Customer Reviews for U-Haul Storage of Umpqua Valley

3528 reviews

1182 NE Stephens St   Roseburg, OR 97470
(Located south of Garden Vly Blvd across from AutoZone)

(541) 672-6864

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(541) 672-6864

1182 NE Stephens St
Roseburg, OR 97470
(Located south of Garden Vly Blvd across from AutoZone)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I will not rent again

Debra H. 
Rating:
3.0

Windshield was very dirty w/dried on bugs. also drivers side door would not close properly.

Dewey H. 
Rating:
5.0

Customer did not leave a comment.

Veronica K. 
Rating:
5.0

Very helpful and kind employees

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Nothing. Excellent staff, with excellent attitudes and personalities

Frances S. 
Rating:
5.0

Not sure

Wesley M. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Alvin C. 
Rating:
5.0

The attendant was empathetic to the treatment that I received and did not charge me for the extra miles. Even though I was treated well in Roseburg, I am going to have to think long and hard about doing further business with U Haul.

ANN R. 
Rating:
5.0

Customer did not leave a comment.

Bruce Z. 
Rating:
5.0

Checking in truck was really fast. The lot was full, not enough parking for cars. It wasn't clear where I should park. I ended up parking in a space meant for a trailer.

MEGAN B. 
Rating:
5.0

Customer did not leave a comment.

KIPP S.  |  Overall Experience 
Rating:
5.0

Michelle is a blessing to the Roseburg store. Bravo for Uhaul bringing in someone top notch 😁

Krystal M. 
Rating:
3.0

I believe I was cheated on the mileage. I drove directly from Roseburg, Oregon to Kent, Washington and back. There were no detours. My on line mileage calculator says that it is 335 miles between those points. Round trip would be 670 miles. When I returned the vehicle the attendant claimed I had driven 957 miles. That is impossible. My dribing time was 10 hours. I would have had to be driving 95.7 miles per hour the entire way to accomplish that. I want a refund of the excess I was charged over the 670 miles i should have been charged for.

Richard C. 
Rating:
5.0

The receipt that is emailed is super hard to read (at least on my android phone). The more you zoom in the blurrier it gets 🤷🏻‍♀️

Marianoel G. 
Rating:
5.0

Customer did not leave a comment.

Tanya R. 
Rating:
5.0

Always excellent experience at this location. Staff is very on task and professional here.

CYNTHIA V. 
Rating:
5.0

Everything was fine

David D. 
Rating:
5.0

Customer did not leave a comment.

Linda J. 
Rating:
5.0

Nothing to add

Denis K. 
Rating:
4.0

Customer did not leave a comment.

Genevieve B. 
Rating:
5.0

NA

Mark K. 
Rating:
3.0

The prices I was quoted on we're not what I was charged they ended up being way more almost double not impressed especially 99 cent a mile that's ridiculous online it said $0.59

Lajacquline J. 
Rating:
4.0

Customer did not leave a comment.

Diane G. 
Rating:
5.0

Owner was great and staff was awesome

James P. 
Rating:
5.0

Very high marks for customer service.

Diana P. 
Rating:
5.0

Always great service and very helpfully

Rene B. 
Rating:
5.0

Customer did not leave a comment.

Vincent G. 
Rating:
5.0

Always a good experience at this UHAUL

alishya C. 
Rating:
5.0

Customer did not leave a comment.

Roxanna L. 
Rating:
4.0

Customer did not leave a comment.

Janet S. 
Rating:
1.0

Worst customer service I have EVER received, previous employees warned me the "store manager" is a real jersey but I figured they were just bad workers. First of all they gave away my reservation I got the wrong truck they sent me off in a dolly with the ebrake on om the dolly itself, which I realized in about 2 minutes. That store manager is there for YOU to provide customer service to her, they have employees out there video taping me on their phone arguing with the store manager super unprofessional I will never use uhaul again.

Caitlin S. 
Rating:
4.0

Customer did not leave a comment.

Randy K. 
Rating:
4.0

Customer did not leave a comment.

matthew B. 
Rating:
4.0

Give written estimate of cost before rental. Properly maintain equipment. Vendor test drive at highway speeds before renting. Sideview mirrors must be adjustable. Vendor should have checked to see if adjustable. I have some responsibility for misplacing my trust in vendor. Not again!

MICHAEL FREDERIC N. 
Rating:
5.0

The check in guy was awesome

mark M. 
Rating:
5.0

Customer did not leave a comment.

Travis T. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
4.0

Customer did not leave a comment.

Blanca M. 
Rating:
5.0

When you call the 1-800 number the hold time on phone is longer than 15 minutes. The app does not allow you to make changes so if you need to add a day to a truck your renting and need more ti.e or another day it would not allow me to make adjustments

Monica A. 
Rating:
3.0

Customer did not leave a comment.

ALAN C. 
Rating:
4.0

After trying 3 times at 3 different places, as instructed by uhaul and no place would take the cursed trailer. This place finally did thankfully to put an end to our suffering due to Uhaul.

Holly M. 
Rating:
5.0

I was greeted by the owner wearing a mask and distancing. I pre registered so I was in and out with my trailer in a matter of minutes. Couldn't be happier with the service I received!

john S. 
Rating:
5.0

Customer did not leave a comment.

Clarence S. 
Rating:
4.0

Customer did not leave a comment.

joanna M. 
Rating:
4.0

Customer did not leave a comment.

Mark V.  |  Overall Experience 
Rating:
4.0

Equipment was originally ordered for Myrtle Creek (about 15 miles south of the pick-up location) After some confusion equipment was ready about 2 hours after desired pick-up time. I was upgraded to an Auto Transport since a Car Dolly was not available.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

Keri V. 
Rating:
5.0

Online check in was pointless. Information was entered during reservation, and online check in, and then in the office.

Chris O. 
Rating:
3.0

Guy at drop off was short on inviting but got the job done quickly

Mike C. 
Rating:
4.0

Very helpful & courteous.

Christy C. 
Rating:
5.0

The guy at the store was very helpful in formula sizes trailers he needs a raise

norman B. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

The female manager and equipment repair fellow on duty 5/52021 were extremely friendly, helpful, courteous and great representatives for the u-Haul company as a whole. I highly recommend and commend this team and location in Roseburg, Oregon.

robert M. 
Rating:
4.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Samuel L. 
Rating:
5.0

Customer did not leave a comment.

tracy H. 
Rating:
5.0

Staff was extremely helpful! Best customer service I have received EVER!!

Erin G. 
Rating:
4.0

Customer did not leave a comment.

suma S. 
Rating:
5.0

Staff are awesome! Friendly and helpful! ....the storage units are dark (no light in unit, bring a lantern!!) and cramped!!

ERIN G.  |  First Impressions 
Rating:
5.0

I was very pleased with the amazing service I received. Thank you!

Anna H. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Truck ran well , didn't care much for the engine brake , and the van part had been repaired from past damage , looks good but it leaked water from both sides getting cardboard boxes we proved to be a problem But over all we'be happy we made the move

mark F. 
Rating:
5.0

Customer did not leave a comment.

Rande W. 
Rating:
4.0

Not a thing

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Philip P. 
Rating:
5.0

Love all the online features

April E. 
Rating:
5.0

Great customer service!!

Clarence S. 
Rating:
4.0

Customer did not leave a comment.

Ashton R. 
Rating:
5.0

Excellent customer service

Dane K. 
Rating:
5.0

Customer did not leave a comment.

richard J. 
Rating:
5.0

Drop off was great and easy people were very helpful

LAURA T. 
Rating:
5.0

Thank you

Peggy M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Roseburg U-Haul is an extremely professional business!!!

James L. 
Rating:
5.0

the Uhaul iPhone app was not working because of an unknown reason, so went in to store. Alex was helpful and professional - wonderful to work with.

Kim G. 
Rating:
5.0

Staff was helpful and efficient

William G. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
4.0

Customer did not leave a comment.

Ethan P. 
Rating:
5.0

Customer did not leave a comment.

Edward F. 
Rating:
5.0

Customer did not leave a comment.

Kristi N. 
Rating:
5.0

Customer did not leave a comment.

Sean W. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Friendly and helpful staff

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
4.0

Customer did not leave a comment.

N KATHLEEN S. 
Rating:
5.0

Thank You fro all your help!!!

Donald Dale B.  |  First Impressions 
Rating:
5.0

The customer service was great from start to finish .

Donald A. 
Rating:
1.0

I rented 2 large storage 2 weeks in advance drove all the way from California and they said my units were given away.

Jamie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph K. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Wouldn't change a thing. Great service.

MIKE P. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Check in process was very easy and Michelle was awesome.

Bruce C. 
Rating:
5.0

Some of the stuff I filled out online didn't transfer over to the store, like taking a picture of my ID, so we had to re-do that. The owner was super friendly and helpful, and even saved us some money by offering package deals. Will definitely use them again.

Shawna H. 
Rating:
4.0

Customer did not leave a comment.

Ninette P. 
Rating:
5.0

Super nice service. Thank you.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

patric M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK O M. 
Rating:
5.0

All Great Service!!! And Equipment.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

gerry r.  |  First Impressions 
Rating:
5.0

Michele did a great job! She was very helpful and informative

Garret R.  |  First Impressions 
Rating:
5.0

Awesome! Meesh ROCKS!!! You better not let her go....shes a keeper and deserves her worth in gold! I hope you pay her well enough that she stays!

Cary G.  |  Overall Experience 
Rating:
2.0

It is suppose to be 24 hour access it isnt along with the fact i was told i get a free lock and was refused one

corey t.  |  First Impressions 
Rating:
5.0

This is an excellent rating only because of "Meesh". She was awesome!!! Instead of giving the number to call myself, she made the call for me and helped me from beginning to end. She is a keeper this on!!! Her boss needs to know and she deserves a raise!!! :-)

Cary G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE P.  |  Overall Experience 
Rating:
3.0

I wish I could have gotten a refund for all the 20 days I didn't use the storage.

Patty W.  |  Overall Experience 
Rating:
2.0

Having a storage facility with 2nd floor but NO elevator is big NO. We had reserved two units but we were not told they were on second level and stairs only. Even though personnel was trying to be helpful, we couldn’t rent this units. Overall it was a waste of time.

THERESA B.  |  Overall Experience 
Rating:
5.0

An excellent, well run facility with a professional staff that was always ready to help.

Marty L.  |  Overall Experience 
Rating:
5.0

Very helpful staff in both Chico, California, and in Roseburg, Oregon.They were excellent, A+, and deserve raises.

Richard D G.  |  Overall Experience 
Rating:
1.0

I was charged a damage fee without giving authorization. I did not damage the unit. The screw had pulled out . I denied card use and the manager used it anyway which has been reported to my bank as fraud.

Michael P.  |  Overall Experience 
Rating:
5.0

Great!!

Patty W.  |  First Impressions 
Rating:
5.0

The staff I interacted with were professional, personable and very friendly. Highly recommend this place both for U-Haul rentals and storage!

Cynthia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle m.  |  Overall Experience 
Rating:
5.0

Was there for 3 years and had good experience.

Brenda L.  |  Overall Experience 
Rating:
5.0

The manager (or owner?) Andrew and his team have an excellent work ethic and the facility is immaculate. I got great customer service!

Dicksie A.  |  First Impressions 
Rating:
5.0

The manager, Andrew Weeks was an amazing person to work with and always wanted to know if there were any concerns or issues that needed attention. He made you feel like he put you above himself at all times. Awesome face to represent uhaul.

TIMOTHY A.  |  Overall Experience 
Rating:
5.0

I have been a Uhaul customer for over 45 years. We have had a few hiccups over the years, but the staff at Uhaul ALWAYS makes it work out right. Working with the Roseburg, OR. crew has always been great. Andrew Weeks and his crew are the best!

KRISTIE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelby H.  |  Overall Experience 
Rating:
5.0

Mr. Weeks is an amazing manager and goes beyond the measure of duty to assist his customers. My recommendation is that he get an award and a nice raise. He is an asset to your company!

Robert H.  |  Overall Experience 
Rating:
5.0

We have been a renter of one of your units continually for the last 38 years. Were in there just after they were built. I think our number was 358 or so. Never did we ever have any problem. Facility, employees and everything about the place makes it a top notch storage business. Thanks for the many years.

DOUG S.  |  Overall Experience 
Rating:
5.0

Very happy with moving experience! The movers in Roseburg, Sasha and co-worker we're great!

David A.  |  First Impressions 
Rating:
5.0

Every time I use this facility I always feel that my concerns are taken care if

Jillian H.  |  Overall Experience 
Rating:
5.0

I was in need of a lot of long distance help and these people came through for me. They had to deal with my daughters since I couldn't be there in person. Friendly, courteous staff. Thank you.

Sandra B.  |  Overall Experience 
Rating:
5.0

Andrew was amazing!!!

Taylor R.  |  Overall Experience 
Rating:
5.0

Very nice place

josh w.  |  Overall Experience 
Rating:
5.0

Very helpful and fun staff

lindsay d.  |  Overall Experience 
Rating:
4.0

I guess you don’t get a refund when close account and have almost a month left on unit you rented?

Kittie B.  |  First Impressions 
Rating:
5.0

Andrew was kind, courteous, and very helpful. This is the best facility of any UHaul I have done business with. (And I have moved alot)

Jennifer I.  |  First Impressions 
Rating:
5.0

Everyone was very professional.

Julie H.  |  Overall Experience 
Rating:
4.0

Thanks for the rental!

hailey y.  |  Overall Experience 
Rating:
5.0

They are an Amazing team!!

Julie H.  |  First Impressions 
Rating:
5.0

The people at the roseburg site are very great.

carol d.  |  Overall Experience 
Rating:
5.0

U-haul in Roseburg OR were the most helpful and friendliest people!

christine f.  |  Overall Experience 
Rating:
5.0

The customer service was exceptional & far exceeded my expectations. AAAAA+++++!!!!!

Dave H.  |  Overall Experience 
Rating:
4.0

No

stephanie G.  |  Overall Experience 
Rating:
5.0

Thank you

Karen B.  |  Overall Experience 
Rating:
5.0

Great customer service, very professional.

Gary M.  |  First Impressions 
Rating:
5.0

Very clean facility and helpful staff!

Rebekah D.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and very helpful. I would recommend this U-haul to anyone.

Kay B.  |  Overall Experience 
Rating:
5.0

excellent staff

chris l.  |  Overall Experience 
Rating:
5.0

Excellent staff

chris l.  |  Overall Experience 
Rating:
5.0

Manager Andrew is great.

Robert J.  |  Overall Experience 
Rating:
5.0

went out of their way to insure I was moved in on the 20th of November. Very polite and helpful on the phone.

Lola S.  |  Overall Experience 
Rating:
5.0

Great bunch of folks to work with.

Margaret S.  |  Overall Experience 
Rating:
5.0

Facility was excellent. Free moving carts were very useful. Staff is friendly and responsive to requests. Only feedback is replace yellow raised bumps on floor with paint so carts don't get snagged.

Andrew M.  |  Overall Experience 
Rating:
5.0

I used this facility to drop off a truck, rent a storage unit for a brief period and rent another truck on move-out. All of my experiences with this facility has been stellar!

Jennifer M.  |  Overall Experience 
Rating:
5.0

Everybody in the roseburg store is awesome, easy to get things done, thank you for everything, I will continue to come in and get propane, its fast and convenient!

BRIAN H.  |  Overall Experience 
Rating:
5.0

The staff was all very friendly and helpful. I will definitely use them again when I need storage.

Patricia K.  |  Overall Experience 
Rating:
5.0

Very helpfull , good personality,

shawn f.  |  Reservation 
Rating:
5.0

I had a good experience at this facility. I would especially like to thank Andrew Weeks for all his help with my particular situation.

Ken G.  |  Overall Experience 
Rating:
4.0

there was one time that somebody propped open the back door and nobody else was around

richard b.  |  Overall Experience 
Rating:
4.0

The staff was very friendly & helpful. Especially a young guy who was new. he really went out of his way to make sure he had all the info needed to help me out. He was amazing.

david h.  |  Overall Experience 
Rating:
5.0

My only complaint was the with the company not the local facility. . My account was compromised and my name and email address was used to reserve a truck out of state. Please purge my records

DONNA S.  |  Overall Experience 
Rating:
5.0

We did a cross country move and the staff of the facility went above and beyond to help us out after we arrived. Very friendly staff. We recommend this facility.

renate t.  |  Overall Experience 
Rating:
5.0

Would definitely recommend this storage facility! Great service !!!

Marion M.  |  Overall Experience 
Rating:
4.0

Difficult to access unit using codes. Was notified I had not paid for unit after Ihad taken belongingsn and notified staff I did not need unit anymore.

peter r.  |  Overall Experience 
Rating:
5.0

Outstaanding, courteous personnel. Thank you so much Jerry and Mary Lew Olson

jerry o.  |  Overall Experience 
Rating:
5.0

Moving can be stressfully,the crew at the Roseburg location made it less so.From renting the trucks to obtaining storage units my needs were met in a timely fashion and with professionalism!Thank You

Sam R.  |  Overall Experience 
No reviews have been submitted for this location.

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