Customer Reviews for U-Haul Storage of SW Portland

12,495 reviews

11552 SW Pacific Hwy   Tigard, OR 97223
(Across from Fred Meyer on 99W)

(503) 245-0791

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(503) 245-0791

11552 SW Pacific Hwy
Tigard, OR 97223
(Across from Fred Meyer on 99W)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Equipment was in bad shape.

Benjamin N. 
Rating:
4.0

Fix your app - I had an update to my tow and the system confused me having to return multiple things. Took me a long time to debug that return one thing didn't possible and was stuck on the odometer/pics part of the return. System didn't tell me I was in the wrong order. Also instructions were not completely clear which areas were safe to leave the uhaul in.

Nick H. 
Rating:
5.0

My rental experience was easy and painless.

Chris B. 
Rating:
2.0

I have rented two trucks from this location in the last year - a 15' truck and a 20' truck - to move from Portland to Eugene. BOTH trucks had a nail in one tire. This proved to be a huge hassle to deal with during the process of moving my family. Everything worked out in the end - there were no major events due to the nails - but this reflects VERY poorly on the maintenance of vehicles at this location and is a significant safety risk.

Randy H. 
Rating:
5.0

App truck check-out didn't work. Local staff was very helpful.

Benjamin R. 
Rating:
3.0

I made a reservation online, but it still took a 20 minute transaction at the counter. It seems all relevant information, including drivers license upload, can be handled online… including choice of insurance and signatures. Customers should come in, show ID… and get the trailer or rental immediately. I feel like U-Haul is still in the 90's with your process. You have an opportunity to make this experience so much better with the technology that is available in 2022.

Mitch H. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Stacy B. 
Rating:
5.0

Excellent experience, everything went smooth as silk. Prompt service, and very easy to rent from this location. I will recommend this location for sure.

Brian F. 
Rating:
4.0

All business.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

Nothing. Continue with welcomes as you enter

Clarence C. 
Rating:
5.0

The trailer did not come with a tongue crank or even an exterior tongue jack. As older customers, we really struggled with this and would not rent another trailer without this.

Judee F. 
Rating:
4.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Shannon S. 
Rating:
5.0

Customer did not leave a comment.

Dina W. 
Rating:
5.0

I don't know what you can do to improve, but I'd be very pleased if you just stayed as good as you are now. A very good transaction.

FREDERICK K. 
Rating:
5.0

All the time the employees are friendly and I like Larry he is very kind he dose has a great team Thanks

Fahd A. 
Rating:
5.0

The gentleman behind the counter was so helpful and kind.

andrea H. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

I rented a dolly and furniture rolling thing (don't remember what it's called) it wasn't on the trailer, but I was charged for it.

Natalie R. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Staff are always quick and professional.

Sara P. 
Rating:
5.0

Love the guys at this location… they are always great and the equipment is always in excellent condition

Gordon H. 
Rating:
5.0

Great experience start to finish, no hassles and friendly staff.

Brett M. 
Rating:
5.0

Customer did not leave a comment.

Normund A. 
Rating:
2.0

The parking was blocked off so you had to pull back out onto Hwy 99 and drive around to park. The truck was NOT worth the money as it was awful to drive and the window did not close correctly. I usually have a good experience at this Tigard site but did not yesterday and the girl working was very rude. They were busy but no reason to be rude to anyone.

Dorothy M. 
Rating:
5.0

Dylan was super friendly and was on top of it when it came time to unhook my trailer! 10/10 will come back

Harrison W. 
Rating:
3.0

More clarity on after hours drop off options

Michael C. 
Rating:
2.0

Front desk was dismissive and rude.

William G. 
Rating:
5.0

Larry and his crew are always quick and speedy and offer great help and service! They help you pick what works best for you and are great at that. I rent from them a couple times a month! So great!

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

guadalupe P. 
Rating:
5.0

Customer did not leave a comment.

Fred L. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

IGOR S. 
Rating:
3.0

I was charged $75 and it was $44. My credit card was charged the $75! They said it could take 3 days to credit my card. It has been 3 days and I do not see a credit. Why are you charging fees before they are incurred?! I want my credit!

Susanne S. 
Rating:
3.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Staff were professional and facilitated last minute missing equipment for towing (missing tow cable converter from flat 4 to round 7; it was in stock in facility).

Mark G. 
Rating:
5.0

The guys working at the counter were extremely friendly and helpful

TIMOTHY ROBERT O. 
Rating:
5.0

Customer did not leave a comment.

Elena B. 
Rating:
5.0

Impressive ease of drop off. Friendly people.

John S. 
Rating:
1.0

I have rented uhual many times and had great experiences but today was just poor experience overall. I was scheduled to pick up my van at 6:30am, when arriving I followed all the instructions and noticed the van I was supposed to pick up was blocked by another van so there was no way I was able to pull it out , second the code to get the key I was given didn't work so o called the customer service which was very nice but unable to support since the local store didn't open until 7 , I asked the customer service agent over the phone if there was anything they could do for me after all this and me having to wait over 30 minutes to talk to local agent . I was offered free mileage over the phone but we got disconnected and never received a call back , I called back the customer service and told a second agent everything that happened by that time the store was opening and the agent told me to talk to local store manager about all of this. When sharing my experience with local store they seem to not care and didn't even apologize but all said was “ it happens” on top of it after mentioning i was offered free mileage he said he could only give me 10 miles for free at this time I was line whatever since I was running late. When getting into the truck I check the Miles on the odometer and my paperwork and all I was really given for free was 7 miles , again I was like whatever I already lost 40 minutes . This was the worse experience with uhual or pretty much with this location and not in general.

Jaime C. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
3.0

Customer did not leave a comment.

Nicholas K. 
Rating:
3.0

I am not sure I can recommend U-Haul at all. The whole experience was bad, mostly the online part, not especially this location, which was fine and better than my pickup location.

Heather H. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
3.0

It was nighttime in the rain after hours, and lighting was just adequate.

Henry H. 
Rating:
4.0

Customer did not leave a comment.

Quentin S. 
Rating:
5.0

Nothing, I wish I had known you were there earlier on in my move. Thank you

Edward B. 
Rating:
5.0

Customer did not leave a comment.

ROWSHAN J. 
Rating:
4.0

Customer did not leave a comment.

Hunter S. 
Rating:
5.0

Customer did not leave a comment.

Chang P. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
3.0

Customer did not leave a comment.

Phillip S. 
Rating:
5.0

The Uhaul app is the absolute worst. It didnt let me submit any pictures, kept telling me to retake them. The pictures were fine.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Kent R. 
Rating:
5.0

My vehicle as ready when I got there. I had a good experience.

Gilbert M. 
Rating:
5.0

They do a Great Job with customer service issues.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Ken W. 
Rating:
3.0

Repaint parking lot with yellow not white. Could not see against sun.

Cynthia O. 
Rating:
5.0

Customer did not leave a comment.

Andy P. 
Rating:
5.0

Customer did not leave a comment.

Evan T. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Your online vs in office checkin is confusing

James K. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
3.0

Customer did not leave a comment.

Jessica R. 
Rating:
4.0

Nice location and friendly staff. Efficient operation and easy. They would get an excellent rating but they never have 12' trailers when I need them.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

Darold B. 
Rating:
5.0

Easy check in and hook up to trailer. Staff met me when I returned the equipment and unhooked the trailer. Fair pricing, great experience all around. Thanks!

Jesse E. 
Rating:
5.0

Customer did not leave a comment.

Mary Lou A. 
Rating:
5.0

Easy to find. very organized and employees very responsive

Margaret S. 
Rating:
5.0

Customer did not leave a comment.

Claudiu M. 
Rating:
5.0

Customer did not leave a comment.

Bogdan A. 
Rating:
5.0

Customer did not leave a comment.

Mohamad M. 
Rating:
5.0

Customer did not leave a comment.

Alireza M. 
Rating:
5.0

Nothing, you guys are rock stars!

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Shane W. 
Rating:
5.0

Customer did not leave a comment.

David I. 
Rating:
5.0

Online suggestions are difficult to remove from mobile ordering. Got extra supplies I had not intended. Chair bags and 48 moving blankets. We did not open three of the bags but made use of them as padding. Drop off location not a uhaul store so was unable to rectify. All in all, Uhaul rocked for a third time for me in the past 2.5 months. Love the 10' truck. Powerful towing a car and powerful on its own. Good honest equipment and ease of use.

Jeffrey C. 
Rating:
5.0

The person who booked the truck for me was great, very professional and answered all my questions. Great location, service, and all around experience!

John B. 
Rating:
5.0

Always a pleasure to rent from that specific location friendly people and always equipments available

Mohamad M. 
Rating:
5.0

Customer did not leave a comment.

Wendy C. 
Rating:
5.0

Customer did not leave a comment.

Calob R. 
Rating:
5.0

Customer did not leave a comment.

Kristy A. 
Rating:
3.0

Provide locks, a full tank of gas to start & more comfortable seats. Also, for the price I am paying, I should not have to clean it at the end…it would be wise and courteous to provide that at the end

Kassie M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
2.0

I was surprised how little fuel the truck started with. I would expect a rental to have a full tank. This one had 1/4+. I was in town so it didn't matter but without know how much a 25 foot truck would use during the rental it seemed, or came off as poor business on your end

Ben R. 
Rating:
1.0

I was charged an insane amount $2700+ despite me being told on multiple occasions that my property was going to be disposed of if I wasnt there to clean out the truck on X day. I got sick with Covid, and I couldnt finish unloading the truck, and it was picked up still full right before a snowstorm! I had nowhere to live, no money and no way to get there. My Items could have been placed in storage and I be charges those fees, not fees for having the truck for a month! Unbelievable!! I never authorized a charge like that to my card!

Marjorie P. 
Rating:
5.0

Very efficient check out and return.

Kristy A. 
Rating:
5.0

Customer did not leave a comment.

Katherine B. 
Rating:
3.0

When I checked out, after returning the rental truck I was told I would receive an email invoice within 5 minutes. I have yet to receive that, 6 hours later.

DAVID D. 
Rating:
5.0

Thank you

Noelle N.  |  Overall Experience 
Rating:
4.0

Everyone was very professional and kind. Equipment was perfect

Marguerite B. 
Rating:
5.0

Customer did not leave a comment.

Angelica A. 
Rating:
4.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Dianna L. 
Rating:
5.0

Always pleasure renting from that specific location friendly staff and always equipments available

Mohamad M. 
Rating:
5.0

The drop off was pretty simple and the location is great. I didn't encounter the staff for dropping the truck off because I did it after hours, but they were really nice and helpful when I went to get my storage unit the day before. I was slightly confused on where exactly to leave the truck for after hours drop off as it didn't specify on the website where the best place was (but it did specify where equipment drop off was for business hours), but other than that it was great!

Sierra B. 
Rating:
5.0

thanks

mac B. 
Rating:
5.0

Customer did not leave a comment.

Diana K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane C.  |  First Impressions 
Rating:
3.0

Should have told me that there was an option larger than 10x15 before I unloaded half of a 26 ft truck. Especially when I said I have a full 26 foot truck to unload. It wasn't until I walked up to the office and said I need another 10x15. But great for upselling. Unfotunately, I will go somewhere else next time unless I am refunded for one of them. Also if i rent a truck I would not expect blankets and a dolly in it taking up space that i need in a truck.

matt P.  |  Overall Experience 
Rating:
5.0

All of our dealings with the SW Portland Uhaul location went very well. We have also been to the Beaverton location and will never go there again. Thanks for your excellent service SW Portland!

Kristi S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

JUANITA H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SYLVESTER B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mikaela B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

German S.  |  Overall Experience 
Rating:
2.0

The hours were not convenient, no reason why I can not access my unit at any time. The doors to the unit area had no way to hold them open and one of the doors would not open. The ground before entering the unit section was very rough pavement making it difficult to use a dolly. There was a truck with a flat blocking one side of the pavement that was there for at least two days.

Glen M.  |  Overall Experience 
Rating:
5.0

Great experience with U-Haul. Renting a unit was easy and the staff member who helped me was great!

Jeniece D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Virginia F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly G.  |  Overall Experience 
Rating:
5.0

Great rental facility compared to the one in NW Portland!

John G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominique D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily W.  |  Overall Experience 
Rating:
5.0

Easy access. Very friendly workers. Thank you.

Diane M.  |  Overall Experience 
Rating:
5.0

Storage was secure but no light inside. Access hours would be nicer to be later, but they were restricted because of issues with “ locals “. The stuff working are great, very friendly and “easy going”.

NICK R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike P.  |  Overall Experience 
Rating:
4.0

Not having 24 hour access proved to be hard to manage.

KIM G.  |  Overall Experience 
Rating:
4.0

One of main entrance to storage building has a difficulty to open. A door service would be needed.

PATRICIO M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Courtney C.  |  Overall Experience 
Rating:
1.0

I left over 15 messages and could not get anyone to call me back. This location need to be under new management and staff needs to be retrained by someone who cares about customer service. The national customer service was amazing and I appreciate their support but the location was rude when I was in person and did not answer emails or voicemails. After I moved out they did not do a walk through until 10 days later. Someone moved junk into my unit. Does not make the facility feel secure. Luckily I used a professional moving company and had evidence that everything was removed from my unit. No one from the location called to inform me about things in the unit. It took over 15 phone calls and 2 months to find out. Thank goodness for the national customer services team that went above and beyond to solve the issue.

Keri J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARLA E.  |  Overall Experience 
Rating:
1.0

I will be leaving this review on Google where I'm in the top 10% of reviewers and have hundreds of thousands of views of my reviews an photos. I had a terrible experience and so much of it was poor management and decisions made by Uhaul Staff, especially at this location. I was supposed to drop off and store at the Aloha location. They would not reserve a unit over the phone and when I arrived and waited in line, he told me I can get a unit in Tigard. By this time traffic was bad to get there, once I did, there was confusion and it took time to get my Truck and AT figured out. First when arriving and attempting to park and go in, I was told by outside staff to go down to the lower parking lot to take my car off, but this was before I had checked in. Once I went down there I had no idea what to do or where to go or how to do this as there is no designated area . When i came back up then i was given better instructions from staff inside. I was given a unit too small. They also required me to back up my trailer to park it which took extra time because I'm not experienced and staff kept telling me to wait before I could park because drivers and vans kept coming in. Then it took even MORE time with staff Making me wait for other cars and trucks to come in (which i was in the way of I guess?). He could have had those later customers wait, especially because then this caused a big line to form before me to get my actual unit. By this time I did not have enough time to move my stuff into too small of a unit. I requested more time because of the mixups, I work at night and cannot wake up early to deal with this but now am forced to go and finish this process at 8am so I can get the truck back in time. This was not given to me. Ther process for a single person to move into the unit was terrible. I had to hold onto big items on a dolly that kept jiggling on the rough pavement right before the door and throwing off my stuff, while I had to swipe to get in the door every time, and struggle to hold the door open to get things In and then worry the door was open too long for the temp control and kept seeing the $150 fine warning. Added to this, there is not a smooth transition for the Dolly's to cross the threshold which makes it even harder for me to get things in. The door that swings open forces you right into the big dots on the floor where the cart goes, but this is in the way and makes getting the cart in even MORE difficult. When dropping off vehicle, I got no confirmation that the process was done and ensue proper payment. Just told to drop off keys and leave. I asked to speak with a manager to mention all of this,, as this form suggests speaking to management to fix issues or concerns, but the associate told me it will take time to find him and I am done waiting for Uhaul Staff to take up more of my time when I should be sleeping. This could all have been done yesterday had uhaul Staff not created such a mess and delay for me. I will never use UHaul again after this experience yesterday and today.

Jonathan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

mirinda l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John G.  |  First Impressions 
Rating:
3.0

I think there shouldn't be hours limiting when you can access your storage and there should be a public restroom and a dumpster by the storage units

Phillis H.  |  Overall Experience 
Rating:
5.0

The online/phone representatives have been great. The young people at the pickup location (WA) seemed a bit overwhelmed, but the older guy appeared to be competent and held it all together. I've been to the Tigard location more than once. The folks here have been very, very helpful. They're great. I plan to do business with them again.

Mike P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David J.  |  Overall Experience 
Rating:
5.0

The facility is very clean snd secure. The staff were all friendly, knowledgeable, and helpful.

Lauraine J.  |  Overall Experience 
Rating:
3.0

The storage facilities were well maintained. The issue I have is: I had to pay an extra months worth of storage rent when I got the very few belongings I had which was a tarp and my lock. I had to quarantine due to Covid exposure so I couldn’t gain access to my storage unit the day after my last day to get which I did not know you had to get it prior to payment date. Is there a way I can get a refund?

Chauntai H.  |  Overall Experience 
Rating:
5.0

Great staff, super helpful and friendly. Highly recommended!!

James W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sean G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBBIE L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PATRICIO M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMMI D.  |  Overall Experience 
Rating:
4.0

Great experience, very helpful staff

Francis H.  |  First Impressions 
Rating:
4.0

staff was friendly, but when I checked in staff stated that the 1 free month was not available due to availability. when I reserved the unit it was available and stated i would not need to pay for it until the first of next month.

Corey B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edna M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOLYN C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jillian I.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jillian I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chauntai H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TAMMI D.  |  First Impressions 
Rating:
5.0

The employees were all very polite and kind.

Lauraine J.  |  First Impressions 
Rating:
5.0

After keeping my storage unit for almost seven years I was happy to find no dust, damage, or anything happened to all my boxes!

JENNIFER J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTIN L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WAYNE M.  |  Overall Experience 
Rating:
3.0

The access hours were less than flexible and if I had done my homework, and I acknowledge this is on me, I would have chosen a different 24/7 storage unit. After having to push my moving date back a day to work with the storage unit hours, upon arrival the door was jammed and we were not able to get in. It took about 30 minutes to find a solution and we moved to a unit in a different building. Richard was wonderful and did everything he could, its just really unfortunate that it happened and on a day that was 110 and after feeling inconvenienced already. After a long day I asked to drop the Uhual truck off at the Tigard location, rather than the Beaverton location, and they were very accommodating. I really appreciate their flexibility.

Mikaely Q.  |  First Impressions 
Rating:
5.0

Just had trouble getting the autopay going

Dennis C.  |  Overall Experience 
Rating:
5.0

I had no issues. Staff friendly and knew their job

Dan T.  |  Overall Experience 
Rating:
3.0

Storage options are limited. not enough options. cost too much. over priced.

sean d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen B.  |  Overall Experience 
Rating:
5.0

Thank you for being so helpful

RENAY r.  |  First Impressions 
Rating:
5.0

It was easy and had great customer service

Trevor S.  |  Overall Experience 
Rating:
3.0

Staff was great and have a storage spot is always nice but the concrete outside the buildings is really rough and pocketed which made moving things in and out more difficult then it should be. Stuff was rattling right off the cart. There also a large dip right at the front door that you have to shove or pull hard to get over. Again more stuff falling off the cart. Also its a pain in the But trying to hold the doors open going in and out. The first month free was the reason I chose this uhaul storage facility and I would still do it again despite the incoviences.

kevon B.  |  Overall Experience 
Rating:
1.0

So disappointed with this company. The doors and gates to the storage unit was sometimes just left open. My unit was broken into twice. When I mentioned one of the break-ins to the woman working behind the desk, she was extremely rude and didn’t pass on my break-in to a manager so I had to go back in person. I lost some items very dear to me and the manager suggested that maybe someone I knew might have broken into the unit. Outrageous. I can’t image a worse experience with a storage unit company.

mike j.  |  Overall Experience 
Rating:
1.0

Online it says access hours are until 10pm, we showed up around 3pm began unloading our 26ft Uhaul. At approx 4:20 I went to ask if there was about her unit we could rent at which point I was informed that we would not have access after 5pm. At that point so much of our stuff had been unloaded because we thought we had access until 10pm that we could not have put stuff back in the truck any faster if we had wanted to. The staff was extremely rude. When I commented that the website said access hours were until 10pm staff simply said we don’t make the website. We became locked in, no staff even came to see if were were still down there, we had no way of getting out we had finished literally throwing stuff in our truck at 5:06pm. I would never recommend this store to anyone. The customer service was atrocious.

Jillian I.  |  First Impressions 
Rating:
5.0

Customer service was great

Trevor S.  |  First Impressions 
Rating:
5.0

The temporary access hours are a little inconvenient due to my work schedule, I assume those are COVID related though, so no big deal. I felt like my stuff was safe, and that’s all that really matters to me. The trailer return was quick and easy, and that free month of storage was perfect for my situation; it ultimately was the reason for me choosing uhaul.

Jacob N.  |  Overall Experience 
Rating:
5.0

Storage hours need to be later.and it’s difficult when you get locked in after 7 when no one tells you you will be locked in

MELISSA JOANNE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDITH P A.  |  Overall Experience 
Rating:
5.0

Very simple to rent online and access my unit

Kim R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lauren K.  |  First Impressions 
Rating:
5.0

Pleasure to deal with these people. Mr Hall especially is generous and helpful.

MARTIN L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cody M.  |  First Impressions 
Rating:
5.0

I moved into unit 108 on 04/22/21 and the employee who took care of me was beyond excellent! I wish I could remember her name, but unfortunately I am terrible with names. Regardless, her customer service, attitude, and service were superb. Not all U-Haul storage locations are created equal, I have used many, and this was the best service I have ever received! I will be going out of my way to use SW Portland U-Haul in the future because of her!

LARRY G.  |  First Impressions 
Rating:
4.0

I originally reserved a 10' x 20' unit. A staff person at the location "un-reserved" the unit and rented it to someone else. Mr. Hall arranged to substitute a 7' x 23' unit, which ended up working out fine. Mr. Hall did an excellent job in this part of the transaction. Other staff members were very courteous and helpful.

R. ERICK J.  |  First Impressions 
Rating:
1.0

I had rented a Uhaul truck to move the remaining items that were in my storage. I ended moving these items that were left in my storage unit by myself, items such as a washer/dryer and Huge wall hanging pictures. I have emphysema causing me to stop several times cause I was having a hard time breathing. By the time I was done securing my belongings in the Uhaul truck it was after hours and I could not get out of the gate. I called the 800 number for Uhaul and got the answering service apparently, they got ahold of the general manager. The general manager told the answering service to tell me he's not going to open the gate and if I called the police to get out I would get it for trespassing. I informed uhaul's answering service that I have emphysema and I don't have an extra inhaler with me and could she try to get ahold of someone to let me. She eventually was able to get ahold of someone who providered her with a gate cade to get out. I would never recommend this business to anyone, not even my worst enemy! ABSOLUTELY THE WORST STORAGE FACILITY!

Deanna P.  |  Overall Experience 
Rating:
4.0

Access to the storage units should be extended later in the evening to 9 PM seven days a week.

Christopher A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan B.  |  Overall Experience 
Rating:
1.0

Worst customer service experience I’ve had in years. Moving is already stressful enough and the Tigard uhual location made things much worse.this is what happened: -when given a log in for the gate and a storage locker, it was put under the name “craigger hall” and not my name, I had to get this all fixed which took an extra hour. -the original locker I was given was broken. The door was sagging and the lock wouldn’t align with the holes, so you couldn’t close the door. So I had to completely move out from 307 to 309, which took another extra hour. -when I called to make a hitch appointment I was scheduled for the upcoming Monday. I called that morning to confirm my noon appointment and they said it didn’t exist, so they rescheduled. When I called the day before they still didn’t have it on the calendar, when I looked at my reservation it was for Little Rock, AR, not Tigard Oregon, had to reschedule a 3rd time and this took more time. I asked 3 times that they make sure my storage locker rental would terminate on the 23rd, each time they said no problem, then I get an email 8 days after the 23rd saying to remember to pay for my locker rent on the 8th, meaning it never got canceled. The tigers staff seemed annoyed rather than apologetic. I completely understand why the Tigard location has 2.3 stars on google and assume that rating will continue to plummet. All and all, you guys made life more stressful, your equipment was dirty and broken, and your staff is unhelpful and poorly trained. I will go out of my way to make sure no one ever uses your location.

nick l.  |  Overall Experience 
Rating:
5.0

I used uhaul for three dufferent moves! The guys great customer service!!! I didnt get their names but please look on the dates I was in and share with them they are “All Stars” HAPPY HOLIDAYS!! Ingrid Robinson

Ingrid R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALAN G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALAN G.  |  First Impressions 
Rating:
4.0

Everything was great. I did have some issues getting into the building initially but that was resolved. And at the end of my time, I checked with the office staff and closed things out (recorded in the computer) but was charged for an extra month. It took returning to the location because I couldn't get through on the phone. Once there, it was easy to resolve, but having already moved away it was a huge pain.

rachel h.  |  Overall Experience 
Rating:
4.0

nothing bad to say. Staff was awesome!

dale p.  |  Overall Experience 
Rating:
1.0

Huge stain in the middle of the room, I don't know what it is. Some sort of green substance. Sticky and mildew on the walls. Water leaks into the room. Huge beam in the middle of the room that takes away storage space. Hallway is not maintained and it advertised as climate control unit, not even close. It's so cold in the unit and inside the building I have to wear my winter coat. They supposed heating units are so covered by mold And dirt ,I am not sure when the last time they changed the filters. Filthy and not sanitary.

Sarah W.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Patricia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen H.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Kirsten S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

thompson c.  |  Overall Experience 
Rating:
5.0

I lost my credit card once and a staff member went above and beyond to help me look for it. He went and looked at cameras, he looked in the store, he looked outside, HE EVEN HELPED ME LOOK IN MY CAR!! If I ever need storage again, I will 100% be coming back!

ALEJANDRA R.  |  Overall Experience 
Rating:
5.0

I moved 10 hours to Portland without knowing anything about the area the facility was located at. The U-Haul facility was great, well located, easy in an out and the units were clean. One month free was a huge bonus and I stayed another without feeling a money pinch. Definitely would recommend to anyone looking to store their stuff.

Todd N.  |  Overall Experience 
Rating:
5.0

The staff and process was very easy to work with. Being able to easily rent a truck is awesome.

Tod C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William B.  |  Overall Experience 
Rating:
5.0

The free one month storage that comes with a truck rental is awesome! It allows relief from the chaos of moving until order is restored. Thanks!

David S.  |  Overall Experience 
Rating:
5.0

Great staff!

David S.  |  First Impressions 
Rating:
5.0

Very fast and efficient staff

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie P.  |  First Impressions 
Rating:
5.0

Thank you for your excellent service!

Rebecca W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cadence W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Becca S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lee w.  |  Overall Experience 
Rating:
5.0

Thank you to the team...it was a great experience & everything worked out perfectly. We highly recommend you to anyone needing moving & storage services.

Ken L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Becca S.  |  First Impressions 
Rating:
5.0

staff was amazingly friendly & professional, very accommodating & helpful with a host of questions. transaction went extremely smoothly. very efficient operation. looking forward to possible future needs

Ken L.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JAMIE R.  |  Overall Experience 
Rating:
5.0

Friendly and efficient.

Rosa W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jay B.  |  First Impressions 
Rating:
5.0

The facilities were secure and clean and we felt safe storing our belongings at this location. The staff was very accommodating when we realized the storage unit we had reserved was too small and allowed us to change it to a larger unit.

Blake S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Paul P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisa P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alfredo S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jared H.  |  First Impressions 
Rating:
5.0

Larry is the consument professional and a very nice person. I would definitely recommend this facility to anyone who wants to store or move.

Ron W.  |  Overall Experience 
Rating:
5.0

Larry and his team are gr8. Don't know the name of the young lady that helped me yesterday ( she was working the units ..grounds) She couldn't have been more helpful and nice😁 Thanks you

EILEEN E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alfredo S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tara s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sager A.  |  First Impressions 
Rating:
4.0

The only problem was the seal on the door. Yes your facility was well maintained but every time I came there were a ton of leaves in my unit:-( Please send my refund ASAP, Thank you!!!! Tom

Tom B.  |  Overall Experience 
Rating:
5.0

Been at this facility for years and have had nothing but excellent experiences. The staff has always gone out of thier way to be helpful, and even if they couldn't be, they have always been kind.

KELLY E.  |  Overall Experience 
Rating:
1.0

Horrible management, treated inhumanely by management of this location by being locked in the storage facility until 5 a.m.!!! Go elsewhere! Or get a lawyer... It seems corporate doesn't care either!

Casandra L.  |  Overall Experience 
Rating:
2.0

The storage facility was overcrowded with uhuals being stored on both sides of either ends trying to come out of the isles. I could barley get out to be honest. It was ridiculous and needs fixed.

crystal g.  |  First Impressions 
Rating:
3.0

They didn't give me my receipt from the uhal rental

Joe L.  |  Overall Experience 
Rating:
5.0

Early phone calls to reserve and all on-site staff were always polite and thorough. Everything was professional and the accommodations were just perfect. Thank you.

rosendo r.  |  Overall Experience 
Rating:
5.0

We had a really pleasant and enjoyable experience with the U-HAUL truck rental and U-HAUL storage unit rental we used in the past 2 months! This is a top notch organization all were GREAT to work with

David G.  |  Overall Experience 
Rating:
4.0

The staff was extremely helpful, the phone conversations good! Our only problem was the constant blockage after hours to the storage driveway and gate by return rental trucks. The 24/7 access is not.

David K.  |  Overall Experience 
Rating:
5.0

Everything worked out great for us. Thank you!

doug r.  |  Overall Experience 
Rating:
5.0

Despite having several customers at the counter late on a Sunday and troubles with the computers, the people at the counter were polite and patient. We were exhausted -- a long day. They were great!

LISA P.  |  First Impressions 
Rating:
1.0

Rented storage space, was supposed to have 24hr access for the evening. Got there later that night with full truck and help, access denied. Now have truck parked at home for unnecessary extra days

Drew B.  |  First Impressions 
Rating:
4.0

Staff was very helpful

RUSSELL B.  |  Overall Experience 
Rating:
5.0

Very helpful and accomodating

Priscilla G.  |  First Impressions 
Rating:
3.0

Need some additional help near 5pm for closing. The team got it all done, but it was stressful near the end of day to get in the storage locker correctly during closing.

Teriko M.  |  First Impressions 
Rating:
5.0

It was an overall great experience and they were very helpful and I am glad I chose them to store my things. I had my grandson with me and they engaged him in conversation and made it fun for him too.

Phillis T.  |  First Impressions 
Rating:
5.0

Very helpful and easy to work with staff.

john c.  |  First Impressions 
Rating:
5.0

This facility was great. Staff were extremely helpful and friendly.

Stephen N.  |  Overall Experience 
Rating:
4.0

The computers seem to not show correctly what storage units are available.

Alfredo S.  |  First Impressions 
Rating:
5.0

.

nancy b.  |  First Impressions 
Rating:
5.0

Check in went smoothly and the staff were quite efficient/helpful.

TERI M.  |  First Impressions 
Rating:
5.0

Everything was fine

MARGET A.  |  Overall Experience 
Rating:
4.0

Always easy to get into my unit. Friendly staff

MARY O.  |  Overall Experience 
Rating:
5.0

Very helpful, knowledgeable and efficient. We were offered a month free storage and the facility are very clean and accessible. Would use them again.

Stephanie R.  |  First Impressions 
Rating:
5.0

The truck was available at the time of the reservation and the service was excellent from your personnel.

John H.  |  First Impressions 
Rating:
3.0

Everything was great except for the rolling door. I could not roll it up by myself. Had to always make sure I had someone with me to help get it up.

Rita W.  |  Overall Experience 
Rating:
4.0

Larry and the other manager were so nice and helpful would come back again if needed. Thank you guys

holly n.  |  Overall Experience 
Rating:
1.0

Larry provides organized crime storing stolen property, ignores sexual harassment. moved out 11.29 I have whitness, yet I'm getting emails my storage in going into lein. This is financial fraud.

Kristina O.  |  Overall Experience 
Rating:
5.0

The facility was great but your phone and internet services are worthless. Every time we needed help we had to go down to the facility. Once there the service was great. This was very inconvenient .

Pat E.  |  Overall Experience 
Rating:
5.0

I will never use any other company to move EVER AGAIN! I will recommend U-Haul to everyone from now on! They've been more than accommodating with our move. And they have really clean bathrooms too!!

Darlle B.  |  First Impressions 
Rating:
5.0

Great job and very happy!

Andrew R.  |  Reservation 
Rating:
4.0

The unit itself was not well lighted.

Patrick H.  |  Overall Experience 
Rating:
5.0

Incredible service.

Shawna R.  |  Reservation 
Rating:
5.0

big problem with dropoff location being changed after I received my contract. Not online during trip so didn’t see change of location. Could not change dropoffto uhaul storage that had available unit

Carrie T.  |  Reservation 
Rating:
4.0

My only negative was that I was charged $40 for keeping the rental truck an hour too long. I wish you had told me that when I turned it in and not just charged my credit card later.

jayne f.  |  Reservation 
Rating:
3.0

Communication was nonexistent. I was told several times I would receive email notifications about the information I requested and never received any of the information I asked for.

Sam L.  |  Overall Experience 
Rating:
1.0

horrible all around service

Owaiss H.  |  Overall Experience 
Rating:
2.0

You can go ahead and contact me for the full story. I will be moving our storage out by the end of the month AND I will be leaving a nasty Yelp review. I'm am absolutely furious by how we were treated

Kirsten S.  |  Overall Experience 
Rating:
1.0

When I arrived the evening of my return I was unable to get to the storage unit without squishing myself between cars due to the fact that the gate was blocked and no one came to open it...

Owaiss H.  |  Reservation 
Rating:
5.0

Very convenient experience. Excellent value. I would improve the entry and exit surfaces of the building doors. Wheels on carts hangup and cause things to fall off cart. Need better communication.

jeffrey s.  |  Overall Experience 
Rating:
5.0

Thanks!

David A.  |  Overall Experience 
Rating:
5.0

Thank you!

Nadine A.  |  Overall Experience 
Rating:
5.0

Great facility and staff.

Janet G.  |  Overall Experience 
Rating:
5.0

Excellent Service. There my first go to.

MELVIN B.  |  Overall Experience 
Rating:
5.0

You guys helped me out tremendously, excellent service from everyone there!!!

Colin D.  |  Overall Experience 
Rating:
5.0

The facility is well maintained, and has also seen good improvements in the 8 years that I had a storage room. Security is taken seriously here, which isn’t always the case elsewhere. Staff is nice.

DANIEL P.  |  Overall Experience 
Rating:
5.0

With the exception of dealing with the local police, regarding an alarm in the facility was going off, because I was at my unit in the middle of the night, all of my experiences were positive.

Cindy F.  |  Overall Experience 
Rating:
5.0

Fantastic customer service at the store.

Jonathan R.  |  Overall Experience 
Rating:
5.0

I was very pleased with the facility and staff. The staff went above and beyond to help me out when I was in a jam. The only drawback was limited space for pulling trailers in and out to load.

Julie T.  |  Overall Experience 
No reviews have been submitted for this location.

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