Allison and Leah were fabulous. A man there was grumpy but the girls were wonderful everything I went in.
Cathy T | Overall ExperienceCustomer Reviews for U-Haul Storage of Umpqua Valley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything about working with this UHaul in particular and UHaul in general has been exceptionally easy.
Gray D | Overall ExperienceWouldn’t listen to my concerns about why I was overcharged at the pick up site. And this was an actual U-Haul store.
GARRETT LGet more trucks lol y'all were really polite and curdiois thank you for your help.
MICHAEL PWe rented 2 U-Boxes and moved from Texas to Oregon where they were stored for 5 months. The day we opened the doors to the boxes was great. There was no shifting of anything and we have completed unpacking and there was nothing broken at all. Our experience with U-Box was excellent and priced reasonable. No complaints at all.
Vance AThe Customer Service was superior!
LISA WNothing at all
MARTIN MI went to rent a trailer at our local rent all establishment. I wanted to haul some trash off, and then get some dirt for our garden and lawn.The rent all place told me I couldn't put dirt in the trailer.. UHAUL said that they didn't have a problem with me putting dirt in their trailer as long as I clean it after.. $14.95 a day compared to $70 at our local rent all store. 5 stars Roseburg Oregon UHAUL
DARRELL SGreat experience with them. Helped them out by towing a trailer from Lincoln City to Roseburg as a favor for them. Will be using them again in the near future.
Daniel BSuper friendly and prompt service. Quick to bring out the trailer and get me on the road!
TRAVIS EI don't have any suggestions.
HUGH Beverything was perfect, thank you.
MICHAEL BI damaged the fender of the trailer. I had purchased the insurance for the trip. The technician who received the trailer was extremely professional and did not compound my guilt in the situation. They were very respectful and made the whole process simple. Big thanks for the flexibility of uhaul and the insurance! A great investment for sure.
Melany GShow the customer how to use the equipment. I have used the car trailer lots of times but have never been shown how to put the fender down so you can get in and out of the car. I know how to do this but was never asked if I knew.
LEONARD SUpgrade you POS systems Train your people to use them The experience was very bad!
BRUCE GAll just fine.
WILLIAM RThe lady that helped us was Excellent. The location and area is very tight to get in and out of..........
KENNETH SWhen I pulled into the lot, a friendly young man was already walking toward me before I shut the door on my truck! He was courteous and professional, another great example of the treatment I’ve received over the years I’ve been patronizing Uhaul! I’ll be back 👍
WILLARD MThey where very friendly and helpful!!
Jimmy BThe truck was clean and the engine ran smoothly, had plenty of power, etc. However, the steering was so bad that the driver thought there was a problem with tire pressure. That proved not to be the problem, it was with the steering itself. It was so bad that if the road was the least bit bumpy, the truck would immediately pull left or right and the driver had to exert a LOT of pressure to keep it anywhere close to straight. Fortunately the driver was a very strong man; even for him it was physically exhausting to drive the 1300 miles of our trip. For anyone with less strength and stamina it would have been impossible.
YVONNE MThe truck wasn't clean, and the biggest issue was that the driver side didn't have a windshield wiper. Which is crazy because I live in Oregon and it rains here. The last 50 miles of the trip is over some descent mountain passes, and it was raining. This made it hard to see, and therefore very unsafe This is something that should never happen! All trucks should be inspected prior to handing the keys over. Plus, the worker had to be asked what certain things meant in the truck. These are specific buttons to push when the truck is loaded. He wasn't very professional, and the other guy was in training. Then I was charged for 2 gallons of gas! I get a faulty truck, and then given an additional charge! If anything I should be reimbursed not charged anything additional. The guys at the drop off location were nice though.
KIMBERLY SOur rep. Kyndt was great and very helpful. He was able to navigate multiple questions and issues at the same time. We were able to get on the road in record time! He and his associate were very professional and a perfect example of what is needed in the “service industry”. We thank your team and appreciate the “job well done”! Sincerely, Sherry R.
SHERRY RHave customers take pictures of the rental before using it so that they can confirm that any existing scratches or dents were already there before it was rented. Then they won't be questioned or accused of damaging the rental
CHRISTOPHER BThe self check in portion was too disorganized and I’m being charged way more than the original quote.
Camille WNice clean trailer that towed beautifully.. just remember that outside measurement is not inside measurement when dealing with box springs
RUSSELL BThe van had broken parts. The van was clean. We noted the broken things on my agreement so I was not charged. I would recommend location to others.
SARA HI was asked by U-Haul if I could bring the truck back to Roseburg instead of grants pass like I paid for due to to many trucks at that location so I did just to be billed another 300 for over milage
KYLE AAwesome people, very helpful.
CHRISTINA FKeep up the great customer service. Continue having enough equipment to meet the demands.
RONI LFriendly professional service
CINDY KNothing, I was in and out in a jiffy when I picked up the truck and the drop off was even easier.
Martin Mchecked out other such businesses....your people fast, professional and easy....thank you guys !
FRANCINE JCustomer service was excellent. Helped answer all my question.
SARA HStaff is great to work with. Equipment is clean and available. Nationwide availability is the main reason I like uhoul.
PARESH PNothing, the people and equipment were great. Workers at this location were very friendly and offered great suggestions.
SHAWNA HDrop off an hour away. What a drag .
VALERIE CExtremely efficient service. The Uhaul team at this location is second to none. Prompt service with great attention to detail. This team knows what you need and will expedite your order. Thanks guys!
BRADEN LNot a thing! The people were fantastic.
SHEREE HIt was fine, just a little dirty.
CHRISTINA KI was explaining to the man that took the U-Haul in, and he couldn’t even be bothered with what I had to say. I gave him the pills.
TIFFINIE LDont know. We were happy with your service.
WILLIAM BEasy as can be...thank you!
DANA DEveryone was so nice and very helpful. I was in and out in a fladh, for both drop off and pick up.
KIRSTEN BWe had an excellent experience. No complaints!
Kelly WThey were great. Highly impressed.
STEVEN GTo much to write..........
Gary GThe tie downs on the car transporter we're not in a working condition
CHARLES WI didn't catch her name but the young lady that finished helping me hook up was great. Staff was all good. She just was the best.
SHAWN GThey went out of their way to help me with my needs. Owner is always Excellent!!
ARLENE RThis is an example of a great experience. The staff were professional, onsite, and kind.
PAUL FGreat service
KRIS GIt wasn’t safe. The lights on the back of the trailer weren’t working people kept flashing their brights on us all the way home. Pretty scary for a 10 Hour Drive
LARRY GStaff is wonderful and it’s a clean facility!! Rates are compatible in the market.
PARESH P | Overall ExperienceThank you to the manager, Michelle?, & the rest of the staff there. You all are awesome!!!
Kristine A | Overall ExperienceThe manager was excellent. She was very helpful and did her job appropriately and sufficiently. She definitely deserves her position.
SHANNON T | First ImpressionsNice employees Very helpful Clean area
JAVIER R | Overall ExperienceAfter less than 48 hours of picking up keys and signing for unit( which I never used) I came in to explain I don’t need the unit, I am moving. I was given a “final printout “ and told I got no prorated return on $120 rental? So disappointed
Shauna M | Overall ExperienceNice place Friendly people
JAVIER R | First ImpressionsThe staff is always awesome, friendly and helpful for any issues that come up. 100% recommend!
cindi m | First ImpressionsRob was awesome
Monty L | First ImpressionsYour staff at Roseburg is awesome. Thank you!
Kristine A | First ImpressionsI was told something different from each employee! Product knowledge, rules and regulations(fine print) told to me were so different from one person to the next. Also employees are super eager to leave at 7...so i dont dare go into the office after 6:45, bc i will be told whatever sounds good in order for the employees to do as little as possible and with an attitude! An older gentlemen was rude and told me the wrong info on numerous occassions to get out of doing his job!
Tim H | Overall ExperienceLimit time access does make it hard when you work days and have limited evenings hours to make access as with get dinner time before needing sleep. 24/7 access with surveillance would work better as you have dual access entry already in play. Just set gates to auto open via pass code entry
Chester J | First ImpressionsHad been at the storage facility for over a year. Paid monthly for this month and emptied my unit. Asked for a refund for remaining time and was rudely informed you don't do refunds. I will make sure my family and friends all about that. It isn't right and should most definitely be addressed. I am owed at minimum 40 bucks for remainder of the month. I will not rent from your facility again due to this. Nor will anyone I know
Callie B | Overall ExperienceAlicia was super nice and very friendly and showed me all the requirements for myself storage unit and helped me with loading my box I got from ur facility
Dianne H | First ImpressionsThe only thing that could have been better was if a manager had been there. No one could figure out exactly why there have been a hole put on my storage. All the storage fees are paid on time.
Brenda B | Overall ExperienceBest customer service, these guys work hard and it shows!
CURTIS R | Overall ExperienceThe manager made the whole experience welcoming and easily explained, her kindness and knowledge also helped in our recent move, and rental of trailers twice and a 26’ truck with tow dolly . It’s people like her that make your U-Haul business successful.
KENNETH S | Overall ExperienceVery friendly and professional staff, I do recommend this Uhaul office to relatives and friends.
JOSE R | Overall ExperienceBest people work here, very friendly and fast.
CURTIS R | Overall ExperienceAbsolutely unacceptable. We ordered this storage online and had NO IDEA that it would be upstairs, around corners and impossible to bring furniture into. We paid BEFORE we were shown the unit, which all had to be undone when we found out we couldn’t bring our antique furniture into the facility. The experience was frustrating and the unit was completely unusable.
ANDREA S | First ImpressionsAlyssa the manager was excellent and helpful.
Arvid E | First ImpressionsMichelle, the owner and manager runs a great operation at the Stephen's St. U Haul. All my experiences there have positive.
MICHAEL K | First ImpressionsVery helpful at Roseburg location. Went out way to make it easy
Robert B | First ImpressionsI was quoted 1st month Free, upon arrival I was told because of full capacity that discount wouldn't apply. However they did honor what I was originally offered.
DAVID E | First ImpressionsYour incoming phone messaging and booking notice the paperwork got me screwed up I got out of my unit a week early to make sure that they did not run my card again and they did now I don't know what I'm going to do about one of my bills
mike c | Overall ExperienceEveryone from in person to telephone conversations were great at this facility. Especially Alyssa who helped me get checked in and contract signed, etc. Thank you to all!:)
Jodie T | First ImpressionsThis is a great facility. The employees are skilled, helpful, honest, and kind.
scott m | Overall ExperienceThank you Joe and Michelle for yoir outstanding servi w and willingness to help. Above and beyond d the call of duty. Blessing to your staff
kelly h | First ImpressionsI appreciate the great service and the friendly people who work here. They were all super aware of the stresses of moving and understand the intricate process it tolls on the mind, body and transitions into you objects. Very secure and highly maintained climate controlled facility. Thankful for your business.
Jake S | Overall ExperienceMichelle the store manager is the most helpful and thoughtful person always helping me with all my needs, the ones I didn't realize, and Carter the storage manager is just great and quick but efficient!!!
Judy L | First ImpressionsWas not the biggest fan of having a storage unit up a flight of stairs.
Kevin S | Overall ExperienceGreat manager! Very knowledgeable and efficient. 5 stars
barry g | Overall ExperienceThe team at this facility was and is top notch. They greeted me like I was part of their family. They also made my first visit a very remarkable experience. I will never forget my experience with this facility.
Sean C | First ImpressionsGreat location and storage facility! Felt safe and secure and didn’t have any issues while storing my things for the last 2+ years.
Michelle M | Overall ExperienceCustomer service is still important, in any job. The folks here were outstanding in that capacity. Friendly and respectful, answering all questions, and offering information beyond my questions.
DeLane O | First ImpressionsThe crew working at this facility are movers and shakers. I saw how they were moving from one task to the next in double time. Very impressed in their customer service.
CURTIS R | First ImpressionsAwesome
Carol V | First ImpressionsThis Umpqua location in ROSEBURG was great. Staff were friendly and helpful. No issues in the year we used it. It is very unfortunate we had to switch storage units from this location.. HOWEVER, we have had to terminate all services, both privately and our companies, with Uhaul, switching our regular truck rentals and storage units to other companies, due to the MEDFORD/Rogue Valley location in Oregon, and its employees. And the lack of response from mangement or corporate regarding that location. One of my employees witnessed employees using drugs while a line up of cars waited to be unhooked. When he brought this to the attention of the employee at the counter inside he was then threatened and verbally attacked by numerous employees. We attempted for several months to get any sort of response or resolution from Uhaul as we had dozens of units across the country and clearing them out is obviously a last resort. As long as the Medford employee who threatened ny guy is still employed by Uhaul then we can no longer do any business with any Uhaul.
Alexander T | Overall ExperienceThe incredible manager was awesome. Definitely the best customer service I have come across in a long time. She deserves a raise and a vacation home in the Caymans.
Natalie B | First ImpressionsVery friendly and helpful staff Showed us personally where our unit was and showed us how to acess our unit. We are very pleased by the service. thank you Debbie Atkins
nila-debbie a | First ImpressionsI' vevbr My
Joey P | Overall ExperienceStaff was very helpful at several legs of my cross-country move as well as in person when setting up the storage unit rental. I would recommend this place.
Deborah P | First ImpressionsThe Roseburg Uhaul staff was always polite, patient, efficient and helpful. My only complaint with Uhaul is being on hold for 30 minutes or longer with call center to make my monthly payments. I couldn't use online site because it "wasn't found". I tried to create new one and couldn't becsuse "email already has an acount".
Teresa S | Overall ExperienceTravis was great at explaining everything on the storage facility and keypad entry. Great place & great staff.
Frank W | First ImpressionsVery hard due to stairs. Should consider putting in elevators.
maria W | Overall ExperienceI rented a storage unit and because I hadn't moved anything in yet and placed a lock on the door. They re-rented my unit. I found out when I went to show up with my stuff and somebody else was moving into my unit. Even though I had paid up till the end of the month and was no we're near the due date. Very upsetting to me.
Mary D | First ImpressionsThought you all were very friendly and most helpful. Nice working with you.
Jane w | Overall ExperienceThe staff were extremely helpful!
heidi e | Overall ExperienceThe general manager Meesh was amazing to me and helped me out so much!
Arianna F | First ImpressionsStaff are awesome! Friendly and helpful! ....the storage units are dark (no light in unit, bring a lantern!!) and cramped!!
ERIN G | First ImpressionsThank You fro all your help!!!
Donald D | First ImpressionsI rented 2 large storage 2 weeks in advance drove all the way from California and they said my units were given away.
Jamie L | First ImpressionsMichele did a great job! She was very helpful and informative
Garret R | First ImpressionsAwesome! Meesh ROCKS!!! You better not let her go....shes a keeper and deserves her worth in gold! I hope you pay her well enough that she stays!
Cary G | Overall ExperienceIt is suppose to be 24 hour access it isnt along with the fact i was told i get a free lock and was refused one
corey t | First ImpressionsThis is an excellent rating only because of "Meesh". She was awesome!!! Instead of giving the number to call myself, she made the call for me and helped me from beginning to end. She is a keeper this on!!! Her boss needs to know and she deserves a raise!!! :-)
Cary G | First ImpressionsI wish I could have gotten a refund for all the 20 days I didn't use the storage.
Patty W | Overall ExperienceHaving a storage facility with 2nd floor but NO elevator is big NO. We had reserved two units but we were not told they were on second level and stairs only. Even though personnel was trying to be helpful, we couldn’t rent this units. Overall it was a waste of time.
THERESA B | Overall ExperienceAn excellent, well run facility with a professional staff that was always ready to help.
Marty L | Overall ExperienceVery helpful staff in both Chico, California, and in Roseburg, Oregon.They were excellent, A+, and deserve raises.
Richard D | Overall ExperienceI was charged a damage fee without giving authorization. I did not damage the unit. The screw had pulled out . I denied card use and the manager used it anyway which has been reported to my bank as fraud.
Michael P | Overall ExperienceGreat!!
Patty W | First ImpressionsThe staff I interacted with were professional, personable and very friendly. Highly recommend this place both for U-Haul rentals and storage!
Cynthia S | Overall ExperienceWas there for 3 years and had good experience.
Brenda L | Overall ExperienceThe manager (or owner?) Andrew and his team have an excellent work ethic and the facility is immaculate. I got great customer service!
Dicksie A | First ImpressionsThe manager, Andrew Weeks was an amazing person to work with and always wanted to know if there were any concerns or issues that needed attention. He made you feel like he put you above himself at all times. Awesome face to represent uhaul.
TIMOTHY A | Overall ExperienceI have been a Uhaul customer for over 45 years. We have had a few hiccups over the years, but the staff at Uhaul ALWAYS makes it work out right. Working with the Roseburg, OR. crew has always been great. Andrew Weeks and his crew are the best!
KRISTIE C | Overall ExperienceMr. Weeks is an amazing manager and goes beyond the measure of duty to assist his customers. My recommendation is that he get an award and a nice raise. He is an asset to your company!
Robert H | Overall ExperienceWe have been a renter of one of your units continually for the last 38 years. Were in there just after they were built. I think our number was 358 or so. Never did we ever have any problem. Facility, employees and everything about the place makes it a top notch storage business. Thanks for the many years.
DOUG S | Overall ExperienceVery happy with moving experience! The movers in Roseburg, Sasha and co-worker we're great!
David A | First ImpressionsEvery time I use this facility I always feel that my concerns are taken care if
Jillian H | Overall ExperienceI was in need of a lot of long distance help and these people came through for me. They had to deal with my daughters since I couldn't be there in person. Friendly, courteous staff. Thank you.
Sandra B | Overall ExperienceAndrew was amazing!!!
Taylor R | Overall ExperienceVery nice place
josh w | Overall ExperienceVery helpful and fun staff
lindsay d | Overall ExperienceI guess you don’t get a refund when close account and have almost a month left on unit you rented?
Kittie B | First ImpressionsAndrew was kind, courteous, and very helpful. This is the best facility of any UHaul I have done business with. (And I have moved alot)
Jennifer I | First ImpressionsEveryone was very professional.
Julie H | Overall ExperienceThanks for the rental!
hailey y | Overall ExperienceThey are an Amazing team!!
Julie H | First ImpressionsThe people at the roseburg site are very great.
carol d | Overall ExperienceU-haul in Roseburg OR were the most helpful and friendliest people!
christine f | Overall ExperienceThe customer service was exceptional & far exceeded my expectations. AAAAA+++++!!!!!
Dave H | Overall ExperienceNo
stephanie G | Overall ExperienceThank you
Karen B | Overall ExperienceGreat customer service, very professional.
Gary M | First ImpressionsVery clean facility and helpful staff!
Rebekah D | Overall ExperienceEveryone was friendly and very helpful. I would recommend this U-haul to anyone.
Kay B | Overall Experienceexcellent staff
chris l | Overall ExperienceExcellent staff
chris l | Overall ExperienceManager Andrew is great.
Robert J | Overall Experiencewent out of their way to insure I was moved in on the 20th of November. Very polite and helpful on the phone.
Lola S | Overall ExperienceGreat bunch of folks to work with.
Margaret S | Overall ExperienceFacility was excellent. Free moving carts were very useful. Staff is friendly and responsive to requests. Only feedback is replace yellow raised bumps on floor with paint so carts don't get snagged.
Andrew M | Overall ExperienceI used this facility to drop off a truck, rent a storage unit for a brief period and rent another truck on move-out. All of my experiences with this facility has been stellar!
Jennifer M | Overall ExperienceEverybody in the roseburg store is awesome, easy to get things done, thank you for everything, I will continue to come in and get propane, its fast and convenient!
BRIAN H | Overall ExperienceThe staff was all very friendly and helpful. I will definitely use them again when I need storage.
Patricia K | Overall ExperienceVery helpfull , good personality,
shawn f | ReservationI had a good experience at this facility. I would especially like to thank Andrew Weeks for all his help with my particular situation.
Ken G | Overall Experiencethere was one time that somebody propped open the back door and nobody else was around
richard b | Overall ExperienceThe staff was very friendly & helpful. Especially a young guy who was new. he really went out of his way to make sure he had all the info needed to help me out. He was amazing.
david h | Overall ExperienceMy only complaint was the with the company not the local facility. . My account was compromised and my name and email address was used to reserve a truck out of state. Please purge my records
DONNA S | Overall ExperienceWe did a cross country move and the staff of the facility went above and beyond to help us out after we arrived. Very friendly staff. We recommend this facility.
renate t | Overall ExperienceWould definitely recommend this storage facility! Great service !!!
Marion M | Overall ExperienceDifficult to access unit using codes. Was notified I had not paid for unit after Ihad taken belongingsn and notified staff I did not need unit anymore.
peter r | Overall ExperienceOutstaanding, courteous personnel. Thank you so much Jerry and Mary Lew Olson
jerry o | Overall ExperienceMoving can be stressfully,the crew at the Roseburg location made it less so.From renting the trucks to obtaining storage units my needs were met in a timely fashion and with professionalism!Thank You
Sam R | Overall Experience