Customer Reviews for U-Haul Storage of SW Portland

12,183 reviews

11552 SW Pacific Hwy   Tigard, OR 97223
(Across from Fred Meyer on 99W)

(503) 245-0791

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(503) 245-0791

11552 SW Pacific Hwy
Tigard, OR 97223
(Across from Fred Meyer on 99W)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mike P.  |  Overall Experience 
Rating:
4.0

Not having 24 hour access proved to be hard to manage.

KIM G.  |  Overall Experience 
Rating:
4.0

One of main entrance to storage building has a difficulty to open. A door service would be needed.

PATRICIO M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Courtney C.  |  Overall Experience 
Rating:
1.0

I left over 15 messages and could not get anyone to call me back. This location need to be under new management and staff needs to be retrained by someone who cares about customer service. The national customer service was amazing and I appreciate their support but the location was rude when I was in person and did not answer emails or voicemails. After I moved out they did not do a walk through until 10 days later. Someone moved junk into my unit. Does not make the facility feel secure. Luckily I used a professional moving company and had evidence that everything was removed from my unit. No one from the location called to inform me about things in the unit. It took over 15 phone calls and 2 months to find out. Thank goodness for the national customer services team that went above and beyond to solve the issue.

Keri J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARLA E.  |  Overall Experience 
Rating:
1.0

I will be leaving this review on Google where I'm in the top 10% of reviewers and have hundreds of thousands of views of my reviews an photos. I had a terrible experience and so much of it was poor management and decisions made by Uhaul Staff, especially at this location. I was supposed to drop off and store at the Aloha location. They would not reserve a unit over the phone and when I arrived and waited in line, he told me I can get a unit in Tigard. By this time traffic was bad to get there, once I did, there was confusion and it took time to get my Truck and AT figured out. First when arriving and attempting to park and go in, I was told by outside staff to go down to the lower parking lot to take my car off, but this was before I had checked in. Once I went down there I had no idea what to do or where to go or how to do this as there is no designated area . When i came back up then i was given better instructions from staff inside. I was given a unit too small. They also required me to back up my trailer to park it which took extra time because I'm not experienced and staff kept telling me to wait before I could park because drivers and vans kept coming in. Then it took even MORE time with staff Making me wait for other cars and trucks to come in (which i was in the way of I guess?). He could have had those later customers wait, especially because then this caused a big line to form before me to get my actual unit. By this time I did not have enough time to move my stuff into too small of a unit. I requested more time because of the mixups, I work at night and cannot wake up early to deal with this but now am forced to go and finish this process at 8am so I can get the truck back in time. This was not given to me. Ther process for a single person to move into the unit was terrible. I had to hold onto big items on a dolly that kept jiggling on the rough pavement right before the door and throwing off my stuff, while I had to swipe to get in the door every time, and struggle to hold the door open to get things In and then worry the door was open too long for the temp control and kept seeing the $150 fine warning. Added to this, there is not a smooth transition for the Dolly's to cross the threshold which makes it even harder for me to get things in. The door that swings open forces you right into the big dots on the floor where the cart goes, but this is in the way and makes getting the cart in even MORE difficult. When dropping off vehicle, I got no confirmation that the process was done and ensue proper payment. Just told to drop off keys and leave. I asked to speak with a manager to mention all of this,, as this form suggests speaking to management to fix issues or concerns, but the associate told me it will take time to find him and I am done waiting for Uhaul Staff to take up more of my time when I should be sleeping. This could all have been done yesterday had uhaul Staff not created such a mess and delay for me. I will never use UHaul again after this experience yesterday and today.

Jonathan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

mirinda l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John G.  |  First Impressions 
Rating:
3.0

I think there shouldn't be hours limiting when you can access your storage and there should be a public restroom and a dumpster by the storage units

Phillis H.  |  Overall Experience 
Rating:
5.0

The online/phone representatives have been great. The young people at the pickup location (WA) seemed a bit overwhelmed, but the older guy appeared to be competent and held it all together. I've been to the Tigard location more than once. The folks here have been very, very helpful. They're great. I plan to do business with them again.

Mike P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David J.  |  Overall Experience 
Rating:
5.0

The facility is very clean snd secure. The staff were all friendly, knowledgeable, and helpful.

Lauraine J.  |  Overall Experience 
Rating:
3.0

The storage facilities were well maintained. The issue I have is: I had to pay an extra months worth of storage rent when I got the very few belongings I had which was a tarp and my lock. I had to quarantine due to Covid exposure so I couldn’t gain access to my storage unit the day after my last day to get which I did not know you had to get it prior to payment date. Is there a way I can get a refund?

Chauntai H.  |  Overall Experience 
Rating:
5.0

Great staff, super helpful and friendly. Highly recommended!!

James W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sean G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBBIE L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PATRICIO M.  |  First Impressions 
Rating:
4.0

Great experience, very helpful staff

Francis H.  |  First Impressions 
Rating:
4.0

staff was friendly, but when I checked in staff stated that the 1 free month was not available due to availability. when I reserved the unit it was available and stated i would not need to pay for it until the first of next month.

Corey B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edna M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOLYN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chauntai H.  |  First Impressions 
Rating:
5.0

The employees were all very polite and kind.

Lauraine J.  |  First Impressions 
Rating:
3.0

The access hours were less than flexible and if I had done my homework, and I acknowledge this is on me, I would have chosen a different 24/7 storage unit. After having to push my moving date back a day to work with the storage unit hours, upon arrival the door was jammed and we were not able to get in. It took about 30 minutes to find a solution and we moved to a unit in a different building. Richard was wonderful and did everything he could, its just really unfortunate that it happened and on a day that was 110 and after feeling inconvenienced already. After a long day I asked to drop the Uhual truck off at the Tigard location, rather than the Beaverton location, and they were very accommodating. I really appreciate their flexibility.

Mikaely Q.  |  First Impressions 
Rating:
3.0

Storage options are limited. not enough options. cost too much. over priced.

sean d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa I.  |  First Impressions 
Rating:
5.0

Thank you for being so helpful

RENAY r.  |  First Impressions 
Rating:
5.0

Very simple to rent online and access my unit

Kim R.  |  First Impressions 
Rating:
4.0

I originally reserved a 10' x 20' unit. A staff person at the location "un-reserved" the unit and rented it to someone else. Mr. Hall arranged to substitute a 7' x 23' unit, which ended up working out fine. Mr. Hall did an excellent job in this part of the transaction. Other staff members were very courteous and helpful.

R. ERICK J.  |  First Impressions 
Rating:
4.0

Access to the storage units should be extended later in the evening to 9 PM seven days a week.

Christopher A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laurie P.  |  First Impressions 
Rating:
5.0

Friendly and efficient.

Rosa W.  |  First Impressions 
Rating:
1.0

Rented storage space, was supposed to have 24hr access for the evening. Got there later that night with full truck and help, access denied. Now have truck parked at home for unnecessary extra days

Drew B.  |  First Impressions 
Rating:
4.0

My only negative was that I was charged $40 for keeping the rental truck an hour too long. I wish you had told me that when I turned it in and not just charged my credit card later.

jayne f.  |  Reservation 
No reviews have been submitted for this location.

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