Customer did not leave a comment.Sandra S.
Customer Reviews for U-Haul Storage of Umpqua Valley
Roseburg, OR 97470
(Located south of Garden Vly Blvd across from AutoZone)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had picked up the Trailer in LA on Friday May 8th.then traveled all day Saturday. When at around 11:30 pm, just 8 miles from our home we got a flat. There was no spare, but we were able to get it the rest of the way home that evening. It was in our driveway unloaded by Sunday. We went to town on Mon the 9th and asked how best to address the tire situation. They directed me o call Raod side assistant. They were fantastic! We were informed the the tire was a unique size so they were unable to fix at that time. They would be back to load the trailer up and take it to their shop until they could get what the correct tire to repair it. They would return it to the drop off location after it was repaired, there was nothing else I needed to do. Then I became a bit confused when I was called a couple hour later asking if I need to extend my use of the trailer. as soon as I explained what was happening with the trailer, they assured me everything was fine.Patricia F.
Customer did not leave a comment.TIMOTHY J.
Customer did not leave a comment.mark G.
Customer did not leave a comment.Andres P.
prompt quality service was providedDennis N.
Customer did not leave a comment.Noe A.
Get nicer and helpful employees. They didn't walk us to see the truck or offer anything other than the print out and pointing across the lot. Didn't even tell us which truck, which of course is on papers but stillAnastasia P.
The truck overheated approximately 25 miles from Roseburg. We pulled off and my son in law checked the water in the radiator. It was low. I bought radiator fluid. He added half water, half radiator fluid in the radiator and we were off to finish our move. No problems after that.angela C.
Very friendly and efficient staff!!Dave A.
Customer did not leave a comment.Dawn W.
Customer did not leave a comment.Deena D.
When my reservation is moved from one location to another the truck inordered should be there not at a 3rd location 14 miles away and i am stuck taking a smaller truck than i reserved.Erin W.
Customer did not leave a comment.mohit S.
Customer did not leave a comment.Arlene R.
Customer did not leave a comment.Jeff K.
Customer did not leave a comment.TIMOTHY J.
Customer did not leave a comment.Kathy L.
Customer did not leave a comment.OSCAR C.
Don't tell people to bring your equipment back earlier than the contract and dont change the the time to say 8 am when it said 1pm.Heather L.
The inside of the trailer was dirty with yard waste. I didn't report it at check out and took care of it myself.Tim W.
When I told him about the bay floor, he was on it immediately as I was leaving. Really good guy.Stephen R.
Great people, great equipment, great service. Thank you.Daniel M.
Don't know when I will get the reimbursement for bringing it to a certain location. Thought I would see it by now.Joyce T.
Customer did not leave a comment.John W.
Customer did not leave a comment.Samuel F.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Sheri P.
Thanks. The help helped also.Rick H.
Customer did not leave a comment.Susan S.
Customer service here in Roseburg, OR was not helpful at all. They were sending us 3 hours away from our destination for our drop off. They did not even try to help. Just said that is what the computer said. I called the 800 number for U-Haul, told them the problem and they were SUPER helpful and changed our drop off location within 1 mile of our destination. Took me less than 5 minutes to do this. I do not understand why the Roseburg, OR location could not pick up the telephone and do the same thing for us as I did. Very disappointed in the customer service there.albert S.
Customer did not leave a comment.John W.
Great service, timely checkout and return. Would recommend them to friendsAlex N.
Always a pleasure getting trucks here and the crew takes good care of us ! Thanks from Douglas County Movers LLCBrett-Jessica H.
Very good serviceâ€¦there were several people picking up equipment that morning,but the attendants were very professional, courteous, and efficient in getting us taken care of..Jim H.
Customer did not leave a comment.Kevin D.
The employees are amazing!!chris A.
Terrific manager at this location. Friendly, efficient and very clear. Couldn't have been better.Jessica W.
These guys are one of the best U-Haul dealers around! Always a pleasure doing business here !Brett-Jessica H.
Online corporate experience was high pressure! Would never book through them.David B.
Customer did not leave a comment.OSCAR C.
Customer did not leave a comment.Wade S.
Full service U hail facility. Woman manager. Employee owned business. All factors made pick up a pleasure. Everything was efficient, clean, and pleasant. I cannot speak more highly of our experience.Nancy R.
Customer did not leave a comment.Julie P.
Both cab and cargo area smelled very badRichard C.
Piss off 🖕Derrick W.
the check in process took to long, bill pay and computers did not work pproperly. The process was outdated. Uhual really needs to get it's IT together. So many improvements need to be made. I can see a start up disrupting Uhaul"s easily. You are a setting duck.BRUCE G.
I waited in the vehicle for ten minutes, like the sign states. Finally after waiting and nobody coming out, I went inside and the only staff member working was sitting on the couch, playing on their phone. He came out quickly and helped quickly once he knew I was there.Myka B.
Travis was our care agent. He was very professional and answered all my questions which was very helpful.RENEE C.
Customer did not leave a comment.Jennifer R.
Customer did not leave a comment.Jesse K.
Larger parking areaToni F.
Customer did not leave a comment.JACQUELINE M.
Excellent serviceLinda F.
Nothing that i can think of.gary H.
Customer did not leave a comment.James E.
Great customer service! Very helpful!carter E.
The man we dropped the U-Haul off to is an amazing dude who has helped us out tremendously.Trevyr W.
Customer did not leave a comment.sherri H.
The Vancouver drop off was absolutely terrible I arrived at the shop 5 minutes before closing and the employees started running out of the shop and refused to help me or explain the return process online while being incredibly rude. The roseburg location never put the rented dolly in the truck and I was charged an additional 64 dollars after drop off for no reason as the roseburg location said there was half a tank in the uhaul at pick up when there was only 1/4 tank which is what I returned it with.Lindsey H.
The customer service was excellent. The person that helped us was very friendly and helpful. She was very fast and efficient as well. The location is easy to find, but it's on a fairly busy road.douglas S.
Newer trucksDavid S.
Customer did not leave a comment.gerri S.
The staff are friendly and helpful.Bonnie B.
Customer did not leave a comment.Jamie R.
Customer did not leave a comment.Dennis E.
Customer did not leave a comment.Tammy A.
Customer did not leave a comment.James K.
great product and serviceJohn A.
Customer did not leave a comment.Robert H.
The rental process and experience was smooth and problem free. I will definitely use U Haul in the future.Alyce M.
Excellent operationJames K.
not a thing, everything done very professionaly and am renting again next weekend. thank youcharlie O.
staff at this location are stellar. would recomment this location any timejuliana R.
Customer did not leave a comment.daniel t. | Overall Experience
Customer did not leave a comment.Andrew M.
Y experience was great and cannot think of anything that could have been different.Daniel H.
Customer did not leave a comment.Robert C.
They did a great jobFrank R.
Customer did not leave a comment.Teasaga M.
Customer did not leave a comment.Carter S. | First Impressions
Found the experience pleasant and efficient, the personnel friendly, knowledgeable, and helpful, and the equipment flawless. Thank you.Daniel M.
The service and friendliness was OUTSTANDING. Thank you very much.danny Y.
Both employees were thoughtful and courteous which was wonderful as we also rented a storage space and will see them again.Donnelle E.
We had awesome (which isn't a word I use often) service. Tk you!Cary G.
Customer did not leave a comment.Ian J.
The Manager, Michelle Muir, was extremely knowledgeable, professional, personable and efficient! She really knows the business, making our truck rental and longterm Ubox storage experiences flawless! We stored 2 Uboxes at the Umpqua facility for over 5 months. When we needed to move them to our new home, Michelle located them quickly, made sure they were positioned for pickup the following day, and competently coordinated the transfer. Our rental truck was prepared and ready without issue. We highly recommend UHaul of Umpqua Valley for your moving needs. With Michelle in leadership, you will be in good hands!!Dennis D.
Customer did not leave a comment.Julie P.
Customer did not leave a comment.Roxanna D.
Clean store and vehicles. Very friendly staff.Rhonda F.
Customer did not leave a comment.Dallas C.
Customer did not leave a comment.Julie V. | Overall Experience
Customer did not leave a comment.Josh H.
Customer did not leave a comment.Robert H.
The only reason that i gave a poor rating is because i was not told i could only go so many miles. when i pick up the u hale i had to drive 10 miles to load it up and then i had to drive back 10 miles to where i was staying the night then i had to drive 920 miles and then i had to drive another 80 miles to the closest u haul to return the u haul. The young man didn't say anything about that I had only so many miles to use. Shame on him!!!lora T.
Customer did not leave a comment.jerry S.
AwesomeCarol V. | First Impressions
Customer did not leave a comment.Donald W.
Great service.Larry K.
Customer did not leave a comment.MARK H.
The location was fine, but I have some issues with U-Haul's policies. First, doing the self-dispatch would have been great, had I known ahead of time what I would need for it. The authentication options require some foreknowledge. I didn't know that I should bring my passport or a copy of a current lease agreement--I ended up having to put two additional contacts for U-Haul to call. Frankly, it's no one else's business that I'm renting a U-Haul, and I deeply resent being required to let U-Haul call people about it. If I had known ahead of time, like been notified in the reservation confirmation email, that I needed to have other authentication documents, I could've avoided that. I also was pretty annoyed by the moving dolly and blankets in the box van. I didn't ask for those, didn't want those, and they very much got in the way of my loading and unloading. But in order to get them out of my way, I would've had to pay $10 for breaking the seal. That's pretty rude.Abby B.
Customer did not leave a comment.sharon S.
Super helpful and friendly staff. Michelle Muir, the manager even helped me come up with money saving options. Thank you Roseburg U Haul! Sincerely, Samantha Fagnanosamantha F.
Professional, courteous Uhaul agents made my truck rental experience a good one ! Your Stephens st office in Roseburg, OR has great folks working there !!Brad R.
This Umpqua location in ROSEBURG was great. Staff were friendly and helpful. No issues in the year we used it. It is very unfortunate we had to switch storage units from this location.. HOWEVER, we have had to terminate all services, both privately and our companies, with Uhaul, switching our regular truck rentals and storage units to other companies, due to the MEDFORD/Rogue Valley location in Oregon, and its employees. And the lack of response from mangement or corporate regarding that location. One of my employees witnessed employees using drugs while a line up of cars waited to be unhooked. When he brought this to the attention of the employee at the counter inside he was then threatened and verbally attacked by numerous employees. We attempted for several months to get any sort of response or resolution from Uhaul as we had dozens of units across the country and clearing them out is obviously a last resort. As long as the Medford employee who threatened ny guy is still employed by Uhaul then we can no longer do any business with any Uhaul.Alexander T. | Overall Experience
Customer did not leave a comment.Stephanie G. | Overall Experience
Customer did not leave a comment.kevin e. | Overall Experience
Customer did not leave a comment.Donna L. | Overall Experience
The incredible manager was awesome. Definitely the best customer service I have come across in a long time. She deserves a raise and a vacation home in the Caymans.Natalie B. | First Impressions
Customer did not leave a comment.Stephanie G. | First Impressions
Very friendly and helpful staff Showed us personally where our unit was and showed us how to acess our unit. We are very pleased by the service. thank you Debbie Atkinsnila-debbie a. | First Impressions
Customer did not leave a comment.JERILEE G. | First Impressions
Customer did not leave a comment.William L. | Overall Experience
Customer did not leave a comment.joey t. | First Impressions
I' vevbr MyJoey P. | Overall Experience
Staff was very helpful at several legs of my cross-country move as well as in person when setting up the storage unit rental. I would recommend this place.Deborah P. | First Impressions
Customer did not leave a comment.Michael R. | First Impressions
The Roseburg Uhaul staff was always polite, patient, efficient and helpful. My only complaint with Uhaul is being on hold for 30 minutes or longer with call center to make my monthly payments. I couldn't use online site because it "wasn't found". I tried to create new one and couldn't becsuse "email already has an acount".Teresa S. | Overall Experience
Customer did not leave a comment.Danny J. | Overall Experience
Customer did not leave a comment.Barbara L. | Overall Experience
Customer did not leave a comment.michelle e. | Overall Experience
Travis was great at explaining everything on the storage facility and keypad entry. Great place & great staff.Frank W. | First Impressions
Customer did not leave a comment.SUSAN LYNN G. | Overall Experience
Very hard due to stairs. Should consider putting in elevators.maria W. | Overall Experience
Customer did not leave a comment.donna d. | First Impressions
I rented a storage unit and because I hadn't moved anything in yet and placed a lock on the door. They re-rented my unit. I found out when I went to show up with my stuff and somebody else was moving into my unit. Even though I had paid up till the end of the month and was no we're near the due date. Very upsetting to me.Crystal M. | First Impressions
Thought you all were very friendly and most helpful. Nice working with you.Jane w. | Overall Experience
Customer did not leave a comment.stacy a. | Overall Experience
The staff were extremely helpful!heidi e. | Overall Experience
The general manager Meesh was amazing to me and helped me out so much!Arianna F. | First Impressions
Customer did not leave a comment.KIPP S. | Overall Experience
Customer did not leave a comment.Mark V. | Overall Experience
Staff are awesome! Friendly and helpful! ....the storage units are dark (no light in unit, bring a lantern!!) and cramped!!ERIN G. | First Impressions
Thank You fro all your help!!!Donald Dale B. | First Impressions
I rented 2 large storage 2 weeks in advance drove all the way from California and they said my units were given away.Jamie L. | First Impressions
Customer did not leave a comment.gerry r. | First Impressions
Michele did a great job! She was very helpful and informativeGarret R. | First Impressions
Awesome! Meesh ROCKS!!! You better not let her go....shes a keeper and deserves her worth in gold! I hope you pay her well enough that she stays!Cary G. | Overall Experience
It is suppose to be 24 hour access it isnt along with the fact i was told i get a free lock and was refused onecorey t. | First Impressions
This is an excellent rating only because of "Meesh". She was awesome!!! Instead of giving the number to call myself, she made the call for me and helped me from beginning to end. She is a keeper this on!!! Her boss needs to know and she deserves a raise!!! :-)Cary G. | First Impressions
Customer did not leave a comment.JACQUELINE P. | Overall Experience
I wish I could have gotten a refund for all the 20 days I didn't use the storage.Patty W. | Overall Experience
Having a storage facility with 2nd floor but NO elevator is big NO. We had reserved two units but we were not told they were on second level and stairs only. Even though personnel was trying to be helpful, we couldn’t rent this units. Overall it was a waste of time.THERESA B. | Overall Experience
An excellent, well run facility with a professional staff that was always ready to help.Marty L. | Overall Experience
Very helpful staff in both Chico, California, and in Roseburg, Oregon.They were excellent, A+, and deserve raises.Richard D G. | Overall Experience
I was charged a damage fee without giving authorization. I did not damage the unit. The screw had pulled out . I denied card use and the manager used it anyway which has been reported to my bank as fraud.Michael P. | Overall Experience
Great!!Patty W. | First Impressions
The staff I interacted with were professional, personable and very friendly. Highly recommend this place both for U-Haul rentals and storage!Cynthia S. | Overall Experience
Customer did not leave a comment.gary f. | Overall Experience
Customer did not leave a comment.Michelle M. | Overall Experience
Was there for 3 years and had good experience.Brenda L. | Overall Experience
The manager (or owner?) Andrew and his team have an excellent work ethic and the facility is immaculate. I got great customer service!Dicksie A. | First Impressions
The manager, Andrew Weeks was an amazing person to work with and always wanted to know if there were any concerns or issues that needed attention. He made you feel like he put you above himself at all times. Awesome face to represent uhaul.TIMOTHY A. | Overall Experience
I have been a Uhaul customer for over 45 years. We have had a few hiccups over the years, but the staff at Uhaul ALWAYS makes it work out right. Working with the Roseburg, OR. crew has always been great. Andrew Weeks and his crew are the best!KRISTIE C. | Overall Experience
Customer did not leave a comment.Shelby H. | Overall Experience
Mr. Weeks is an amazing manager and goes beyond the measure of duty to assist his customers. My recommendation is that he get an award and a nice raise. He is an asset to your company!Robert H. | Overall Experience
We have been a renter of one of your units continually for the last 38 years. Were in there just after they were built. I think our number was 358 or so. Never did we ever have any problem. Facility, employees and everything about the place makes it a top notch storage business. Thanks for the many years.DOUG S. | Overall Experience
Very happy with moving experience! The movers in Roseburg, Sasha and co-worker we're great!David A. | First Impressions
Every time I use this facility I always feel that my concerns are taken care ifJillian H. | Overall Experience
I was in need of a lot of long distance help and these people came through for me. They had to deal with my daughters since I couldn't be there in person. Friendly, courteous staff. Thank you.Sandra B. | Overall Experience
Andrew was amazing!!!Taylor R. | Overall Experience
Very nice placejosh w. | Overall Experience
Very helpful and fun stafflindsay d. | Overall Experience
I guess you don’t get a refund when close account and have almost a month left on unit you rented?Kittie B. | First Impressions
Andrew was kind, courteous, and very helpful. This is the best facility of any UHaul I have done business with. (And I have moved alot)Jennifer I. | First Impressions
Everyone was very professional.Julie H. | Overall Experience
Thanks for the rental!hailey y. | Overall Experience
They are an Amazing team!!Julie H. | First Impressions
The people at the roseburg site are very great.carol d. | Overall Experience
U-haul in Roseburg OR were the most helpful and friendliest people!christine f. | Overall Experience
The customer service was exceptional & far exceeded my expectations. AAAAA+++++!!!!!Dave H. | Overall Experience
Nostephanie G. | Overall Experience
Thank youKaren B. | Overall Experience
Great customer service, very professional.Gary M. | First Impressions
Very clean facility and helpful staff!Rebekah D. | Overall Experience
Everyone was friendly and very helpful. I would recommend this U-haul to anyone.Kay B. | Overall Experience
excellent staffchris l. | Overall Experience
Excellent staffchris l. | Overall Experience
Manager Andrew is great.Robert J. | Overall Experience
went out of their way to insure I was moved in on the 20th of November. Very polite and helpful on the phone.Lola S. | Overall Experience
Great bunch of folks to work with.Margaret S. | Overall Experience
Facility was excellent. Free moving carts were very useful. Staff is friendly and responsive to requests. Only feedback is replace yellow raised bumps on floor with paint so carts don't get snagged.Andrew M. | Overall Experience
I used this facility to drop off a truck, rent a storage unit for a brief period and rent another truck on move-out. All of my experiences with this facility has been stellar!Jennifer M. | Overall Experience
Everybody in the roseburg store is awesome, easy to get things done, thank you for everything, I will continue to come in and get propane, its fast and convenient!BRIAN H. | Overall Experience
The staff was all very friendly and helpful. I will definitely use them again when I need storage.Patricia K. | Overall Experience
Very helpfull , good personality,shawn f. | Reservation
I had a good experience at this facility. I would especially like to thank Andrew Weeks for all his help with my particular situation.Ken G. | Overall Experience
there was one time that somebody propped open the back door and nobody else was aroundrichard b. | Overall Experience
The staff was very friendly & helpful. Especially a young guy who was new. he really went out of his way to make sure he had all the info needed to help me out. He was amazing.david h. | Overall Experience
My only complaint was the with the company not the local facility. . My account was compromised and my name and email address was used to reserve a truck out of state. Please purge my recordsDONNA S. | Overall Experience
We did a cross country move and the staff of the facility went above and beyond to help us out after we arrived. Very friendly staff. We recommend this facility.renate t. | Overall Experience
Would definitely recommend this storage facility! Great service !!!Marion M. | Overall Experience
Difficult to access unit using codes. Was notified I had not paid for unit after Ihad taken belongingsn and notified staff I did not need unit anymore.peter r. | Overall Experience
Outstaanding, courteous personnel. Thank you so much Jerry and Mary Lew Olsonjerry o. | Overall Experience
Moving can be stressfully,the crew at the Roseburg location made it less so.From renting the trucks to obtaining storage units my needs were met in a timely fashion and with professionalism!Thank YouSam R. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!