Customer Reviews for U-Haul Storage of Umpqua Valley

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Umpqua Valley

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john S.
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I was greeted by the owner wearing a mask and distancing. I pre registered so I was in and out with my trailer in a matter of minutes. Couldn't be happier with the service I received!

Clarence S.
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Customer did not leave a comment.

joanna M.
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Customer did not leave a comment.

Mark V. | Overall Experience |
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Customer did not leave a comment.

Douglas T.
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Equipment was originally ordered for Myrtle Creek (about 15 miles south of the pick-up location) After some confusion equipment was ready about 2 hours after desired pick-up time. I was upgraded to an Auto Transport since a Car Dolly was not available.

Keri V.
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Customer did not leave a comment.

Chris O.
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Online check in was pointless. Information was entered during reservation, and online check in, and then in the office.

Mike C.
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Guy at drop off was short on inviting but got the job done quickly

Christy C.
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Very helpful & courteous.

norman B.
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The guy at the store was very helpful in formula sizes trailers he needs a raise

Ronald M.
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Customer did not leave a comment.

robert M.
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The female manager and equipment repair fellow on duty 5/52021 were extremely friendly, helpful, courteous and great representatives for the u-Haul company as a whole. I highly recommend and commend this team and location in Roseburg, Oregon.

Daniel T.
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Customer did not leave a comment.

Samuel L.
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Customer did not leave a comment.

tracy H.
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Customer did not leave a comment.

Erin G.
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Staff was extremely helpful! Best customer service I have received EVER!!

suma S.
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Customer did not leave a comment.

ERIN G. | First Impressions |
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Staff are awesome! Friendly and helpful! ....the storage units are dark (no light in unit, bring a lantern!!) and cramped!!

Anna H.
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I was very pleased with the amazing service I received. Thank you!

Michael N.
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Customer did not leave a comment.

Patrick M.
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Customer did not leave a comment.

mark F.
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Truck ran well , didn't care much for the engine brake , and the van part had been repaired from past damage , looks good but it leaked water from both sides getting cardboard boxes we proved to be a problem But over all we'be happy we made the move

Rande W.
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Customer did not leave a comment.

Patrick B.
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Not a thing

Philip P.
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Customer did not leave a comment.

April E.
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Love all the online features

Clarence S.
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Great customer service!!

Ashton R.
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Customer did not leave a comment.

Dane K.
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Excellent customer service

richard J.
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Customer did not leave a comment.

LAURA T.
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Drop off was great and easy people were very helpful

Peggy M.
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Thank you

John M.
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Customer did not leave a comment.

James L.
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Roseburg U-Haul is an extremely professional business!!!

Kim G.
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the Uhaul iPhone app was not working because of an unknown reason, so went in to store. Alex was helpful and professional - wonderful to work with.

William G.
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Staff was helpful and efficient

richard B.
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Customer did not leave a comment.

Ethan P.
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Customer did not leave a comment.

Edward F.
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Customer did not leave a comment.

Kristi N.
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Customer did not leave a comment.

Sean W.
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Customer did not leave a comment.

Steven C.
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Customer did not leave a comment.

Jennifer G.
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Friendly and helpful staff

Donald B.
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Customer did not leave a comment.

N KATHLEEN S.
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Customer did not leave a comment.

Donald Dale B. | First Impressions |
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Thank You fro all your help!!!

Donald A.
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The customer service was great from start to finish .

Jamie L. | First Impressions |
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I rented 2 large storage 2 weeks in advance drove all the way from California and they said my units were given away.

Ralph K.
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Customer did not leave a comment.

Donald W.
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Customer did not leave a comment.

MIKE P.
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Wouldn't change a thing. Great service.

John B.
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Customer did not leave a comment.

Gary D.
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Customer did not leave a comment.

Bruce C.
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Check in process was very easy and Michelle was awesome.

Shawna H.
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Some of the stuff I filled out online didn't transfer over to the store, like taking a picture of my ID, so we had to re-do that. The owner was super friendly and helpful, and even saved us some money by offering package deals. Will definitely use them again.

Ninette P.
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Customer did not leave a comment.

Jason P.
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Super nice service. Thank you.

patric M.
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Customer did not leave a comment.

PATRICK O M.
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Customer did not leave a comment.

Terry R.
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All Great Service!!! And Equipment.

Jose R.
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Customer did not leave a comment.

James S.
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Customer did not leave a comment.

Paul J.
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Nothing at all. This was the most perfect rental/transaction ever! The trailer was very clean to the point where we could still smell the cleaner inside. The employees were top notch and all went smooth

Clare M.
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U-Haul Storage of Umpqua Valley, 1182 NE Stephens St, Roseburg, OR 97470 were professional, helpful and efficient. The Redlands office less so. Thank you Roseburg U-Haul

Christina K.
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Customer did not leave a comment.

Jack L.
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You have a great team at the Roseburg U-Haul.

DAWN M H.
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Customer did not leave a comment.

gerry r. | First Impressions |
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Customer did not leave a comment.

Gary D.
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The truck had a TERRIBLE odor in it.

Timothy S.
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I arrived at the Uhaul location in Roseburg, Oregon at 5:00pm to pick up a truck rental. The clerk told me that the truck had not been returned by the previous costumer. (I wish they would have called me so I would not have wasted a 50 mile round trip) He called the previous customer who told him that the truck would be back in about 5 minutes (The clerk had already told me that the truck was 6 hours late) and that I could have a seat and wait if I wanted. I had previously completed all the forms online in order to reduce the amount of time at the counter and inside the Uhaul store. I decided that I didn't want to wait inside and asked if I could come back and pick up the truck the next morning; it was then arranged for me to pick up at 8:00 am the next morning. I decided to call Uhaul the next morning before I left to confirm the truck was there and ready for pick up. It was. When I arrived I paid for the rental plus the insurance and the estimated mileage. After getting inside and starting the truck I noticed that the inside had not been cleaned: there was liquid in the bottom of one of the cup holders (looked like coffee with creamer), appeared to be cigarette ashes all over the floor of the cab (I am a non-smoker). I went back inside and informed the clerk that the inside of the cab was dirty and that I did not want to be responsible for cleaning up the dirty cab; the clerk said he would make a note of it. I am still very upset about the cab being dirty; It should have been cleaned and sanitized between customers because of the COVID situation. When I got the truck to my house I used Lysol disinfectant spray and wiped down the door handles, steering wheel, dashboard, seat belts and seats before proceeding to use the truck. When I returned the truck later that day an employee came outside to the truck to complete the return of the truck. The employee did not wear a mask while we were close together outside. When we went inside to get a printed receipt, that same employee did not wear a mask. In conclusion the Roseburg, Oregon Uhaul had poor customer service and total disregard for the safety of me and my family, and other customer who use the services of Uhaul.

Troy D.
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Great customer service

Garret R. | First Impressions |
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Michele did a great job! She was very helpful and informative

Cary G. | Overall Experience |
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Awesome! Meesh ROCKS!!! You better not let her go....shes a keeper and deserves her worth in gold! I hope you pay her well enough that she stays!

Ryan E.
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Customer did not leave a comment.

corey t. | First Impressions |
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It is suppose to be 24 hour access it isnt along with the fact i was told i get a free lock and was refused one

Gerald R.
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Customer did not leave a comment.

David K.
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Customer did not leave a comment.

Kittie B.
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Customer did not leave a comment.

Cary G. | First Impressions |
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This is an excellent rating only because of "Meesh". She was awesome!!! Instead of giving the number to call myself, she made the call for me and helped me from beginning to end. She is a keeper this on!!! Her boss needs to know and she deserves a raise!!! :-)

Paul P.
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Customer did not leave a comment.

Jennifer B.
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Be Fair. I rented a van and I was late bringing it back. A U-haul dealer picked up the van. I called corporate because I didn't know where the van was but I had been told U-haul picked it up. Corporate didn't have any record of the dealer picking it up. I ended up calling the police to start a report for it being stolen. The officer found it. I went and paid cash to settle the bill and a week later they put through a charge for $250 on top of the $300 I already paid. I have a receipt showing the bill was paid in full prior to the charge they put through. Now my account is overdrawn and there is no record of my rental in U-haul anywhere. I will be fighting this one!!

Jeff G.
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Customer did not leave a comment.

Andres P.
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Customer did not leave a comment.

Eric H.
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Customer did not leave a comment.

Jack L.
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Great customer service. AAA+

Patrick M.
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Customer did not leave a comment.

Daigh T.
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Customer did not leave a comment.

David K.
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Customer did not leave a comment.

Seth S.
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Uhaul employees failed to mention that we had the option of dropping the uhaul off at different location closer to where we moved. But instead we had to drive 3 hours back to the original location to deliver the vehicle. I was charged double what I should have been for a service offered by company but the employees failed to mention this option. 359.00$ when I should have originally been charged 162.00$

Charles T.
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Great customers service. Professional and friendly staff. All business and very helpful.

Brad G.
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Customer did not leave a comment.

Mary is O.
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Returning was a breeze.

Donald H.
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Customer did not leave a comment.

bernie H.
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Customer did not leave a comment.

Alexandria K.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

Noah J.
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Customer did not leave a comment.

Jim D.
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Customer did not leave a comment.

RAYMOND T.
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We had already payed for the extra day through our credit card and the girl charged my husband twice he asked for a refund from the cash he just handed her she said she could not do that my husband asked why he did not understand she would not give it to him.My son was going out second door and my husband went out the door by register when he went out my son heard her say you fucking asshole about my husband my son was so upset he said he could not believe she said that and it was her fault.we will never go back.

KAY D.
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Get some new computers so customers don't have to wait so long and then NOT GET a copy of our contract. The only reason I would recommend to a friend is because it's the only place in town to get a trailer or truck that I know of.

Michael F.
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Customer did not leave a comment.

DAVID D.
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Customer did not leave a comment.

darrell Y.
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Customer did not leave a comment.

Barrett N.
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The gentleman who helped me at the register and in the lot was a real nice guy and a pleasure to work with. Please give him my regards and tell him thank you again from me.

Norma C.
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This is the only uhaul close by where I live.

Michael S.
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The guy at the roseburg location was fantastic

Donald W.
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Customer did not leave a comment.

James M.
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Very good service. A Great bunch of people to work with.

Jamie M.
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Little red headed boy with the ugly haircut at the counter was rude and very unprofessional.

JACQUELINE P. | Overall Experience |
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Customer did not leave a comment.

Patty W. | Overall Experience |
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I wish I could have gotten a refund for all the 20 days I didn't use the storage.

THERESA B. | Overall Experience |
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Having a storage facility with 2nd floor but NO elevator is big NO. We had reserved two units but we were not told they were on second level and stairs only. Even though personnel was trying to be helpful, we couldn’t rent this units. Overall it was a waste of time.

Marty L. | Overall Experience |
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An excellent, well run facility with a professional staff that was always ready to help.

Richard D G. | Overall Experience |
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Very helpful staff in both Chico, California, and in Roseburg, Oregon.They were excellent, A+, and deserve raises.

Michael P. | Overall Experience |
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I was charged a damage fee without giving authorization. I did not damage the unit. The screw had pulled out . I denied card use and the manager used it anyway which has been reported to my bank as fraud.

Patty W. | First Impressions |
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Great!!

Cynthia S. | Overall Experience |
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The staff I interacted with were professional, personable and very friendly. Highly recommend this place both for U-Haul rentals and storage!

gary f. | Overall Experience |
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Customer did not leave a comment.

michelle m. | Overall Experience |
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Customer did not leave a comment.

Brenda L. | Overall Experience |
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Was there for 3 years and had good experience.

Dicksie A. | First Impressions |
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The manager (or owner?) Andrew and his team have an excellent work ethic and the facility is immaculate. I got great customer service!

TIMOTHY A. | Overall Experience |
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The manager, Andrew Weeks was an amazing person to work with and always wanted to know if there were any concerns or issues that needed attention. He made you feel like he put you above himself at all times. Awesome face to represent uhaul.

KRISTIE C. | Overall Experience |
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I have been a Uhaul customer for over 45 years. We have had a few hiccups over the years, but the staff at Uhaul ALWAYS makes it work out right. Working with the Roseburg, OR. crew has always been great. Andrew Weeks and his crew are the best!

Shelby H. | Overall Experience |
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Customer did not leave a comment.

Robert H. | Overall Experience |
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Mr. Weeks is an amazing manager and goes beyond the measure of duty to assist his customers. My recommendation is that he get an award and a nice raise. He is an asset to your company!

DOUG S. | Overall Experience |
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We have been a renter of one of your units continually for the last 38 years. Were in there just after they were built. I think our number was 358 or so. Never did we ever have any problem. Facility, employees and everything about the place makes it a top notch storage business. Thanks for the many years.

David A. | First Impressions |
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Very happy with moving experience! The movers in Roseburg, Sasha and co-worker we're great!

Jillian H. | Overall Experience |
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Every time I use this facility I always feel that my concerns are taken care if

Sandra B. | Overall Experience |
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I was in need of a lot of long distance help and these people came through for me. They had to deal with my daughters since I couldn't be there in person. Friendly, courteous staff. Thank you.

Taylor R. | Overall Experience |
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Andrew was amazing!!!

josh w. | Overall Experience |
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Very nice place

lindsay d. | Overall Experience |
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Very helpful and fun staff

Kittie B. | First Impressions |
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I guess you don’t get a refund when close account and have almost a month left on unit you rented?

Jennifer I. | First Impressions |
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Andrew was kind, courteous, and very helpful. This is the best facility of any UHaul I have done business with. (And I have moved alot)

Julie H. | Overall Experience |
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Everyone was very professional.

hailey y. | Overall Experience |
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Thanks for the rental!

Julie H. | First Impressions |
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They are an Amazing team!!

carol d. | Overall Experience |
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The people at the roseburg site are very great.

christine f. | Overall Experience |
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U-haul in Roseburg OR were the most helpful and friendliest people!

Dave H. | Overall Experience |
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The customer service was exceptional & far exceeded my expectations. AAAAA+++++!!!!!

stephanie G. | Overall Experience |
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No

Karen B. | Overall Experience |
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Thank you

Gary M. | First Impressions |
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Great customer service, very professional.

Rebekah D. | Overall Experience |
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Very clean facility and helpful staff!

Kay B. | Overall Experience |
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Everyone was friendly and very helpful. I would recommend this U-haul to anyone.

chris l. | Overall Experience |
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excellent staff

chris l. | Overall Experience |
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Excellent staff

Robert J. | Overall Experience |
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Manager Andrew is great.

Lola S. | Overall Experience |
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went out of their way to insure I was moved in on the 20th of November. Very polite and helpful on the phone.

Margaret S. | Overall Experience |
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Great bunch of folks to work with.

Andrew M. | Overall Experience |
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Facility was excellent. Free moving carts were very useful. Staff is friendly and responsive to requests. Only feedback is replace yellow raised bumps on floor with paint so carts don't get snagged.

Jennifer M. | Overall Experience |
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I used this facility to drop off a truck, rent a storage unit for a brief period and rent another truck on move-out. All of my experiences with this facility has been stellar!

BRIAN H. | Overall Experience |
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Everybody in the roseburg store is awesome, easy to get things done, thank you for everything, I will continue to come in and get propane, its fast and convenient!

Patricia K. | Overall Experience |
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The staff was all very friendly and helpful. I will definitely use them again when I need storage.

shawn f. | Reservation |
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Very helpfull , good personality,

Ken G. | Overall Experience |
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I had a good experience at this facility. I would especially like to thank Andrew Weeks for all his help with my particular situation.

richard b. | Overall Experience |
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there was one time that somebody propped open the back door and nobody else was around

david h. | Overall Experience |
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The staff was very friendly & helpful. Especially a young guy who was new. he really went out of his way to make sure he had all the info needed to help me out. He was amazing.

DONNA S. | Overall Experience |
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My only complaint was the with the company not the local facility. . My account was compromised and my name and email address was used to reserve a truck out of state. Please purge my records

renate t. | Overall Experience |
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We did a cross country move and the staff of the facility went above and beyond to help us out after we arrived. Very friendly staff. We recommend this facility.

Marion M. | Overall Experience |
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Would definitely recommend this storage facility! Great service !!!

peter r. | Overall Experience |
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Difficult to access unit using codes. Was notified I had not paid for unit after Ihad taken belongingsn and notified staff I did not need unit anymore.

jerry o. | Overall Experience |
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Outstaanding, courteous personnel. Thank you so much Jerry and Mary Lew Olson

Sam R. | Overall Experience |
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Moving can be stressfully,the crew at the Roseburg location made it less so.From renting the trucks to obtaining storage units my needs were met in a timely fashion and with professionalism!Thank You

No reviews have been submitted for this location.

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