Customer Reviews for U-Haul Storage of West Hazleton
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

28 reviews

525 Susquehanna Blvd   Hazle Township, PA 18202

(570) 455-7040

Location Hours

Always Open On Your Smartphone

Services at this Location:

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(570) 455-7040

525 Susquehanna Blvd
Hazle Township, PA 18202

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ashley a.  |  First Impressions 
Rating:
2.0

first year was good when the front office was open it was kept clean ,but , the second year when the front office was closed and nobody was a round people just tossed stuff they didn't want any where they wanted .

Jeffrey F.  |  Overall Experience 
Rating:
5.0

Very nice

Kayla B.  |  First Impressions 
Rating:
2.0

Staff at the u-hual were not professionals and rude. They did not knew about the storage deals, free locks and one month free plus the one way back free truck rental.

juan p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

krystal p.  |  First Impressions 
Rating:
5.0

From my initial move, to the storage of my belongings, I simply could not have asked for a better experience from U-Haul Storage. ( : However, on Sept 26, 2020, moving out of my storage unit, was far from well. I had secured a reservation, with Hazleton U-Haul, days prior to that scheduled move out date. Also, I had indicated that my account not be charged for October's rent, being I would be moved out prior to Oct 2 ( when I would be billed monthly ). Upon arrival that morning, to pick up my moving van, I was informed that my reservation had been cancelled, therefore leaving me with no rental available. I also was given no valid explanation as to why my reservation had been cancelled/removed. Thankfully, this was resolved, despite no offered help from Hazleton staffing, as I was fortunate enough to have secured a moving van through your U-Haul Rental at Forest Hill Inn, for that same day. Your employee was a true gentlemen & went above to aid my situation. Instinct made me re-call Hazleton U-Haul that Monday, to verify that I was taken out your billing system for the month of October. Thankfully, I had called because I had not been dismissed with that scheduled " move out date. " Over the phone, I was then able to proceed with dismissing myself, before the next months rent processed, yet it was the simplicity of the matter, that had I not called, a rent fee would have reflected upon my account. Thank you for your understanding in this matter. If you have any further questions, I can be reached at (570)-956-9024.

Jillian P.  |  Overall Experience 
Rating:
5.0

Great storage facility, very helpful staff. A plus.

Thomas D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

maryann r.  |  Overall Experience 
Rating:
1.0

One of the worst experiences I’ve ever had. I reserved and paid for a unit that was locked. I’m not sure if it was rented or uhual didn’t bother taking the locks off. Rude and unhelpful staff at hazleton. They didn’t care we had a 15 ft uhaul truck full and no where to put it. I would never recommend hazleton uhaul to anyone. I have to move twice now because of this and will be using penske even though it costs more. I will say good things about uhaul customer service as they were kind and helpful as well as the general manager who called me.

Thomas B.  |  Overall Experience 
Rating:
5.0

Good!

hector v.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

angela l.  |  Overall Experience 
Rating:
3.0

I reserved a truck on sunday and asked for the storage unit. Staff told me that they dont work with the suquhanna Blvd. So I waste a day waiting for nothing which monday I went to the storage place and they have a sign saying to contact the u-haul in broad street. I went to the broad street one and the manager did my reservation. At the end I ended up paying 2 days for my uhual truck when I could have just used 1 day instead.

juan p.  |  First Impressions 
Rating:
4.0

Hello! Good service. I wish the storage was clean. It had a lot of dust, it was dirty. Best regards AL

angela l.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christen D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DOLORES M.  |  Online Move In 
Rating:
5.0

The storage facility in West Hazleton is amazingly clean and well maintained.

Timothy C.  |  First Impressions 
Rating:
5.0

Easy , nice.

carlos v.  |  First Impressions 
Rating:
3.0

Overall time while renting was good.Had issue closing unit.Closed unit on 11/09 and have been receiving late notices for two months for unpaid rent due to staff miscommunication on matter.

Jonathan L.  |  Overall Experience 
Rating:
5.0

Professionalism to the highest extent. Caring is such an old idea, yet U-Haul Storage made it seem brand new!

Jillian P.  |  First Impressions 
Rating:
5.0

No problems. Room was clean. Drive right up, drop it off. Great

Michael M.  |  First Impressions 
Rating:
5.0

Very pleased. Clean unit. Staff friendly.

rita ann d.  |  Overall Experience 
Rating:
5.0

No complaints

johnathan d.  |  Overall Experience 
Rating:
5.0

Great customer service

Peter R.  |  First Impressions 
Rating:
5.0

Very accommodating very helpful. John was very courteous and professional

geralyn k.  |  Overall Experience 
Rating:
5.0

John is terrific and very helpful he tries to accommodate all your needs and explains everything perfectly Units r very clean

cathy g.  |  First Impressions 
Rating:
5.0

The property manager John, is great and does an awesome job. It’s Very comforting to know that your stored items are safe.

thomas m.  |  First Impressions 
Rating:
4.0

Friendly and helpful gentleman in the office Space is clean and lock was provided Thank you

bertha s.  |  First Impressions 
Rating:
5.0

John at the storage units is a genuine nice guy and a pleasure to work with

Mary S.  |  First Impressions 
No reviews have been submitted for this location.

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