Customer Reviews for U-Haul Storage of Sherwood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Sherwood

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

CLARA ANNE M. on

Rating:

Very accommodating , helpful and kind.

PATRICK D. on

Rating:

Great place! Will use again if I ever need this kind of service again.

Susan S. on

Rating:

Truck was not located where their records showed it to be.

Patrick L. on

Rating:

Customer did not leave a comment.

Mark W. on

Rating:

Excellent customer service and a very helpful staff

David G. on

Rating:

Very friendly helpful and courteous staff. Good job

Mark E. on

Rating:

I didn't get the gentleman's name so I can't give him a direct compliment, but his attention was prompt and service was quick. Two aspects that I consider a great value for the customer and business. Thank you

JOHN M. on

Rating:

storage manager, Mark is so jolly! Just hilarious! The loading docks, elevator and hours of access are perfect for my budget and schedule. Got my first month free and didn't even ask for it!

Michael K. on

Rating:

The Agent did not come out to check the car and check mileage but when I returned the equipment, he charged me for an extra mile

John F. on

Rating:

Customer did not leave a comment.

David G. on

Rating:

The staff was very courteous and helpful and very professional. I have always had a good experience there.

Emily J. on

Rating:

Customer service was great and friendly! Helped me out when I did 24/7 pickup, as there was a snag in the process. A great staff at this place!

Richard M. on

Rating:

two problems, $79.95 storage was charged after they were already delivered to Texas, tow bar was installed in Sherwood and was told in Texas, could not be used to haul u-box in Texas, had to rent a pick-up ' wold like refund for both. everything else was fine

Marylou M. on

Rating:

Need more signs directing customers to area where people share items they no longer need. Otherwise the facility seems perfect, especially your employees.

Jeff K. on

Rating:

Customer did not leave a comment.

Todd S. on

Rating:

Thank you. Excellent service big smiles

Shannon C. on

Rating:

Customer did not leave a comment.

Josh H. on

Rating:

The trailer was clean, ready to go and worked perfect. And I got awesome service from the manager John on pickup, and drop off

Brian R. on

Rating:

Customer did not leave a comment.

Andrew G. on

Rating:

Customer did not leave a comment.

Krystyna W. on

Rating:

Everything was great except the Keurig Coffee machine which wasnt working. I would like to suggest you provide a discount coupon for a lical massage spa after returning the truck. I was pretty sore from moving!

Michael S. on

Rating:

All was good for me

MARTIN S. on

Rating:

Customer did not leave a comment.

Paul D. on

Rating:

Customer did not leave a comment.

Tracey O. on

Rating:

I was able to meet and conduct business with the manager John at the Sherwood location. He was very professional, attentive and helpful during multiple days of our move in renting equipment and supplies. Could be happier with the service provide with all the employees at that location. Kudos to you all. Thanks, Tracey O

Ryan S. on

Rating:

Customer did not leave a comment.

Wendy C. on

Rating:

Customer did not leave a comment.

Mark H. on

Rating:

Customer did not leave a comment.

Emily J. on

Rating:

Using the 24/7 option was so nice. Our truck was ready with our rented equipment inside it. Lock box system made it easy to get the keys. Returning it was just as easy. Definitely would use again!

Jeffrey K. on

Rating:

Customer did not leave a comment.

Clark B. on

Rating:

Keep doin' what you're doin'!

William B. on

Rating:

We always come to this facility because of it's professional and helpful staff. We have never been disappointed with any facet of the process.

Randall K. on

Rating:

Knowledgeable, friendly and helpful staff

Robert H. on

Rating:

Customer did not leave a comment.

John M. on

Rating:

Customer did not leave a comment.

Stephanie G. on

Rating:

Customer service rep was unfocused and seemed annoyed while helping me. I get it we all have bad days, I was having a really terrible one myself, I hope got a break and that he’s doing better today.

bonnie J. on

Rating:

Customer did not leave a comment.

Amber Y. on

Rating:

Customer did not leave a comment.

Christine T. on

Rating:

Customer did not leave a comment.

Cheryl F. on

Rating:

Thank you for helping me with renting exactly the right truck!

Jim B. on

Rating:

Chyna was an excellent customer service person. She followed all protocol and operating procedures, as far as I could tell. She spent a considerable amount of time troubleshooting my car's electrical system, however without success. She was very courteous and acknowledged my arrival immediately, which is something I appreciate. Jim

sara P. on

Rating:

Customer did not leave a comment.

WILLIAM H. on

Rating:

Customer did not leave a comment.

janine S. on

Rating:

Customer did not leave a comment.

Erick W. on

Rating:

Charge the customer what you say and not over charge I called your location and she was not willing to fix the problem I will be filing a fraud claim with my bank

Michael G. on

Rating:

Great people!

James P. on

Rating:

give better information on returns when one facility is full. Then drive 3hrs out of your way to return your rental

WILLIAM H. on

Rating:

Customer did not leave a comment.

Jordan Y. on

Rating:

Fix and maintain vehicles employees should fully answer listen to customers check vehicles

Kevin W. on

Rating:

Customer did not leave a comment.

Christopher G. on

Rating:

Customer did not leave a comment.

Ryan W. on

Rating:

Customer did not leave a comment.

Daniel A. on

Rating:

Customer did not leave a comment.

Ed M. on

Rating:

Customer did not leave a comment.

Julie G. on

Rating:

Customer did not leave a comment.

Aaron B. on

Rating:

I am a bit upset that when I got home and noticed my bill, it included a charge for fuel of $8.08 stating that I did not fill the tank back to the level of when I rented it. I filled The fuel past the level of when I picked it up. It’s only $8.08 but I am very disappointed, I don’t believe I will rent there again

Herman F. on

Rating:

Excellent service and a nice ride.

Thea M. on

Rating:

If UHaul didn’t have the market share I wouldn’t be a customer.

Robert G. on

Rating:

Customer did not leave a comment.

Rebecca P. on

Rating:

Customer did not leave a comment.

Sharon N. on

Rating:

Customer did not leave a comment.

Jade B. on

Rating:

Customer did not leave a comment.

Christopher S. on

Rating:

The back of the truck was clean enough. The inside of the truck someone had spilled a drink all over and it was sticky. It would be nice if they previous renters would not forget to clean the front of the truck where the person sits to drive.

Jennifer B. on

Rating:

Customer did not leave a comment.

Grant E. on

Rating:

Get more people like Rachel to work there. She was an absolute delight to talk with on the phone when I made the reservation and I was fortunate enough to have her help me both when I picked up and dropped off the equipment. I would recommend this place because of her alone.

Bastian V. on

Rating:

Very friendly and helpful staff. The truck was clean and in good condition. The return process as very smooth. The photo damage review is a bit intimidating because it’s not possible to capture all of the scratches that were already on the truck. Also, my gas level was 5/8 of a tank, not 3/4 of a tank. Both issues made the rental process more stressful.

Donald M. on

Rating:

Customer did not leave a comment.

jesse g. on

Rating:

great

Michelle R. on

Rating:

I would seriously consider making customers drop off in a city 150 miles away just to save a little money on their reservation. We moved from out of state and were too exhausted to drive 300 miles around trip and the gas costs for the truck and my vehicle didn't make it worth it. So we dropped off locally (where we moved to) and were charged a $300 "wrong destination" fee. We are completely broke now. Not blaming the people who helped us. Blaming the fat cats of Uhaul who obviously dont care about the customer.

Michael S. on

Rating:

Excellent service. Don't use your company very often but will definitely use again if needed.

Sergey B. on

Rating:

I was disappointed with the additional gas charge on return. I drove 48.7 miles (mostly freeway) and just before return I pumped 4.5 gallons at Sherwood 76 gas station. Yet, I was charged additional 2.2 gallons. Which implies that either truck makes ~7.3 miles a gallon or the meter is not properly calibrated. This definitely affected negatively my overall positive experience with this u-haul location.

Alisa S. on

Rating:

Nice ladies. Very thoughtful and fun! Thank you.

Dewey M. on

Rating:

Military/ first responder discount would be nice

Hillery C. on

Rating:

Customer did not leave a comment.

Roberto O. on

Rating:

Customer did not leave a comment.

Joshua L. on

Rating:

Thank you, uhaul team for being so wonderful and working with us in our stressful time!

Jolee S. on

Rating:

Do away with traffic on the TS road!!! :)

Debra P. on

Rating:

Customer did not leave a comment.

Tracy G. on

Rating:

Customer did not leave a comment.

Eric H. on

Rating:

Customer did not leave a comment.

Bruce J. on

Rating:

Surprisingly a great experience based on others past.

Scott M. on

Rating:

Customer did not leave a comment.

Eric H. on

Rating:

Everyone was helpful.

Julie S. on

Rating:

Customer did not leave a comment.

PAYNE H. on

Rating:

I rented a unit for 5+ years and every month like clockwork the assistant manager would call me harassing me for rent when I paid it online every month. Never would I recommend this facility.

Jackie K. on

Rating:

Customer did not leave a comment.

Greg H. on

Rating:

The employees were wonderful and very helpful here. The trailer overhead door however needed repair as we discovered after we got home. A replacement trailer was ready and worked perfectly thankfully. Keep up the good customer service and ensure that the equipment functions before rental. Thanks again!

Raymond K. on

Rating:

Perhaps post a summary of busiest times. I had to waitquite a while (20 min) to pick up the van due to only two people working and apparent computer issues. I would gladly come at a different time had i known that time was going too be busy.

Jordan D. on

Rating:

Customer did not leave a comment.

David M. on

Rating:

Customer did not leave a comment.

Shelley B. on

Rating:

The chemical cleaning smell in the van was overwhelming. Had to open a window.

Corey Z. on

Rating:

Amber and the other customer service rep (her name escapes me) were is the greatest! Every time I have been in this store the service has been great! I often assist first time buyers in their move, because it can get expensive and I figure this is a great way for me to help! Thank you :-) Corey Zielsdorf Newdoor Realty, LLC

Michael L. on

Rating:

As far as trailers go high quality

Richard H. on

Rating:

It would be nice if there were step blocks available to assist handicapped people climb in to the passenger side of the trucks.

Daren R. on

Rating:

Customer did not leave a comment.

Robert B. on

Rating:

No improvements needed. Flawless experience regarding personnel and rental equipment.

ricky W. on

Rating:

N/A

James C. on

Rating:

Customer did not leave a comment.

Jeffery B. on

Rating:

Customer did not leave a comment.

Robert J. on

Rating:

Customer did not leave a comment.

Daniel M. on

Rating:

Customer did not leave a comment.

Erric H. on

Rating:

I reserved two weeks in advanced for Portland. I was sent 30 miles each way to estacada and they had no 26 ft when I got there. Renter in estacada was rude, slammed phone down on uhaul agent and told me he wasn't renting me anything whe I requested a 20 ft that he did have on the lot. I was sent another 20 miles to sherwood where I was able to get excellent service. In encurred unfair expense in travel and loading because of this fiasco and really resent the treatment I received in Estacada.

Melinda G. on

Rating:

Customer did not leave a comment.

Steven W. on

Rating:

Gonna miss Amber... Best of luck on your new adventure..

Thomas W. on

Rating:

Customer did not leave a comment.

Shane P. on

Rating:

They wrongly charged me $1000

Victoria L. on

Rating:

I’ve used U-haul storage and moving at multiple locations and this Tualatin-Sherwood location was the best overall. The manager and her staff were friendly and made me feel like a valued customer.

Amber Y. on

Rating:

What a great storage experience! Thank you Sherwood U-Haul!

Debra M. on

Rating:

The signs say a 10x10 for 114.95 heated.. They wouldnt honor that. Also i needed a unit close to elevators due to disabilities and they gave one clear over on the other side of the grounds upstairs.

Robert M. on

Rating:

Amber was extremely knowledgeable and helpful. We received excellent service with everything we wanted.

Fran B. on

Rating:

Quick and efficient. Loved the online reservation!

david p. on

Rating:

The storage facility was very neat and clean with convenient restrooms inside. The staff were very courteous and helpful in ensuring that everything was satisfactory.

JEFFREY G. on

Rating:

Bother Antonio and Amber are amazing managers! They bust their butts to keep that place running!

Joyce A. on

Rating:

We had a unit for three years and never had any issues with U-haul. Finally got a big enough shed for our downsized home that everything now fits here on our lot. Good rates, clean. Thank you.

Linda M. on

Rating:

Best storage place ever!!

Angelo M. on

Rating:

Amber, is and excellent manager, very customer friendly and professional at all times!!!

Lisa W. on

Rating:

Helpful staff.

Lee H. on

Rating:

The staff was spot on and very helpful. Very clean and well kept facility.

edward l. on

Rating:

Excellent experience for us!! Convenient, accessible and secure. Staff helpful when needed. Also reasonable prices for longer term renters.

Michelle B. on

Rating:

Very clean facility.

TONYA C. on

Rating:

Very good customer service and worked with me on my move in date and truck rental. 5 stars

Alicia S. on

Rating:

Units being divided made difficulty storing.

Ann I. on

Rating:

Thank you for an enjoyable experience.

CHERIE G. on

Rating:

Manager Amber is the BEST!!!

Jennifer M. on

Rating:

when i didnt end up liking unit chosen they let my bf help me (authorized entry) cause i was at work. All staff very friendly helpful and just great people!! Keep them around they do great job

Monica D. on

Rating:

Great facility. Clean, secure, indoor, climate control… and I love that there is a place to put donation items that others can take from.

MICHAEL C. on

Rating:

nice place

Neal M. on

Rating:

The woman (Rachel) was extremely helpful and informative with the entire process. I would recommend using your U-Haul facilities for any storage needs.

Nicholas G. on

Rating:

Amber dropped everything to assist me and get me taken care of. Sheer professionalism and excellent service. She put me at ease due to my rowdy toddler acting up, and didn’t make me feel unwelcome.

Tim T. on

Rating:

Superb "product" at a terrific price! Mark Hansen is the best!

DANA B. on

Rating:

Thank you

Charles B. on

Rating:

little bit of confusion when checking in but overall good service, very clean facility

JESSIE M. on

Rating:

The GM was the one to set up my storage unit account. Very friendly and personable. So far all the staff I have had contact with have been helpful and understanding.

molly n. on

Rating:

Great facility and friendly staffs.

david p. on

Rating:

The staff was very friendly and helpful. The storage facilities are very clean and well thought out. My overall experience was very positive and helped to make the burden of moving more palatable.

Jim M. on

Rating:

nice place

Ashley T. on

Rating:

ALL of my belongings are sitting in the hallway at Uhaul, Unit was not left unlocked for me. Manager couldn't come in to unlock. I had already paid the mover to help me unload. BAD situation.

jeanna d. on

Rating:

The first several questions don't apply to me as I didn't go into the facility. Everything else was good. I do want to thank you for fitting me in for delivery on very short notice. It saved me cash

Fred S. on

Rating:

It was a fairly busy Sunday afternoon but the staff seemed to multi task well. Was able to secure a storage unit, unload and then return the truck. We drove from south of LA so we were tired and done.

MARK H. on

Rating:

Freaking awesome...... period

RICHARD B. on

Rating:

Good place, good people rented there for years

Savannah Gomm & N. on

Rating:

It was helpful to have this place to keep stuff while we moved. We had the 24 hr access which we used most every time we needed to go in. Very convinient.

CARLOS J. on

Rating:

Thank You... Your staff was always nice and very professional. Facility was always clean and organized...

Aida R. on

Rating:

Had to take issue to corporate before issue was resolved with an adequate solution

DANIELLE I. on

Rating:

Like the indoor storage. Great facility

rogelio c. on

Rating:

Would definitely recommend.

carey g. on

Rating:

Excellent

James W. on

Rating:

A great professional operation. Really appreciate this business resource in my community.

jennifer k. on

Rating:

Very helpful getting me the things I needed

JERRY R. on

Rating:

Everything was great with the exception on the autopay sometimes not taking out on the day requested. There is more but I will try to type better

Amber G. on

Rating:

Awesome!

Kathy G. on

Rating:

??

Bill H. on

Rating:

The storage facility and its staff are excellent. If I call and they are unable to answer (meaning that I get re-routed to the sub-par answering service), they always call back to follow up!

Kelly M. on

Rating:

Very friendly and helpful staff and a nice facility

Marvin O. on

Rating:

Very responsive and helpful

Mike & Deb W. on

Rating:

Great storage facility and staff was very helpful.

MANNETTE F. on

Rating:

Never any problems and the facility was always clean.

PATTY B. on

Rating:

I was very pleased with the staff, both at the front desk, as well as the fact that I was called and advised that I had not locked my unit securely. I appreciated that, very much.

susan m. on

Rating:

I did not see facility. They were responsible for storage/delivery of my U-boxes-they did an excellent job! Boxes in great shape! Delivery and pick up of boxes was done at time said. Great job!

Elizabeth Suzanne J. on

Rating:

Great help. Good deal compared to other companies.

Youngbok K. on

Rating:

n/a

ROXANNE S. on

Rating:

thanks to all the staff .. this was a quick convenient solution for me.

ANGELA M. on

Rating:

Quick efficient and friendly staff

Elma C. on

Rating:

Really appreciate the warm clean bldg where my storage unit was. Also that it was well lit.

angela M. on

Rating:

Loved the facilty and the carts!!!! Employees are efficient and super friendly

Roger E. on

Rating:

I have used u-haul for years. This is one of the best in the business. Security excellent, cleanliness excellent. Personnel always willing to go the extra mile to insure your satisfaction.

DEWEY A. on

Rating:

Thank you.

Deborah K. on

Rating:

Sherwood is a convenient location!

ROXANNE S. on

Rating:

The staff very helpful and I feel my unit is secure.

Kim G. on

Rating:

Highly recommend

Gayla G. on

Rating:

Very good place

dean l. on

Rating:

Thanks

MATT H. on

Rating:

Great experience for over two years at this location. Antonio and the rest of the crew, were always helpful and fast. Nicely done.

aliyah j. on

Rating:

I was happy with my time at Uhaul, I was just very surprised at the amount of money I had to pay for such a small space. I ended up paying more than all of my items were worth over the last few months