1182 NE Stephens St
Roseburg,
OR
97470
(Located south of Garden Vly Blvd across from AutoZone, Customer parking available in city parking North of location)
1182 NE Stephens St
Roseburg,
OR
97470
(Located south of Garden Vly Blvd across from AutoZone, Customer parking available in city parking North of location)
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Allison and Leah were fabulous. A man there was grumpy but the girls were wonderful everything I went in.
Cathy T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lillene F
Rating:
5.0
Everything about working with this UHaul in particular and UHaul in general has been exceptionally easy.
Gray D
|
Overall Experience
Rating:
3.0
Wouldn’t listen to my concerns about why I was overcharged at the pick up site. And this was an actual U-Haul store.
GARRETT L
Rating:
5.0
Get more trucks lol y'all were really polite and curdiois thank you for your help.
MICHAEL P
Rating:
5.0
Customer did not leave a comment.
DARRELL T
Rating:
5.0
Customer did not leave a comment.
VINCENT A
Rating:
5.0
Customer did not leave a comment.
SUSAN J
Rating:
5.0
We rented 2 U-Boxes and moved from Texas to Oregon where they were stored for 5 months. The day we opened the doors to the boxes was great. There was no shifting of anything and we have completed unpacking and there was nothing broken at all.
Our experience with U-Box was excellent and priced reasonable.
No complaints at all.
Vance A
Rating:
5.0
Customer did not leave a comment.
DOUGLAS H
Rating:
4.0
Customer did not leave a comment.
GARY M
Rating:
5.0
The Customer Service was superior!
LISA W
Rating:
5.0
Customer did not leave a comment.
ALAN L
Rating:
5.0
Nothing at all
MARTIN M
Rating:
5.0
Customer did not leave a comment.
Richard F
Rating:
5.0
I went to rent a trailer at our local rent all establishment. I wanted to haul some trash off, and then get some dirt for our garden and lawn.The rent all place told me I couldn't put dirt in the trailer.. UHAUL said that they didn't have a problem with me putting dirt in their trailer as long as I clean it after.. $14.95 a day compared to $70 at our local rent all store. 5 stars Roseburg Oregon UHAUL
DARRELL S
Rating:
5.0
Great experience with them. Helped them out by towing a trailer from Lincoln City to Roseburg as a favor for them. Will be using them again in the near future.
Daniel B
Rating:
4.0
Customer did not leave a comment.
MELISSA F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MELISSA F
|
Overall Experience
Rating:
5.0
Super friendly and prompt service. Quick to bring out the trailer and get me on the road!
TRAVIS E
Rating:
5.0
Customer did not leave a comment.
JARRED S
Rating:
5.0
Customer did not leave a comment.
BRENT R
Rating:
5.0
I don't have any suggestions.
HUGH B
Rating:
5.0
Customer did not leave a comment.
Tyler W
|
Overall Experience
Rating:
5.0
everything was perfect, thank you.
MICHAEL B
Rating:
5.0
I damaged the fender of the trailer. I had purchased the insurance for the trip. The technician who received the trailer was extremely professional and did not compound my guilt in the situation. They were very respectful and made the whole process simple. Big thanks for the flexibility of uhaul and the insurance! A great investment for sure.
Melany G
Rating:
5.0
Customer did not leave a comment.
BOBBY M
Rating:
5.0
Show the customer how to use the equipment. I have used the car trailer lots of times but have never been shown how to put the fender down so you can get in and out of the car. I know how to do this but was never asked if I knew.
LEONARD S
Rating:
4.0
Customer did not leave a comment.
KEITH H
Rating:
1.0
Upgrade you POS systems
Train your people to use them
The experience was very bad!
BRUCE G
Rating:
2.0
Customer did not leave a comment.
richard f
|
Overall Experience
Rating:
5.0
All just fine.
WILLIAM R
Rating:
3.0
The lady that helped us was Excellent. The location and area is very tight to get in and out of..........
KENNETH S
Rating:
5.0
Customer did not leave a comment.
Garret R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HARRIETTE H
Rating:
5.0
When I pulled into the lot, a friendly young man was already walking toward me before I shut the door on my truck! He was courteous and professional, another great example of the treatment I’ve received over the years I’ve been patronizing Uhaul! I’ll be back 👍
WILLARD M
Rating:
5.0
They where very friendly and helpful!!
Jimmy B
Rating:
5.0
The truck was clean and the engine ran smoothly, had plenty of power, etc. However, the steering was so bad that the driver thought there was a problem with tire pressure. That proved not to be the problem, it was with the steering itself. It was so bad that if the road was the least bit bumpy, the truck would immediately pull left or right and the driver had to exert a LOT of pressure to keep it anywhere close to straight. Fortunately the driver was a very strong man; even for him it was physically exhausting to drive the 1300 miles of our trip. For anyone with less strength and stamina it would have been impossible.
YVONNE M
Rating:
3.0
The truck wasn't clean, and the biggest issue was that the driver side didn't have a windshield wiper. Which is crazy because I live in Oregon and it rains here. The last 50 miles of the trip is over some descent mountain passes, and it was raining. This made it hard to see, and therefore very unsafe This is something that should never happen! All trucks should be inspected prior to handing the keys over. Plus, the worker had to be asked what certain things meant in the truck. These are specific buttons to push when the truck is loaded. He wasn't very professional, and the other guy was in training. Then I was charged for 2 gallons of gas! I get a faulty truck, and then given an additional charge! If anything I should be reimbursed not charged anything additional. The guys at the drop off location were nice though.
KIMBERLY S
Rating:
5.0
Our rep. Kyndt was great and very helpful. He was able to navigate multiple questions and issues at the same time. We were able to get on the road in record time! He and his associate were very professional and a perfect example of what is needed in the “service industry”. We thank your team and appreciate the “job well done”!
Sincerely,
Sherry R.
SHERRY R
Rating:
4.0
Have customers take pictures of the rental before using it so that they can confirm that any existing scratches or dents were already there before it was rented. Then they won't be questioned or accused of damaging the rental
CHRISTOPHER B
Rating:
3.0
Customer did not leave a comment.
Jill H
Rating:
5.0
Customer did not leave a comment.
ARLENE M
Rating:
2.0
The self check in portion was too disorganized and I’m being charged way more than the original quote.
Camille W
Rating:
3.0
Customer did not leave a comment.
BRETT T
Rating:
5.0
Nice clean trailer that towed beautifully.. just remember that outside measurement is not inside measurement when dealing with box springs
RUSSELL B
Rating:
4.0
The van had broken parts. The van was clean. We noted the broken things on my agreement so I was not charged. I would recommend location to others.
SARA H
Rating:
5.0
Customer did not leave a comment.
Rafael M
|
Overall Experience
Rating:
1.0
I was asked by U-Haul if I could bring the truck back to Roseburg instead of grants pass like I paid for due to to many trucks at that location so I did just to be billed another 300 for over milage
KYLE A
Rating:
5.0
Awesome people, very helpful.
CHRISTINA F
Rating:
5.0
Customer did not leave a comment.
MARY B
Rating:
5.0
Customer did not leave a comment.
CATHERINE K
Rating:
5.0
Customer did not leave a comment.
TONY C
Rating:
5.0
Customer did not leave a comment.
WILLIAM J
Rating:
5.0
Customer did not leave a comment.
Laurie D
Rating:
5.0
Keep up the great customer service. Continue having enough equipment to meet the demands.
RONI L
Rating:
3.0
Customer did not leave a comment.
ELIJAH F
Rating:
5.0
Friendly professional service
CINDY K
Rating:
5.0
Nothing, I was in and out in a jiffy when I picked up the truck and the drop off was even easier.
Martin M
Rating:
5.0
checked out other such businesses....your people fast, professional and easy....thank you guys !
FRANCINE J
Rating:
5.0
Customer did not leave a comment.
Michael S
Rating:
5.0
Customer service was excellent. Helped answer all my question.
SARA H
Rating:
5.0
Staff is great to work with. Equipment is clean and available. Nationwide availability is the main reason I like uhoul.
PARESH P
Rating:
5.0
Nothing, the people and equipment were great. Workers at this location were very friendly and offered great suggestions.
SHAWNA H
Rating:
5.0
Drop off an hour away. What a drag .
VALERIE C
Rating:
5.0
Extremely efficient service. The Uhaul team at this location is second to none. Prompt service with great attention to detail. This team knows what you need and will expedite your order. Thanks guys!
BRADEN L
Rating:
5.0
Not a thing! The people were fantastic.
SHEREE H
Rating:
4.0
Customer did not leave a comment.
shane e
Rating:
3.0
It was fine, just a little dirty.
CHRISTINA K
Rating:
3.0
I was explaining to the man that took the U-Haul in, and he couldn’t even be bothered with what I had to say. I gave him the pills.
TIFFINIE L
Rating:
5.0
Customer did not leave a comment.
BLAISE L
Rating:
4.0
Customer did not leave a comment.
PAMALA G
Rating:
5.0
Dont know. We were happy with your service.
WILLIAM B
Rating:
5.0
Customer did not leave a comment.
Ryan P
Rating:
5.0
Customer did not leave a comment.
KRISTI N
Rating:
5.0
Customer did not leave a comment.
LORENE K
Rating:
4.0
Customer did not leave a comment.
ISAAC M
Rating:
5.0
Customer did not leave a comment.
SARA H
Rating:
5.0
Easy as can be...thank you!
DANA D
Rating:
5.0
Everyone was so nice and very helpful. I was in and out in a fladh, for both drop off and pick up.
KIRSTEN B
Rating:
5.0
Customer did not leave a comment.
TIMOTHY W
Rating:
5.0
Customer did not leave a comment.
KENNETH P
Rating:
5.0
Customer did not leave a comment.
Judith b
Rating:
5.0
Customer did not leave a comment.
Tyler K
Rating:
5.0
We had an excellent experience. No complaints!
Kelly W
Rating:
5.0
Customer did not leave a comment.
JOYCE W
Rating:
5.0
They were great. Highly impressed.
STEVEN G
Rating:
5.0
Customer did not leave a comment.
Rachel J
Rating:
1.0
To much to write..........
Gary G
Rating:
5.0
Customer did not leave a comment.
WILLIAM S
Rating:
3.0
The tie downs on the car transporter we're not in a working condition
CHARLES W
Rating:
5.0
I didn't catch her name but the young lady that finished helping me hook up was great. Staff was all good. She just was the best.
SHAWN G
Rating:
5.0
Customer did not leave a comment.
SIEGLINDE D
Rating:
4.0
Customer did not leave a comment.
RYAN A
Rating:
5.0
Customer did not leave a comment.
Scott E
Rating:
5.0
Customer did not leave a comment.
DENNIS M
Rating:
5.0
Customer did not leave a comment.
Thomas P
Rating:
5.0
Customer did not leave a comment.
MICHAEL H
Rating:
5.0
Customer did not leave a comment.
PAUL E
Rating:
5.0
Customer did not leave a comment.
DENNIS M
Rating:
5.0
Customer did not leave a comment.
michael s
|
First Impressions
Rating:
5.0
They went out of their way to help me with my needs. Owner is always Excellent!!
ARLENE R
Rating:
4.0
Customer did not leave a comment.
RORY S
Rating:
5.0
Customer did not leave a comment.
DANIEL R
Rating:
5.0
This is an example of a great experience. The staff were professional, onsite, and kind.
PAUL F
Rating:
5.0
Great service
KRIS G
Rating:
5.0
Staff is wonderful and it’s a clean facility!! Rates are compatible in the market.
PARESH P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Natalie B
|
First Impressions
Rating:
5.0
Thank you to the manager, Michelle?, & the rest of the staff there. You all are awesome!!!
Kristine A
|
Overall Experience
Rating:
5.0
The manager was excellent. She was very helpful and did her job appropriately and sufficiently. She definitely deserves her position.
SHANNON T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BARBARA A
|
Overall Experience
Rating:
5.0
Nice employees
Very helpful
Clean area
JAVIER R
|
Overall Experience
Rating:
1.0
After less than 48 hours of picking up keys and signing for unit( which I never used) I came in to explain I don’t need the unit, I am moving. I was given a “final printout “ and told I got no prorated return on $120 rental? So disappointed
Shauna M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LELAND D
|
Overall Experience
Rating:
5.0
Nice place
Friendly people
JAVIER R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
McKenna B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LELAND D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
cindi m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tina G
|
Overall Experience
Rating:
5.0
The staff is always awesome, friendly and helpful for any issues that come up. 100% recommend!
cindi m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Beth G
|
First Impressions
Rating:
5.0
Rob was awesome
Monty L
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Angel G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anjanette M
|
Overall Experience
Rating:
5.0
Your staff at Roseburg is awesome. Thank you!
Kristine A
|
First Impressions
Rating:
3.0
I was told something different from each employee! Product knowledge, rules and regulations(fine print) told to me were so different from one person to the next. Also employees are super eager to leave at 7...so i dont dare go into the office after 6:45, bc i will be told whatever sounds good in order for the employees to do as little as possible and with an attitude! An older gentlemen was rude and told me the wrong info on numerous occassions to get out of doing his job!
Tim H
|
Overall Experience
Rating:
4.0
Limit time access does make it hard when you work days and have limited evenings hours to make access as with get dinner time before needing sleep. 24/7 access with surveillance would work better as you have dual access entry already in play. Just set gates to auto open via pass code entry
Chester J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark W
|
Overall Experience
Rating:
3.0
Had been at the storage facility for over a year. Paid monthly for this month and emptied my unit. Asked for a refund for remaining time and was rudely informed you don't do refunds. I will make sure my family and friends all about that. It isn't right and should most definitely be addressed. I am owed at minimum 40 bucks for remainder of the month. I will not rent from your facility again due to this. Nor will anyone I know
Callie B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KIM S
|
First Impressions
Rating:
5.0
Alicia was super nice and very friendly and showed me all the requirements for myself storage unit and helped me with loading my box I got from ur facility
Dianne H
|
First Impressions
Rating:
4.0
The only thing that could have been better was if a manager had been there. No one could figure out exactly why there have been a hole put on my storage. All the storage fees are paid on time.
Brenda B
|
Overall Experience
Rating:
5.0
Best customer service, these guys work hard and it shows!
CURTIS R
|
Overall Experience
Rating:
5.0
The manager made the whole experience welcoming and easily explained, her kindness and knowledge also helped in our recent move, and rental of trailers twice and a 26’ truck with tow dolly .
It’s people like her that make your U-Haul business successful.
KENNETH S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Coralea O
|
Overall Experience
Rating:
5.0
Very friendly and professional staff, I do recommend this Uhaul office to relatives and friends.
JOSE R
|
Overall Experience
Rating:
5.0
Best people work here, very friendly and fast.
CURTIS R
|
Overall Experience
Rating:
1.0
Absolutely unacceptable. We ordered this storage online and had NO IDEA that it would be upstairs, around corners and impossible to bring furniture into. We paid BEFORE we were shown the unit, which all had to be undone when we found out we couldn’t bring our antique furniture into the facility. The experience was frustrating and the unit was completely unusable.
ANDREA S
|
First Impressions
Rating:
5.0
Alyssa the manager was excellent and helpful.
Arvid E
|
First Impressions
Rating:
5.0
Michelle, the owner and manager runs a great operation at the Stephen's St. U Haul. All my experiences there have positive.
MICHAEL K
|
First Impressions
Rating:
5.0
Very helpful at Roseburg location. Went out way to make it easy
Robert B
|
First Impressions
Rating:
5.0
I was quoted 1st month Free, upon arrival I was told because of full capacity that discount wouldn't apply. However they did honor what I was originally offered.
DAVID E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael S
|
Online Move In
Rating:
5.0
Your incoming phone messaging and booking notice the paperwork got me screwed up I got out of my unit a week early to make sure that they did not run my card again and they did now I don't know what I'm going to do about one of my bills
mike c
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
BILLY M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jesse s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gina b
|
Overall Experience
Rating:
5.0
Everyone from in person to telephone conversations were great at this facility. Especially Alyssa who helped me get checked in and contract signed, etc. Thank you to all!:)
Jodie T
|
First Impressions
Rating:
5.0
This is a great facility. The employees are skilled, helpful, honest, and kind.
scott m
|
Overall Experience
Rating:
5.0
Thank you Joe and Michelle for yoir outstanding servi w and willingness to help. Above and beyond d the call of duty. Blessing to your staff
kelly h
|
First Impressions
Rating:
5.0
I appreciate the great service and the friendly people who work here. They were all super aware of the stresses of moving and understand the intricate process it tolls on the mind, body and transitions into you objects. Very secure and highly maintained climate controlled facility. Thankful for your business.
Jake S
|
Overall Experience
Rating:
5.0
Michelle the store manager is the most helpful and thoughtful person always helping me with all my needs, the ones I didn't realize, and Carter the storage manager is just great and quick but efficient!!!
Judy L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Natalie B
|
Overall Experience
Rating:
3.0
Was not the biggest fan of having a storage unit up a flight of stairs.
Kevin S
|
Overall Experience
Rating:
5.0
Great manager! Very knowledgeable and efficient. 5 stars
barry g
|
Overall Experience
Rating:
5.0
The team at this facility was and is top notch. They greeted me like I was part of their family. They also made my first visit a very remarkable experience. I will never forget my experience with this facility.
Sean C
|
First Impressions
Rating:
5.0
Great location and storage facility! Felt safe and secure and didn’t have any issues while storing my things for the last 2+ years.
Michelle M
|
Overall Experience
Rating:
5.0
Customer service is still important, in any job. The folks here were outstanding in that capacity. Friendly and respectful, answering all questions, and offering information beyond my questions.
DeLane O
|
First Impressions
Rating:
5.0
The crew working at this facility are movers and shakers. I saw how they were moving from one task to the next in double time. Very impressed in their customer service.
CURTIS R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CONSTANCE H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dawn C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KATHLEEN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
daniel t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Meagan S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
daniel t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carter S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julie V
|
Overall Experience
Rating:
5.0
Awesome
Carol V
|
First Impressions
Rating:
5.0
This Umpqua location in ROSEBURG was great. Staff were friendly and helpful. No issues in the year we used it. It is very unfortunate we had to switch storage units from this location..
HOWEVER, we have had to terminate all services, both privately and our companies, with Uhaul, switching our regular truck rentals and storage units to other companies, due to the MEDFORD/Rogue Valley location in Oregon, and its employees. And the lack of response from mangement or corporate regarding that location.
One of my employees witnessed employees using drugs while a line up of cars waited to be unhooked. When he brought this to the attention of the employee at the counter inside he was then threatened and verbally attacked by numerous employees.
We attempted for several months to get any sort of response or resolution from Uhaul as we had dozens of units across the country and clearing them out is obviously a last resort. As long as the Medford employee who threatened ny guy is still employed by Uhaul then we can no longer do any business with any Uhaul.
Alexander T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
kevin e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donna L
|
Overall Experience
Rating:
5.0
The incredible manager was awesome. Definitely the best customer service I have come across in a long time. She deserves a raise and a vacation home in the Caymans.
Natalie B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie G
|
First Impressions
Rating:
5.0
Very friendly and helpful staff Showed us personally where our unit was and showed us how to acess our unit. We are very pleased by the service.
thank you
Debbie Atkins
nila-debbie a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JERILEE G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joey t
|
First Impressions
Rating:
1.0
I' vevbr
My
Joey P
|
Overall Experience
Rating:
5.0
Staff was very helpful at several legs of my cross-country move as well as in person when setting up the storage unit rental. I would recommend this place.
Deborah P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael R
|
First Impressions
Rating:
4.0
The Roseburg Uhaul staff was always polite, patient, efficient and helpful. My only complaint with Uhaul is being on hold for 30 minutes or longer with call center to make my monthly payments. I couldn't use online site because it "wasn't found". I tried to create new one and couldn't becsuse "email already has an acount".
Teresa S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Danny J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michelle e
|
Overall Experience
Rating:
5.0
Travis was great at explaining everything on the storage facility and keypad entry. Great place & great staff.
Frank W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SUSAN L
|
Overall Experience
Rating:
3.0
Very hard due to stairs. Should consider putting in elevators.
maria W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
donna d
|
First Impressions
Rating:
1.0
I rented a storage unit and because I hadn't moved anything in yet and placed a lock on the door. They re-rented my unit. I found out when I went to show up with my stuff and somebody else was moving into my unit. Even though I had paid up till the end of the month and was no we're near the due date. Very upsetting to me.
Mary D
|
First Impressions
Rating:
5.0
Thought you all were very friendly and most helpful. Nice working with you.
Jane w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
stacy a
|
Overall Experience
Rating:
5.0
The staff were extremely helpful!
heidi e
|
Overall Experience
Rating:
5.0
The general manager Meesh was amazing to me and helped me out so much!
Arianna F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KIPP S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mark V
|
Overall Experience
Rating:
5.0
Staff are awesome! Friendly and helpful!
....the storage units are dark (no light in unit, bring a lantern!!) and cramped!!
ERIN G
|
First Impressions
Rating:
5.0
Thank You fro all your help!!!
Donald D
|
First Impressions
Rating:
1.0
I rented 2 large storage 2 weeks in advance drove all the way from California and they said my units were given away.
Jamie L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
gerry r
|
First Impressions
Rating:
5.0
Michele did a great job! She was very helpful and informative
Garret R
|
First Impressions
Rating:
5.0
Awesome!
Meesh
ROCKS!!!
You better not let her go....shes a keeper and deserves her worth in gold!
I hope you pay her well enough that she stays!
Cary G
|
Overall Experience
Rating:
2.0
It is suppose to be 24 hour access it isnt along with the fact i was told i get a free lock and was refused one
corey t
|
First Impressions
Rating:
5.0
This is an excellent rating only because of "Meesh". She was awesome!!! Instead of giving the number to call myself, she made the call for me and helped me from beginning to end. She is a keeper this on!!! Her boss needs to know and she deserves a raise!!! :-)
Cary G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JACQUELINE P
|
Overall Experience
Rating:
3.0
I wish I could have gotten a refund for all the 20 days I didn't use the storage.
Patty W
|
Overall Experience
Rating:
2.0
Having a storage facility with 2nd floor but NO elevator is big NO. We had reserved two units but we were not told they were on second level and stairs only. Even though personnel was trying to be helpful, we couldn’t rent this units. Overall it was a waste of time.
THERESA B
|
Overall Experience
Rating:
5.0
An excellent, well run facility with a professional staff that was always ready to help.
Marty L
|
Overall Experience
Rating:
5.0
Very helpful staff in both Chico, California, and in Roseburg, Oregon.They were excellent, A+, and deserve raises.
Richard D
|
Overall Experience
Rating:
1.0
I was charged a damage fee without giving authorization. I did not damage the unit. The screw had pulled out . I denied card use and the manager used it anyway which has been reported to my bank as fraud.
Michael P
|
Overall Experience
Rating:
5.0
Great!!
Patty W
|
First Impressions
Rating:
5.0
The staff I interacted with were professional, personable and very friendly. Highly recommend this place both for U-Haul rentals and storage!
Cynthia S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gary f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle M
|
Overall Experience
Rating:
5.0
Was there for 3 years and had good experience.
Brenda L
|
Overall Experience
Rating:
5.0
The manager (or owner?) Andrew and his team have an excellent work ethic and the facility is immaculate. I got great customer service!
Dicksie A
|
First Impressions
Rating:
5.0
The manager, Andrew Weeks was an amazing person to work with and always wanted to know if there were any concerns or issues that needed attention. He made you feel like he put you above himself at all times. Awesome face to represent uhaul.
TIMOTHY A
|
Overall Experience
Rating:
5.0
I have been a Uhaul customer for over 45 years. We have had a few hiccups over the years, but the staff at Uhaul ALWAYS makes it work out right.
Working with the Roseburg, OR. crew has always been great. Andrew Weeks and his crew are the best!
KRISTIE C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shelby H
|
Overall Experience
Rating:
5.0
Mr. Weeks is an amazing manager and goes beyond the measure of duty to assist his customers.
My recommendation is that he get an award and a nice raise.
He is an asset to your company!
Robert H
|
Overall Experience
Rating:
5.0
We have been a renter of one of your units continually for the last 38 years. Were in there just after they were built. I think our number was 358 or so. Never did we ever have any problem. Facility, employees and everything about the place makes it a top notch storage business.
Thanks for the many years.
DOUG S
|
Overall Experience
Rating:
5.0
Very happy with moving experience! The movers in Roseburg, Sasha and co-worker we're great!
David A
|
First Impressions
Rating:
5.0
Every time I use this facility I always feel that my concerns are taken care if
Jillian H
|
Overall Experience
Rating:
5.0
I was in need of a lot of long distance help and these people came through for me. They had to deal with my daughters since I couldn't be there in person. Friendly, courteous staff. Thank you.
Sandra B
|
Overall Experience
Rating:
5.0
Andrew was amazing!!!
Taylor R
|
Overall Experience
Rating:
5.0
Very nice place
josh w
|
Overall Experience
Rating:
5.0
Very helpful and fun staff
lindsay d
|
Overall Experience
Rating:
4.0
I guess you don’t get a refund when close account and have almost a month left on unit you rented?
Kittie B
|
First Impressions
Rating:
5.0
Andrew was kind, courteous, and very helpful. This is the best facility of any UHaul I have done business with. (And I have moved alot)
Jennifer I
|
First Impressions
Rating:
5.0
Everyone was very professional.
Julie H
|
Overall Experience
Rating:
4.0
Thanks for the rental!
hailey y
|
Overall Experience
Rating:
5.0
They are an Amazing team!!
Julie H
|
First Impressions
Rating:
5.0
The people at the roseburg site are very great.
carol d
|
Overall Experience
Rating:
5.0
U-haul in Roseburg OR were the most helpful and friendliest people!
christine f
|
Overall Experience
Rating:
5.0
The customer service was exceptional & far exceeded my expectations.
AAAAA+++++!!!!!
Dave H
|
Overall Experience
Rating:
4.0
No
stephanie G
|
Overall Experience
Rating:
5.0
Thank you
Karen B
|
Overall Experience
Rating:
5.0
Great customer service, very professional.
Gary M
|
First Impressions
Rating:
5.0
Very clean facility and helpful staff!
Rebekah D
|
Overall Experience
Rating:
5.0
Everyone was friendly and very helpful. I would recommend this U-haul to anyone.
Kay B
|
Overall Experience
Rating:
5.0
excellent staff
chris l
|
Overall Experience
Rating:
5.0
Excellent staff
chris l
|
Overall Experience
Rating:
5.0
Manager Andrew is great.
Robert J
|
Overall Experience
Rating:
5.0
went out of their way to insure I was moved in on the 20th of November. Very polite and helpful on the phone.
Lola S
|
Overall Experience
Rating:
5.0
Great bunch of folks to work with.
Margaret S
|
Overall Experience
Rating:
5.0
Facility was excellent. Free moving carts were very useful. Staff is friendly and responsive to requests. Only feedback is replace yellow raised bumps on floor with paint so carts don't get snagged.
Andrew M
|
Overall Experience
Rating:
5.0
I used this facility to drop off a truck, rent a storage unit for a brief period and rent another truck on move-out. All of my experiences with this facility has been stellar!
Jennifer M
|
Overall Experience
Rating:
5.0
Everybody in the roseburg store is awesome, easy to get things done, thank you for everything, I will continue to come in and get propane, its fast and convenient!
BRIAN H
|
Overall Experience
Rating:
5.0
The staff was all very friendly and helpful. I will definitely use them again when I need storage.
Patricia K
|
Overall Experience
Rating:
5.0
Very helpfull , good personality,
shawn f
|
Reservation
Rating:
5.0
I had a good experience at this facility. I would especially like to thank Andrew Weeks for all his help with my particular situation.
Ken G
|
Overall Experience
Rating:
4.0
there was one time that somebody propped open the back door and nobody else was around
richard b
|
Overall Experience
Rating:
4.0
The staff was very friendly & helpful. Especially a young guy who was new. he really went out of his way to make sure he had all the info needed to help me out. He was amazing.
david h
|
Overall Experience
Rating:
5.0
My only complaint was the with the company not the local facility. .
My account was compromised and my name and email address was used to reserve a truck out of state. Please purge my records
DONNA S
|
Overall Experience
Rating:
5.0
We did a cross country move and the staff of the facility went above and beyond to help us out after we arrived. Very friendly staff. We recommend this facility.
renate t
|
Overall Experience
Rating:
5.0
Would definitely recommend this storage facility! Great service !!!
Marion M
|
Overall Experience
Rating:
4.0
Difficult to access unit using codes. Was notified I had not paid for unit after Ihad taken belongingsn and notified staff I did not need unit anymore.
peter r
|
Overall Experience
Rating:
5.0
Outstaanding, courteous personnel. Thank you so much
Jerry and Mary Lew Olson
jerry o
|
Overall Experience
Rating:
5.0
Moving can be stressfully,the crew at the Roseburg location made it less so.From renting the trucks to obtaining storage units my needs were met in a timely fashion and with professionalism!Thank You