Customer Reviews for U-Haul Storage of Roscoe
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

62 reviews

12522 N 2nd St   Roscoe, IL 61073

(815) 389-8435

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(815) 389-8435

12522 N 2nd St
Roscoe, IL 61073

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jorge S.  |  First Impressions 
Rating:
3.0

When U-Haul took over the management of this facility we were forced into buying a new lock from them. No refund upon leaving the facility. I do not feel this was fair nor just as I had previously purchased a lock when I first rented the unit.

THOMAS W.  |  Overall Experience 
Rating:
5.0

Had a storage unit for 4 years at the U-Haul property in Roscoe, IL. I lived on the west coast while renting unit. Storage unit was always safe and secure. Property was easy to get to and centrally located for easy access off of I-39/90 Rockton Rd exit. I recommend this storage property. Special thanks to Kevin at the main office on Prairie Hill Rd.

DANIEL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMADEO L.  |  Overall Experience 
Rating:
5.0

Heather was amazing taking care of us.She made the experience easy!!!

abby h.  |  First Impressions 
Rating:
1.0

Rented unit on 6/19/21. Had my trailer with to unload. The code I was given to open gate did not work. Finally left, it was about 7:30 pm didn't figure I would be able to talk with a person. I was out of town Sunday ( father's day). Returned after work on Monday. Code still not working. In the evening ( same story). Called from work to get a different code. Which I did get. Asked for info about adjusting my contract dates, was told a phone # would be text to me to follow up on. That didn't happen. Argh. Tuesday evening new code worked trailer unloaded. Not a good experience. Hopefully someone of importance will read this and follow up. I will be surprise.

Scott D.  |  Online Move In 
Rating:
2.0

The address provided at the head of the email confirming my rental was not the correct location so I spent 30 minutes walking around the wrong uhaul storage lot before I found out the correct lot was 3 miles away

Alec G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MIKE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOUIS S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBECCA S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Inger R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dayle R.  |  First Impressions 
Rating:
5.0

I had a great experience overall, but my close out experience did make me a bit uncomfortable. I called and said I wanted to close out, I was asked for my unit location and number, and I closed out over the phone without any proof that I was myself. Anyone could have called and canceled my unit.

MICHAEL N.  |  Overall Experience 
Rating:
5.0

Staff is absolutely amazing. Would highly recommend. Units are sparkling clean and everything is so easy.

Annie D.  |  First Impressions 
Rating:
5.0

This was very easy. The billing system was the only issue I had but it worked out ok.

Kelly M.  |  Overall Experience 
Rating:
5.0

Renting a unit was very easy. The staff were very friendly and helpfull.

Mike F.  |  Overall Experience 
Rating:
5.0

Very accommodating, friendly and efficient

Stephanie V.  |  First Impressions 
Rating:
5.0

Great service very helpful especially during these times

PAULINE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan K.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

DAVID H.  |  Overall Experience 
Rating:
5.0

The manager that helped me was great to work with! Thank you.

Mark A.  |  First Impressions 
Rating:
4.0

The driveway and entire lot was not plowed very well at all, I have still yet to see the electronic gates close.

Chad S.  |  First Impressions 
Rating:
5.0

Convenient

Deanna B.  |  Overall Experience 
Rating:
4.0

Everything was very good except for the gate! The gate did not work many times, that was very inconvenient.

ROBERT G.  |  Overall Experience 
Rating:
5.0

Easy move in

Deanna B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michele s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACKIE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana S.  |  First Impressions 
Rating:
5.0

Only issue was the access gate, my code never worked. I called the office, super nice folks, never did get resolved. They had to give me another access code.

DOUGLAS M.  |  Overall Experience 
Rating:
2.0

The lock on the door that you are suppose to put a passcode in does not work so it is not a secure facility so I removed my belongings.

olga m.  |  Overall Experience 
Rating:
1.0

Continued billing issues with the office. I had to prove each month I paid. I left the storage facility after 5 months of mismanagement of my account.

SCOTT F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELLIE K.  |  Overall Experience 
Rating:
3.0

The access code did not work, needed to call multiple times. Need 24/7 support for issues.

Andrew A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patty M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel A.  |  Overall Experience 
Rating:
5.0

Great service!! The welcome note is an excellent idea.

Christo B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kathleen v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kris J.  |  Overall Experience 
Rating:
3.0

I wanted the location on Prairie in Beloit, there were no openings, i called about one in south Beloit or Roscoe, the woman said she had one available. When I got there it wasn't open, even though I called first. But I ended up going to a third location ( on McCurry) to get a storage unit. Overall happy with office manager who made it happen over the phone. Just would have liked to skip the running around.

Gary B.  |  Overall Experience 
Rating:
1.0

The reservation system on the website is fatally flawed. We reserved a unit online, I called prior to move in to confirm the reservation contract, but upon arriving at the office to sign paperwork found there was no real reservation and no open units at any locations in the area. The local staff was great and found us a smaller unit that had been vacated a few hours prior so that we would have something but how can the reservation process be so flawed? We had a 26 foot truck full of our entire house possessions due to relocating prior to having our new house picked, what would we have done if someone didn’t happen to move out a few hours earlier that same day?

Jeremy S.  |  First Impressions 
Rating:
5.0

Jennifer General Manager was awesome to work with.

ELLIE K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jill D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James R.  |  Online Move In 
Rating:
5.0

Got out receipt immediately with a phone call ensuring our intent was to vacate. Excellent practice.

DORIAN W.  |  Overall Experience 
Rating:
5.0

convenient, seamless, good value

Gene M.  |  First Impressions 
Rating:
4.0

Very clean unit. Difficult to remove lock

Larry F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chantel M.  |  First Impressions 
Rating:
3.0

I went to my storage unit on March 18th and the card I had to swipe to activate the gate to open was no longer an option. There was no way to swipe the card. The phone number on the gate to call for help was busy. I called several times. The sign also said to use the kiosk inside for help. there is no kiosk inside. I drove by the office right before 5pm and 2 people were in there and looked mad that I came inside. I explained my situation. the woman told me that the phone number is disconnected and that there was a change. She said I was notified in May 2019, almost a year ago. I went in in May 2019 and was given the card to swipe. I did not receive any other notifications of any new changes. If the office was not open, I would not have been able to get into my storage unit that day, which was important that I did and should have been no reason to not be able to access anytime!!!!!!. She told me there was a code now to use. I asked for my code, which turns out to be my phone number. How easy would that had been if I could have called the phone number posted all over the site while I was there, and I could have gotten in my unit. what good is a storage unit when you cannot access at my convenience not theirs. You need to fix your update system. I wonder how many other people take a truck to get some things out of their storage unit and have the same problem.

JACKIE & KRISTY M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NATALIE M.  |  Overall Experience 
Rating:
1.0

Just to cancel my reservation, I had to talk to 6 people, 5 of them accidentally somehow dropped my call. No one is EVER at the office for me to talk to as I've been advised by customer service. It's ridiculous the steps I had to go to cancel my reservation since I no longer need to storage unit. I was told to download the app. I did that and still couldn't cancel it. Not 1 person was helpful finding immediate resolution.

MELISSA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony T.  |  Overall Experience 
Rating:
5.0

Management at this location is amazing. Clean, easy to reach, accommodating, couldn’t ask for better service.

Abbie S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mary w.  |  Overall Experience 
Rating:
4.0

It is just hard to get a hold of office personal sometimes...

Jerilyn C.  |  Overall Experience 
Rating:
5.0

Very helpful and informative and reasonabley priced. Location is convenient, I'm glad I stopped by. Thanks Jennifer and Kevin..

EDDIE W.  |  First Impressions 
Rating:
3.0

Gave me the information i needed and signed me up with a unit. Did his job. Straight forward and professional.

David A.  |  First Impressions 
No reviews have been submitted for this location.

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