Customer Reviews for U-Haul Storage of Santa Barbara

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Santa Barbara

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Jon M.
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Gabi did great job. She made the rental fast, easy and was curious.

CHRISTOPHER S.
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Customer did not leave a comment.

ARMANDO S.
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Customer did not leave a comment.

peter m. | First Impressions |
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Gabbie was very helpful and informative with the storage unit info and the van rental. She made a stressful situation much easier to handle. David was most helpful in getting our accsse card issues straightened out and made our van return smooth. They are both great assets to your organization!

DAVID G.
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Great employees

colleen davis H.
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Gabby was professional and made the experience smooth and safe. Thanks Gabby!

Tina L.
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I booked the moving van online and the experience was quite easy and straight forward. We arrived at the scheduled pickup time. We checked in and drove off in about 10 minutes. The van was easy to drive, had access to load items through the side and back doors. Great truck for small moves. The whole experience was a 10. David was very nice and took great care to make sure we understood everything. The drop off only took 5 minutes.

Nathan V.
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I have to rent vans or trucks throughout the year for work. This has become my go-to spot.

Todd G. | First Impressions |
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Customer did not leave a comment.

PATRICK K.
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Customer did not leave a comment.

William V.
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Customer did not leave a comment.

Joshua H.
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Customer did not leave a comment.

Kevin M. | Overall Experience |
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Customer did not leave a comment.

My N. | First Impressions |
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There were someone's belongings all over the hallway and blocked my way to the storage. There was a damp spot in my storage unit.

ANGELA L. | Overall Experience |
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I could not recommend this storage facility more! The professionalism and friendliness of the owner and staff is amazing. They honestly make move in, going in and out of unit if need to etc really easy and the staff are always smiling and helpful. The unit was clean and so easily accessible. I referred someone there and they had the same first impression. That says a lot! Thank you!

Emily M. | Online Move In |
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Customer did not leave a comment.

Michael P. | First Impressions |
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Staff is knowledgeable and efficient

RAYMUND A.
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Customer did not leave a comment.

Allison O.
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Although the truck cab was fairly clean. There was dog hair and the passenger window had dog nose marks which couldn't be seen until I drove it out of the shade.

JAMES B.
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Every time I was there, it took a long time for customer service. On the plus side, they give every customer full attention, on the negative side, they are very slow and inefficient. Seems if they can process 1 customer every 20 minutes they are blazing fast. Also, rental ended with some upcharge which I haven't figured out.

BIANCA L.
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I had a reservation set up for 10/22 at 5:30 at Bear Automotive for a mobile pick up & when I arrived the app stated that it wasn't available for mobile pick up & to return the next morning at 8am . So I had to cancel my reservation & figure out another one that I could rent at the last minute . My reservation #29797999 was not guaranteed towards the end & it was pretty frustrating.

Nathan V.
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Fast, friendly service. I will certainly come here again the next time I need to rent a van.

KRISTINA S.
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It was easy to get a truck same-day, and mobile return was really easy and convenient! David was super helpful and even let us check in earlier than our scheduled reservation to get our truck, which saved us time during our move. Outstanding service. Thank you!!

tamas S. | First Impressions |
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The girl behind the counter was awesome I would highly recommend her to assistance to anybody that’s why I’m giving a high rating U-Haul for the most part being a corporate scenario is a bunch of BS I reserve the trailer three days before my trip drove 500 miles to get it when I got there there was no trailers available had to wait for hours to get one Forcing me to drive until three in the morning to get home to get to work the next day at eight not a good experience

Gilbert G. | First Impressions |
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There were a couple of issues that i brought to the attention of the manager and she addressed them right away.

Miles B.
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Gabby is very helpful and I would recommend this place for great service. Thank you!

Andrea S.
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Customer did not leave a comment.

STEVEN F.
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i enjoyed friendly service and was helped immediately. it was perfect, but i always put in too much gas at the end.

Chase H.
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Customer service was excellent, thank you!

VICTORIA D.
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the new policy of confirming identity for someone "out of town" (i.e., a neighboring zip code), notifiy clients in advance of policy!

Anthony H.
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The truck was ready to go when I showed up for my pre-scheduled appointment. The customer service rep was friendly, professional and well versed in the process.

Karola L.
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Customer did not leave a comment.

GEORGE R.
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Customer did not leave a comment.

Christophe L.
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Driveway down always makes me a little nervous. But we always seem to work things out as far as turning around

BRYAN A.
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such great customer service. Very pleased!!

Robin O.
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Customer did not leave a comment.

KYLE M.
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Customer did not leave a comment.

Jason D.
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Gabriel was great and super helpful. I went to the wrong location but we helped me out and vote a van right away!

Loryn S. | First Impressions |
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Customer did not leave a comment.

PETER I.
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Gaby checked me out with as an excellent professional very friendly. I was not happy with a different employee at check-in, he wanted two contacts telephone numbers, called one, gave me an estimate for 15 miles even though I submitted 300 miles, had listed a higher gas gauge amount, asked me to sign the damage report without an inspection...

THOMAS H.
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Customer did not leave a comment.

clifford t. | Overall Experience |
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The good folks running the facility were always plesant and helpful.

Mackenzie G. | Overall Experience |
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Customer did not leave a comment.

Nicholas M.
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Gabi was fantastic — super helpful and prompt with everything. Great location.

BETHANY L.
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Gabby is a wonderful, friendly, professional, and very helpful staff member!

Courtney S.
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Have clearer steps on where at the location, to return the vehicle, otherwise it was a good experience

Andrew R.
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Customer did not leave a comment.

David B. | Overall Experience |
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Blanca is outstanding and all personal in the office!

Kristina H.
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I was not told that the location would be closed when we returned the van. The check out was therefore online and there were several issues to deal with that required someone to help. There was no one to call and no help. It was very frustrating. If someone Doesn't have Internet help, the return would have been impossible. Not appreciated.

Timothy C.
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Had to wait over half an hour for the employee in the office to come back from lunch when I was trying to return my equipment. How is there only 1 employee working on a Saturday afternoon??

RICHARD A.
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Honestly, the best customer service I've experienced in years. What a kind, thoughtful and go out of your way gentleman. Sorry I forgot his name, but I will never forget the service he provided. Thank you!

MARC B.
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Customer did not leave a comment.

Gustavo M.
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Customer did not leave a comment.

MICHAEL D.
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Gabbie was very courteous and professional.

JAMES P. | Overall Experience |
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Driveways are too narrow and hard for multiple people to access units. Elevator in our area was not well maintained. We signed out; had units checked, and STILL got a bill after our account had been closed.

Michael C.
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Customer did not leave a comment.

Judit S.
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Customer did not leave a comment.

Scott S.
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Customer did not leave a comment.

Skyler M.
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Gabriella was so helpful and made renting and dropping off the uhaul such an easy experience. Thank you!

Francisco B.
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Customer did not leave a comment.

Louis R.
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The people that work here were courteous, professional, and very efficient during both the pick up and drop off. Clearly they were working so hard and were determined to provide the best possible experience. Excellent customer service.

louis O.
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Customer did not leave a comment.

Jan F.
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not require 2 additional phone numbers and then actually call the people SO RUDE in order to access a car

Luke W.
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I received excellent service from the young man who was working the evening of 4/29/2020.

Molly W.
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Weird getting down to where the office is, but overall great!

Kathryn K.
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So easy and convenient and totally affordable!

Marielle C. | First Impressions |
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Everything is great, as it is an older facility it doesn't have an elevator, only a cargo elevator which is less convenient. However the staff was very polite and helpful and I had no major issues with my move-in.

William M.
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Great service!

Peter I.
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Customer did not leave a comment.

Dawna A.
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My recent experience with having to change the reservation 3 times and needing an 8' bed pick up truck was great! Thank you for having one in stock! I also bought a trailer hitch receiver and ball. Happy to have given the location the business and again thank you for having it in stock!

Jonathan Z.
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Customer did not leave a comment.

Julia s. | Overall Experience |
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Customer did not leave a comment.

Kitti S.
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Nothing at all. Unless you can train the other uhauls in Santa Barbara to have the same high quality standards, integrity, and friendly, knowledgable staff. It's obvious vthat this uhaul has. I pretty uch will go without orderinggetting my stuff don

Madonna G.
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The employees we worked with, from info and reservations by phone to the onsite office where we picked up our rental truck, were great! You hire the best!

Avery L.
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Customer did not leave a comment.

Geren P.
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Rental from the team at the Santa Barbara uptown location was really efficient and excellent. I had a long day ahead moving boxes between storage facilities, so it was wonderful that the team was ready for me when I arrived. The online preparation I'd done was a good foundation for a quick rental and I was on my way in just a few minutes. The manager here is outstanding and was very thorough to ensure that my experience was above and beyond. This really was a uniquely positive partnership. I would highly recommend U-Haul rental for any important move related need.

Andres C.
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Customer did not leave a comment.

anais W.
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Gabriella is an excellent manager, always helpful, friendly and very professional.

Margarita M.
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Manager Gabby is very friendly.

Matthew J L.
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Everything was great. Super easy to pick up the van. The staff was very friendly and helpful. Good job!

Mark N. | Overall Experience |
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Prices are ridiculously high here.

Claire P.
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Alexis was very professional, and helpful. Earlier in the day, I had accidentally gone to the wrong Uhaul rental location just one minute down the road and had wait for almost 15 minutes before I was seen. I was happy that Alexis was so attentive and friendly when I finally made it to the correct location.

Juliette V.
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Alexa was awesome!

Sean A.
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Gabby and Alexis were very helpful and made sure the process went smoothly. 5 stars! Give them promotions and candy. But not the type of promotion where they just have more responsibilities. I'm talking VP status and a serious bonus they have to funnel through Panama to hide from the IRS.

Marion H.
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Fix driveway

AMERICAN INDIAN H. | Overall Experience |
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The Staff has always been very friendly and competent

Carmen A. | Overall Experience |
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Thanks for all good service, Happy Holidays 👍😉🎄😇

Nikolaos P.
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Amelia (sp?) was great. She was quick and clear with the rental and drop off process. The ban was ready and clean when we picked it up. Couldn't ask for a better rental experience.

Daniel Carneiro C.
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Customer did not leave a comment.

Sheena B.
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So impressed with the courtesy, competence and quality of customer service of the staff. Thank you so much. SB

Leslie B.
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Alexis was friendly and efficient!

Tonia V. | First Impressions |
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The whole experience has been very good. I shipped from Maine to Santa Barbara. Everyone has been very helpful and accommodating.

Sabine R.
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Alexis was a Star. Very friendly, professional and efficient! Thank you!

Fred S.
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The lady is clearly over worked and stressed because of it. Due to this poor customer service was provided. We had poor interactions at both pickup and drop off, I can't believe I wasted so much money on a U haul and will be leaving negative reviews on every possible site within my legal right.

Lynne M.
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David was very kind and helpful.

Jessica R.
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Very small location. Friendly service, only saw one staff member there when I picked up and dropped off. Both young ladies very helpful and friendly (GM and Alexis). I would recommend this location!

WILLIAM P. | Overall Experience |
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Gabriel was particularly helpful and always kind.

ELLEN H.
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Customer did not leave a comment.

Maricar Chenin P.
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Gabriela and Alexis are both very professional employees. They processed my rental and return very quickly. I appreciate their help very much!

Abel S.
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Vehicles are always clean. Very professional personnel. Always a great experience at this location.

john D.
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Customer did not leave a comment.

jody Z.
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Customer did not leave a comment.

Robert S.
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Customer did not leave a comment.

Andrew M.
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Customer did not leave a comment.

ELLEN H.
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Nothing, all good!

Lauren G.
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David was very helpful

Kitti S.
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Not a thing. This is the best, well maintained uhaul in Santa Barbara County. I've used the one on Modoc and Hollister and their rentals are never clean, and even with 3 people in the office you wait a minimum of 20 minutes. But not at this one. Quick, clean, awesome service

Richard Y.
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Customer did not leave a comment.

Neal M.
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They were excellent.

Rebecca B.
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This experience was fast, simple and inexpensive to the point that I'm looking at the truck in my driveway and wondering whether I should just sell the thing and just rent U-Hauls when I need to move something big instead. And I'm not even kidding about that.

Edward S.
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All went very well from the reservation to the employee who checked us out. She was very professional.

Emily H.
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Customer did not leave a comment.

Donna D.
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Customer did not leave a comment.

Ryan G.
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Customer did not leave a comment.

Suzy Z. | First Impressions |
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Thank for the excellent customer service. Suzy Zrake

Suzanne P. | Overall Experience |
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Super nice front office staff, very accommodating and I really appreciated their assistance!!

Brandy B.
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Customer did not leave a comment.

Nadia E. | First Impressions |
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The manager was very accommodating

Maxim K.
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Extremely slow service at checkout out. My check-in experience was good.

Kenny Wesley D. | Overall Experience |
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All though Uhaul storage units are very expensive, the female employees are very kind, compassionate and helpful. The bottom units are much easier to deal with as the elevator can be a hassle.

Abel S.
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It's always a great experience with this place in particular. The manager Gabriela always provide a top notch service. And rest of the personal as well. The cleanest trucks across the country.

Gilberto H. | Overall Experience |
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No light in storage room would always have to put light through our phones. Also we had rats in our storage, had to throw away almost everything!! And still have the doubt about the stuff we left.

Juana Icela V. | Overall Experience |
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Great Service ! My truck and storage space check out guy was so kind. Thank you.

Felicia S. | First Impressions |
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Hello my codes not work upon me I had to call somebody who had a storage there to get their code to leave with spoiled lady that helped me was really nice having the only problem I had it was a proble

Suzanne P. | First Impressions |
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Anthony was so extremely helpful in a very stressful situation and I am so grateful for his expert assistance and patient kindness! He went above and beyond to help me get settled. He was A+!!

Juana Icela V. | First Impressions |
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Great service !

Jalaledin E. | First Impressions |
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Multiple errors in the original reservations requiring calls to correct info. Was told that all One way rentals include one free month storage- I confirmed this several times but it was not honored.

Juana Icela V.
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Customer did not leave a comment.

Henry R. | First Impressions |
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The staff at this location is super friendly and so helpful. I will be recommending them to anyone looking for a good storage or vehicle rental place. Gabby seems like she has this place in order

Jarett H.
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Both check in and check out went smoothly, once I got to the start of the line (which in both instances took over 20 minutes). There must be a way to have more timely service. That said, both Christopher and David were excellent employees and surely deserving of better financial compensation for their labour.

Paul F.
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Van was great - I really, really enjoyed the backup cam. However forgot to give me dolly but was charged for it. The phone verification step was super annoying - surely there is a better way!

Charles C. | First Impressions |
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Gaby was super helpful and great to work with. Thanks for making it so easy for us. many thanks!!

Randi W.
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Gabby and Chris had great customer service, will always recommend this location.

Diane B. | Overall Experience |
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Great!

lewis g. | Overall Experience |
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Overall my experience was good but I have two issues. First is the 2 story buildings with no elevators. Totally inconvenient and a major hassle. Second is cost. Very expensive for what you get.

Emilio M. | First Impressions |
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Once we figured out the cargo doors things went smooth but it was challenging.

Paige F. | First Impressions |
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UHaul 800 phone promised a 2nd floor storage and assured there was a lift. Upon arrival I was informed that was NOT TRUE. I was offered a bottom floor for $50.00 more. This seems very dishonest

Terrance B. | First Impressions |
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Great place, need to hash out there electronic plastic cards that allow you in the gates.

Manuel R. | First Impressions |
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Gabriela was amazing and the place was very clean.

Nik S. | Overall Experience |
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Thank-you

Alexander M. | First Impressions |
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A locker near mine smells really foul like dead animal.

Angi T. | Overall Experience |
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The staff including the manager Gabriela are always very helpful. Anthony Uhaul manager Ventura,CA has also gone above and beyond while we were referring to correct any issue. Thanks so much

Gavin B. | Overall Experience |
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We LOVED the staff ... they were really friendly and helpful. We did NOT like the location down in the DIP and the NARROW alley like roads to navigate our truck or Van in between your buildings.

rodger s. | Overall Experience |
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The MANAGER was VERY Helpful!

Anita E. | Overall Experience |
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I was very happy with my UHaul storage experience. My items felt safe and dry. All items were kept perfectly in my second story storage unit. I felt the management was most helpful and friendly.

LINDA R. | Overall Experience |
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We felt our things were safe at this place. Would be nice if the entrance road could be wider but due to the building going on next door; I don't see this as an option. .

Ron Y. | Overall Experience |
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Good staff, easy access. Thanks

Lyle T. | Overall Experience |
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Staff is very helpful, always. Very professional, friendly, and efficient. The entry, with no parking, is a bit of a problem. But its not the fault of the managers.

Shannon F. | Overall Experience |
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Every time I went to move my things in or out the staff was very helpful in any way they possibly could be. I think the manager was the one I saw often, and it showed that she was in charge. Very easy

MICHELLE B. | Overall Experience |
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Facility was clean and staff friendly. I had the unit for 31 months and the rent was raised 3 times, felt taken advantage of. No elevator to a second floor unit, very inconvenient.

Susann P. | Overall Experience |
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The staff at this U-haul facility were extremely helpful and accommodating! I would give more than 5 Stars if I could!

Elizabeth S. | Overall Experience |
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Charged me the first month when they said they'd give it to me free and said they weren't going to fix it. The manager did not communicate with her staff properly and accused me of lying. Incompetent.

Richard M. | Reservation |
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Competent friendly staff. Good storage space. The lift in this building is very slow and I had to borrow a cart from another building since I could not find one anywhere in the building.

HARVEY S. | Overall Experience |
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Customer-centric staff

MICHAEL E. | Overall Experience |
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none

Mario-Rene B. | Overall Experience |
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100% good

David B. | Overall Experience |
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Gaby at the officer is outstanding.

Nik S. | Overall Experience |
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Thanks

Alma M. | Overall Experience |
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Office manager very friendly and helpful. would rent there again.

JENNIFER M. | Overall Experience |
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Front line staff was kind & attempted to help, management was consistently uncaring & unhelpful. Consistent termite & rodent droppings issue that was never resolved in the 3 years we rented there.

Tara Renee T. | Overall Experience |
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Thank you

jeanette n. | Overall Experience |
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Gabriela is amazing! Totally knows the business. Very professional. Made it an easy move. Went above and beyond. Such a beautiful smile, so helpful. I'd give her 10 stars! Give this girl a raise!

adriana r. | Overall Experience |
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Didn’t have any issues. Staff always answered questions and helped when needed. I will return if I need a storage space in the future.

No reviews have been submitted for this location.

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