will happen is “they” will review my phone call and discuss is with the person who gave me incorrect information. She could’ve cared less about my problem. I told her I gave a spot at another location for $55 per month because I was told this space was covered, so I was willing to pay the extra $30 per month. She told me I could either cancel the contract or take the spot, that the only options I had. I had no choice at this point to take the spot because we’d already lost our other spot. I am very disappointed. We’ve always used U-Haul in the past and never had a bad experience like this. I will not use Uhaul again, and I plan on looking for another spot somewhere else.JENNIFER B. | First Impressions
Customer did not leave a comment.Gregory M.
The two workers present today were extremely helpful and pleasant!Alan A.
Customer did not leave a comment.Stanley C.
Customer did not leave a comment.Josephedward G.
Really enjoyed the pleasant atmosphere of the staff thank you StephanieDEAN F. | Overall Experience
No jack for the 6x12 trailer. Had to hand-lift it onto car, with no obvious handle. U-Hail employees used the chains to lift it. Not conducive to easy operation, and easily fixable. Would recommend implementing jacks on these trailers for ease of use.David B.
Customer did not leave a comment.matthew G.
Customer did not leave a comment.TONY S. | Overall Experience
Poorly staffed. Box interior not clean. Previous rental equipment left on truck.Jeffrey C.
Very friendly, courteous and helpful staff!!!Terry B.
Customer did not leave a comment.Travis C.
I rented online transporter for 2 days with one way drop. My fee was ($130) . When I picked up, this Uhaul location negated my online guaranteed ($130) rental fee and forced me to pay ($270) and forced a non required 4 day return time. I drove 600 miles to this pickup location on a tight move schedule to be skrewed by Uhaul. To improve for next customer Uhaul needs to honor this customer 's online rental fee and reimburse the ($140) over charge.William B.
Customer did not leave a comment.Matt W.
Very good and competent experience.Sorin R.
Customer did not leave a comment.Domenic V.
Customer did not leave a comment.Francinepamela S.
Everything went as expected and more. I really felt comfortable leaving my Travel Trailer at this facility. Thanks.Matt W. | Overall Experience
Customer did not leave a comment.Theresa K. | Overall Experience
Customer did not leave a comment.David W. | Overall Experience
Customer did not leave a comment.Lisa H. | First Impressions
Excellent services.Dawn A. | Online Move In
Stephanie the manager was an absolute pleasure and made this so simple which is awesomeNadine F. | First Impressions
The eople were very helful. The location was very far for us, so we would only recommend you to eople who live closer than Pontiac.Rube W. | Overall Experience
It was close to home and I was able to keep the things I didn’t have room for until I did.Michael M. | Overall Experience
NAWilliam Y. | Overall Experience
This storage facility was awesome ! Very clean and secure and the staff was friendly and helpful . I would highly recommend this facility! Mary KMary K. | Overall Experience
Nice facility and straight to the point!Melissa A. | Overall Experience
Water damage in the back of the unit, unseen until we were moving out. 100% loss of multiple boxes, 3 rugs, and family photos. Staff was friendly enough, but they should be given a bit more authorityNorbert K. | Overall Experience
n/aSteven L. | Overall Experience
Stephanie and her coworkers were always helpful, nice, and knowledgeable every time I stopped in or called. She even loves to listen to Christmas music for 2 months 👌👌👍👍michael f. | Overall Experience
Will be back in the spring to get on the waiting list. Thank you.Mark K. | Overall Experience
Very Professional Run Businesses; Excellent Place To Keep your Motorhome and CARS Safe .!!!John B. | Overall Experience
Very satisfiedAnthony D. | Overall Experience
I find it off putting that the rent constantly goes up. It’s outdoor storage why do you keep jacking up the price. The front office is very unprofessional whenever you have to deal with them.Joe R. | Overall Experience
Always helpfulVERA S. | Overall Experience
Stephanie and staff were very friendly and helpful, this facility is very clean and well maintained with convenient access hours.Patricia B. | Overall Experience
Well kept, secure, clean facility. Staff was courteous and helpful. Would use again.John S. | Overall Experience
Current staff friendly, clean. No issuesULRIKE B. | Overall Experience
n/aWilliam Y. | First Impressions
First time renting a storage unit. All went as expectedJudith G. | First Impressions
Stephanie was an absolute pleasure to deal with. She should be considered a true asset to the Uhaul Company. Will rent a unit in the future from her without hesitation!Michael A. | Overall Experience
This storage unit was very nice and overall a great experience. Would definitely recommend.Kara R. | Overall Experience
Very good facility.Mark M. | Overall Experience
Friendly staffJason b. | Overall Experience
check out exp leaves a lot to be desiredDAVID A. | Overall Experience
Worked well for my needs over the years. Convenient location.TED C. | Overall Experience
I was told that if I came in 3/27 I wouldn’t be charged for another month. In fact my account was noted and the staff still said I was still to be charged. Poor service and delivery. Principle.David S. | Overall Experience
The only improvement would be to issue brand new gate cards each time as I had to swipe multiple times before the gate would open. My access card seemed to be issued to me as a used one.Justin D. | Overall Experience
I have been a renter at this location for 13 years. The covered spaces were an upgrade but ever since then, service has steadily declined, while there have been constant, ridiculous price increases.JEFF D. | Overall Experience
questions were not answered or explained. there were terms and conditions that were added afterward that were not explained on the phone proof of homeowners insurance a round lock cash vs credit carCHARLENE R. | First Impressions
Good experience. No complaints.MARGARET S. | Overall Experience
The young lady running the front desk was just a joy to talk to... She was very informative and helped the both of us make our decision to store our things there....Patrick O. | First Impressions
Excellent -We have used the storage for a couple years while relocating. No problems or surprises. Well one surprise when we were locked in after hours, but still Excellent.Robert K. | Overall Experience
When trying to contact this facility staff phone calls almost always ended up at U-Haul call center. This made communication with the facility staff poor and frustrating.FRANK B. | Overall Experience
Prices kept going up was a bit too much.MICHELLE K. | Overall Experience
I was so greatful that the young lady there helped me. She also showed me how the trailer should be hooked up and how to check brake fluid. The Uhaul that rented the trailer to me never showed meSuzanne M. | Reservation
I was extremely satisfied with my experience with uhaul on 31 mile road in Washington twp. Stephanie House went above and beyond getting me transportation at the last minute and was great to work witScott K. | Overall Experience
Thank youHENRY F. | Overall Experience
Best facility in the area. Will be back next year.Mark K. | Overall Experience
Very helpful! Thanks!Geoffrey Z. | Overall Experience
Every thing i neededBILL D. | Overall Experience
Would use againMark U. | Overall Experience
All of my boxes had mouse droppings in them!CINDY D. | Overall Experience
okNORMAN M. | Overall Experience
Very easy to work with.Annmarie M. | Overall Experience
I had no problems in changing the date for our scheduled reservation. The person behind the desk when I went in was very professional, knowledgeable and arranged the change in date quickly.Theresa K. | Reservation
Friendly and very helpfulLorraine S. | Reservation
Stephanie was always available, kind and ready to help when we needed help.Nancy M. | Overall Experience
Very nice facility and helpful staff!Jessica F. | Overall Experience
Stephanie you went the extra mile for us. Renting a truck that wasn't at your place, but you drove to where the truck was and helped us so much. Thank youRichard P. | Overall Experience
you got to greedy and over priced a parking spotSCOTT H. | Overall Experience
Before U-Haul purchased, I paid $27 / month. In the years since my rates have nearly tripled with a lesser space. The service, security, and amenities have not changed. U-Haul is too expensive.MARK A. | Overall Experience
Very good service!DIANNA Y. | Overall Experience
Enjoyed our experience with this U-Haul Storage Facility. Stephanie was always helpful.EUGENE N. | Overall Experience
Paving is in dire need of repair!Joerg H. | Overall Experience
Staff was very courteous and the property was clean. I felt my vehicle was always safe there. When the time comes for storage again, i would go there. Priced competitively.Joseph D. | Overall Experience
the no pro-rating charges on leaving is not a good rule, it puts the customer in a negative spot as far as future business. i do however thank the general mgr. for her help in resolving my issue.Randall R. | Overall Experience
Nice placeKent L. | Overall Experience
Store manager was awesome, informative and friendlyDennis A. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
Propane service delivered straight to your door!