Customer Reviews for U-Haul Storage of Sherwood

5,052 reviews

13921 SW Tualatin-Sherwood Rd   Sherwood, OR 97140
(FREE MONTH OF STORAGE!)

(503) 925-6443

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(503) 925-6443

13921 SW Tualatin-Sherwood Rd
Sherwood, OR 97140
(FREE MONTH OF STORAGE!)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JANE T.  |  Overall Experience 
Rating:
1.0

You texted that if I returned the handtruck before 5-PM I wouldn't be charged an extra day. I texted back that I would drop everything off by 5PM. When I got to the store Sherwood I was told I was charged another day because I didn't respond to a phone message and that the text message was a robot message that non one monitored. U-Haul sucks, I will never use you again and I will advise anyone I know to go elsewhere.

DB W. 
Rating:
5.0

Customer did not leave a comment.

CRAIG ROBERT N.  |  Overall Experience 
Rating:
5.0

Nothing. The manager was very helpful and accommodating!

STEPHEN M. 
Rating:
3.0

Customer did not leave a comment.

MARK EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

GERALD Y. 
Rating:
3.0

Customer did not leave a comment.

CHAD MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

LISA M.  |  First Impressions 
Rating:
2.0

We were originally directed to drop off the truck at 11611 SW Waldo Way, Sherwood, OR 97140. After arriving at the location with a locked gate and calling the number we were instructed to call we got no answer and I left a voicemail, we wait 30 minutes. I tried calling again and got no answer. We then brought the truck to this location, not wanting to simply leave the truck on the side of the road. The employee at this location told us we could not drop it off at this location without incurring a $500 to $3k fee, even after we explained what happened at the other location. The employee said they were unable to help us. We called the pick up location, they said they were unable to help. We finally called the regional traffic control number and they were able to change the location. I do understand the logistics is complicated, but we were essentially told we were out of luck and our options were pay an exorbitant fee to safely drop off the truck or leave it unsecured on a road by a locked gate.

Alex F. 
Rating:
5.0

Nothing.. everything was perfect

KIMBERLY ANN S. 
Rating:
5.0

Pick up and return were both very quick and easy. Truck ran and handled well. No complaints.

THOMAS GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

George F. 
Rating:
5.0

The people that helped me were great. I was a bit disappointed in UHaul finding out that the location was open on Thanksgiving. I would appreciate if the company gave it's employees the day off. I very much appreciate the people who work at this location. I rent trailers from here 2 to 6 times a year

Andrew P. 
Rating:
4.0

Very quick & efficient!

Mark K. 
Rating:
5.0

Customer did not leave a comment.

GRANT DAVID E. 
Rating:
2.0

The U-Haul rep at the counter was gossiping with her coworker for an entire minute as I stood at the counter waiting for them to acknowledge that I was there. Additionally, the equipment had a horrible smell of urine in it and the trailer leaked all over my belongings. I am not satisfied with my experience and will look elsewhere for my moving needs in the future.

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

REBECCA JOYCE G. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EDWARD M. 
Rating:
4.0

Customer did not leave a comment.

Luke B. 
Rating:
1.0

Did not have a truck available sent me to another location. Tried to Jip me on the gas tank situation. Luckily I took a picture and had proof. There is one employee at Sherwood location that ended up speaking up for me and I thanked him because honestly everything about the whole experience was down right awful from uhaul. I hope I can look for a new business to support in my future moving needs.

anthony T. 
Rating:
5.0

Customer did not leave a comment.

JAMSHID M. 
Rating:
5.0

Everything was perfect! Thank you.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Renee K. 
Rating:
5.0

I have utilized this location for a few years between storage and trucks. Always clean and secure. All staff have been very helpful. I will continue to be a customer and feel the value I am receiving is appropriate for the rates I am paying.

Eric H. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND JOHN V. 
Rating:
5.0

Super friendly staff. Thank you!

HEATHER MARIE P. 
Rating:
5.0

Cathy and Jonathon made it super easy to rent and return the truck I needed. They were above and beyond helpful, polite, and courteous. Bravo team uhaul!!!!

ANDREW J. 
Rating:
5.0

very good customer service

PAUL ANTHONY B. 
Rating:
2.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

GARY PHILIP T. 
Rating:
5.0

Thank you!

Mellissa W. 
Rating:
1.0

1) Cancel appointments when parts are not in. Do not let customers show up for appointments when you don't have their parts. 2) Managers shouldn't lie. I called the manager personally before arriving for my second appointment and she said my parts were in. They were not so I had to drive across town to get my parts. 3) Managers shouldn't ignore customer complaints where they are legitimate. This location and manager are the worst.

Susan (schedule) W. 
Rating:
5.0

Customer did not leave a comment.

chrisopher A. 
Rating:
5.0

They saw us coming and came out to meet my husband.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN STEVEN C. 
Rating:
3.0

No one will answer the phones when I needed help turning in van!

ROBERT H. 
Rating:
5.0

Staff person on duty was great! It appeared that he was doing it alone - juggling returns, pickups, retail purchases and phone calls. He acknowledged everyone promptly and was very pleasant to work with.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

CHANIN B. 
Rating:
5.0

Customer did not leave a comment.

William C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA M. 
Rating:
4.0

Improve and simplify online check in. Site is difficult to mange which resulted in a call to U-Haul to ask for help in completing. The phone app for uploading the driver's license would not function correctly after several attempts with the assistance of a U-Haul phone center rep.

michael S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL STEPHEN V. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Friendly workers!

Louis S. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Nice people and willing to work with you.

Steven S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARLENE KAY C. 
Rating:
1.0

I got charged for furniture pads even though i did not have them in the truck ... pretty lazy employee at the front

rushikesh M. 
Rating:
5.0

Very smooth in and out. Couldn't have asked for things to go better. Amanda and her crew were spot on for friendly customer service and efficiency. Thanks Amanda. You guys rocked it! 💜

HOPE ELIZABETH J. 
Rating:
2.0

Manager right on top of his worker and making the process very slow if it wasn't for the free month I don't thing I would have choice uhaul

Albert Q.  |  Online Move In 
Rating:
5.0

The staff was very helpful when I had to change the date of my trailer reservation.

DAVID Z. 
Rating:
5.0

Customer did not leave a comment.

Kaleb L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD PERRIS D. 
Rating:
5.0

Nothing everything was great.

ZACHARY ALAN E. 
Rating:
5.0

Customer did not leave a comment.

JULIE B. 
Rating:
5.0

Uhaul in general has really upped their game. For years they were known for their crappy equipment and lackluster service. Not anymore. This is a first-class operation with a staff to match. I used to call Uhaul last, now I call them first. One thing that would help is to designate which trucks have ramps. I moved a refrigerator and freezer not knowing I didn't have a ramp (until I got to where they were located). We got it done but not without some damage to the appliances. Had I known I didn't have a ramp, I would have rented the next size up. Overall, an excellent experience. Particularly impressed by the friendliness of the staff.

RICHARD PAUL G. 
Rating:
5.0

Quick, friendly, professional service both for pickup and drop-off

Berkley E. 
Rating:
5.0

Customer did not leave a comment.

JILL LOUISE P. 
Rating:
5.0

No reflection on the site but I find it outrageous that a small 5' × 8' trailer cost nearly as much as a 15' truck to move across the country!

JEFFREYC B. 
Rating:
5.0

Customer did not leave a comment.

LORI B. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
4.0

I paid for a dolly and it wasn't included. But the staff was very helpful with replacing a fuse for the lights which definitely made up for it.

Courtney C. 
Rating:
4.0

Fuel economy is Horrible!!!! 6 mpg. Be prepared for a big fuel bill

RANDALL RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

5x8 cargo trailer had no metal tiedown loops. Those would have helped.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH ANN O. 
Rating:
5.0

They cleaned the floor mats with too much at Armerall and made it slippery

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

The manager is absolutely amazing! She helped me and extended my reservation so quick!

Ciera B. 
Rating:
3.0

Customer did not leave a comment.

Danielle H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ANDREW RAYMOND R. 
Rating:
5.0

Customer did not leave a comment.

GARY E. 
Rating:
5.0

Write up the red head with an awful attitude

TRAVIS R. 
Rating:
4.0

Customer did not leave a comment.

Jeannette A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LARRY P. 
Rating:
1.0

When I picked up the rental truck, Amanda Wyland, who is the store General Manager, was the person who did the check out. Amanda was rude and condescending. The point of confusion for me was the requirement to upload a photo of my drivers license to U-Haul before I picked up the rental truck by using an internet link sent to my cell phone. I don't have a phone that links to the internet, so am not able to perform that task. I called U-Haul customer service the day before and explained this and was reassured this was not a requirement and I could provide my license at the counter during pick up. Amanda Wyland disagreed. She told me U-Haul customer service 'didn't know what they were talking about', she queried about why my phone didn't send photos over the internet, then she said she would 'do me a favor this time' and proceeded to photo my license and upload it. I have been a U-Haul customer for many years and this is the first time ever experiencing such lousy customer service and such a rude person. It is unbelievable to me that Amanda Wyland is a GM (or maybe she thinks U-Haul has too customers. I'm being facetious). I highly recommend you replace her or re-train her (I'm being serious). On a positive note, both of the employees who helped me when I returned the truck at about 5pm the same day were excellent (I wish now I had gotten their names). They both helped U-Haul retain a customer. Thank you for asking me to provide feedback.

Mike K. 
Rating:
5.0

Every aspect was excellent with kind, knowledgeable people

Rea K. 
Rating:
5.0

Customer did not leave a comment.

TERRY GRANT W. 
Rating:
4.0

Customer did not leave a comment.

Alexis E. 
Rating:
5.0

Customer did not leave a comment.

Scott Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFTY M. 
Rating:
5.0

Customer did not leave a comment.

Rodney W. 
Rating:
5.0

Customer did not leave a comment.

Clint S. 
Rating:
5.0

Customer did not leave a comment.

Clint S. 
Rating:
5.0

Knowledgeable/available staff. The convenience of the phone app is great.

KYLE G. 
Rating:
5.0

Customer did not leave a comment.

DONNA KAY H. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Nothing to improve. Absolutely great service and extremely professional

BRIAN KEITH M. 
Rating:
5.0

Full Gas tank and a truck that has had its maintenance done.

WENDY F. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR MICHAEL V. 
Rating:
3.0

The app checkin didn't work. Not a good experience in that regard. Had to wait in a super long line to get the truck. Truck should be retired as it was quite old and clunky. It still did the job though.

JEREMY H. 
Rating:
3.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

WAYNE EDWARD L. 
Rating:
5.0

Customer did not leave a comment.

GILBERT T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
3.0

When I picked up the truck, I was told that the facility closed at 7 PM. When I returned the truck at 5:30, they were already closed, so I did an online checkin.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Wendi D. 
Rating:
5.0

Easy process and no issues!

Daniel L.  |  Overall Experience 
Rating:
3.0

When I showed up to pickup the equipment they had given my truck to another customer and did not have any equipment for me so they sent me to another location but did not confirm it it was going to be ready so then I had to call customer service and they told me to go to yet another location so it wasn't until the next day that I was able to get the truck which delayed everything by a full day - it was NOT a good experience.

JENNY A. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
2.0

We reserved a truck in Sherwood, but were told the morning of the move that the truck wasn't there. We ended up having to drive to Gresham (1hr each way). I was promised a $50 refund and 50 free miles. I have yet to see either one of those……..? Lisa Bingham

TRACY LEE R. 
Rating:
5.0

Stored my stuff here for a long time and had the best experience. They never raised the monthly rates which is what made me stay there. Sad to go but I’m moving. Definitely would recommend to other people.

Jurean L.  |  Overall Experience 
Rating:
3.0

I found weed and a joint roller under the passenger seat when I got the truck. I had just driven a different uhaul across country and question when this one was maintained last as the gas mileage was horrible and the truck definitely had exhaust issues.

CURTIS R. 
Rating:
5.0

Customer did not leave a comment.

Chad D. 
Rating:
5.0

Customer did not leave a comment.

CHAD CZONKA D. 
Rating:
3.0

If you have a dispute with the final bill, there is no attempt to accommodate the disagreement. It is you are screwed, get over it!

carl J. 
Rating:
5.0

This location and the people there are terrific. I rent from them regularly, and will go out of my way to use their location, even when others are closer to where I need to go. HOWEVER, I tried to use the corporate ONLINE PICK-UP on Sunday because I needed the truck before office hours. The ONLINE PICK-UP system is HORRIBLE!! I placed my order a few days prior to Sunday - this part went fine: I entered my information, my credit card, and my photos of my drivers license. So far so good. On Saturday, I received a text asking me to enter my drivers license. I thought this was odd since I'd already done that when I placed my order, but OK, did it again. On Sunday when I arrived and fired up the app, I was asked AGAIN for photos of my drivers license! AGAIN! I entered the photos, and then it asked for my credit card AGAIN! When I finally accessed the key and got into the truck, I had to enter the mileage and fuel level - fine, makes sense. Then they asked for photo verification. Minor comlaint: if you're going to ask for a photo for verification, why do I need to enter the information by hand as well? Pick one method so I can move forward. Speaking of moving forward, I tried no fewer than a dozen times to upload the picture of the mileage and fuel, clearing the old photo and retaking it - over and over again. The system simply refused to upload the photo, and therefore would not allow me to the next step in the process, so I could not complete my check in! Furious does not begin to describe what I was feeling. I was on a timeline, and this system had already held me up by 40 minutes. Fortunately, at this point one of the office staff arrive 20 minutes early for his shift. I asked him to review what I was doing and he confirmed that I was doing everything per the instructions. He was nice enough to ope the office early, check me in, and get me on my way. I cannot express strongly enough that if you are going to offer an online check-in service for off-hours pick-up it should, I don't know - WORK!?!?! What a MISSERABLE experience.

SCOT S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY JOHN V. 
Rating:
5.0

Customer did not leave a comment.

Micki M. 
Rating:
5.0

Customer did not leave a comment.

SALLY JEAN C. 
Rating:
5.0

Customer did not leave a comment.

DAVID B.  |  First Impressions 
Rating:
5.0

Well kept facility. Love the furnishings recycle center! Manager is genuinely friendly.

tina r.  |  First Impressions 
Rating:
5.0

I would just note it was not clear to me that I needed to reenter the building access code when I left the facility. I did request a clarification from on-site personnel and will reenter my code when I leave after my visit.

Lavonda D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brandon S.  |  First Impressions 
Rating:
5.0

Wish I could rate my experience 10 stars! Mark was awesome!!

Todd N.  |  First Impressions 
Rating:
5.0

First of all, I would like to say thank you so much Mark for making the last 9 months as painless as possible both emotional and financial. Mark is the manager and he was very understanding and went above and beyond for me. The staff was positive and always helpful. I would definitely recommend SHERWOOD U-HAUL for all your moving and storage needs. Thanks C. L. N.

CHRISTIE LOUISE N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dane M.  |  Overall Experience 
Rating:
4.0

Great people

james d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neal M.  |  Overall Experience 
Rating:
5.0

We needed a short term storage unit and were happy with our experience at the Sherwood facility. The staff was helpful and made a stressful time easier. We would definitely recommend this location.

Trasie H.  |  Overall Experience 
Rating:
5.0

Mark was immediately understanding, accommodating and friendly! He listened politely, adjusted accordingly and made my frustration dispense! While I am new to the whole condo storage concept, the facility was very clean, accessible, and manageable! KUDOS MARK

Gretchen H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lori r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Virginia A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARTHA_COFFEE CREEK M.  |  First Impressions 
Rating:
5.0

Workers at the Uhaul at Sherwood are awesome.

Dane M.  |  First Impressions 
Rating:
5.0

Great prices compared to the rest of the area and awesome staff to work with.

Jeff R.  |  First Impressions 
Rating:
4.0

Amanda was excellent. The online process was not helpful. I am glad you have good staff at this location.

Stephen G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Lynette M.  |  Online Move In 
Rating:
5.0

Beautiful

Michael L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Uatataiza K.  |  First Impressions 
Rating:
5.0

Helpful and personable employees. Easy to reserve, purchase and move in online. Extremely clean and secure as well as a good location. Pricing is the best compared to most commercial sites. I’ve always had great experiences with this company! Thank you!

Shayne S.  |  Online Move In 
Rating:
5.0

Everything was online. I asked the clerk in the store a lot of questions but they were not able to let me look at the actual storage space or get me signed up. I did all that online and it was very simple. The place is well lit and very clean.

Kenneth B.  |  Online Move In 
Rating:
5.0

thank you

Clifford S.  |  Online Move In 
Rating:
5.0

Jennifer is great. Shout out to her and others there to make our storage experience a good one!

Deborah M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lauren B.  |  First Impressions 
Rating:
5.0

Do you have a senior citizen discount on storage units? Do you have a discount for long-term customers?

DOUGLAS H.  |  First Impressions 
Rating:
5.0

Attendant (John) went out of his way to patiently show me the facility and options.

vincent r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debrah A.  |  First Impressions 
Rating:
5.0

great customer service

Gary S.  |  First Impressions 
Rating:
5.0

Friendly, helpful, knowledgeable staff. Work with me on my needs.

Ross C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Liam H.  |  First Impressions 
Rating:
5.0

I was a little confused about having to arm and disarm the security on my unit. I did not realize I had to enter a code until I tried to access my unit a few days after check-in and an alarm went off. That was the only small issue I've had, and it was clarified when I asked about it at the front. The facility is extremely clean and the staff have been very helpful anytime I've had questions or needed to buy something from the store.

Eric G.  |  Online Move In 
Rating:
5.0

The only issue was the ladies rest room, it was out of paper towels the whole day.

Deborah D.  |  Online Move In 
Rating:
5.0

The gentleman that helped me was so helpful and informative . Made the task easy.

Wilda N.  |  First Impressions 
Rating:
5.0

John was very professional and efficient.

Glenn E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WAYNE L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

doug r.  |  First Impressions 
Rating:
5.0

Smooth move-in process! Great prices!

cindy a.  |  First Impressions 
Rating:
5.0

Surprisingly a great experience based on others past.

Bruce J.  |  First Impressions 
Rating:
5.0

Amber was extremely knowledgeable and helpful. We received excellent service with everything we wanted.

Robert M.  |  First Impressions 
Rating:
4.0

Helpful staff.

Lisa W.  |  First Impressions 
Rating:
5.0

Very clean facility.

Michelle B.  |  First Impressions 
Rating:
5.0

Very good customer service and worked with me on my move in date and truck rental. 5 stars

TONYA C.  |  First Impressions 
Rating:
5.0

when i didnt end up liking unit chosen they let my bf help me (authorized entry) cause i was at work. All staff very friendly helpful and just great people!! Keep them around they do great job

Jennifer M.  |  First Impressions 
Rating:
5.0

nice place

MICHAEL C.  |  First Impressions 
Rating:
4.0

The woman (Rachel) was extremely helpful and informative with the entire process. I would recommend using your U-Haul facilities for any storage needs.

Neal M.  |  First Impressions 
Rating:
5.0

The GM was the one to set up my storage unit account. Very friendly and personable. So far all the staff I have had contact with have been helpful and understanding.

JESSIE M.  |  First Impressions 
Rating:
5.0

Freaking awesome...... period

MARK H.  |  First Impressions 
No reviews have been submitted for this location.

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