Customer Reviews for U-Haul Storage of Roscoe
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

86 reviews

12522 N 2nd St   Roscoe, IL 61073

(815) 389-8435

Location Hours

Always Open On Your Smartphone

Services at this Location:

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(815) 389-8435

12522 N 2nd St
Roscoe, IL 61073

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Justin F.  |  Overall Experience 
Rating:
3.0

Bruce was very helpful in getting me set up

Doug H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  Online Move In 
Rating:
5.0

Kevin,Andrew ,and Bruce was very polite and helpful, they help me out alot, I would recommend them to anyone, and I will continue to use them, thank you again U-Haul team

Donnie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACKIE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david h.  |  Overall Experience 
Rating:
3.0

Really hard to contact via telephone. So happy I don't need this place anymore.

RANDY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie V.  |  Overall Experience 
Rating:
2.0

I stopped in the office Sept 24 to say we had vacated our unit. I was told the office staff would verify on Sept 27 and send contract cancellation documents. I called twice the week of Sept 27 and was told each time cancellation docs would be sent. On Oct 7 I received an invoice for October. At this point I called the office again and demanded to talk to someone that could fix this problem. The Manager called me back and finally provided a solution. This office has an employee with a motivation problem.

Jack L.  |  Overall Experience 
Rating:
1.0

Paid for unit and 2 days later still can't get in because gate access code doesn't work and cannot reach anyone for help

James B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Donnie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVE D.  |  Overall Experience 
Rating:
5.0

Climate control area should be better explained when rental is done in person. Also whether arming or disarming locker should be explained. I had to call about both things inorder to get into my unit. But easily answ

Terri W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STAR`KEISHA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie V.  |  First Impressions 
Rating:
5.0

Kevin and Jennifer are awesome. I really appreciate the courtesy and due diligence.

MOHAMAD M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meredith H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karl Z.  |  First Impressions 
Rating:
5.0

Kevin was awesome!!! Very knowledgeable. What I appreciate most was he gave me his undivided attention and answered all my questions.

Michelle H.  |  First Impressions 
Rating:
5.0

Bruce was friendly and helpful! Great experience.

elizabeth r.  |  First Impressions 
Rating:
5.0

Great service when I needed it

PAMELA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carrie N.  |  First Impressions 
Rating:
5.0

Heather was amazing taking care of us.She made the experience easy!!!

abby h.  |  First Impressions 
Rating:
1.0

Rented unit on 6/19/21. Had my trailer with to unload. The code I was given to open gate did not work. Finally left, it was about 7:30 pm didn't figure I would be able to talk with a person. I was out of town Sunday ( father's day). Returned after work on Monday. Code still not working. In the evening ( same story). Called from work to get a different code. Which I did get. Asked for info about adjusting my contract dates, was told a phone # would be text to me to follow up on. That didn't happen. Argh. Tuesday evening new code worked trailer unloaded. Not a good experience. Hopefully someone of importance will read this and follow up. I will be surprise.

Scott D.  |  Online Move In 
Rating:
2.0

The address provided at the head of the email confirming my rental was not the correct location so I spent 30 minutes walking around the wrong uhaul storage lot before I found out the correct lot was 3 miles away

Alec G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MIKE R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Inger R.  |  First Impressions 
Rating:
5.0

Staff is absolutely amazing. Would highly recommend. Units are sparkling clean and everything is so easy.

Annie D.  |  First Impressions 
Rating:
5.0

Very accommodating, friendly and efficient

Stephanie V.  |  First Impressions 
Rating:
5.0

Great service very helpful especially during these times

PAULINE H.  |  First Impressions 
Rating:
5.0

The manager that helped me was great to work with! Thank you.

Mark A.  |  First Impressions 
Rating:
4.0

The driveway and entire lot was not plowed very well at all, I have still yet to see the electronic gates close.

Chad S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACKIE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana S.  |  First Impressions 
Rating:
5.0

convenient, seamless, good value

Gene M.  |  First Impressions 
Rating:
4.0

Very clean unit. Difficult to remove lock

Larry F.  |  First Impressions 
Rating:
5.0

Very helpful and informative and reasonabley priced. Location is convenient, I'm glad I stopped by. Thanks Jennifer and Kevin..

EDDIE W.  |  First Impressions 
Rating:
3.0

Gave me the information i needed and signed me up with a unit. Did his job. Straight forward and professional.

David A.  |  First Impressions 
No reviews have been submitted for this location.

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