Customer Reviews for U-Haul Storage of Romeo

Rating:

5.0

Double check the auto transport tires

Rating:

5.0

The company needs to put some of the raised rent proceeds into the main part of the road from the gate to the covered storage because that part of the pavement is horrible

Rating:

5.0

Thank u , To all the ladies at U-Haul ,very helpful and friendly. See u next winter.

Rating:

5.0

They wee awesome ,very helpful.

Rating:

3.0

Not enough people working - takes to long to check out &in

Rating:

2.0

The worst experience i've ever had in my life, I felt like I had a donate blood just to receive a truck. I've dealt with rental car companies that were not nearly as anal as this BS. The turn in was just as bad, I spent 20 minutes just checking lights and the mileage.

Rating:

3.0

The online process was a little off putting yesterday morning. I was unaware that once starting online the attendant couldn't or wouldn't help us. She was very rude to us. We began checking in and we're told to go to the truck then had to go all the way back to the building to get the key then back to the truck. So much time wasted. Our experience stressed us out. Moving is stressful enough and this just added to it.

Rating:

5.0

Uhaul app is clunky with slow response times and lots of waiting for the step to complete. Busy servers or poor cell service? Probably won’t use the app in the future unless office is closed.

Rating:

1.0

I would never rent from this place or U-Haul ever again. The parking lot was never maintained. Cars parked all over the place. The final straw was when U-Haul decided to end my lease after ten plus years of renting with them. Their reason was they needed the spaces for future projects. After ending my lease they didn’t even offer to move me to a new spot. DO NOT RENT ANYTHING FROM THIS FACILITY. YOU WILL REGRET IT. I PROMISE.

Rating:

4.0

Too much paperwork and time to perform all required tasks prior to driving away with the rental. I rent from Avis 30 times/year. I never have to photograph all 4 sides of the car myself or perform numerous other time-consuming tasks of little protection or value!

Rating:

2.0

I made multiple attempts to call this location prior to delivery and ended up with your call center each time. They tried to call them also, no luck. The lady in Romeo is rude, I will not be using this location again. I enjoy the young guy and the older gentleman, both are friendly and helpful on past visits. This is the second time I've worked with her, both were bad experiences...

Rating:

5.0

Great and friendly service!

Rating:

4.0

The truck was leaking from the roof and water was on some furniture and froze. The truck wasn't swept out before we received it (we too video). No worries though, we swept it out. The woman in the morning made it very clear that she didn't want to be at work.

Rating:

1.0

Our unit was infested with mice ! All my things were ruined. Also I paid for heated and cooled we moved out during the coldest weekend no heat in my unit things were frozen including all the mice I found and am continuing to find in my boxes

Rating:

3.0

Vehicle was in alright condition, hard to open door in back. Lady had me walk through a whole procedure to return the truck like 20 mins worth. Usually just return keys and go.

Rating:

4.0

Tire straps were jammed in the ratchet and not easy to remove at the start. Chain hooks were wrapped and hooked with tension making it difficult to use both. In the end the car didn’t fall off the tow, so that’s a win.

Rating:

4.0

Parking and staging is a bit tight.

Rating:

5.0

All of the staff at this location are amazing people!

Rating:

3.0

Rented a car hauler , the hauler was dirty and nasty the straps were jammed the wrong way and twisted in the clasp. Took forever to attempt to get them free. This was after the staff did a walk around and said everything was good and kept telling us not to bring back dirty, even though they gave it to us that way. Was definitely a hassle and not a pleasant experience this time.

Rating:

5.0

Louie was easy to work with, and patient with an old man with bad hearing!

Rating:

5.0

Nothing. Already easy.

Rating:

2.0

Initial information given from corporate and local representatives changed after following it. Was told sorry there is nothing that either could do. Was upset as both representatives gave the same response before I moved forward following their direction. Then they changed after I completed those directions.

Rating:

3.0

Check out way not user friendly and took way too long!

Rating:

1.0

Nobody ever answers the phone

Rating:

2.0

The unit next to mine had a tenant that would work on his vehicle and leave the oil drain pan out. When it would rain the oil drain pan would overflow into my space with an oil water mix. He also parked over the line into my space but the facility did noting about it

Rating:

5.0

Everything is excellant with this company, especially the people. They literally made my day.

Rating:

5.0

the only issue I have is the 30 minutes it takes to check out the vehicle on the AP. Something needs to be done to speed up the process

Rating:

5.0

Nothing everthing was perfect

Rating:

5.0

You Guys Are Amazing!!!!

Rating:

3.0

My only issue is that I called to see the date I had to have my items out of storage so I did not pay the next months rent. I was told I had to be out at the end of the day yesterday. I emptied my storage area and turned keys in but was told I was already charged for the new month. This was contrary to what I was told by the agent. I was charged for another month and that is not right. I have challenged the payment with my bank and should not be charged because I followed the directions I was given and yet the local people denied my request. I did not make the mistake I did what I was told. Want to discuss it? 5862813285 Be fair and negate that charge to my bank account. I will your service again if you own up to this. If not, well what do you think I will do and say about your company? Good storage facility but not honorable. Ed Kupets 5862813285

Rating:

5.0

Very good experience

Rating:

5.0

The trailer should have a tongue jack so you can remove the trailer from the vehicle if needed.

Rating:

3.0

While the person assisting me was not rude, they really did not want to check in the vehicle, kept pushing me to do self check in. When I said I would they decided to check me in, a long process. She was upset with someone else who wanted to check in and called twice, second time telling her I told you I was with another customer I'll get to you asap. My biggest complaint was handling of the late fee, $54 for a $20 a day truck that was 2 hours late..my one contract from St. Ignace had a 4pm time. It's not like they did not have the same size truck if needed sitting on the lot. I will likely not use Uhaul or this location for anything in the future. I would have been fine with paying another day but almost 3 times the amount..bad for business.

Rating:

4.0

The WiFi

Rating:

1.0

Fire Cassie

Rating:

5.0

i rented twice in 2 weeks ,sorry to say your app sucks. Thank god for your phone service !

Rating:

3.0

Took an hour to pick up one trailer. There were no other customers. The employee that helped me was nice but had no clue what she was doing.

Rating:

1.0

The person that helped us Friday morning during the trailer picked up did not showed up in the counter until after 7:10 we were there at 7:02 the door was opened. Not very friendly and not in the good mood and sick. Not a good day.

Rating:

5.0

Luis did a great job hitching and unhitching the trailer. He was friendly, very helpful, and very good guiding me through the online check out process.

Rating:

3.0

Only 1 employee working when i picked the trailer up. Long line and people calling. Staff more employees! I received no return instructions. I returned after hours, and the paperwork said to use the app. I tried to use the app and it said there was an issue and to go to the counter. I had to call and was put on hold for 45 mins which is unacceptable. Again, get more employees.

Rating:

3.0

Rats distoried some of my stuff. Dont really blame you i should have put in some traps

Rating:

4.0

Staff friendly and professional, however the process of renting equipment time consuming and ridiculous from having to call my emergency contact to the prices that are charged as well as very poor explanation of charges

Rating:

5.0

Person that was there he was very helpful thank you and keep up the good work

Rating:

3.0

This facility is hard to get someone in the phone. Also, can't make reservations for rental on the phone. When u did get someone in the phone they didn't know about free 30 days. They haven't seen 3 phone reservations I had before.

Rating:

3.0

Next time I’ll rent from a different location.

Rating:

5.0

Quick and easy

Rating:

4.0

The lift gate door track and hardware was rusty and hard to open and close. The vehicle had a lot of play in the steering.

Rating:

2.0

i use U Haul often. this was my most difficult experience \\

Rating:

1.0

Stephanie insisted i use the mobile app despite my limited data plan and the app didn't work well on my 2 iphones or my husbands newer iphone. When we went to scan it to check the vehicle back in the scanning didn't work on any of the q or bar codes. We then had to wait 15 minutes to get a person to check it in Aside from all that, the transmission is on its last legs and when i reported it to Stephanie, she could have cared less and made me feel like i was stupid "did i push a button?" - didn't even check the very old vehicle out. And the power steering was non existent which made maneuvering it very difficult in the driveway. We didn't feel safe in that vehicle. Stephanie was horrible in so many ways - and didn't treat me like a customer; she treated me like an a idiot who was old and didn't understand or like technology. She is wrong. I don't like some one "making" me use an app that i don't want on my phone and refusing to provide an alternative. I will not use this uhaul location again.

Rating:

5.0

Luis, Cassie and Stephanie were all very professional and helpful with pick up, contract adjustments and return.

Rating:

5.0

Very well run location

Rating:

3.0

Worst uhaul I have ever driven. Was scared for my safety the entire 4 hour drive.

Rating:

1.0

Trouble at move in. They tried to make us move our stuff into a different spot. Trouble getting locked in due to being there unloading after hours. You cant get out if youre in there after “closing” time, even with your code. Trouble moving out. Couldnt get ahold of anyone when calling / emailing. Ended up moving out on the app. The lot is a disgusting mess. Piles of old stuff everyone. Cars, trailers and boats thats are old and broken down, never being moved. Looks like a haven for rats. Happy to be out!

Rating:

5.0

Stephanie and her team are amazing. Keep up the great work. Thank for the 3 years of renting.

Rating:

4.0

WE had to return the truck at another place but it was only because I called that I knew that. There were no surprises just because I called ahead.

Rating:

3.0

The worst customer service I’ve ever had. Will never come here again. Cassy was the most incompetent person I’ve ever dealt with. She needs training. Completely clueless.

Rating:

5.0

Excellent service provided by everyone involved.

Rating:

5.0

Very helpful and accommodating staff. A pleasure to do business with this location. Will recommend to anyone looking for storage services. A1

Rating:

5.0

Stephanie and Casey were both absolutely wonderful to work with.

Rating:

1.0

I got charged $400 extra

Rating:

4.0

The truck I rented shouldn’t be on the road. From 15 MPH on, it shook to the point it was almost undrivable. The young lady who I dropped the truck off to was amazing. Very friendly and took my concerns to heart. I wish I got her name, but I didn’t.

Rating:

3.0

Trailer rattled for 3000 miles! Bad connector!

Rating:

5.0

The U-Haul rep was knowledgeable and efficient. Very helpful and got us on our way

Rating:

5.0

Staff was very friendly and professional, and the location is very clean and well organized. Apparently, people were having issues with the U-haul app not working, but the staff was very calm and professional in dealing with an upset customer. We did not use the app and had no problems at all with our trailer rental. It was inspected before we left with it and again when we returned it. Great experience and we would use this location again anytime. Thank you.

Rating:

3.0

I think it's totally unnecessary to require the tenant to take photos of the unit when moving out, when they're told by your employee that it's not necessary. As for the access card, requiring turning that in is superfluous as well. It can be deactivated by the staff.

Rating:

2.0

Cassie was the lady who helped me, it took 45 mins for me to rent the trailer and even longer to return. There was another lady behind the counter that did absolutely nothing during my pick up and drop off. I did not get her name but she had a pink shirt on then a blue sweatshirt on when I got back

Rating:

5.0

Fast and easy transaction. Got what I needed and moved all items securely.

Rating:

1.0

Sold us a U-Haul that would not come off the hitch Cassy was called and did not inform us to also lift latch plus twist it. Accused my husband of not lifting it, refered us to roadside , did not offer for us to bring it back immediately. Cassy kept kicking my signature off saying computer was picky as well as my emergency contact, kept adding another one due to as she put it it computer is picky. Cassy also shoved her phone camera in my husband's face then mine following us with it claiming it was the rental she was closing out but actually recording us. Would say I have more questions and then say no I don't after recording us. Cassy made us VERY uncomfortable and found ways to make process longer than needed be intentionally knowing we had a time limit. Did not believe we had issues with trailer as called her 12 mins after leaving. And heard us fidgeting with it. And initially refused refund until going to corporate.

Rating:

5.0

Employee was very helpful and explained the policies and rules clearly.

Rating:

4.0

I really appreciate the fact that the office has a restroom to use, but it was very dirty every time I had to use it. The paper towels in the waste basket were overflowing onto the floor (2 days in a row at one time) and the toilet bowl didn't look like it had been cleaned in weeks.

Rating:

3.0

Too much junk stored there. Main aisles obstructed by vehicles too long.

Rating:

4.0

Always curtious and Friendly !

Rating:

4.0

I did look online but when I got there, that size was gone, so I had to purchase a digger space for my RV. They are understand the man they help me in the office out in the yard. I just happened to find them in the office so I would recommend hiring more people.

Rating:

5.0

Team was very helpful corteous sign in and sign out very smooth

Rating:

5.0

the staff was very helpful and friendly. A staff member even showed me where my spot is to park my RV

Rating:

4.0

It would be nice if for the interior units the discrepancy at the door w the 2 steps/ledges were filled in

Rating:

1.0

Customer service was the worst I have experienced. The so called manager was so unfriendly. Not sure if uhauls policies are that stringent but it felt I was attempting to get into Fort Knox as opposed to renting a uhaul product.

Rating:

1.0

I rented a truck to move from storage to my new home (from U-Haul direct, not the facility). When they called to verify they said I will have to get the truck from a different location than where my storage unit is, but that’s not what it said when I made the reservation online through the app And then when I got the truck it had a little over a quarter tank. When I was done I put gas in it and took a picture, and dropped it off at the Wixom location which was closed. They said it was just under a quarter tank when I dropped it off and they charged me $60. I called and was told that it was just under a quarter tank and they couldn’t do anything. Even if that was accurate, $60 for 2/16 of a tank? The location on 31 mile rd in Romeo was very nice, but I won’t be renting from U-Haul again.

Rating:

3.0

Price is gotten way to expensive. And I didn't want to have to pay insurance for Christmas decorations I stored.

Rating:

5.0

From the beginning Stephanie was extremely nice and helpful. I called many different storage places at first and Stephanie was the only manager I talked to who acted like she cared about my situation. I was glad she was manager over the years because she was such a pleasure to work with.

Rating:

2.0

Staff made the process difficult.

Rating:

5.0

Have been using them for a few years now. Decided to down sized. Didn't need as much room anymore. They were able to find me a smaller unit. The move went smoothly. They are very nice to do business with.

Rating:

1.0

AWFUL! Had an RV stored for 8 years, used Uhaul to store our home when we moved. Picked up RV and the Catylitic converter was stolen, the house manager (Stephanie) was less than helpful, had to contact corporate. A month later we emptied our 3 storage units and one of them were leaking and ruined several boxes of antique games and important personal items that were stored off of the ground. Again, Stephanie was oblivious to our property damage and not willing to correct the problem. I would NEVER use this place again. Save yourself the hassle with this place.

Rating:

5.0

Very helpful and tried to meet my request.

Rating:

5.0

Had an issue reserving online at the Rochester location so I got on the phone with Scott and they told me to head to Romeo and book a drive up unit right now, it was quick and easy. Thanks

Rating:

1.0

U-haul is a difficult company to do business with. Originally I had purchased a camper that was stored at the facility. I wanted to just take over the storage agreement as I was in Texas and the camper was in Michigan. The staff informed me the only way I could do that would be for both parties to come in person and show IDs. Something that was not possible since I was in Texas. They had no problem signing me up for a NEW site, but I had to move the camper, again something I couldn't do from 1,300 miles away. I had to arrange with the seller to go and move the camper that he had already sold. Then when I needed to gain access for a shipping company to come move the camper, the staff would/could not give me the access code and directed me to the app. After countless hours trying to figure that out, I tried the website on my computer where I realized I had to 'associate' my rental agreement with my account even though the login was under the same email where they send my invoices every month. Also several times I tried to call the local office (during business hours) I wound up getting the central call center people who are basically useless for this type of scenario. Then when I tried to cancel, I had to upload photos of my 'cleaned out storage unit' - kind of impossible because I was never at the site and I didn't have a storage unit at all. I finally figured out how to cancel the contract. You have way too many arbitrary rules that don't make sense and cause unneeded frustration for you customers. Make it easy to do business with your company, not difficult. Based on my experience, I would never do business with this facility/corperation again.

Rating:

5.0

Everyone was great, Cliff shined beyond brilliant.

Rating:

5.0

Good place to store an RV, good space in between, easy access.

Rating:

1.0

Stephanie was horrible. Her customer service was fake and passive aggressive. She gave me attitude when I asked a question based off of false information she gave me because she didn't take the time look at my account before answering the question. I had asked if there were any specials. She said you get a free lock with your rental. I had already purchased a lock online and asked her if I get a refund for that one. She said, "how did you buy a lock online if you did the rental process online?" In her sparky way and before i could answer, she changed the subject and continued what she was doing. I made her answer me again about the refund and she said i had to call a number that she never gave to me. I tried to clarify, so i have to call a number for a refund just to being the lock back in store. Still am not sure on that one since she kept changing the subject. Then at some point told me that I don't get the free lock because I reserved instead of rented. When I asked questions, she answered them yes or no. For example, I asked if both my fiance and I could access the facility since he was also added to the account. She said no and went as far as to explain, you only get one access card. Once I went to check my unit that had a lock already on it because it was not available, I asked her again because I saw there was an option for an access code. She still told me the same answer until I pressed it and then she told me that I could pay a 1 time fee of $5 to get rid of the card and have an access code. I told her to her face, that's something you tell customers when we ask that specific question in the first place. That was not the only example of how she handled us. The I saw she was a store manager and had been there for 10 years. Not sure how she made it that far. I came to this place because it's close to home but I will be searching for a place further away just because of this girl. I've never dealt with someone so lazy at their job and I go to taco bell probably 5 times a week (exaggeration) and deal with teenagers. I was so dumb founded by the way she spoke to me and would shut me down in her passive aggressive way, I just stared at her until it registered and then would make her come back to my initial concern. Also, once we were assigned a new unit, there was a brand new lock, in fact in the unit.

Rating:

3.0

We live in area of storage unit and stored our RV for 8.5 years, with a generous increase each year. Decided to move, go to same place for a unit, says to do online, that process could be a bit more clear, apparently I “reserved “ the unit rather that “booked “ it and when I went to get the lock, she said the unit was gone. Had to reapply for different unit and got a smaller one that I wanted. Ended up booking 2 more units, having to call your 1-800 # each time to verify the reservation went through, because the online process wasn’t clear and because I was unable to reach the person in the office at my location to verify. Lastly, I’m renting 4 units/spots totaling about $700. Per month to store my stuff, that’s a lot of money each month and there is no option for a multi unit discount. Customer satisfaction over gouging profits would be a better business motto. I will seek out other storage facilities in the future.

Rating:

1.0

Staff was not only unprofessional she was completely rude.

Rating:

1.0

Stephanie is absolutely terrible! I font know how something like thus could happen but my ex used my information to put a unit in my name without my permission. When I was told it was Stephanie just threatening to destroy my credit..she is less than pleasant I should take you to court just to change your ridiculous online sign up policy.. my ID and a selfie....not impossible. Seems anyone could get screwed here.. regardless I fixed my end but Stephanie was so bad ill never give e you my business again

Rating:

5.0

Great place

Rating:

5.0

The Romeo MI team has always been friendly and helpful. The covered parking spot was convenient and kept clean. We sold our RV.

Rating:

5.0

Manager Stephane House was the best. Knowledgeable, professional, accommodating and helpful. From initial sign up to closeout this rental facility was top notch.

Rating:

2.0

Rude manager

Rating:

2.0

Roof leaked the hole time I had the unit.

Rating:

5.0

Clean unit, well lit, convenient to access, pleasant and helpful staff

Rating:

2.0

sad to see that after a year of renting a space I needed to move back into the spot I paid for through December 2022 for my remaining 4 days and was denied. I closed out my account on December 26 only to find out I needed my last four days after all. I was told no, I closed my account so I couldn't use my last four days and no refund either for my days left. disappointed. All I wanted to do was use my last four days, U Haul was unwilling to help me.

Rating:

5.0

Clean, well-maintained facility, convenient access hours, helpful staff.

Rating:

2.0

Worst experience was using Uhauls phone system. The internet makes you think you calling the 30 mile Rd facility but you’re really calling a call center that has no involvement in storage contract. They ask a bunch of questions then say they will have the facility call me. I don’t think I ever got a call back. Worst system I have ever seen!

Rating:

5.0

No problems here.

Rating:

5.0

We encountered a great experience with using this facility for storage. Stephanie and Leann were always a great help in assisting us with any questions. Thanks again for providing us with great customer service!!

Rating:

4.0

Love the staff at Uhaul Romeo! They're so helpful and professional, we always rent from here if we can

Rating:

3.0

Great facility. I just didn't like the pricing. Too many rate increases and in a short amount of time.

Rating:

4.0

Reason for the four stars is that U-Haul increased the storage rent. I feel that those who we’re currently renting should not of been effective by the increase.

Rating:

5.0

The process was very simple and easy. The storage unit was very clean and had everything together for us. I recommend this u-haul.

Rating:

5.0

Great management at this location.

Rating:

3.0

The problem I had is someone stole my trailer plate off my boat while it was stored there.

Rating:

3.0

Only had large lots available I wanted to get on waiting list for next year for my pop up camper told 1st come no list oh well cant pay extra $25 month for space I don’t need but it’s nice place

Rating:

5.0

Friendly and lots info clean lot large space

Rating:

5.0

Friendly staff and very helpful!

Rating:

3.0

The online process and application was a bit cumbersome but I made it through after multiple attempts.

Rating:

5.0

Would recommend this facility to anyone who needs one !!

Rating:

5.0

It was a good experience

Rating:

5.0

Hard to reach by phone

Rating:

5.0

This UHaul location was perfect for me. Location and service was excellent.

Rating:

5.0

I had a great experience reserving a storage unit at this facility. LeAnn was very pleasant and efficiently completed the paper work for the rental of a storage unit. Upon returning in the afternoon Stephanie was just as pleasant in processing additional information. Customer service at its best!

Rating:

5.0

Easy to rent. Friendly service from team member. Happy there was a vacancy in the size I needed. Thank you ☺️

Rating:

1.0

Had problem getting ahold of the GM for several weeks

Rating:

5.0

Stephanie was very knowledgeable and answered all questions and I had a lot of them

Rating:

5.0

Great experience and so helpful!!!!!! I'm very glad I chose U-Haul for my storage unit!!!

Rating:

5.0

I did not receive all the information about the insurance part of the rental. I was told I did not have to take that when in fact I did.

Rating:

5.0

I forgot the young lady's name that works there but she is an outstanding employee don't you ever lose her!!!!

Rating:

5.0

Stephanie at the U-Haul Storage of Romeo went beyond the call to help us out. I appreciated her understanding and for her accommodating our needs. Thank you

Rating:

5.0

Great location, easy to store, hassle free

Rating:

5.0

Used many times over the years...Never a complaint. Place was great every time I used their services and facility.

Rating:

1.0

I never saw it , didn't need it. never entered your gates.and couldn't get any refund, no I will never recommend. all answers are no because I had to respond to continue

Rating:

5.0

Great staff clean facility would recommend and use them again

Rating:

5.0

This is a top notch site. The women who run it, Stephanie and Leighton, are exceptional. They go above and beyond in ways that are rare to find during these times. We are so grateful.

Rating:

5.0

the ladies in the front office were outstanding helpful. Can't remember there names but thank you for your help with my 10X15 unit. You guys are a life saver.

Rating:

3.0

I was originally told that if I had picked up my Uhaul reservation from the Washington Twp location like I had originally reserved, I could have gotten my 1 month of storage feee, but since o had to pick up from another location, they couldn’t honor it which o layer found out was false.

Rating:

1.0

Everything was fine until the catalytic converter on my truck was stolen. I lost all confidence in the security of the facility and had to move out. I don't even remember the staff saying sorry for what happened. Just going right into explaining that they are not responsible for the what happened. Very disappointed!

Rating:

5.0

All instructions were easy to understand, and moving in was simple! Thank you for having such a great place close to the Village of Romeo that makes storing things so easy!

Rating:

5.0

Great facility for our RV close to home. Sold the RV.😔

Rating:

3.0

Several times we had issues here. A couple of times the key card would not work to open either the gate or the door to enter our facility. Their intercom system did not work so we had to go back up to the office to get help.

Rating:

5.0

Will use in future if storage is needed. Thank you

Rating:

5.0

Stephanie is away very professional, and friendly. she maintains the facility to a high standard. We have two site at this facility, and wouldn't even consider going any place else.

Rating:

5.0

The rental process, and unit access were easy and efficient.

Rating:

5.0

My newer vehicle has been securely stored for 2 years in a enclosed 10x20 unheated unit without any damages. I will use uhaul again in the future Thank you Uhaul....

Rating:

5.0

Very nice and helpful staff!

Rating:

5.0

Thank you U haul for another great experience! Your entire team at the Romeo location were very professional and helpful!

Rating:

2.0

There were several times after a snow plow, up to a week that I’d have to tell the management to make sure they close the gates. Not only that but they keep raising the rates every year. I am paying $15 more per month now, then I was three years ago. Nothing has changed in the facility to warrant the $15 increase per month. I moved out!

Rating:

5.0

Ok

Rating:

5.0

Beautiful experience and very friendly staff .outstanding service God-bless.

Rating:

3.0

I am very disappointed that I had reserved a larger unit to include the Climate Controlled environment, which is more expensive! Website states the storage unit will maintain 65-85 degrees all year, while moving in to Unit A14, we have noticed it is very cold inside and our belongings are not being kept warm. This needs to be be corrected ASAP to ensure our belongings such as TVs and electronics are kept in proper condition. Thanks.

Rating:

5.0

Great place to store my RV. Always very helpful staff at the facility if I ever needed anything. Will come again when I purchase another RV.

Rating:

5.0

The Manager Stephanie and the Assistant Manager LeAnn have been wonderful to work with. Over the past few years we have rented trucks, trailers, equipment and rental space. They have always been very professional and service oriented.

Rating:

4.0

Very clean storage units and friendly staff. Highly recommend climate controlled storage units. Decent boxes but weak on the handles.

Rating:

5.0

always plowed clean after snowfall. i will go back there if I have a need for storage.

Rating:

4.0

Nice clean convenient storage, would be nice to have gutters above doors for access in inclement weather.

Rating:

5.0

The young man was very present getting me signed in. He has a good attitude & very helpful getting you situated. First return visit proved to be as well. He came to my rescue when I had trouble trying to open my locker. This young man is a "Keeper" 😊 Thank you for a pleasant experience, WAY better than American Storage.

Rating:

5.0

Welook forward to continued storage.

Rating:

5.0

Facility and staff are great!

Rating:

4.0

Yes, Stephany was so nice to work with and everything went well.

Rating:

5.0

I would definitely use your business in the future.

Rating:

1.0

Awful staff and can never ever reach anyone in the office. Rude and no customer service at all.

Rating:

5.0

The gate at the facility I used was almost always open when I was there.

Rating:

5.0

would be much better to leave a phone number when a unit is for lease than having to check every day by phone or in person

Rating:

4.0

The only issue I ever had, which was multiple times, was trying to talk to someone directly at the office location instead of a central call center.

Rating:

2.0

I called and reserved a covered space for our camper. When I arrived, Stephanie went through the rules, I signed the contact and then headed back to our space. We then found out it was not covered as we were promised. I went back to the office and she was rude. She said there was nothing she could do and I could not make a complaint. She said she could make a compliant, but all will happen is “they” will review my phone call and discuss is with the person who gave me incorrect information. She could’ve cared less about my problem. I told her I gave a spot at another location for $55 per month because I was told this space was covered, so I was willing to pay the extra $30 per month. She told me I could either cancel the contract or take the spot, that the only options I had. I had no choice at this point to take the spot because we’d already lost our other spot. I am very disappointed. We’ve always used U-Haul in the past and never had a bad experience like this. I will not use Uhaul again, and I plan on looking for another spot somewhere else.

Rating:

5.0

Really enjoyed the pleasant atmosphere of the staff thank you Stephanie

Rating:

5.0

Everything went as expected and more. I really felt comfortable leaving my Travel Trailer at this facility. Thanks.

Rating:

5.0

Excellent services.

Rating:

5.0

Stephanie the manager was an absolute pleasure and made this so simple which is awesome

Rating:

4.0

The eople were very helful. The location was very far for us, so we would only recommend you to eople who live closer than Pontiac.

Rating:

5.0

It was close to home and I was able to keep the things I didn’t have room for until I did.

Rating:

5.0

NA

Rating:

5.0

This storage facility was awesome ! Very clean and secure and the staff was friendly and helpful . I would highly recommend this facility! Mary K

Rating:

4.0

Nice facility and straight to the point!

Rating:

2.0

Water damage in the back of the unit, unseen until we were moving out. 100% loss of multiple boxes, 3 rugs, and family photos. Staff was friendly enough, but they should be given a bit more authority

Rating:

3.0

n/a

Rating:

5.0

Stephanie and her coworkers were always helpful, nice, and knowledgeable every time I stopped in or called. She even loves to listen to Christmas music for 2 months 👌👌👍👍

Rating:

5.0

Will be back in the spring to get on the waiting list. Thank you.

Rating:

5.0

Very Professional Run Businesses; Excellent Place To Keep your Motorhome and CARS Safe .!!!

Rating:

4.0

Very satisfied

Rating:

3.0

I find it off putting that the rent constantly goes up. It’s outdoor storage why do you keep jacking up the price. The front office is very unprofessional whenever you have to deal with them.

Rating:

5.0

Always helpful

Rating:

5.0

Stephanie and staff were very friendly and helpful, this facility is very clean and well maintained with convenient access hours.

Rating:

5.0

Well kept, secure, clean facility. Staff was courteous and helpful. Would use again.

Rating:

5.0

Current staff friendly, clean. No issues

Rating:

5.0

n/a

Rating:

4.0

First time renting a storage unit. All went as expected

Rating:

5.0

Stephanie was an absolute pleasure to deal with. She should be considered a true asset to the Uhaul Company. Will rent a unit in the future from her without hesitation!

Rating:

4.0

This storage unit was very nice and overall a great experience. Would definitely recommend.

Rating:

5.0

Very good facility.

Rating:

5.0

Friendly staff

Rating:

1.0

check out exp leaves a lot to be desired

Rating:

5.0

Worked well for my needs over the years. Convenient location.

Rating:

1.0

I was told that if I came in 3/27 I wouldn’t be charged for another month. In fact my account was noted and the staff still said I was still to be charged. Poor service and delivery. Principle.

Rating:

5.0

The only improvement would be to issue brand new gate cards each time as I had to swipe multiple times before the gate would open. My access card seemed to be issued to me as a used one.

Rating:

2.0

I have been a renter at this location for 13 years. The covered spaces were an upgrade but ever since then, service has steadily declined, while there have been constant, ridiculous price increases.

Rating:

1.0

questions were not answered or explained. there were terms and conditions that were added afterward that were not explained on the phone proof of homeowners insurance a round lock cash vs credit car

Rating:

5.0

Good experience. No complaints.

Rating:

5.0

The young lady running the front desk was just a joy to talk to... She was very informative and helped the both of us make our decision to store our things there....

Rating:

5.0

Excellent -We have used the storage for a couple years while relocating. No problems or surprises. Well one surprise when we were locked in after hours, but still Excellent.

Rating:

4.0

When trying to contact this facility staff phone calls almost always ended up at U-Haul call center. This made communication with the facility staff poor and frustrating.

Rating:

3.0

Prices kept going up was a bit too much.

Rating:

5.0

I was so greatful that the young lady there helped me. She also showed me how the trailer should be hooked up and how to check brake fluid. The Uhaul that rented the trailer to me never showed me

Rating:

5.0

I was extremely satisfied with my experience with uhaul on 31 mile road in Washington twp. Stephanie House went above and beyond getting me transportation at the last minute and was great to work wit

Rating:

5.0

Thank you

Rating:

5.0

Best facility in the area. Will be back next year.

Rating:

5.0

Very helpful! Thanks!

Rating:

5.0

Every thing i needed

Rating:

5.0

Would use again

Rating:

2.0

All of my boxes had mouse droppings in them!

Rating:

5.0

ok

Rating:

5.0

Very easy to work with.

Rating:

5.0

I had no problems in changing the date for our scheduled reservation. The person behind the desk when I went in was very professional, knowledgeable and arranged the change in date quickly.

Rating:

5.0

Friendly and very helpful