Customer Reviews for U-Haul Storage of Waterloo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Waterloo

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Kiley L. on

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When I called to inform I was cleared out of storage unit, I was told to leave key/lock in storage & I would no longer be charged. Two months go by thinking i was in the clear, & now take my money?!

Scott F. on

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Did a great job, very pleased.

Tameaka t. on

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it was clean and ready for me to store my stuff

Samantha H. on

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The customer service was the worst, couldn’t get ahold of anyone if there was a problem. I wouldn’t recommend them to anyone.

iesha s. on

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Bad service took 3 days to get on my storage my card didnt work and still aint.

Clarissa J. on

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Very quick service as well as nice.

Debra M. on

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Very rude manager

Aaron W. on

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Any time I had an issue I was always able to reach someone and they got it handled. Somehow there was a roof leak and I lost a queen & twin mattress but I won't dwell on it. #PROTECTIONPLAN

Tammy G. on

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We had a problem with our card keys to enter--most likely due to the intense moisture in the air--and they sent someone out from another location who arrived within minutes to open the gate.

taemin h. on

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Convenient location and clean environment.

jacob h. on

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One main issue I had was there was a stock tailor parked in the way most of my move with the bad weather we ben having and the snow piles the facility is tight on its own and to have this stock there

Thomas B. on

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The staff was very friendly and helpful. Most accommodating! Thank you and give my regards to them. I will use U-Haul again most assuredly. Thomas Bronson

jo e. on

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It couldn’t have gone Smoother. explained the Process thoroughly. Friendly, Warm caring Staff. even let me exchange one SMALL storage unit for a Larger one VIA Phone Call ON THE SPOT

jennifer g. on

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Thanks for all your help and kindness.

Shateisha B. on

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Michael Short is amazing management!

JANEL N. on

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I was give ln a unit the was already occupied. It took 15 minutes to get a new unit and i was never given the code to exit the facility and was locked in for 10 minutes because anyone was able to help

WENDY C. on

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It was clean and secure.

Marilyn B. on

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I'll never do business with your company again. I had the worse experience of my life. I wish I could write a book about everything I went through. Others consider yourself warned slum slum slum....

willie l. on

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I really like the fact that units are secure with security cameras and a lock gate I once for got to lock my unit and I received a call from the office letting me know thanks guys and KUTGW.