Customer Reviews for U-Haul Storage of Sherwood

5,284 reviews

13921 SW Tualatin-Sherwood Rd   Sherwood, OR 97140
(FREE MONTH OF STORAGE!)

(503) 925-6443

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(503) 925-6443

13921 SW Tualatin-Sherwood Rd
Sherwood, OR 97140
(FREE MONTH OF STORAGE!)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WILLIAM DOUGLAS C. 
Rating:
2.0

Train your people. One clerk would watch the clerk checking me out and would allow them to make mistakes. My credit card was entered three times due to mistakes made. I had entered everything online and I was there over a hour trying to check and I was the only person in the store. I asked if there was a closer Uhaul to drop of van at without loosing discounts and that was open when I dropped it off. No. Location for drop off changed to closer however it was closed and a drop box situation. I still do not know if I retained my discount. Probably not.

MARK R. 
Rating:
5.0

The general manager and the other gal at the front desk were excellent.. Thanks

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

She was very courteous and professional, a very dedicated hard worker and an asset to uhaul.

Nester M. 
Rating:
5.0

Very professional. I rented a 6x12 trailer for 1 day. After I rented it they told me to pull up and they hooked up the trailer for me. And when I dropped it off the next day they unhooked it for me. Very professional. Thank you

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Maxwell M. 
Rating:
1.0

They overcharged me. They told me it was gonna be around 135 (45x3) (30.00+the 14$ insurance 3 times for 3 days) And they went and took 339.72 out of my account. Plus another 100$ Probably because I didn't fill the gas all the way up, even though my bank clearly shows I put 65$ into it. Maybe the gas machine ran out but I'm in Oregon so I can't pump my own gas and didn't know that. That part is fine. Gas fee. Not their fault the gas man messed up. I'll pay that 100$. But no. It's not 399 dollars and I will be contacting people until I can get this fixed because I'm currently homeless and can NOT afford that and that was not what I signed up for. Id like someone to call and explain to me what happened because this is not connecting and there's no way to call the location because their phone number just goes to corporate and they close before I get off work. So if they could call me and refund me the money I need to find housing, that would be amazing. I can't be doing this right now.

Zephyr B. 
Rating:
5.0

Nothing to change. Elahna Winkle did an amazing Kobe checking me in and gave me great customer service.

Nikkonia Q. 
Rating:
5.0

Elahna gave excellent service.

Josh B. 
Rating:
5.0

Both workers were extremely helpful! They stayed past closing to help me hook everything up and show me how to use the car tow. I so appreciated it! When I returned the trailer the same young man helped me unhitch everything as well.

Michelle Z. 
Rating:
4.0

Hire more front of house people

James G. 
Rating:
4.0

Customer did not leave a comment.

terri K. 
Rating:
5.0

The lady helping me was terrific

James B. 
Rating:
3.0

Customer did not leave a comment.

Vernon H. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
4.0

Customer did not leave a comment.

Corey L. 
Rating:
5.0

The guys were very helpful.

DENNIS L. 
Rating:
5.0

Customer did not leave a comment.

MARK CURTIS B. 
Rating:
5.0

Customer did not leave a comment.

Dylan M. 
Rating:
5.0

Pickup was great, quick and efficient but drop-off was taking too long to get someone to help. I just dropped the car hauling trailer and left.

David C. 
Rating:
1.0

Management was horrible at this place. Bert was not helpful and very disrespectful. I was over charged for gas after they gave us the wrong size truck. We needed roadside service to help us because we misplaced the key, instead they took the whole truck to a different location. We still had stuff in it. We didn't get these items back. He wanted to charge us for having the tow truck take the uhaul to the wrong ovation. They didn't even tell us they were taking the truck. We woke up and it was gone! Horrible service. Horrible experience. Horrible Bert. I can't believe he is a manager. He is unqualified and unprofessional. Never ever using this service place again. We know many moving companies and will be telling them ti not use this location as well. Please have someone call me back about my refund.

Ashton R. 
Rating:
5.0

Easy return, I was in and out within 10 minutes.

Sean L. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

mark L. 
Rating:
4.0

Customer did not leave a comment.

Julie H. 
Rating:
2.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Jermaine D. 
Rating:
5.0

When I returned the truck, the sign said pull up and wait in the truck for someone to do a after rental inspection. I sat there for several minutes before someone finally came out but he didn't acknowledge that we were there and just sat down and ignored us. I had to get out and ask him. The sign should not say stay in your vehicle if the renter needs to get out for service. I was just trying to respect the sign's directions. Otherwise it was a fantastic experience and the counter guy, Burt, was really personable.

Sheri C. 
Rating:
5.0

Customer did not leave a comment.

Jill W. 
Rating:
5.0

Great staff - great attitudes

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Debbie K. 
Rating:
5.0

N/A

Jose L. 
Rating:
4.0

Customer did not leave a comment.

Sarah V. 
Rating:
5.0

Nothing

Loyd H. 
Rating:
3.0

The drivers side mirror kept slipping and moving. It di not stay where I set it to stay,

Sarah S. 
Rating:
5.0

Great crew!

David R. 
Rating:
2.0

They did not follow up with the promise receipt when I returned the vehicle. I sent an email asking for one later that day with no response. I'm calling to the location I was told I would have a 30 minute wait and to go to the website. Not a good experience

Kathleen S. 
Rating:
4.0

Customer did not leave a comment.

Glenn J. 
Rating:
4.0

The on line app did not work. We ended up not being able use it and had to go into the building and have assistance from the staff. Who were very nice but made the beginning of our project stressful

Nikkie F. 
Rating:
5.0

There was spilled coffee in the cab and wasn't very clean but still got the job done.

Debbie T. 
Rating:
5.0

Customer did not leave a comment.

Cory W. 
Rating:
5.0

Customer did not leave a comment.

Konstantine K. 
Rating:
5.0

Customer did not leave a comment.

Johnathon L. 
Rating:
5.0

Customer did not leave a comment.

marvin T. 
Rating:
1.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

The associate that help me was knowledgeable and very helpful

Frank R. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

abdulaziz A. 
Rating:
5.0

Sergio was amazing. Your app sucks, I was not able to update the app when I found out that the fuel was not up to the mark which it was supposed to. It kept giving me errors0. I had to wait inside the lobby for the attendant to get free so he can help me. it was my 1st experience and obviously I did not want to charge for something which I did not consume

afaq M. 
Rating:
5.0

Customer did not leave a comment.

Micheal D. 
Rating:
5.0

I have rented from this location three times and have been very pleased each time. Thanks

Phyllis A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
2.0

Honestly I had reserved 10 foot van and after getting into the store I was there for an additional 35 minutes. I assumed reserving the vehicle would skip the wait time, but I guess they have slow internet or something.... The 10 foot van itself had issues. The spring assisted door wouldn't come down to close all the way and the cables on the pulley system were very tangled, I couldn't close the back more than 1/2 way down. Very frustrating. When it was time for drop off, I had to call another number because the spot I wanted to drop off at(which was convenient and close to my house) was not part of the original 4 listings from the pickup location during the reservation process. The customer service was great. The person who helped me had a great attitude! They seemed very familiar with knowing that the computer system is garbage, and after quite a delay, decided to finish the reservation through her personal phone. My suggestion is get fast internet and maintain your rental vehicles more diligently. Moving already sucks, try to make it easier for people.

Christian Z. 
Rating:
1.0

Customer did not leave a comment.

Madianna H. 
Rating:
3.0

Have a technological system that is better. I could not map the reservation that I made to the app. When at the counter the system took way too long to load my reservation.

Brian Z. 
Rating:
3.0

We did after hour drop off so no interaction with anyone

Laura Z. 
Rating:
5.0

Nope. Pretty easy to understand. Ehlana was great!

Jaimi D. 
Rating:
4.0

I found the manager Amanda Wyland particularly helpful when arranging my most recent trailer pick-up. I'll use this same location again.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Erika G. 
Rating:
5.0

they help me a lot

Fang B. 
Rating:
4.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Very quick check in and return. So easy.

Brady T. 
Rating:
5.0

Customer did not leave a comment.

Dianna M. 
Rating:
5.0

Provide the user with an opportunity to RATE the RESERVATION SYSTEM, including the "MOVING HELP" subset, as well as the recommended help staff. Reservations are incredible convoluted, and run seriously counter to information provided by individual U-Haul dealer/outlets. I began my search for a rental vehicle by asking at the office of the Storage facility where I had rented a storage unit. I wanted a 26' truck and a 12' trailer. They had numerous trucks available, but none of 26 foot. They recommended I call a specific U-Haul outlet about two miles away. When I called the "local" number, instead of being answered at that Dealer, the call was taken at some corporate central office. They offered me a truck 35 miles South in Arlington, and a trailer 50 miles West in Oak Harbor. Only when I protested the outrageous extra driving this would require, did the "dispatcher' look a bit harder and find the vehicles I wanted within a 12 mile radius. Subsequently, every attempt to access, and update the "reservation" either proved impossible, because the web site offers ZERO capability to enter the Reservation number U-Haul has emailed a user, or if the reservation did appear, there was ZERO capability to update any of the desired details . . . like inquire about picking up a vehicle 12 to 15 hours earlier. . . . THEN, there were the "Moving Help" issues. If I'm picking up a truck in Burlington, WA at 8:30 in the morning, I DO NOT want the "HELP" to leave Kenmore, WA at 10:00, and show up in Burlington at 11:00. But info on scheduling and ETA's is not included before U-Haul nicks the user's credit card for the "HELP". And the "help" were described as "local businesses". . . . Kenmore is NOT local to Burlington.

Lynn F. 
Rating:
4.0

no comment

ROWSHAN J. 
Rating:
5.0

You have a problem with your website. It showed no 4 x 7 utility trailers available at several Portland-area U-haul locations, but they were, in fact, available when I stopped in. It's very annoying. I trust your website for truck availability but not trailers.

Joseph M. 
Rating:
5.0

Bertrum was super helpful. Everyone at this location is knowledgeable and great to work with.

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

louise l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
4.0

Just wish I was prorated when I cleaned out my unit

LINDA B.  |  Overall Experience 
Rating:
5.0

immediate service

James S. 
Rating:
5.0

Customer did not leave a comment.

Damon W. 
Rating:
4.0

Agents handled multiple customers with few staff on hand very well, were friendly and helpful. Thanks!

Kyle P. 
Rating:
5.0

Great service, always fast to pick up and drop off. Great selection of trucks, vans, etc as well as packing supplies.

Bradley B. 
Rating:
5.0

Nothing to improve, I believe how they run their company is very overall on point. Staffs are friendly and helpful. Every time I go and rent a van or truck, everything is perfect from the beginning to the end. Elahna winkle is such a funny person but she is very helpful throughout me checking out for a van. She helped me get the things I needed and help put them in the truck/van. The customer service is on point.

Tafny R. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

DON S. 
Rating:
5.0

Very friendly, efficient and helpful staff. The store is clean and well laid out. Amanda runs a great facility!

Wajahat H. 
Rating:
5.0

Amanda was terrific. Got through my truck reservation quickly, easily parked my car and picked up my truck. The return process was quick and easy. Kudos to this location.

Perry E. 
Rating:
5.0

Donuts

Tim M. 
Rating:
5.0

Customer did not leave a comment.

Lori S. 
Rating:
3.0

Staff was rude.

Larry R. 
Rating:
5.0

The customer service was excellent at this location - fast, helpful service. Will come back for future needs.

Elyse P. 
Rating:
5.0

Customer did not leave a comment.

Robert & Tina B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan B.  |  Overall Experience 
Rating:
5.0

None, I had a great and smooth experience , the guy that helped me was really friendly and helpful

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Keith E. 
Rating:
3.0

Clean the cab better. Don't make me take so long trying to download photos of damage. Just let me point them out to you so that I can get going on my move. Don't tell me the tank is full when it takes 3.8 gallons to fill it after I only drove it less than 25 miles.

Jeffrey D. 
Rating:
2.0

Update or maintain trucks and have proper staffing. The truck was terrible to drive, as the alignment was all messed up.

Jason C A. 
Rating:
5.0

The checkin process with photo upload could be more streamlined and easier to use. There needs to be an alternate method .

WAJAHAT H. 
Rating:
5.0

I thought the employees were very professional and helped make my last minute rental hassle free.

Jacob B. 
Rating:
5.0

This location is great, but what appears to be a national U-Haul reservation center that handles the initial call is usually a source of confusion.

Clayton L. 
Rating:
4.0

Filled up gas tank above where I received vehicle but was still charged for two more gallons of gas. Seemed very unseemly and although it was only $10, it's the principal of being over charged

Aric B. 
Rating:
5.0

Customer did not leave a comment.

Marie F.  |  Overall Experience 
Rating:
5.0

Fast and easy. Great desk staff. I'll be back...

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

Dayna M. 
Rating:
5.0

Customer did not leave a comment.

Chrystina F. 
Rating:
5.0

Customer did not leave a comment.

MARVIN E F. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Jerald D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tracey O.  |  Online Move In 
Rating:
5.0

Great staff. Very helpful and courteous.

TIMOTHY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael P.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

RONDA C.  |  Overall Experience 
Rating:
3.0

I moved to a smaller unit to save money, but the price increases made me leave. The back area by the loading dock needs some major work as it looks like a war zone with all the ruts and puddles everywhere.

Martin B.  |  Overall Experience 
Rating:
5.0

Thank you!

Marie W.  |  Overall Experience 
Rating:
5.0

The manager Amanda was very helpful and courteous. Made my day better! She was very accommodating. It’s was a stressful day of moving and she was very helpful. Thank you for being so kind

Linda K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christina M.  |  First Impressions 
Rating:
1.0

I reserved a storage unit and a truck. Online it stated that it was 1 month free rent, with a free lock. Apparently my unit didn’t qualify for a free month bc it was on the ground floor, even though online it stated it qualified and when I called prior to arriving was reassured that it qualified for a free month of rent. When I came in to complete my reservation he stated that there were no ground floor units available, even though that is what I reserved online. The form to be completed for storage I had to fill out 3 separate times because they wouldn’t accept the secondary contact person as someone in the same house, my secondary phone # couldn’t be my work number because it had an extension. I then came to get into my unit, and there was a green zip tie on my door, which due to having a disability (MS) I could not get it off without having a pair of scissors. I asked one of the workers if he had something to remove it and he was incredibly rude, and said “maybe try using your hands, it pulls right off” mind you we were in the other side of the building from where my unit was when I located him, he then made me walk all the way down there to watch him pull it off. Great for you, but I physically cannot pull it off and make certain movements with my hands due to my MS. This is an obstacle I face daily and can be incredibly frustrating when your hands don’t work the same way as someone else, but this just rubbed that in my face of a day where I was already having a challenging time. He grabbed the lock in the package handed it to me and yet again I’m faced with the predicament of having to open a package and the inability to do so because of my disability, I don’t have the strength to be able to do many things with my hands. So he took the lock opened it and then handed it back very abrasively. I said thank you I appreciate your help, I didn’t get a response, so I said thank you a little louder in case he didn’t hear me, and he just kept his back turned and kept walking shaking his head. When I first got to the storage, I had an issue with the keypad not recognizing my code and he said “it’s works just fine, if you use the right code box.” This man was the rudest individual, and could have simply handled this situation by just taking the tag off for me (saying oh sure I can grab it for you, no problem) instead of making me walk and make two extra trips empty handed with my 4 year old son I had with me, and that would have been that. He was extremely rude, inconsiderate, Condescending, and Far from efficient in his attempts to help and made it very well known he was annoyed and didn’t want to assist. I will not be recommending this location to anyone. Overall this was not a pleasant, or easy experience whatsoever. Worst customer service!

SARAH ANN F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOLA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRAIG ROBERT N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William C.  |  Online Move In 
Rating:
5.0

Nice people and willing to work with you.

Steven S.  |  Overall Experience 
Rating:
2.0

Manager right on top of his worker and making the process very slow if it wasn't for the free month I don't thing I would have choice uhaul

Albert Q.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kaleb L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Danielle H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeannette A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Scott Z.  |  Overall Experience 
Rating:
5.0

Easy process and no issues!

Daniel L.  |  Overall Experience 
Rating:
5.0

Stored my stuff here for a long time and had the best experience. They never raised the monthly rates which is what made me stay there. Sad to go but I’m moving. Definitely would recommend to other people.

Jurean L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID B.  |  First Impressions 
Rating:
5.0

Well kept facility. Love the furnishings recycle center! Manager is genuinely friendly.

tina r.  |  First Impressions 
Rating:
5.0

I would just note it was not clear to me that I needed to reenter the building access code when I left the facility. I did request a clarification from on-site personnel and will reenter my code when I leave after my visit.

Lavonda D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brandon S.  |  First Impressions 
Rating:
5.0

Wish I could rate my experience 10 stars! Mark was awesome!!

Todd N.  |  First Impressions 
Rating:
5.0

First of all, I would like to say thank you so much Mark for making the last 9 months as painless as possible both emotional and financial. Mark is the manager and he was very understanding and went above and beyond for me. The staff was positive and always helpful. I would definitely recommend SHERWOOD U-HAUL for all your moving and storage needs. Thanks C. L. N.

CHRISTIE LOUISE N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dane M.  |  Overall Experience 
Rating:
4.0

Great people

james d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neal M.  |  Overall Experience 
Rating:
5.0

We needed a short term storage unit and were happy with our experience at the Sherwood facility. The staff was helpful and made a stressful time easier. We would definitely recommend this location.

Trasie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert N.  |  Overall Experience 
Rating:
5.0

Mark was immediately understanding, accommodating and friendly! He listened politely, adjusted accordingly and made my frustration dispense! While I am new to the whole condo storage concept, the facility was very clean, accessible, and manageable! KUDOS MARK

Gretchen H.  |  First Impressions 
Rating:
5.0

Met our every exception we had, would use again.

GREGORY S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lori r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Virginia A.  |  Online Move In 
Rating:
5.0

The staff there was very helpful when we were stressed and moving. They really made a difference. We ordered to small of a unit and they were super helpful when I needed a larger room. I cant say enough about there service and products. Made moving easy and having a storage. They act and treat you like a customer and that has been amazing.

Desjawn W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTHA_COFFEE CREEK M.  |  First Impressions 
Rating:
5.0

My move out date was 8/1 actually and not 8/6. But the team was short staffed that night and busy. The nice blonde lady in her late 30's(didn't catch her name) got the lobby room caught up at closing while the team was busting their tails on the trucks to close and she definitely knew what she was doing. She gave 5 star service

Matthew G.  |  Overall Experience 
Rating:
5.0

Workers at the Uhaul at Sherwood are awesome.

Dane M.  |  First Impressions 
Rating:
4.0

I was locked out of my storage unit one time without notice when I was one day late on my payment. That was the only disappointment

Gerald B.  |  Overall Experience 
Rating:
5.0

The staff and management were a pleasure to work with. Each one always went out of her/his way to help or answer my questions

ROBERT G.  |  Overall Experience 
Rating:
5.0

Great experience very clean storage units. My only complaint it is very hard to get ahold of a live person and/or a person who can make decisions.

Tanya G.  |  Overall Experience 
Rating:
5.0

Clean, well maintained facility. Will definitely use again for any future storage needs.

Shannon O.  |  Overall Experience 
Rating:
5.0

Great prices compared to the rest of the area and awesome staff to work with.

Jeff R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patty M.  |  Overall Experience 
Rating:
4.0

Amanda was excellent. The online process was not helpful. I am glad you have good staff at this location.

Stephen G.  |  Online Move In 
Rating:
4.0

Your call center was terrible the recording said 5 minutes 45 minutes still no answer my wife called 10 minutes she was connected

lyle B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LINDSAY LEE B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lynette M.  |  Online Move In 
Rating:
5.0

Beautiful

Michael L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Uatataiza K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Araceli R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dongjun R.  |  Online Move In 
Rating:
5.0

The facility was always clean and secure. The management was very helpful especially with forgetfulness in entry code use.

Michele W.  |  Overall Experience 
Rating:
5.0

Helpful and personable employees. Easy to reserve, purchase and move in online. Extremely clean and secure as well as a good location. Pricing is the best compared to most commercial sites. I’ve always had great experiences with this company! Thank you!

Shayne S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chardonnay V.  |  Overall Experience 
Rating:
5.0

Everything was online. I asked the clerk in the store a lot of questions but they were not able to let me look at the actual storage space or get me signed up. I did all that online and it was very simple. The place is well lit and very clean.

Kenneth B.  |  Online Move In 
Rating:
5.0

thank you

Clifford S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

kelly b.  |  Overall Experience 
Rating:
5.0

Thanks for great help.

Eric W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NORMA H.  |  Overall Experience 
Rating:
5.0

moved in with my girl friend did not need unit any longer

DAVID M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy M.  |  Overall Experience 
Rating:
5.0

Jennifer is great. Shout out to her and others there to make our storage experience a good one!

Deborah M.  |  First Impressions 
Rating:
5.0

Both General Manager John McDonald and Storage Manager Mark Hansen went above and beyond to meet my needs - arranging for units or a combination of units that provided the storage space I needed and allowing flexibility on move-out dates - all in a good and friendly spirit. I rented 6 storage units and probably as many trucks over the past two years from U-Haul Sherwood and the experience has been overwhelmingly positive. Thank you!

David E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lauren B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelley J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ETHAN W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Katherine s.  |  Overall Experience 
Rating:
5.0

Do you have a senior citizen discount on storage units? Do you have a discount for long-term customers?

DOUGLAS H.  |  First Impressions 
Rating:
5.0

Clean, secure storage units with easy access and plenty of carts to help transfer items from your vehicle to the unit. Also very friendly staff and reasonable prices on moving supplies. Great job!

Mark O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shelley J.  |  First Impressions 
Rating:
5.0

I am very impressed with how the whole place is set-up and looks. It even smels nice!

Jason D.  |  Online Move In 
Rating:
5.0

I couldn’t have had a better storage unit experience! The manager was amazing, too: understanding, knowledgeable and helpful. Every interaction went smoothly!

joelle m.  |  Overall Experience 
Rating:
5.0

Everything was great!

Corey B.  |  Overall Experience 
Rating:
5.0

Attendant (John) went out of his way to patiently show me the facility and options.

vincent r.  |  First Impressions 
Rating:
5.0

My belongings were stored for several years and I always felt they were safe and secure!

Robin A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debrah A.  |  First Impressions 
Rating:
5.0

great customer service

Gary S.  |  First Impressions 
Rating:
2.0

Mark the manager and or supervisor gave my password / code to a person who paid for a unit but was not currently on any contract within the facility. Allowing that person access to the facility, this person then broke into my storage unit and took my safe containing jewlery,, my tools and anything else valuing approximately $5000 o4 more. I later was able to negotiate most of it back since I know this person and this person felt that I owed them personally. When I made the complaint and asked Mark about this he played dumb to the situation and lied to me about it. It wasn't until this same person and I were at this storage facility at the same time, were they able to point Mark out as the person who gave them the password/code. Mark then went on to over exaggerate small situations that I had possibly been wrong in, yet other uhaul customers were doing the same thing. He began speaking to me rudely, threatening to kick me out and ultimately only allowing me access during business hrs, locking my storage units with uhaul locks. This posed a problem for me because I work nights at times and daylight hours were hard for me to work around those restrictions. When my account was restricted I continued to be charged a $10 24hr access fee for months. When I was charged incorrectly for various reasons throughout my stay, he would not correct the error and locked my account to where only him and John, his manager, had access to making any changes or adjustments on my accountI. He took my photo on a cell phone without my permission, assuming I was doing something wrong. And I was NOT! I was infact working very hard to clean up a mess during the moving process where shampoo got all over a box and its entire contents.I feel like it is a complete violation of uhauls policy, if not against the law for a manager or supervisor to give out the code to someone who is not authorized on any account, nor are they an account holder bound by a contract with U-Haul. I have made a formal complaint with U-Haul corporate.

Amanda C.  |  Overall Experience 
Rating:
5.0

Both John and Mark provided excellent customer service!!!

Angelo M.  |  Overall Experience 
Rating:
5.0

They went above and beyond helpful... Treated me more like family than a costomer. Awesome staff. Wonderful people. I will always use this facility even if it's not close by. Thank you all!!

Debra M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon O.  |  First Impressions 
Rating:
5.0

Friendly, helpful, knowledgeable staff. Work with me on my needs.

Ross C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rene M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sondra D.  |  Overall Experience 
Rating:
5.0

Once again a fantastic storage experience. Seriously, I will go far out of my way to store my items here anytime the need arises. Always have a truck available, great staff, facilities are clean and well maintained.

Josh C.  |  Overall Experience 
Rating:
5.0

Great place very helpful and understanding I wouldn’t find no other place like this. Thank you Manager McDonald for you service very much appreciated!

miguel r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liam H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy G.  |  Overall Experience 
Rating:
5.0

Very well run and clean place.

kevin l.  |  Overall Experience 
Rating:
5.0

It would be a huge help if you answered your phone rather than sending it to the U-Haul main number. It causes delays, misinformation and wasted time waiting on a representative - who usually can not address the issues in questions.

paul l.  |  Overall Experience 
Rating:
4.0

The staff at this location made everything easier. During times of great upheaval, the people here were very understanding and patient. Amma, the service rep that helped, was fantastic and so was the manager team of John and Mark. Will use this location again ASAP 😎

Anthony A.  |  Overall Experience 
Rating:
5.0

I was a little confused about having to arm and disarm the security on my unit. I did not realize I had to enter a code until I tried to access my unit a few days after check-in and an alarm went off. That was the only small issue I've had, and it was clarified when I asked about it at the front. The facility is extremely clean and the staff have been very helpful anytime I've had questions or needed to buy something from the store.

Eric G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Virginia A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deirdre R.  |  Overall Experience 
Rating:
5.0

John McDonald and his team are amazing. I’ve been a frequent renter of large and small trucks. I would like to thank everyone that works in that office. John has an amazing team. I believe other locations could learn a thing or two from how “these guys & gals “ run things. Just saying So thank you. Chris Allen

Christopher A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Penni H.  |  First Impressions 
Rating:
5.0

The employees here are very helpful. Storage is clean and easy to move in. Wish they had rv and boat storage.

Anthony A.  |  First Impressions 
Rating:
5.0

The manager is always very helpful. It’s a great facility, but it would be nothing without him.

Daniel H.  |  Overall Experience 
Rating:
5.0

The only issue was the ladies rest room, it was out of paper towels the whole day.

Deborah D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Greg C.  |  First Impressions 
Rating:
5.0

John was extremely helpful and always available for questions and planning a move. We look forward to any trips to Sherwood and I will certainly be stopping by to tell him hello. I trusted his information and it never failed me. If I ever need you again. I will be asking him for information first. Thank John for mr please.

Lucas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel B.  |  Overall Experience 
Rating:
5.0

Good experience. I'd use it again.

MONTE O.  |  Overall Experience 
Rating:
5.0

The gentleman that helped me was so helpful and informative . Made the task easy.

Wilda N.  |  First Impressions 
Rating:
5.0

John was very professional and efficient.

Glenn E.  |  First Impressions 
Rating:
5.0

One of the best customer experiences I have ever had. An extremely well-run facility. Wonderful staff.

Tim T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda P.  |  Overall Experience 
Rating:
5.0

Love the cardboard cut out of a security guard by my unit, it’s so funny! Makes me laugh. Easy process and totally painless. It’s great that carts are available for use.

Gabriela N.  |  Online Move In 
Rating:
5.0

Very happy with Uhaul, especially the Sherwood location. The staff is always helpful. If you need a great storage unit, I cannot recommend these guys enough.

SCOTT C.  |  Overall Experience 
Rating:
5.0

The manager and staff were so nice to do business with. Very professional. Would highly recommend the Sherwood storage and uhaul.

Marilyn V.  |  Overall Experience 
Rating:
5.0

Lake Havasu City area U-Haul availability was terrible. Reserved truck/and transport then they said customer is keeping. 2nd attempt same thing. 3rd attempt had to drive 3 1/2 hours one way to pick up a smaller truck a day later. Not happy. Sherwood facility was good experience.

dennis d.  |  First Impressions 
Rating:
5.0

Thank you for making it fast, easy, affordable and With access to my belongings on my time.

Dawn-Marie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy & Kevin G.  |  Overall Experience 
Rating:
5.0

Thank you for a great service.

Karolina S.  |  Overall Experience 
Rating:
5.0

John and team were outstanding. A true best of classs Uhaul experience. Thank you.

Darko S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marilyn V.  |  First Impressions 
Rating:
5.0

Our needs changed so we had to switch to a unit with drive up access, otherwise we would have stayed with Uhaul.

Amy J.  |  Overall Experience 
Rating:
4.0

Only issue was when I arrived to empty my unit bottom side had been pushed or kicked in and a nearby box could have been accessed. It wasn’t, thankfully, but I don’t know how long it had been damaged as I hadn’t been there in at least 3 mo due to COVID.

Debra L.  |  Overall Experience 
Rating:
5.0

All went well, except for self check-in on internet which I was not able to complete on line.

GEORGE G.  |  First Impressions 
Rating:
5.0

Absolutely love to use this haul place to rent trucks and now store some of my sons college stuff. My only frustration was with he truck rental where I only had a little over a 1/3 tank so I needed to get some gas on my way to corvallis and then some more before returning. I would prefer to start with a full tank so I can just fill it back up one time without guessing how much so I can return it with the same amount.

David M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WAYNE L.  |  First Impressions 
Rating:
5.0

John went above and beyond to help us sign up for our unit and was super informative on how to navigate our way to the unit. It was the best experience I've had so far with renting a storage unit! Thank you.

Josephine Y.  |  Online Move In 
Rating:
5.0

Aside from an initial misunderstanding when my debit card expiration date passed and didn't realize I needed to update them, so I switched to checking account withdrawal, it was all good.

KAREN H.  |  Overall Experience 
Rating:
5.0

The staff at the establishment was friendly and helpful. I would definitely recommend it to my friends and family.

John D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sondra D.  |  First Impressions 
Rating:
5.0

I had literally less than 24 hours to get down to OR get my daughter off campus at George Fox University. This location was not only local but very friendly an easy to work with once Covid19 shut everything down. They made a tense situation very calm and were so helpful. they understood the local panic and made suggestions that suited us for storage. As a family we agreed they and Uhaul in general will keep our business in the future. UHaul was the first storage company to see the need for storage and offer up first month free for college students. They were weeks ahead of any other similar businesses.

anthony s.  |  Overall Experience 
Rating:
5.0

One of the best customer service experiences I’ve had in a long time. I forget the gentleman who assisted me, but he was incredibly kind and helpful. Y’all are lucky to have someone like that.

AUSTIN V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

doug r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa T.  |  Overall Experience 
Rating:
5.0

Everything was explained when I was taken on a tour. When I brought a load for storage I knew exactly what needed to be done to enter and exit. Everyone was pleasant and helpful which made me feel comfortable to be there.

DONNA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN M.  |  First Impressions 
Rating:
5.0

What a great experience storing at Sherwood U-Haul! Facility is clean and I felt my belongings were safe and secure there.

SAMANTHA N.  |  Overall Experience 
Rating:
5.0

Good customer service

Rafael C.  |  First Impressions 
Rating:
5.0

Smooth move-in process! Great prices!

cindy a.  |  First Impressions 
Rating:
5.0

Facilities are in great shape, staff was always pleasant and helpful, equipment inventory is conducive to getting lots of work done! Kudos to the team for a "well oiled machine".

WILLIAM H.  |  Overall Experience 
Rating:
5.0

The online moving process was so easy! Took only a few minutes. The facility itself was so clean and affordable!

Shannon M.  |  Online Move In 
Rating:
5.0

Staff made are move easy and the manager was very friendly and understanding of my first time renting a storage unit. The unit was clean and ready to go when we arrived.

lorie h.  |  First Impressions 
Rating:
5.0

Great place! Will use again if I ever need this kind of service again.

PATRICK D.  |  Overall Experience 
Rating:
5.0

storage manager, Mark is so jolly! Just hilarious! The loading docks, elevator and hours of access are perfect for my budget and schedule. Got my first month free and didn't even ask for it!

JOHN M.  |  First Impressions 
Rating:
5.0

great

jesse g.  |  Overall Experience 
Rating:
5.0

Surprisingly a great experience based on others past.

Bruce J.  |  First Impressions 
Rating:
5.0

Everyone was helpful.

Eric H.  |  Overall Experience 
Rating:
1.0

I rented a unit for 5+ years and every month like clockwork the assistant manager would call me harassing me for rent when I paid it online every month. Never would I recommend this facility.

PAYNE H.  |  Overall Experience 
Rating:
5.0

I’ve used U-haul storage and moving at multiple locations and this Tualatin-Sherwood location was the best overall. The manager and her staff were friendly and made me feel like a valued customer.

Victoria L.  |  Overall Experience 
Rating:
5.0

What a great storage experience! Thank you Sherwood U-Haul!

Amber Y.  |  Overall Experience 
Rating:
2.0

The signs say a 10x10 for 114.95 heated.. They wouldnt honor that. Also i needed a unit close to elevators due to disabilities and they gave one clear over on the other side of the grounds upstairs.

Debra M.  |  First Impressions 
Rating:
5.0

Amber was extremely knowledgeable and helpful. We received excellent service with everything we wanted.

Robert M.  |  First Impressions 
Rating:
4.0

Quick and efficient. Loved the online reservation!

Fran B.  |  First Impressions 
Rating:
5.0

The storage facility was very neat and clean with convenient restrooms inside. The staff were very courteous and helpful in ensuring that everything was satisfactory.

david p.  |  Overall Experience 
Rating:
5.0

Bother Antonio and Amber are amazing managers! They bust their butts to keep that place running!

JEFFREY G.  |  Overall Experience 
Rating:
5.0

We had a unit for three years and never had any issues with U-haul. Finally got a big enough shed for our downsized home that everything now fits here on our lot. Good rates, clean. Thank you.

Joyce A.  |  Overall Experience 
Rating:
5.0

Best storage place ever!!

Linda M.  |  Overall Experience 
Rating:
5.0

Amber, is and excellent manager, very customer friendly and professional at all times!!!

Angelo M.  |  Overall Experience 
Rating:
4.0

Helpful staff.

Lisa W.  |  First Impressions 
Rating:
5.0

The staff was spot on and very helpful. Very clean and well kept facility.

Lee H.  |  Overall Experience 
Rating:
5.0

Excellent experience for us!! Convenient, accessible and secure. Staff helpful when needed. Also reasonable prices for longer term renters.

edward l.  |  Overall Experience 
Rating:
5.0

Very clean facility.

Michelle B.  |  First Impressions 
Rating:
5.0

Very good customer service and worked with me on my move in date and truck rental. 5 stars

TONYA C.  |  First Impressions 
Rating:
3.0

Units being divided made difficulty storing.

Alicia S.  |  Overall Experience 
Rating:
5.0

Thank you for an enjoyable experience.

Ann I.  |  Overall Experience 
Rating:
5.0

Manager Amber is the BEST!!!

CHERIE G.  |  Overall Experience 
Rating:
5.0

when i didnt end up liking unit chosen they let my bf help me (authorized entry) cause i was at work. All staff very friendly helpful and just great people!! Keep them around they do great job

Jennifer M.  |  First Impressions 
Rating:
5.0

Great facility. Clean, secure, indoor, climate control… and I love that there is a place to put donation items that others can take from.

Monica D.  |  Overall Experience 
Rating:
5.0

nice place

MICHAEL C.  |  First Impressions 
Rating:
4.0

The woman (Rachel) was extremely helpful and informative with the entire process. I would recommend using your U-Haul facilities for any storage needs.

Neal M.  |  First Impressions 
Rating:
5.0

Amber dropped everything to assist me and get me taken care of. Sheer professionalism and excellent service. She put me at ease due to my rowdy toddler acting up, and didn’t make me feel unwelcome.

Nicholas G.  |  First Impressions 
Rating:
5.0

Superb "product" at a terrific price! Mark Hansen is the best!

Tim T.  |  First Impressions 
Rating:
5.0

Thank you

DANA B.  |  Overall Experience 
Rating:
4.0

little bit of confusion when checking in but overall good service, very clean facility

Charles B.  |  First Impressions 
Rating:
5.0

The GM was the one to set up my storage unit account. Very friendly and personable. So far all the staff I have had contact with have been helpful and understanding.

JESSIE M.  |  First Impressions 
Rating:
5.0

Great facility and friendly staffs.

molly n.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful. The storage facilities are very clean and well thought out. My overall experience was very positive and helped to make the burden of moving more palatable.

david p.  |  First Impressions 
Rating:
5.0

nice place

Jim M.  |  Overall Experience 
Rating:
1.0

ALL of my belongings are sitting in the hallway at Uhaul, Unit was not left unlocked for me. Manager couldn't come in to unlock. I had already paid the mover to help me unload. BAD situation.

Ashley T.  |  First Impressions 
Rating:
5.0

The first several questions don't apply to me as I didn't go into the facility. Everything else was good. I do want to thank you for fitting me in for delivery on very short notice. It saved me cash

jeanna d.  |  Overall Experience 
Rating:
5.0

It was a fairly busy Sunday afternoon but the staff seemed to multi task well. Was able to secure a storage unit, unload and then return the truck. We drove from south of LA so we were tired and done.

Fred S.  |  First Impressions 
Rating:
5.0

Freaking awesome...... period

MARK H.  |  First Impressions 
Rating:
4.0

Good place, good people rented there for years

RICHARD B.  |  Overall Experience 
Rating:
5.0

It was helpful to have this place to keep stuff while we moved. We had the 24 hr access which we used most every time we needed to go in. Very convinient.

Savannah Gomm & N.  |  Overall Experience 
Rating:
5.0

Thank You... Your staff was always nice and very professional. Facility was always clean and organized...

CARLOS J.  |  Overall Experience 
Rating:
2.0

Had to take issue to corporate before issue was resolved with an adequate solution

Aida R.  |  Overall Experience 
Rating:
5.0

Like the indoor storage. Great facility

DANIELLE I.  |  Overall Experience 
Rating:
5.0

Would definitely recommend.

rogelio c.  |  Overall Experience 
Rating:
5.0

Excellent

carey g.  |  Overall Experience 
Rating:
5.0

A great professional operation. Really appreciate this business resource in my community.

James W.  |  Overall Experience 
Rating:
5.0

Very helpful getting me the things I needed

jennifer k.  |  Reservation 
Rating:
4.0

Everything was great with the exception on the autopay sometimes not taking out on the day requested. There is more but I will try to type better

JERRY R.  |  Overall Experience 
Rating:
5.0

Awesome!

Amber G.  |  Overall Experience 
Rating:
5.0

??

Kathy G.  |  Reservation 
Rating:
5.0

The storage facility and its staff are excellent. If I call and they are unable to answer (meaning that I get re-routed to the sub-par answering service), they always call back to follow up!

Bill H.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff and a nice facility

Kelly M.  |  Reservation 
Rating:
5.0

Very responsive and helpful

Marvin O.  |  Reservation 
Rating:
5.0

Great storage facility and staff was very helpful.

Mike & Deb W.  |  Overall Experience 
Rating:
5.0

Never any problems and the facility was always clean.

MANNETTE F.  |  Overall Experience 
Rating:
5.0

I was very pleased with the staff, both at the front desk, as well as the fact that I was called and advised that I had not locked my unit securely. I appreciated that, very much.

PATTY B.  |  Overall Experience 
Rating:
5.0

I did not see facility. They were responsible for storage/delivery of my U-boxes-they did an excellent job! Boxes in great shape! Delivery and pick up of boxes was done at time said. Great job!

susan m.  |  Overall Experience 
Rating:
5.0

Great help. Good deal compared to other companies.

Elizabeth Suzanne J.  |  Overall Experience 
Rating:
4.0

n/a

Youngbok K.  |  Overall Experience 
Rating:
5.0

thanks to all the staff .. this was a quick convenient solution for me.

ROXANNE S.  |  Overall Experience 
Rating:
5.0

Quick efficient and friendly staff

ANGELA M.  |  Reservation 
Rating:
5.0

Really appreciate the warm clean bldg where my storage unit was. Also that it was well lit.

Elma C.  |  Overall Experience 
Rating:
5.0

Loved the facilty and the carts!!!! Employees are efficient and super friendly

angela M.  |  Overall Experience 
Rating:
5.0

I have used u-haul for years. This is one of the best in the business. Security excellent, cleanliness excellent. Personnel always willing to go the extra mile to insure your satisfaction.

Roger E.  |  Overall Experience 
Rating:
5.0

Thank you.

DEWEY A.  |  Overall Experience 
Rating:
5.0

Sherwood is a convenient location!

Deborah K.  |  Overall Experience 
Rating:
5.0

The staff very helpful and I feel my unit is secure.

ROXANNE S.  |  Overall Experience 
Rating:
5.0

Highly recommend

Kim G.  |  Overall Experience 
Rating:
5.0

Very good place

Gayla G.  |  Overall Experience 
Rating:
5.0

Thanks

dean l.  |  Overall Experience 
Rating:
5.0

Great experience for over two years at this location. Antonio and the rest of the crew, were always helpful and fast. Nicely done.

MATT H.  |  Overall Experience 
Rating:
3.0

I was happy with my time at Uhaul, I was just very surprised at the amount of money I had to pay for such a small space. I ended up paying more than all of my items were worth over the last few months

aliyah j.  |  Overall Experience 
No reviews have been submitted for this location.

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