Customer Reviews for U-Haul Storage of SW Portland

12,815 reviews

11552 SW Pacific Hwy   Tigard, OR 97223
(Across from Fred Meyer on 99W)

(503) 245-0791

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(503) 245-0791

11552 SW Pacific Hwy
Tigard, OR 97223
(Across from Fred Meyer on 99W)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GRANT J.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kelli C. 
Rating:
5.0

Customer did not leave a comment.

Todd G. 
Rating:
5.0

Pickup and drop off was easy and efficient. The only thing I would recommend is to add a hook or something to hold the dolly in place in the Van.

Amit B. 
Rating:
5.0

They are Very friendly people in this location!!

Houshang S. 
Rating:
5.0

I really can't think of a thing to improve. Friendly customer service, good advice about products, easy check out and check in. My U-Haul place has got it together! I love them.❤️

Nancy K. 
Rating:
5.0

It was so easy both pickup and returns. Thanks to the excellent staff for great service!!

Lori F. 
Rating:
5.0

Customer did not leave a comment.

Jianjun H. 
Rating:
5.0

Gasoline control …. I put much more that I should …. Deliver the tank full and ask to return also full …. I took the car with 3/4 and it was difficult to measure it

Leonardo P. 
Rating:
5.0

Excellent service and experience!

Nolan S. 
Rating:
5.0

Very helpful

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Jeff E. 
Rating:
2.0

It took 45 minutes from my appointment time to get on the road. Unclear that I had to provide a secondary contact/passport/lease agreement. Plethora of app issues. I didn't even want to use the app, that's why I made an appointment. When I arrived they said to do it on the app then left. Pretty frustrating experience

Franklin H. 
Rating:
5.0

I rented a 26ft truck and a trsiler to tow a vehicle. The trailer was not functional amd no offer to make this right was offered. I obviously had my belongings in the truck and my fj40 on the trailer so i planned to offload the trailer and get unpacking. After 40min of struggling to jack up the trsiler because the handle was slipping with each rotaion and not lifting the trailer but 1 click for each turn. It was bullshit and you guys didnt care to make this right or even really want to hear about it. Making an effort to make this right after i struggled because your equipment was not working properly for a number of hours would have been appreciated. If it were my buisness i would have offered a discount for the struggles the customer faced because we overlooked the functionality of this trailer and caused customer to waste time and energy over it.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Todd E. 
Rating:
3.0

Customer did not leave a comment.

Andre C. 
Rating:
5.0

Great customer service, from check in to return. Polite, complete directions and fast.

Margie G. 
Rating:
5.0

The entire transaction was flawless, thank you!

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Carl D. 
Rating:
4.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Nothing their are the best in the business

FRANCISCO M. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
3.0

Not knowing the tow ball height needed created an extremely difficult loading situation. Having to use a special lock mechanism was just plain stupid.

Keith R. 
Rating:
5.0

The only thing I would suggest is to make sure short-term parking is available for 4 hours or less. Fortunately, the gentleman who helped me told me it would be okay to park my car in the spaces in front because I would be back after hours. Overall, it was a great experience.

Caryn L. A. 
Rating:
5.0

Thank you guys!! Amazing service! 10 out 10!!!

Tony N. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Raymon B. 
Rating:
5.0

Super fast and efficient

Ben G. 
Rating:
5.0

Customer did not leave a comment.

Stephane B. 
Rating:
5.0

Customer did not leave a comment.

Quentin S. 
Rating:
5.0

Everything was great.

KAREY W. 
Rating:
4.0

Pick up in office earlier.ty

Tracey H. 
Rating:
3.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
5.0

Super quick and easy!

Ron B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Hassle free and quick!

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Jeff E. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
4.0

Customer did not leave a comment.

Dave W. 
Rating:
5.0

Customer did not leave a comment.

Brianne D. 
Rating:
5.0

Excellent customer service! No need for changes at this point. We'll be back.

Jacob F. 
Rating:
1.0

cab was dusty, windshield a mess, the 7.6mpg was TERRIBLE and your policy of sending it out with half tank gas is REDICULUS. I had to stop once during the trip and then again at end before turning it in. Plus, because tank was just a little less than half full at pickup, and I returned it a little over, I spent another 12 to 15 dollars needlessly. Congratulations, ya got me. Steve

Steven P. 
Rating:
4.0

Returned to drive through and informed attendant of rollup door not closing. Also noted the front right turn signal light was missing when we picked up the truck.

JOHN N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandor F. 
Rating:
3.0

The 24/7 service is NOT easy to use at all…I was download things as it was getting dark to be able to even use the service….I was very frustrated

Charity M. 
Rating:
5.0

Customer did not leave a comment.

RANDI A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
4.0

Customer did not leave a comment.

Joel K.  |  Overall Experience 
Rating:
5.0

I have enjoyed all of the employees over the past three rentals. Everyone has been upbeat and seem to be having a great time.

Jeff E. 
Rating:
5.0

Great staff, quick to help on questions. Highly recommended.

Steven N. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN W. 
Rating:
5.0

Great service.

Lars K. 
Rating:
4.0

Customer did not leave a comment.

Maxine H. 
Rating:
4.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
5.0

Very helpful staff!

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Chris J. 
Rating:
5.0

Great place from which to rent a vehicle or to buy moving supplies!

Richard B. 
Rating:
5.0

Clean vehicles between uses. The inside of the windshield was extremely dirty. So was the outside of windshield. Headlights and front grill was a science bug collection There is a whistle in the front windshield if you go above 60 mph.

Robin G. 
Rating:
4.0

Trucks windshield was so dirty had to wash it to be safe. Truck needed to be washed

rita C. 
Rating:
5.0

The gentleman who checked me in was very professional. I could tell it was busy but he explained all the details really well and I didn't have any questions because he covered everything.

Tyler C. 
Rating:
5.0

Helpful staff

Kristina M. 
Rating:
5.0

Customer did not leave a comment.

Charles Q. 
Rating:
5.0

Customer did not leave a comment.

Rex A. 
Rating:
4.0

Customer did not leave a comment.

Deanna G. 
Rating:
1.0

Actually have trucks where you send people

Majesta B. 
Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Super easy drop off, handed in keys and I was off. Excellent.

CAROLINE B. 
Rating:
5.0

Customer did not leave a comment.

Alan K. 
Rating:
5.0

The hitch is very loose on the ball with it fully latched down - yes I used a 2 inch ball. It banged around the whole trip. Otherwise, it was fine.

william S. 
Rating:
4.0

Did not receive the equipment that I paid to rent

Anthony C. 
Rating:
4.0

Drop off was painless. Got out of the truck, an employee was waiting, and he said thank you and that was it. Zero wait. Absolute breeze to return!

Margaret S. 
Rating:
5.0

Very nice young lady checked in my truck

GERALD D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

jonathan H. 
Rating:
1.0

Do not rent from this location. The paperwork did not match the truck. My name was incorrect. The manager of the store did not respond to my NUMEROUS emails. I've spent over 10 hours now trying to resolve this. I've been issued a refund 2 times and have had 3 different people look at it and say I should be issued the refund but Larry keeps denying it yet he won't respond to me. It is absolutely appalling that they won't respond. Im currently waiting for a call from the district. I was told that last week as well so I won't hold my breath. This is just wrong. Again, do not rent from this location.

Erica R. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
5.0

Customer did not leave a comment.

Carl D. 
Rating:
4.0

Nothing . Organized and professional

Loreen L. 
Rating:
5.0

Everything was great

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

ChuFong H. 
Rating:
4.0

Customer did not leave a comment.

Jack M. 
Rating:
5.0

Windshield was very dirty. The bed of the truck and cab interior were fine.

Marie R. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
3.0

The truck I rented had a filthy windshield and the windshield wipers were in bad shape. I was traveling 1500 miles across the country and there were no instructions or manual in the truck, to help inform us of how to operate the tow/hitch feature or anything else.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Pam G. 
Rating:
5.0

Customer did not leave a comment.

Joel G. 
Rating:
4.0

The online booking process was very good, the service guys super efficient and the van was clean, almost new. I wish they had a better place for a customer to leave their vehicle while using the rental. Have to leave the car in a nearby dilapidated parking lot, with some broken down vehicles and no security.

Jon G. 
Rating:
5.0

Customer did not leave a comment.

Kirk D. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Jeff E. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Robin M. 
Rating:
5.0

Super easy pickup and drop off. Friendly staff.

Joel M. 
Rating:
5.0

Customer did not leave a comment.

Darold B. 
Rating:
5.0

Customer did not leave a comment.

Glen J. 
Rating:
3.0

Customer did not leave a comment.

Debbie D. 
Rating:
5.0

I've got nuthin'. I got exactly what I needed, when I needed it, for a very reasonable price. Staff were very courteous & prompt. What's not to love?

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Kay R.  |  Overall Experience 
Rating:
5.0

There was sufficient lighting in the hallway but no lights inside my unit. I could see well enough from the light shining in from the hallway as long as I had the door wide open. Luckily, my storage neighbors didn’t need to do anything with their units whenever I was there, because my door completely blocked their doors. I was very happy with the security of my unit.

Shelly M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy Y.  |  Overall Experience 
Rating:
4.0

This is my first experience with storage. Moves are hard. I've appreciated u-haul's help previously but this time was so easy since I could just put the last of my stuff in the storage unit right there where I returned my truck. It's very well organized. Thanks.

Barbara Saunders S.  |  First Impressions 
Rating:
1.0

Worst experience I've ever had!!

TAMI Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerome C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen F.  |  Overall Experience 
Rating:
4.0

My experience with the employees at this location was excellent. My only disappointment was learning the access is restricted to office hours. The website indicated access until 10:00 pm.

Aileen S.  |  First Impressions 
Rating:
4.0

The lock that I purchased from them was bent however that was not their fault and they can’t control that sort of thing. I got locked out of my storage unit due to the lock not working but I finally got it open and they gave me a temporary replacement until they fix the door a unit which is what they said the issue was. However they said they would fix the door but they did not ask for my storage unit number

REYNA C.  |  First Impressions 
Rating:
2.0

The times that your only open till is hard for people who have there work tools in storage and only take what they need for that day and don’t have time to drop off stuff and get things for the next job if I would have realized this I never would have spent my money here when others are open till at least 10 pm I thought this place went back to 24 hrs so I probably won’t stay here and waste my hard earned money when the hrs suck

ROBERT M.  |  First Impressions 
Rating:
5.0

The woman who helped me with my storage unit yesterday was fabulous!! (Brown hair and a tattoo on her forearm). She was so patient and thinks outside of the box! She was able to help me change my reservation so I was able to get more storage space for less money :) absolutely impressed by her customer service!

Zoe S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jimmy Y.  |  First Impressions 
Rating:
5.0

Friendly staff. Easy account set up.

Donald J.  |  First Impressions 
Rating:
3.0

Expensive and still had to pay full price when I moved out 6 days into my month, kind of scummy

Justin B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stuart W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raoul C.  |  Overall Experience 
Rating:
4.0

I wish I could have accessed me stuff at any hour rather than business hours. Otherwise, everything else was great.

Jazzminn M.  |  First Impressions 
Rating:
5.0

Thank you

Noelle N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane C.  |  First Impressions 
Rating:
3.0

Should have told me that there was an option larger than 10x15 before I unloaded half of a 26 ft truck. Especially when I said I have a full 26 foot truck to unload. It wasn't until I walked up to the office and said I need another 10x15. But great for upselling. Unfotunately, I will go somewhere else next time unless I am refunded for one of them. Also if i rent a truck I would not expect blankets and a dolly in it taking up space that i need in a truck.

matt P.  |  Overall Experience 
Rating:
5.0

All of our dealings with the SW Portland Uhaul location went very well. We have also been to the Beaverton location and will never go there again. Thanks for your excellent service SW Portland!

Kristi S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

JUANITA H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SYLVESTER B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mikaela B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

German S.  |  Overall Experience 
Rating:
2.0

The hours were not convenient, no reason why I can not access my unit at any time. The doors to the unit area had no way to hold them open and one of the doors would not open. The ground before entering the unit section was very rough pavement making it difficult to use a dolly. There was a truck with a flat blocking one side of the pavement that was there for at least two days.

Glen M.  |  Overall Experience 
Rating:
5.0

Great experience with U-Haul. Renting a unit was easy and the staff member who helped me was great!

Jeniece D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Virginia F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly G.  |  Overall Experience 
Rating:
5.0

Great rental facility compared to the one in NW Portland!

John G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominique D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily W.  |  Overall Experience 
Rating:
5.0

Easy access. Very friendly workers. Thank you.

Diane M.  |  Overall Experience 
Rating:
5.0

Storage was secure but no light inside. Access hours would be nicer to be later, but they were restricted because of issues with “ locals “. The stuff working are great, very friendly and “easy going”.

NICK R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike P.  |  Overall Experience 
Rating:
4.0

Not having 24 hour access proved to be hard to manage.

KIM G.  |  Overall Experience 
Rating:
4.0

One of main entrance to storage building has a difficulty to open. A door service would be needed.

PATRICIO M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Courtney C.  |  Overall Experience 
Rating:
1.0

I left over 15 messages and could not get anyone to call me back. This location need to be under new management and staff needs to be retrained by someone who cares about customer service. The national customer service was amazing and I appreciate their support but the location was rude when I was in person and did not answer emails or voicemails. After I moved out they did not do a walk through until 10 days later. Someone moved junk into my unit. Does not make the facility feel secure. Luckily I used a professional moving company and had evidence that everything was removed from my unit. No one from the location called to inform me about things in the unit. It took over 15 phone calls and 2 months to find out. Thank goodness for the national customer services team that went above and beyond to solve the issue.

Keri J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARLA E.  |  Overall Experience 
Rating:
1.0

I will be leaving this review on Google where I'm in the top 10% of reviewers and have hundreds of thousands of views of my reviews an photos. I had a terrible experience and so much of it was poor management and decisions made by Uhaul Staff, especially at this location. I was supposed to drop off and store at the Aloha location. They would not reserve a unit over the phone and when I arrived and waited in line, he told me I can get a unit in Tigard. By this time traffic was bad to get there, once I did, there was confusion and it took time to get my Truck and AT figured out. First when arriving and attempting to park and go in, I was told by outside staff to go down to the lower parking lot to take my car off, but this was before I had checked in. Once I went down there I had no idea what to do or where to go or how to do this as there is no designated area . When i came back up then i was given better instructions from staff inside. I was given a unit too small. They also required me to back up my trailer to park it which took extra time because I'm not experienced and staff kept telling me to wait before I could park because drivers and vans kept coming in. Then it took even MORE time with staff Making me wait for other cars and trucks to come in (which i was in the way of I guess?). He could have had those later customers wait, especially because then this caused a big line to form before me to get my actual unit. By this time I did not have enough time to move my stuff into too small of a unit. I requested more time because of the mixups, I work at night and cannot wake up early to deal with this but now am forced to go and finish this process at 8am so I can get the truck back in time. This was not given to me. Ther process for a single person to move into the unit was terrible. I had to hold onto big items on a dolly that kept jiggling on the rough pavement right before the door and throwing off my stuff, while I had to swipe to get in the door every time, and struggle to hold the door open to get things In and then worry the door was open too long for the temp control and kept seeing the $150 fine warning. Added to this, there is not a smooth transition for the Dolly's to cross the threshold which makes it even harder for me to get things in. The door that swings open forces you right into the big dots on the floor where the cart goes, but this is in the way and makes getting the cart in even MORE difficult. When dropping off vehicle, I got no confirmation that the process was done and ensue proper payment. Just told to drop off keys and leave. I asked to speak with a manager to mention all of this,, as this form suggests speaking to management to fix issues or concerns, but the associate told me it will take time to find him and I am done waiting for Uhaul Staff to take up more of my time when I should be sleeping. This could all have been done yesterday had uhaul Staff not created such a mess and delay for me. I will never use UHaul again after this experience yesterday and today.

Jonathan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

mirinda l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John G.  |  First Impressions 
Rating:
3.0

I think there shouldn't be hours limiting when you can access your storage and there should be a public restroom and a dumpster by the storage units

Phillis H.  |  Overall Experience 
Rating:
5.0

The online/phone representatives have been great. The young people at the pickup location (WA) seemed a bit overwhelmed, but the older guy appeared to be competent and held it all together. I've been to the Tigard location more than once. The folks here have been very, very helpful. They're great. I plan to do business with them again.

Mike P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David J.  |  Overall Experience 
Rating:
5.0

The facility is very clean snd secure. The staff were all friendly, knowledgeable, and helpful.

Lauraine J.  |  Overall Experience 
Rating:
3.0

The storage facilities were well maintained. The issue I have is: I had to pay an extra months worth of storage rent when I got the very few belongings I had which was a tarp and my lock. I had to quarantine due to Covid exposure so I couldn’t gain access to my storage unit the day after my last day to get which I did not know you had to get it prior to payment date. Is there a way I can get a refund?

Chauntai H.  |  Overall Experience 
Rating:
5.0

Great staff, super helpful and friendly. Highly recommended!!

James W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sean G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBBIE L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PATRICIO M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMMI D.  |  Overall Experience 
Rating:
4.0

Great experience, very helpful staff

Francis H.  |  First Impressions 
Rating:
4.0

staff was friendly, but when I checked in staff stated that the 1 free month was not available due to availability. when I reserved the unit it was available and stated i would not need to pay for it until the first of next month.

Corey B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edna M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOLYN C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jillian I.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jillian I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chauntai H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TAMMI D.  |  First Impressions 
Rating:
5.0

The employees were all very polite and kind.

Lauraine J.  |  First Impressions 
Rating:
5.0

After keeping my storage unit for almost seven years I was happy to find no dust, damage, or anything happened to all my boxes!

JENNIFER J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTIN L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WAYNE M.  |  Overall Experience 
Rating:
3.0

The access hours were less than flexible and if I had done my homework, and I acknowledge this is on me, I would have chosen a different 24/7 storage unit. After having to push my moving date back a day to work with the storage unit hours, upon arrival the door was jammed and we were not able to get in. It took about 30 minutes to find a solution and we moved to a unit in a different building. Richard was wonderful and did everything he could, its just really unfortunate that it happened and on a day that was 110 and after feeling inconvenienced already. After a long day I asked to drop the Uhual truck off at the Tigard location, rather than the Beaverton location, and they were very accommodating. I really appreciate their flexibility.

Mikaely Q.  |  First Impressions 
Rating:
5.0

Just had trouble getting the autopay going

Dennis C.  |  Overall Experience 
Rating:
5.0

I had no issues. Staff friendly and knew their job

Dan T.  |  Overall Experience 
Rating:
3.0

Storage options are limited. not enough options. cost too much. over priced.

sean d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen B.  |  Overall Experience 
Rating:
5.0

Thank you for being so helpful

RENAY r.  |  First Impressions 
Rating:
5.0

It was easy and had great customer service

Trevor S.  |  Overall Experience 
Rating:
3.0

Staff was great and have a storage spot is always nice but the concrete outside the buildings is really rough and pocketed which made moving things in and out more difficult then it should be. Stuff was rattling right off the cart. There also a large dip right at the front door that you have to shove or pull hard to get over. Again more stuff falling off the cart. Also its a pain in the But trying to hold the doors open going in and out. The first month free was the reason I chose this uhaul storage facility and I would still do it again despite the incoviences.

kevon B.  |  Overall Experience 
Rating:
1.0

So disappointed with this company. The doors and gates to the storage unit was sometimes just left open. My unit was broken into twice. When I mentioned one of the break-ins to the woman working behind the desk, she was extremely rude and didn’t pass on my break-in to a manager so I had to go back in person. I lost some items very dear to me and the manager suggested that maybe someone I knew might have broken into the unit. Outrageous. I can’t image a worse experience with a storage unit company.

mike j.  |  Overall Experience 
Rating:
1.0

Online it says access hours are until 10pm, we showed up around 3pm began unloading our 26ft Uhaul. At approx 4:20 I went to ask if there was about her unit we could rent at which point I was informed that we would not have access after 5pm. At that point so much of our stuff had been unloaded because we thought we had access until 10pm that we could not have put stuff back in the truck any faster if we had wanted to. The staff was extremely rude. When I commented that the website said access hours were until 10pm staff simply said we don’t make the website. We became locked in, no staff even came to see if were were still down there, we had no way of getting out we had finished literally throwing stuff in our truck at 5:06pm. I would never recommend this store to anyone. The customer service was atrocious.

Jillian I.  |  First Impressions 
Rating:
5.0

Customer service was great

Trevor S.  |  First Impressions 
Rating:
5.0

The temporary access hours are a little inconvenient due to my work schedule, I assume those are COVID related though, so no big deal. I felt like my stuff was safe, and that’s all that really matters to me. The trailer return was quick and easy, and that free month of storage was perfect for my situation; it ultimately was the reason for me choosing uhaul.

Jacob N.  |  Overall Experience 
Rating:
5.0

Storage hours need to be later.and it’s difficult when you get locked in after 7 when no one tells you you will be locked in

MELISSA JOANNE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDITH P A.  |  Overall Experience 
Rating:
5.0

Very simple to rent online and access my unit

Kim R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lauren K.  |  First Impressions 
Rating:
5.0

Pleasure to deal with these people. Mr Hall especially is generous and helpful.

MARTIN L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cody M.  |  First Impressions 
Rating:
5.0

I moved into unit 108 on 04/22/21 and the employee who took care of me was beyond excellent! I wish I could remember her name, but unfortunately I am terrible with names. Regardless, her customer service, attitude, and service were superb. Not all U-Haul storage locations are created equal, I have used many, and this was the best service I have ever received! I will be going out of my way to use SW Portland U-Haul in the future because of her!

LARRY G.  |  First Impressions 
Rating:
4.0

I originally reserved a 10' x 20' unit. A staff person at the location "un-reserved" the unit and rented it to someone else. Mr. Hall arranged to substitute a 7' x 23' unit, which ended up working out fine. Mr. Hall did an excellent job in this part of the transaction. Other staff members were very courteous and helpful.

R. ERICK J.  |  First Impressions 
Rating:
1.0

I had rented a Uhaul truck to move the remaining items that were in my storage. I ended moving these items that were left in my storage unit by myself, items such as a washer/dryer and Huge wall hanging pictures. I have emphysema causing me to stop several times cause I was having a hard time breathing. By the time I was done securing my belongings in the Uhaul truck it was after hours and I could not get out of the gate. I called the 800 number for Uhaul and got the answering service apparently, they got ahold of the general manager. The general manager told the answering service to tell me he's not going to open the gate and if I called the police to get out I would get it for trespassing. I informed uhaul's answering service that I have emphysema and I don't have an extra inhaler with me and could she try to get ahold of someone to let me. She eventually was able to get ahold of someone who providered her with a gate cade to get out. I would never recommend this business to anyone, not even my worst enemy! ABSOLUTELY THE WORST STORAGE FACILITY!

Deanna P.  |  Overall Experience