Customer Reviews for U-Haul Storage of Umpqua Valley

Rating:

4.0

I had picked up the Trailer in LA on Friday May 8th.then traveled all day Saturday. When at around 11:30 pm, just 8 miles from our home we got a flat. There was no spare, but we were able to get it the rest of the way home that evening. It was in our driveway unloaded by Sunday. We went to town on Mon the 9th and asked how best to address the tire situation. They directed me o call Raod side assistant. They were fantastic! We were informed the the tire was a unique size so they were unable to fix at that time. They would be back to load the trailer up and take it to their shop until they could get what the correct tire to repair it. They would return it to the drop off location after it was repaired, there was nothing else I needed to do. Then I became a bit confused when I was called a couple hour later asking if I need to extend my use of the trailer. as soon as I explained what was happening with the trailer, they assured me everything was fine.

Rating:

4.0

prompt quality service was provided

Rating:

2.0

Get nicer and helpful employees. They didn't walk us to see the truck or offer anything other than the print out and pointing across the lot. Didn't even tell us which truck, which of course is on papers but still

Rating:

4.0

The truck overheated approximately 25 miles from Roseburg. We pulled off and my son in law checked the water in the radiator. It was low. I bought radiator fluid. He added half water, half radiator fluid in the radiator and we were off to finish our move. No problems after that.

Rating:

5.0

Very friendly and efficient staff!!

Rating:

3.0

When my reservation is moved from one location to another the truck inordered should be there not at a 3rd location 14 miles away and i am stuck taking a smaller truck than i reserved.

Rating:

2.0

Don't tell people to bring your equipment back earlier than the contract and dont change the the time to say 8 am when it said 1pm.

Rating:

5.0

The inside of the trailer was dirty with yard waste. I didn't report it at check out and took care of it myself.

Rating:

5.0

When I told him about the bay floor, he was on it immediately as I was leaving. Really good guy.

Rating:

5.0

Great people, great equipment, great service. Thank you.

Rating:

5.0

Don't know when I will get the reimbursement for bringing it to a certain location. Thought I would see it by now.

Rating:

5.0

Thanks. The help helped also.

Rating:

3.0

Customer service here in Roseburg, OR was not helpful at all. They were sending us 3 hours away from our destination for our drop off. They did not even try to help. Just said that is what the computer said. I called the 800 number for U-Haul, told them the problem and they were SUPER helpful and changed our drop off location within 1 mile of our destination. Took me less than 5 minutes to do this. I do not understand why the Roseburg, OR location could not pick up the telephone and do the same thing for us as I did. Very disappointed in the customer service there.

Rating:

5.0

Great service, timely checkout and return. Would recommend them to friends

Rating:

5.0

Always a pleasure getting trucks here and the crew takes good care of us ! Thanks from Douglas County Movers LLC

Rating:

5.0

Very good service…there were several people picking up equipment that morning,but the attendants were very professional, courteous, and efficient in getting us taken care of..

Rating:

5.0

The employees are amazing!!

Rating:

5.0

Terrific manager at this location. Friendly, efficient and very clear. Couldn't have been better.

Rating:

5.0

These guys are one of the best U-Haul dealers around! Always a pleasure doing business here !

Rating:

3.0

Online corporate experience was high pressure! Would never book through them.

Rating:

5.0

Full service U hail facility. Woman manager. Employee owned business. All factors made pick up a pleasure. Everything was efficient, clean, and pleasant. I cannot speak more highly of our experience.

Rating:

4.0

Both cab and cargo area smelled very bad

Rating:

1.0

Piss off 🖕

Rating:

4.0

the check in process took to long, bill pay and computers did not work pproperly. The process was outdated. Uhual really needs to get it's IT together. So many improvements need to be made. I can see a start up disrupting Uhaul"s easily. You are a setting duck.

Rating:

3.0

I waited in the vehicle for ten minutes, like the sign states. Finally after waiting and nobody coming out, I went inside and the only staff member working was sitting on the couch, playing on their phone. He came out quickly and helped quickly once he knew I was there.

Rating:

5.0

Travis was our care agent. He was very professional and answered all my questions which was very helpful.

Rating:

5.0

Larger parking area

Rating:

5.0

Excellent service

Rating:

5.0

Nothing that i can think of.

Rating:

4.0

Great customer service! Very helpful!

Rating:

5.0

The man we dropped the U-Haul off to is an amazing dude who has helped us out tremendously.

Rating:

1.0

The Vancouver drop off was absolutely terrible I arrived at the shop 5 minutes before closing and the employees started running out of the shop and refused to help me or explain the return process online while being incredibly rude. The roseburg location never put the rented dolly in the truck and I was charged an additional 64 dollars after drop off for no reason as the roseburg location said there was half a tank in the uhaul at pick up when there was only 1/4 tank which is what I returned it with.

Rating:

4.0

The customer service was excellent. The person that helped us was very friendly and helpful. She was very fast and efficient as well. The location is easy to find, but it's on a fairly busy road.

Rating:

5.0

Newer trucks

Rating:

5.0

The staff are friendly and helpful.

Rating:

5.0

great product and service

Rating:

5.0

The rental process and experience was smooth and problem free. I will definitely use U Haul in the future.

Rating:

5.0

Excellent operation

Rating:

5.0

not a thing, everything done very professionaly and am renting again next weekend. thank you

Rating:

5.0

staff at this location are stellar. would recomment this location any time

Rating:

5.0

Y experience was great and cannot think of anything that could have been different.

Rating:

5.0

They did a great job

Rating:

5.0

Found the experience pleasant and efficient, the personnel friendly, knowledgeable, and helpful, and the equipment flawless. Thank you.

Rating:

5.0

The service and friendliness was OUTSTANDING. Thank you very much.

Rating:

5.0

Both employees were thoughtful and courteous which was wonderful as we also rented a storage space and will see them again.

Rating:

5.0

We had awesome (which isn't a word I use often) service. Tk you!

Rating:

5.0

The Manager, Michelle Muir, was extremely knowledgeable, professional, personable and efficient! She really knows the business, making our truck rental and longterm Ubox storage experiences flawless! We stored 2 Uboxes at the Umpqua facility for over 5 months. When we needed to move them to our new home, Michelle located them quickly, made sure they were positioned for pickup the following day, and competently coordinated the transfer. Our rental truck was prepared and ready without issue. We highly recommend UHaul of Umpqua Valley for your moving needs. With Michelle in leadership, you will be in good hands!!

Rating:

5.0

Clean store and vehicles. Very friendly staff.

Rating:

1.0

The only reason that i gave a poor rating is because i was not told i could only go so many miles. when i pick up the u hale i had to drive 10 miles to load it up and then i had to drive back 10 miles to where i was staying the night then i had to drive 920 miles and then i had to drive another 80 miles to the closest u haul to return the u haul. The young man didn't say anything about that I had only so many miles to use. Shame on him!!!

Rating:

5.0

Awesome

Rating:

5.0

Great service.

Rating:

4.0

The location was fine, but I have some issues with U-Haul's policies. First, doing the self-dispatch would have been great, had I known ahead of time what I would need for it. The authentication options require some foreknowledge. I didn't know that I should bring my passport or a copy of a current lease agreement--I ended up having to put two additional contacts for U-Haul to call. Frankly, it's no one else's business that I'm renting a U-Haul, and I deeply resent being required to let U-Haul call people about it. If I had known ahead of time, like been notified in the reservation confirmation email, that I needed to have other authentication documents, I could've avoided that. I also was pretty annoyed by the moving dolly and blankets in the box van. I didn't ask for those, didn't want those, and they very much got in the way of my loading and unloading. But in order to get them out of my way, I would've had to pay $10 for breaking the seal. That's pretty rude.

Rating:

5.0

Super helpful and friendly staff. Michelle Muir, the manager even helped me come up with money saving options. Thank you Roseburg U Haul! Sincerely, Samantha Fagnano

Rating:

5.0

Professional, courteous Uhaul agents made my truck rental experience a good one ! Your Stephens st office in Roseburg, OR has great folks working there !!

Rating:

5.0

This Umpqua location in ROSEBURG was great. Staff were friendly and helpful. No issues in the year we used it. It is very unfortunate we had to switch storage units from this location.. HOWEVER, we have had to terminate all services, both privately and our companies, with Uhaul, switching our regular truck rentals and storage units to other companies, due to the MEDFORD/Rogue Valley location in Oregon, and its employees. And the lack of response from mangement or corporate regarding that location. One of my employees witnessed employees using drugs while a line up of cars waited to be unhooked. When he brought this to the attention of the employee at the counter inside he was then threatened and verbally attacked by numerous employees. We attempted for several months to get any sort of response or resolution from Uhaul as we had dozens of units across the country and clearing them out is obviously a last resort. As long as the Medford employee who threatened ny guy is still employed by Uhaul then we can no longer do any business with any Uhaul.

Rating:

5.0

The incredible manager was awesome. Definitely the best customer service I have come across in a long time. She deserves a raise and a vacation home in the Caymans.

Rating:

5.0

Very friendly and helpful staff Showed us personally where our unit was and showed us how to acess our unit. We are very pleased by the service. thank you Debbie Atkins

Rating:

1.0

I' vevbr My

Rating:

5.0

Staff was very helpful at several legs of my cross-country move as well as in person when setting up the storage unit rental. I would recommend this place.

Rating:

4.0

The Roseburg Uhaul staff was always polite, patient, efficient and helpful. My only complaint with Uhaul is being on hold for 30 minutes or longer with call center to make my monthly payments. I couldn't use online site because it "wasn't found". I tried to create new one and couldn't becsuse "email already has an acount".

Rating:

5.0

Travis was great at explaining everything on the storage facility and keypad entry. Great place & great staff.

Rating:

3.0

Very hard due to stairs. Should consider putting in elevators.

Rating:

1.0

I rented a storage unit and because I hadn't moved anything in yet and placed a lock on the door. They re-rented my unit. I found out when I went to show up with my stuff and somebody else was moving into my unit. Even though I had paid up till the end of the month and was no we're near the due date. Very upsetting to me.

Rating:

5.0

Thought you all were very friendly and most helpful. Nice working with you.

Rating:

5.0

The staff were extremely helpful!

Rating:

5.0

The general manager Meesh was amazing to me and helped me out so much!

Rating:

5.0

Staff are awesome! Friendly and helpful! ....the storage units are dark (no light in unit, bring a lantern!!) and cramped!!

Rating:

5.0

Thank You fro all your help!!!

Rating:

1.0

I rented 2 large storage 2 weeks in advance drove all the way from California and they said my units were given away.

Rating:

5.0

Michele did a great job! She was very helpful and informative

Rating:

5.0

Awesome! Meesh ROCKS!!! You better not let her go....shes a keeper and deserves her worth in gold! I hope you pay her well enough that she stays!

Rating:

2.0

It is suppose to be 24 hour access it isnt along with the fact i was told i get a free lock and was refused one

Rating:

5.0

This is an excellent rating only because of "Meesh". She was awesome!!! Instead of giving the number to call myself, she made the call for me and helped me from beginning to end. She is a keeper this on!!! Her boss needs to know and she deserves a raise!!! :-)

Rating:

3.0

I wish I could have gotten a refund for all the 20 days I didn't use the storage.

Rating:

2.0

Having a storage facility with 2nd floor but NO elevator is big NO. We had reserved two units but we were not told they were on second level and stairs only. Even though personnel was trying to be helpful, we couldn’t rent this units. Overall it was a waste of time.

Rating:

5.0

An excellent, well run facility with a professional staff that was always ready to help.

Rating:

5.0

Very helpful staff in both Chico, California, and in Roseburg, Oregon.They were excellent, A+, and deserve raises.

Rating:

1.0

I was charged a damage fee without giving authorization. I did not damage the unit. The screw had pulled out . I denied card use and the manager used it anyway which has been reported to my bank as fraud.

Rating:

5.0

Great!!

Rating:

5.0

The staff I interacted with were professional, personable and very friendly. Highly recommend this place both for U-Haul rentals and storage!

Rating:

5.0

Was there for 3 years and had good experience.

Rating:

5.0

The manager (or owner?) Andrew and his team have an excellent work ethic and the facility is immaculate. I got great customer service!

Rating:

5.0

The manager, Andrew Weeks was an amazing person to work with and always wanted to know if there were any concerns or issues that needed attention. He made you feel like he put you above himself at all times. Awesome face to represent uhaul.

Rating:

5.0

I have been a Uhaul customer for over 45 years. We have had a few hiccups over the years, but the staff at Uhaul ALWAYS makes it work out right. Working with the Roseburg, OR. crew has always been great. Andrew Weeks and his crew are the best!

Rating:

5.0

Mr. Weeks is an amazing manager and goes beyond the measure of duty to assist his customers. My recommendation is that he get an award and a nice raise. He is an asset to your company!

Rating:

5.0

We have been a renter of one of your units continually for the last 38 years. Were in there just after they were built. I think our number was 358 or so. Never did we ever have any problem. Facility, employees and everything about the place makes it a top notch storage business. Thanks for the many years.

Rating:

5.0

Very happy with moving experience! The movers in Roseburg, Sasha and co-worker we're great!

Rating:

5.0

Every time I use this facility I always feel that my concerns are taken care if

Rating:

5.0

I was in need of a lot of long distance help and these people came through for me. They had to deal with my daughters since I couldn't be there in person. Friendly, courteous staff. Thank you.

Rating:

5.0

Andrew was amazing!!!

Rating:

5.0

Very nice place

Rating:

5.0

Very helpful and fun staff

Rating:

4.0

I guess you don’t get a refund when close account and have almost a month left on unit you rented?

Rating:

5.0

Andrew was kind, courteous, and very helpful. This is the best facility of any UHaul I have done business with. (And I have moved alot)

Rating:

5.0

Everyone was very professional.

Rating:

4.0

Thanks for the rental!

Rating:

5.0

They are an Amazing team!!

Rating:

5.0

The people at the roseburg site are very great.

Rating:

5.0

U-haul in Roseburg OR were the most helpful and friendliest people!

Rating:

5.0

The customer service was exceptional & far exceeded my expectations. AAAAA+++++!!!!!

Rating:

4.0

No

Rating:

5.0

Thank you

Rating:

5.0

Great customer service, very professional.

Rating:

5.0

Very clean facility and helpful staff!

Rating:

5.0

Everyone was friendly and very helpful. I would recommend this U-haul to anyone.

Rating:

5.0

excellent staff

Rating:

5.0

Excellent staff

Rating:

5.0

Manager Andrew is great.

Rating:

5.0

went out of their way to insure I was moved in on the 20th of November. Very polite and helpful on the phone.

Rating:

5.0

Great bunch of folks to work with.

Rating:

5.0

Facility was excellent. Free moving carts were very useful. Staff is friendly and responsive to requests. Only feedback is replace yellow raised bumps on floor with paint so carts don't get snagged.

Rating:

5.0

I used this facility to drop off a truck, rent a storage unit for a brief period and rent another truck on move-out. All of my experiences with this facility has been stellar!

Rating:

5.0

Everybody in the roseburg store is awesome, easy to get things done, thank you for everything, I will continue to come in and get propane, its fast and convenient!

Rating:

5.0

The staff was all very friendly and helpful. I will definitely use them again when I need storage.

Rating:

5.0

Very helpfull , good personality,

Rating:

5.0

I had a good experience at this facility. I would especially like to thank Andrew Weeks for all his help with my particular situation.

Rating:

4.0

there was one time that somebody propped open the back door and nobody else was around

Rating:

4.0

The staff was very friendly & helpful. Especially a young guy who was new. he really went out of his way to make sure he had all the info needed to help me out. He was amazing.

Rating:

5.0

My only complaint was the with the company not the local facility. . My account was compromised and my name and email address was used to reserve a truck out of state. Please purge my records

Rating:

5.0

We did a cross country move and the staff of the facility went above and beyond to help us out after we arrived. Very friendly staff. We recommend this facility.

Rating:

5.0

Would definitely recommend this storage facility! Great service !!!

Rating:

4.0

Difficult to access unit using codes. Was notified I had not paid for unit after Ihad taken belongingsn and notified staff I did not need unit anymore.

Rating:

5.0

Outstaanding, courteous personnel. Thank you so much Jerry and Mary Lew Olson