Customer Reviews for U-Haul Storage of Sioux Falls
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

194 reviews

201 S West Ave   Sioux Falls, SD 57104

(605) 231-4078

Location Hours

Always Open On Your Smartphone

Services at this Location:

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(605) 231-4078

201 S West Ave
Sioux Falls, SD 57104

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

When ever u called the manager the number on the door they never answered or called back!!! There was homeless people all around the facility living in side of the facility and so much they left food and garbage in hallways!! I will not ever store at this facility

Amber A.  |  Overall Experience 
Rating:
1.0

My storage unit was broken into and instead of telling us it may have they put a new lock on it and conviently had "lost" the new key to the new lock they put on. People are living in units and have access and all the time in the world to rummage through people's belongings.

Priscilla G.  |  Overall Experience 
Rating:
2.0

I made a reservation 2months before my moving date only to be told when I got there that no storage unit the size I needed was available. At this time all my belongings were in a truck on their way to Sioux Falls. They did give me two smaller units and the 1st month free but then when we got to the unit one of them was locked which once again cost the movers time and me money. No one could give me an explanation as to why reservations are “first come first serve “ which is the exact opposite of having a reservation. This policy definitely needs to be addressed.

Diane G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOANN C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

mary e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah O.  |  Overall Experience 
Rating:
5.0

Thank you! Very convenient.

Benjamin D.  |  First Impressions 
Rating:
3.0

Building was secure but there where lots of homeless at certain hours

Ashley M.  |  Overall Experience 
Rating:
1.0

Extremely poor communication as to the move-in process. Multiple loading bay doors not functioning properly. Once I got access to one, instructions unclear as to how to disarm the unit. Trying to locate the unit using wall maps was confusing, as maps were pointed in different directions in different parts of the building. Finally, the loading bay door had closed me in. When I tried to leave, the ground sensor didn't trigger the door to open. Spent 15 minutes trying to reach someone on the numbers given to me. No one was available. Finally found the manual door buttons on the wall. Very frustrated with the experience.

Thomas S.  |  Online Move In 
Rating:
2.0

The units are super small for the prices and very awkwardly shaped. The controlled access is nice and so are the drive in loading docks. They have carts for everyone to use and the whole nine yards. The reason I give it an "below average" rating and not an excellent. Is because like I said in the beginning. The units are small and odd and a bit spendy. The biggest contributer to my disappointment is the overhead garage doors are mostly broken. There appear to be 5 loading docks available for people to pull Into. Well "NORMALLY" there are 5. But this time THREE of the 5 doors are broken and not operational. So every time I drive to drop my things into storage. I'm unable to unload unless I want to stand in a make shift line and wait my turn. Which is not worth the amount is money it costs to be there.

Adam T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

corey e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CRAIG L.  |  Overall Experience 
Rating:
5.0

Little pricey but WELL worth it!.

Page D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDSEY S.  |  Overall Experience 
Rating:
1.0

I needed this storage unit for a large number of tools, specifically a 6 foot long professional quality rolling tool chest. I told the rental representative TWICE that I needed a ramp trailer so I can roll the toolbox into the storage unit. There’s absolutely no way I could even unload it at your facility, because it’s a loading dock! How in the world do I get a 400 pound tool chest up on the dock by myself? !?! Also, the 5 x 10 unit I rented only had a 36 inch door! No way to possibly get the 6 foot long Toolchest in there! When I called back, and told them there’s no way I could get my toolbox off a ramp trailer up onto the dock, the guy started arguing with me. Absolutely ridiculous! I’ve been a truck driver for 20 years, hauled freight for 10 years, I think I know how to move large stuff into a storage unit!!! The only option would be to unload it outside and roll it down the sidewalk, which would have not been manageable by myself. I found a much better unit owned by a different company. I wasted way too much time, will not recommend your storage facility to anyone!

jon w.  |  First Impressions 
Rating:
5.0

All system GO! Thanks Uhaul

Nhan T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jenna H.  |  First Impressions 
Rating:
5.0

Always courteous, kind, friendly! Great service!

MICHAEL M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Cindy J.  |  Overall Experience 
Rating:
5.0

Overall nice experience. Madison was particularly helpful at the storage site! Such a nice smile!

Connie B.  |  First Impressions 
Rating:
1.0

The evening team were and always have been very kind and professional. HOWEVER, the “Supervisor” whom I encountered on the morning of Sunday, August 22nd was not professional. He actually told me that I was not as valuable as another client to whom he had transferred a unit from me when the unit had been assigned to me the day before…and after I had already moved my belongings to that new unit!!!! I was astonished at the callus way he treated a customer of Uhaul. This is unacceptable behavior.

ingrid s.  |  First Impressions 
Rating:
3.0

Wasn't satisfied with not being pro-rated for the last week of my full use but it's whatever I guess.

Jeffrey N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kwane M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTEN H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hermenia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLEE D.  |  Overall Experience 
Rating:
4.0

Nothing

Troy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe A.  |  Online Move In 
Rating:
3.0

I said I had a complimentary lock in my storage unit there was not a lock when I called the towing that they said I have to wait till the next day I still haven't got my lock

Dorothy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WARREN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAHOMA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeh-us T.  |  Overall Experience 
Rating:
4.0

There was no lock in our room as promised when we got there. The office here was already closed so I called customer service and was told she was unable to reach anyone here and I should use our own lock and switch them out tomorrow. It's an hour drive each way but it looked like that was our only option at that point. Fortunately maintenance/custodial staff was on site and we were able to get a lock from them. Everyone was very friendly and helpful.

Cheryl L.  |  First Impressions 
Rating:
5.0

This facility was the nicest Storage location I’ve stored at within the State. The staff was amazing and extremely helpful and the facility was very clean, dry, and secure. I will definitely use U-Haul for all my future moving and storage needs!

ERIC E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GRANT B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Misty H.  |  Overall Experience 
Rating:
2.0

The unit I got was extremely far away on a different level. If I would of known how far the units actually were I honestly would of went to an regular outside drive up facility.

Celeste H.  |  First Impressions 
Rating:
5.0

The signup process was very organized and efficient.

Gerald R.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Sheena A.  |  Overall Experience 
Rating:
5.0

quick and easy

jessica g.  |  First Impressions 
Rating:
1.0

I was told that I would be getting a 10x10 storage and they told us that it wasn’t available. Then continued to mess it up by giving us a SMALL storage unit with stairs after we told them NO STAIRS!! I was extremely disappointed with how everything was done. I won’t ever work with uhaul again.

Rebeckah Z.  |  First Impressions 
Rating:
1.0

I did not have a good experience with this U-Haul facility from start to finish. I called to get a quote so I could secure a unit and was told they didn't have any rentals in the size that I wanted but I could get two that equaled the size of the one that I wanted. I asked them to place the unit on hold and was assured that they had and needed no further information from me (because I was renting a U-Haul truck and they had everything they needed). The night before my scheduled move-in, I had a friend show up to do the check-in because I was worried I would be late. They did not have my unit on hold and tried to convince us that I called a different location, but later confirmed I called the right location because I knew the name of the service agent I spoke to. I was able to secure a storage unit in the size I originally requested that they told me was unavailable. Check-in did not go smoothly but we made it through. I was assured that my auto payments were set-up during the check-in process, they were not. I lost my key and reported it, asking if they had found a key. I was not taken seriously. My key was found and my storage unit was broken in to. Valuables were stolen. I would not recommend this location nor would I use them in the future.

MarShondria A.  |  Overall Experience 
Rating:
2.0

I am trying to cancel contract

Rodney H.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Karen L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krista E.  |  Overall Experience 
Rating:
5.0

Extremely clean, convenient and easy to access !

Kristine A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rick O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda v.  |  First Impressions 
Rating:
4.0

There was an issue with my unit upon moving in, but management was quick to resolve the problem.

Brenden B.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Dana E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELIA E.  |  Overall Experience 
Rating:
2.0

NA

Samantha B.  |  First Impressions 
Rating:
4.0

We had a problem beginning everything as we had reserved a truck and storage unit on 5/11/21 for execution on 5/18/21. When we arrived, it turned out that nothing had been reserved. Re-renting the truck was easily done. However, the storage unit was more hassled - from what I could tell not the fault of the staff other than the previous reservation not being done correctly. We were met at the storage facility by a young man who showed us to the unit we had just been assigned. There was a lock on the unit even though your records showed it as being empty. This nice man did what he could to help but we had to return to the rental site. When we returned the records were checked again and the unit we had just been assigned was indeed supposed to be empty. We were assigned another unit just in case the unit still contained items. The nice lady waiting on us met us at the first unit with the lock on it and tried to get the lock off. When she wasn't successful, she led us to the second unit she assigned us. That one was empty and we then unloaded our boxes into the second unit. Returning the truck was VERY easy and VERY quick. I commend all of the staff for doing what was necessary to correct an error that occurred the previous week and helping us with everything. THANK YOU!!!

Gerry A.  |  First Impressions 
Rating:
5.0

The lady at the counter, I can’t remember her name, was very helpful.

jim d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Denny W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Troy J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David L.  |  Overall Experience 
Rating:
4.0

Although checking in was a little frustrating (the check in staff were in no real hurry), once they assisted me they were very helpful and accommodating. They even allowed me a place to store the trailer that I had brought down from Minnesota while I was in Sioux Falls, which I had to return to Minnesota.. Thank You!

Ted D.  |  First Impressions 
Rating:
5.0

5 years of having the unit. It was great. Really llike the new system of garage doors and entry security. Will use again without hesitation if I need a storage unit. Janet

Janet S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

taylor n.  |  First Impressions 
Rating:
5.0

na

KIMBERLEE D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joan H.  |  Overall Experience 
Rating:
3.0

Door on our unit was damaged and broken when we went to check in. Staff did respond to the facility quickly and moved us to another unit. The process of disarming the alarms and opening doors was a bit overwhelming initially, but we were able to figure it out.

Kelli P.  |  First Impressions 
Rating:
3.0

The system was down and had to wait over 30 hours to access storage.

ANGELIA E.  |  First Impressions 
Rating:
1.0

ABSOLUTE WORST SERVICE AND 100% TOTAL AND COMPLETE UNPROFESSIONALISM! DO NOT WASTE YOUR TIME OR TRUST THIS SERVICE PROVIDER!!! Move-in was a complete joke. Waited in line for over an hour to have an employee finalize my move-in to a storage unit that I had already initiated online. Employee didn't have a clue what to do and other employee at desk refused to help. Finally got to storage unit location and no map or guide....just figure it out on your own, especially when units 1283 and 1293 are right next to each other but far away from numbers that are closer??? Extremely overpriced and inadequate buildings when after removing all of my personal items from the storage unit, I find nothing but bugs and spiders. When finally going to be done with unit, I called customer service to inquire about my last month's rent payment being prorated, and was told I had to talk to the specific store location and manager. Per this customer service, they messaged/text the store manager twice with my name and phone number and asked him to contact me ASAP, and nothing! I tried calling the store location multiple times on various days and times, and could not ever get a human being to answer or be able to leave a message. Get to move out date, and took pictures and cleaned and sent an email to the store location attention to store manager, confirming my move out and request to have account closed and no future billing requests sent to me. The very next day, I receive an email reminding me of my upcoming payment due, which was over one week away???? I call customer service to get this account forever closed and gone, but they say that the store location/manager has to close it and there is nothing they can do. Sit on hold for over 15 minutes while customer service tries to contact store/manager and NOTHING!!! Finally, days later, I get this emailed request to rate and review my experience with UHaul. Nothing from the store or manager or any acknowledgment that this is the worst service I have ever had from any business, and they are beyond unprofessional, respectful, considerate, or treat their customers with any amount of human decency. Save yourself the frustration and headache...go anywhere but here!!!

Kari H.  |  Overall Experience 
Rating:
5.0

Very friendly, very helpful staff

Harold H.  |  First Impressions 
Rating:
1.0

I never even got my unit I reserved. I was also moved in a unit that was already rented out and was on hold for 12 minutes to try to fix the issue, which the my call was never answered I had to go back to the main office for them to tell me they didn't have any available storage units for the size I needed, but clearly rented out a unit that I had seen was available and tried to call and get it fixed and was put on hold without even a second for me to respond. I have a 20ft moving truck full of my belongings and no where to store them currently. I SPECIFICALLY reserved a unit because I was moving across country to make sure I had a place to store my belongings. The staff was not helpful one bit nor did they try to fix the problem at all. All I got was excuses and there must have been a glitch and there isn't anything we can do. I will never recommend uhaul storage to anyone.

Jennifer D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerikia C.  |  Overall Experience 
Rating:
4.0

The employee's there were polite and they helped me out when I asked for it.

steven l.  |  First Impressions 
Rating:
5.0

Eric, the manager, turned a potentially negative experience into an amazing positive experience. A+ in customer service!

Mary F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEMAL D.  |  First Impressions 
Rating:
5.0

Moving isn’t the funnest experience ever. Uhaul makes the experience fun and convenient.

WARREN D.  |  First Impressions 
Rating:
5.0

I was a little worried at first as there was some confusion between what we booked online and what we had to do once we arrived at the facility. Teresa was very accommodating by showing us some different units and setting us up, while my wife went to the other location to set up payment (part of this may have been that we pushed back our move-in date, and my credit card recently expired). Move in was painless, and again, staff was very helpful. Thanks!

Tom W.  |  First Impressions 
Rating:
2.0

I called ahead of time to reserve a unit, when I arrived there was no reservation saved. The sized unit I "reserved" was not available and I had to settle for a smaller unit.

Carlos H.  |  First Impressions 
Rating:
5.0

Angela helped me at the 11 St location hub for the storage facility on West Ave. Very courteous and able to answer all my questions and highlighted where my new unit was located on the storage map.

Kevin C.  |  Reservation 
Rating:
4.0

I had to pick up my 4 empty containers from Sioux Falls and drive them to Marshall and that was the hardest part to coordinate, getting two pickups and drivers to go get. They did come pick up the full ones on time and extremely courteous and helpful on any question I had and then at delivery end every UHaul staff I had contact with was very helpful and courteous. All arrived safe without any damage at all!!! I would definitely use this service again and recommend to anybody!!!

Douglas P. 
Rating:
3.0

To much went wrong to type it all out.

Will R. 
Rating:
3.0

Very helpful and easy to work with.

James W. 
No reviews have been submitted for this location.

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