David T. on 9/26/2016
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Excellent service, truck was clean and ready. Price was right.
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Chase M. on 9/25/2016
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Staff was not helpful. All employees I encountered were rude.
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Roderck N. on 9/24/2016
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mark street address number clearly
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DANIEL M. on 9/24/2016
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The owner opted to give me their older, beat up 26 footer because it wasn't a local move and save their nicer one for local moves, but that's okay.., I understand.
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BILL B. on 9/22/2016
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I am totally Pissed you charged me $16 just to use my credit card. That is a rip off. Likely wont be back because of this.
Bill Black
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Julienne H. on 9/21/2016
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Overall, a positive experience. The Uhaul employee was courteous and efficient, although I'm sure he would appreciate some help art the opening hour, as the flood of customers could cause unnecessary wait times for some customers. We were second in line so our wait was minimal, but the fifth and sixth people in line surely had an unfavorable experience.
DO NOT CHOOSE B2B MOVING HELP!!
Unfortunately, one guy cared about our things... The other one, though... Six pieces of our furniture are scratched and the wall in our old apartment bears the scars of his indifference.
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Marcy G. on 9/20/2016
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To people @ the register would help, but every thing was
Good ??
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GREG J. on 9/20/2016
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Very professional, I was well informed of all the rules, charges and options. It was an enjoyable experience.
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DAVID G. on 9/12/2016
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Very friendly and helpful staff. We had an unusual situation and they were very helpful.
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Robert B. on 9/11/2016
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Great service! Andrew and team are always helpful and kind!
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Peggy S. on 9/10/2016
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Thank you
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gary d. on 9/9/2016
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Very efficient, friendly, and well-run operation: a rarity in this day and age. I was also impressed with the inclusion of a two-wheel dolly and pack of furniture blankets (which I didn't use) that I found on the truck. That's something I've never seen before.
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BEN D. on 9/9/2016
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Excellent customer service! Fast and friendly
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MARTY B. on 9/9/2016
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Very good service. Very informative, courteous. Exceptional!
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Linda F. on 9/5/2016
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I got in later than planned and didn't want to leave the equipment in the back unsecured so I brought it home and secured equipment in my garage. They called next a.m. and no extra charge for return early that morning as it was already scheduled for rental.
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RICK B. on 9/4/2016
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Great customer service couldn't ask for more keep up the great work Don, Andrew, Mark, and Rod.
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dave a. on 8/29/2016
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The two guys that I saw each time I went to this location sure are hard workers!
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Glen F. on 8/28/2016
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Was able to get the truck the night before our local move. Made it much easier to get an early start.
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Neoma L. on 8/27/2016
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The people there are great - great service - I've rented from them twice in the past week and I would not hesitate to go back, in fact, I'm kind of looking for an excuse to do so! LOL! The equipment was clean and everything worked! It was actually 'fun' and I usually don't enjoy this type of thing, so 'woot' to them! Don does a great job of running his business!
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Vicki P. on 8/26/2016
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Well, for starters, the person working the desk said I should get insurance because I was going to be in Medford, which is near California, where the drivers are all crazy. I did the online pre-check in, and it still took a long time to get through. She was slow as could be and anything I raised a question about, her response was that I must have been talking with the national call center, who really knows nothing about the rentals, so any confusion I may have had was the call center's fault. I called the local Roseburg office, and she insists that the call was answered in Texas or some other state.
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Jesse Y. on 8/23/2016
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Proper servicing of vehicles that are rented out would be good.
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susan l. on 8/23/2016
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Hire more help for the weekends! The clerk was very kind, patient and helpful but severely under staffed. There were 7 people in line when we arrived at 9 am and no one at the cash register, because she was out on the lot helping others. By the time she returned to check us all out there were 11 people in line. By the time we were helped we had waited 30 minutes in line.
The clerk was super apologetic and helpful. She said Sundays were always like that.
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roy w. on 8/22/2016
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Completely satisfied.
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craig l. on 8/22/2016
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More Customer parking.
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Pieter T. on 8/21/2016
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The person to whom we returned the truck misread the mileage and charged us an extra $69.88. We realized this before we left the location. Went back, pointed this out, checked the mileage together and yes it was wrong. They did reverse the charges and we did not pay. But at no point where the personnel friendly or even apologized for the mistake.
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