Office staff is very friendly, Attentive and extremely helpful. I often come in late after work to access my storage unit and I’ve noticed them cleaning and working on damaged lights And other things very late into the evening To keep the facility safe and maintainedGary B. | First Impressions
Customer Reviews for U-Haul Storage of Spring Grove
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Deanna was incredibly helpfulshe was knowledgeable, courteous and very friendly.Norma F. | First Impressions
The low rating is for the lack of instruction on how to access the truck from within the gated property. Also was unsure where to leave the truck upon returning. A sign explaining would have been helpful, or an email prior to pick up/return. The lock keyword was also incorrect. It took me over an hour to retrieve the rental. The actual location and condition of the property was great. But thats doesn't even come close to offsetting the inconvenience of not getting the truck at the time reserved. Never ever again.Deneen C.
Customer did not leave a comment.SUSAN AND DON T. | First Impressions
There is no lighting, the hours was bad there wasn't anyone in the office after one most of the time and now it's open 24-7 and it was never like that. At times it was hard to get in the gate. Staff was excellent the girls would be ⭐⭐⭐⭐⭐JAMES S. | Overall Experience
Great business , excellent staffviola B.
Customer did not leave a comment.DEBRA S. | Overall Experience
Not happy about increase in price but guess goes along with all businesses charging more.BARBARA P. | First Impressions
Deanna and Jake have outstanding customer service skills! I highly recommend this location for any moving or storage you need. Great people to work with!CHERYL AND ROY F.
Customer did not leave a comment.Susan K.
Customer did not leave a comment.John D.
Customer did not leave a comment.Kevin K.
It would be hard to improve the experience. The office manager was extremely helpful and even carried a dolly out to the truck for me. She also came out for the walk around. Excellent service and I would recommend to anyone to rent there.Daniel E.
Everything was great!!!Jim B.
Great serviceJames D.
Great customer service and great location.Laura S.
Great customer serviceJames S.
This rental facility and the Manager were VERY helpful and would recommend them for the rental of a U-Haul truck. They were very flexible when my movinghelp.com mover cancelled Saturday and I had to reschedule to Sunday. Unfortunately that same mover was a no-show Sunday and never called and would answer calls/texts.Daniel E.
Not one thingJoe B.
Customer did not leave a comment.Laura S.
Exceptional customer service at front desk Deana was perfessional, knowledgable and friendly. I would highly recommend this facility due to herStephanie M.
Customer did not leave a comment.Ray G. | Overall Experience
The truck we got smelled like weed and we could not get the smell to go away no matter how much we cleaned it. Reservation got changed without notice and got charged extra for it. Next time I move I will buy my own truckAleska S.
Customer did not leave a comment.KARL K.
VERY HAPPY WITH STORAGE FACILITY. CLEAN AND WELL MAINTAINED EXCELLENT STAFFGus P. | Overall Experience
The service was great! Thank you!KRYSTYNA J.
Great service. Thanks!!KATHERINE B.
The team was great to work with. When something needed to be fixed, they took care of it right away. They answer the phone themselves so you don't get put in a loop. Everything was great. If I were staying in the area, I would keep renting from them. 5 stars to the teamPrivacy R. | Overall Experience
I did not want to travel to this location. I originally booked for a location 90 minutes away.Karl K.
Deanna was so informative & professional.BRADLEY B.
Nothing, She is a great ladyPETER G.
The the uhaul website is clumsy. I had issues verifying my account at setup, issues picking up the truck, after picking up someone called 20 hrs later to see if I was able to pickup the truck and said I didn't have a rental agreement. I had been using the truck all day without an agreement apparently.David S.
Faulty equipment shouldn't be given to customers traveling 1200 miles with it.Franklin M.
Customer did not leave a comment.James C.
Excellent service - very friendly & helpful! Truck was clean, ready on time and functioned great. Thank you!SUTON D.
Thank You!Privacy R. | Overall Experience
Customer did not leave a comment.Paul M.
Customer did not leave a comment.Nickolas S.
always friendly and helpfulmichele O.
Customer did not leave a comment.FRANCISCO E.
Customer did not leave a comment.Randall C.
Customer did not leave a comment.Kristen J.
The front desk representative was extremely helpful and ensured I was taken care of!NIKKO J.
Customer did not leave a comment.NICHOLAS ANTHONY H.
Vehicle have really bad breaks( pulsating while pressing the pedals) Shouldn't be rented due hazardous when breaking. No sanitization of vehicle while covid 19 keeps spreading around. Just to make sure I am happy with the office and nothing has to do with my unpleasant experience while driving the rental in the highway.Louis L.
Customer did not leave a comment.SALLY C.
Customer did not leave a comment.GREGG A S.
Customer did not leave a comment.RICHARD U.
Very friendly , knowledgeableCLAUDETTE K.
Customer did not leave a comment.ROBERT T.
Very friendly and helpful.michele O.
Customer did not leave a comment.Herbert C.
The lady at the counter that helped us get the truck was great! She made things quick and simple so we could get on our way.Connor H.
Deanna went out of her way to help us solve a thorny problem. It entailed a trip to the Uhaul center in McHenry where the agents on duty were also extremely helpful, though they couldn't solve our problem. They arranged for the Uhaul agent in Wonder Lake to fix our problem. Then Deanna stayed a little later than her normal hours to help us get on the road. But for Deanna, we would have canceled our reservation.PAUL T.
Customer did not leave a comment.Privacy R. | Overall Experience
Great customer service !Scott S.
Very user friendlyGARY C.
Customer did not leave a comment.AGNES D.
Absolutely nothing!! Deanna is wonderful!! She was kind and professional, but also really so incredibly sweet and helpful! Deanna was awesome the whole way through my moving process. She worked so hard to make sure that everything was in order. Coordinating a truck and transport trailer to be dropped off in another state isn't always the easiest thing and she made the process go so smoothly! I will forever be grateful for her incredible amount of care and concern, and making this new chapter of my life start out perfectly!! Thanks again, for all of your help, Deanna!! You are a true friend to all women who need help in starting their lives over!!Laura S.
Customer did not leave a comment.BRAD S.
The staff were very friendly and helpful! I will definitely rent from them again.Shannon P.
Customer did not leave a comment.DAVID D.
Entire process from start to finish was very good.JOHN V.
Customer did not leave a comment.JOHN W.
The location was ok, my issue is with your greedy fee to drop at a different location. The trailer had a tail light out and a bald tire. What I wouldn't recommend again is uhaul.DONALD W.
Picking up was very difficult given the security gates. You need a better system for identifying gas levels. I returned it at the EXACTsame level and got charged $9.75. TERRIBLE!Gary V.
Customer did not leave a comment.Helga O.
Customer did not leave a comment.PHILLIP G.
Great customer service. Trailer was quality.Chris D.
Customer did not leave a comment.Joseph Z.
It was a nightmare picking up the truck.Anne C.
Customer did not leave a comment.William H.
Customer did not leave a comment.Bobbie E.
Customer did not leave a comment.Kevin L.
Advanced Storage is awesome. We have rented trailers there multiple times and have always had excellent service. I feel like we are treated like family.Don W.
Not a thing - My experience was AAA Five Star !!!Joe B.
Customer did not leave a comment.Monica H.
Customer did not leave a comment.Kathleen M.
Sarah was very friendly and went out of her way to help us ! Please tell Jeri she was missed ! When I need to book again I won't hesitate to call ! ( be nice to have smaller vehicles available) ... I needed a van but had to rent a 17' truck ... but it was worth it ! Got the job done ! Thank you!!! I rented one time before !!! Glad it was available ... this time !Brenda S.
Nothing Gina was fantastic and really helpful.Donna S.
Floor of trailer could have been cleanerPat B.
Customer did not leave a comment.John C.
Customer did not leave a comment.John M.
The lady helping me was wonderful!! I will for sure use her location again!!Julie B.
Great Experience !Gregory L.
Customer did not leave a comment.Tomas F.
Excellent experience with staff at Spring Grove Illinois location.Michelle W.
Customer did not leave a comment.Mick M.
Customer did not leave a comment.Steve R.
Customer did not leave a comment.ken W.
Customer did not leave a comment.nadine R.
I did not like the internet experience. The need for the alternate phone number delayed us field a half hour making us late. Luckily the owner of the business stopped by early before the posted opening hour and assisted us. The owner went ABOVE AND BEYOND before normal business hours.Chris W.
The Spring location was great!! Truck was already ready and warming up. Great customer service.Robert N.
Customer did not leave a comment.WILLIAM R.
Appreciated the customer service that was provided thru the entire interaction.Mike S.
It's insane to me that you guys are considering shutting down your local affiliates to build your own locations. The folks at this location are very pleasant and helpful; it's a pity that you're cutting them out of the business they helped you build.Jeff F.
Customer did not leave a comment.Kristina W.
Staff is excellent, efficient, and helpful! That's why I picked this location. Super easy to work with, too!Amy E.
Customer did not leave a comment.John K.
Very friendly here, and a quick transaction. I highly recommend this place for your rentals. Plus they have a really nice storage facility.Richard H.
Customer did not leave a comment.jim T.
Thank you, for your help !Louis L.
Nothing , Your trailer did the job for us and very well priced ! thank youmary S.
Customer did not leave a comment.Kim F.
Customer did not leave a comment.Vahe T.
Customer did not leave a comment.Steven R.
Power steering seemed off. It was hard to drive. Maybe check that out. Other than that everything was great.Dominic W.
Customer did not leave a comment.William G.
The service of the representative at the location was great! Though her ability to server us in a timely manner was greatly hindered by a poor network. Checking us out took close to an hour due to being unable to connect with the online services of Uhaul. Quite disappointing that you don't provide good enough tools so the people serving your customers can actually experience "express checkout". I put no blame on her, she worked as fast as she could with the tools she was given.Nathan F.
Everything was superb.Kristen W.
Nice jobDAVID P S.
Thank youPrivacy R. | Reservation
Things went finePrivacy R. | First Impressions
Service was excellent, very helpful and friendly.Privacy R. | First Impressions
Super easy transaction.. I set it up online and walked in signed got my unit.. Clean and employees nice helpful.. Would rent again.. ThanksGAYLE D. | First Impressions
service was very good. Great friendly staffPrivacy R. | First Impressions