Customer Reviews for U-Haul Storage of West Spokane

1,037 reviews

4399 W Sunset Blvd   Spokane, WA 99224

(509) 590-0884

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(509) 590-0884

4399 W Sunset Blvd
Spokane, WA 99224

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Cathleen Q. 
Rating:
5.0

Nothing, keep doing what you are doing!!!

WILLIAM B. 
Rating:
2.0

I had to pull the truck out from a tight row of vehicles myself and the truck had a thick layer of ice on the windshield with no scraper to scrape it off with. The online price didn't accurately reflect the total. Not impressed.

Ian D. 
Rating:
2.0

When I made a reservation I needed a truck, a trailer and an auto transport for a one way move. I know they have a truck shortage so I felt lucky. Uhaul gave me 1 location to start but sent me to 3 different uhauls each 30 and 78+ miles away in different directions. I was told I would be given extra days and miles because of the issues so I agreed. I spoke to Frank in Spokane (drop off) ahead of my drop off and told them about the extended time and mileage given by the Nevada traffic dept. I heard a woman in the back ground telling Frank not to charge us. Well We got charged and they forgot to log in the auto transport when we returned it and now I have to fight with Uhaul corporate to get a refund (a customer action file) for the extra days and on top of it all they double charged me on the Holiday weekend so I have double the money tied up until after Black Friday shopping. I am a little p****d to say the least. Happy Holidays!!

DAWN ANDREA U. 
Rating:
5.0

Customer did not leave a comment.

ANDREW J. 
Rating:
5.0

The employee that helped us I think his name was Cody, was absolutely fantastic. He was a HUGE help and very well knowledgeable. Everyone around can tell he's good at his job

Cody S. 
Rating:
2.0

They decided they were going to do some construction, whith that being said they said that I could move my stuff to another facility across town and that my rent would go up $15 to $20 for the inconvenience. Not how you treat your customers in my opinion and I will never use or refer anyone to Uhaul. I will say the young people that work at this facility are very nice. Tha manager made no attempt to make it right.

Sean D.  |  Overall Experience 
Rating:
5.0

Quick and easy drop off. Unfortunately I did not get the gentleman's name but he was very friendly and efficient. Another quick transaction.

HEATHER M. 
Rating:
5.0

Prompt service and friendly. Thanks.

David M. 
Rating:
5.0

No improvements are needed. The staff were extremely helpful, friendly and professional. The equipment was in perfect condition and fit the bill for my needs. I will be using this rental agency location in the future and I am continuing to recommend it to everyone. Thank you so much!

BARBARA T. 
Rating:
5.0

Customer did not leave a comment.

SHAWN N. 
Rating:
4.0

Customer did not leave a comment.

VICKIE M. 
Rating:
5.0

Remind customers about vehicle fuel consumption and how to estimate how much fuel to refill upon return to avoid over filling or under filling.

KIRILL G. 
Rating:
5.0

Scrap the online check-in for faster service… it took a lot longer to snap a photo of this and that then submit it. Much easier to do it at the check out desk

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

EDWARD G. 
Rating:
2.0

We have a U Haul rental unit in Sammamish (3 years) and everything has been fine. Unfortunately the Spokane unit had to be vacated at a time of year when weather conditions on Snoqualmie Pass are uncertain. For us this posed a significant inconvenience. Your staff is great, but our experience with the management could have been better! Doug Eglington 425.829.7219

doug e.  |  Overall Experience 
Rating:
4.0

Only one rep at time of drop off she was running around not her fault. Said she is having trouble hiring people. Over all a good experience

DOUGLAS H. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP L. 
Rating:
5.0

Very friendly

Stormy F.  |  First Impressions 
Rating:
5.0

I absolutely loved the 2 guys I interacted with. They were awesome, funny and professional.

JOANNA D. 
Rating:
5.0

Shannon and her team are fabulous, knowledgeable and professional.

JEFF P. 
Rating:
2.0

The gas tank was on empty. Front drivers side was low.

Nathan O. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

I was greeted by Wade as I walked in and he was great. He got me in and unhooked in no time and I was on my way.

Terri P. 
Rating:
5.0

I really enjoyed the welcoming service I received. It did take longer to pick up the truck than expected which put us behind. We were the only ones there and did not expect for it to be so slow. Very nice people, but maybe consider people are on time restraints on moving days.

Jessica S. 
Rating:
5.0

The staff are always nice and helpful. I have used this Uhaul dealer twice now and they always have what I need when I need it.

Gretchen Z. 
Rating:
5.0

10/10

Eric M. 
Rating:
5.0

Customer did not leave a comment.

OSCAR S. 
Rating:
4.0

Replace those elevators with bigger ones (and bigger carts) and I'll rate 5 stars.

Alice G. 
Rating:
5.0

My drop off experience and facility were exemplary. They should be the benchmark by which you shake down your Bountiful Utah facility who should be kneecapped for their handling of me.

Kwintone H. 
Rating:
5.0

Sarah at the Sunset Highway location in Spokane was very helpful. She appeared to be there by herself in the morning and kept everything going smoothly and quickly. She did my paperwork and went out and helped hook up the vehicle transport trailer to my truck and I was on my way. Thanks, Sarah!

TIMOTHY D. 
Rating:
5.0

Sarah Rocks! Excellent rental experience.

Trent L. 
Rating:
4.0

Customer did not leave a comment.

Terri D. 
Rating:
1.0

First, this location is dangerous from the standpoint of homeless and transients. Second, u-haul damaged my possessions and vehicle ($5000) with their equipment and then refused responsibility. As we reviewed the accident on security cameras Management acknowledged the accident and acknowledged their mistake. But when turned over to RepWest (U-hauls insurance based in Phoenix) RepWest refused liability. U-haul refused my access to security camera recording and additionally disallowed employees to communicate with me. The local management is solid but corporate management (Jessica Brooks) is corrupt, dishonest and total lack of integrity. I transferred belongings to West Plains Storage in Airway Heights. WITH REGARDS TO SECURITY SAFETY OF YOUR POSSESSIONS DO NOT TRUST -U-HAUL STORAGE

Kenneth S.  |  Overall Experience 
Rating:
5.0

Only one person helping at counter. Quite a line up. Luckily most came after us so we were helped while others had to wait.

MARY C. 
Rating:
5.0

Customer did not leave a comment.

DENISE H. 
Rating:
5.0

Customer did not leave a comment.

BRENT C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
3.0

Verify your trailers and equipment before checking it out. Returned a trailer that I was then accused of not dropping off was told cameras were checked and that I did not drop off. I was then told other locations were Checked and that I did not drop off to any other location either. After much confusion and me then contacting my neighbor who dropped off the trailer for me because I have covid or a cold not sure which. I yelled at my neighbor which could have been avoided had your location verified all you trailers and what could have happened outside of blaming the customer.

Dare E. 
Rating:
5.0

No changes for improvement.

Bradley S. 
Rating:
5.0

Asked for additional miles because of pickup problems and gas cap, but they could not adjust the ticket.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

LARRY R. 
Rating:
5.0

The staff was excellent and kind.

MICHELLE C. 
Rating:
3.0

Customer did not leave a comment.

Keith C. 
Rating:
1.0

Cameron tried his best. However, when I occurred to the truck the computer imputed mileage that was way over the accurate truck mileage causing confusion and staff to over charge. The manager isn't efficient in directing her employees or managing her trucks

Danielle E. 
Rating:
4.0

Customer did not leave a comment.

GERALD JACK W. 
Rating:
1.0

First I was suppose to pick up uhaul at a downtown location at 0730. The place was supposed to open at 0700. When I arrived at 0725 there was a gentleman sitting in his car and told me it's not open, and he was supposed to pick up his uhaul at 0700 and has been waiting. I called uhaul, the lady on the phone told me the number of the truck I was supposed to get, I found the truck but it was parked behind another truck, which I couldn't move. Then she transferred me to another person who didn't know why this place was not open and kept saying, I don't know why theses people don't show up. She did offer me another truck but I had to drive an additional 15 minutes to pick it up. The guy at this place was stoned out of mind, he had slurred speech. They didn't offer the truck at a discounted price overall a poor experience.

DAVID F. 
Rating:
5.0

Sarah (manager) granted us a 6-day grace period on top of the 30-day free storage that came with our 1-way truck rental from CA. We also got to keep the discus lock as a gift!

Samuel Y.  |  Overall Experience 
Rating:
3.0

Spokane Division location needs to be drug tested and learn customer service mannerisms. Sunset location- manager on the phone was amazing, kind, and super helpful.

DANIELLE A. 
Rating:
5.0

Location was hard to see from the road approaching the location. Recommend a better sign.

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

Moises M.  |  Overall Experience 
Rating:
5.0

Very nice and helpful.

Audrey T. 
Rating:
4.0

only one station open to finalize rentals on a Saturday Morning

BENJAMIN G. 
Rating:
5.0

Sarah did a terrific job from start to finish. It turned out to be a not so routine installation, but she kept at it and saw it through. I am very pleased with the service that I received.

maththew D. 
Rating:
5.0

Customer did not leave a comment.

Logan W. 
Rating:
4.0

Customer did not leave a comment.

DALE B. 
Rating:
4.0

Again, just positive comments. #1. it is a very convenient location, right off the freeway. It is neat, pleasant and well maintained. There are some nice willow trees, cat-tails and grassy areas around. #2. It is clear where you are supposed to return the truck, and there is a sign with instructions about what to do. Soon an employee came out and did the drop-off check routine. He was polite and the process was short and efficient. I think U-Haul is doing a great job. Efficient and organized. The online process is easy. It is a pleasure to deal with a company who wants to provide an excellent product and service.

JANE ELLEN B. 
Rating:
5.0

everything was perfect actually

Graham M. 
Rating:
4.0

Truck needed a winch to move the car on to the trailer. Would have been a helpful feature

VICTOR J. 
Rating:
5.0

Quick and helpful. Just right!

Eric C. 
Rating:
4.0

Customer did not leave a comment.

Erica W. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Nothing. Your service is always exceptional.

DARLENE LESLIE P. 
Rating:
4.0

wait time was a little frustrating because only 1 employee working. I understand the inability to get qualified, willing workers... All staff was very courteous and helpful.

DONA W. 
Rating:
5.0

Stop overlooking! Why bother to reserve a vehicle or equipment if when you get there the item you reserved is gone! Or they never had it in the first place!!!??!

MICHELLE E. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
4.0

Customer did not leave a comment.

Kimball B. 
Rating:
5.0

Easy in and easy out.

GARY F. 
Rating:
5.0

Customer did not leave a comment.

John R.  |  Overall Experience 
Rating:
5.0

Great customer service

MIKE D.  |  Overall Experience 
Rating:
3.0

well i first tried calling and was put on hold until i gave up so went on line made reservation. when i got to location at ma time they had no reservation took way to long

DEBORAH JOYE G. 
Rating:
5.0

Very helpful staff it was busy and they stayed until all waiting customers had been helped!

Nancy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER K. 
Rating:
3.0

Not enough help (i know this is a national issue), information wasn't correct, did not receive lock codes, couldn't utilize the on line check in feature. The person who took care of me was personable and knowledgeable, and solved my issues, but, man, need more help!!!!

Lenny B. 
Rating:
5.0

The woman who helped me, i believe her namd is sarah, she was amazing. She got my reservation renewed because it was canceled after not showing up for 2 hours. I got my truck and my trailer in like 20 minutes drove and got my car and came back and she was washing all the trucks. What a hard worker...and easy on the eyes ;)

Kyle L. 
Rating:
3.0

Really need to work on their customer service skills at this location. I also signed up for mobile pick up and my van was parked far across the parking lot. Which I had to walk to twice because I still had to go inside for my key.

ADRIANNA B. 
Rating:
4.0

Good service

PATRICK J. 
Rating:
5.0

Complementary discus lock was a sweet & practical gesture!

Samuel Y.  |  First Impressions 
Rating:
5.0

it was easy

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

The location on Division St in Spokane was rude, disrespectful, and a down right bitch. The Division St location was my first default location but didn't realize it was reassigned to the Airport location. Nice folks there. Will never darken the doors of Division St near Gonzaga University. You should pull your agreement with this location.

Jim M. 
Rating:
5.0

Uhaul sign on main road would be very useful- I missed the turn even though I knew the location

Suzy C. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS K. 
Rating:
5.0

Great service, great assistance, great person who helped me.

PETER K. 
Rating:
5.0

Great service. Efficient and helpful.

PETER K. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Gregory A. 
Rating:
4.0

The van didn't have windshield washer fluid and the oil looked low. May need to pay more attention to vehicle maintenance.

Joshua D. 
Rating:
5.0

Red carpet? This location was excellent-customer service to check-in and drop off was outstanding. I was a little late getting back (1&1/2 hrs), no problem. Thank you!

carla R. 
Rating:
3.0

Customer did not leave a comment.

LAURIE LEE P. 
Rating:
5.0

Nothing. Location and personnel were great!

DARLENE LESLIE P. 
Rating:
5.0

Customer did not leave a comment.

RODNEY DALE H. 
Rating:
5.0

Customer did not leave a comment.

Deepika S. 
Rating:
4.0

The staff was friendly. Check-in was a bit slow because the agent was brand new but was very pleasant and helpful. Overall a good experience.

Lee O. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Wendi K. 
Rating:
5.0

Very clean, organized and helpful store location.

DARLENE P. 
Rating:
5.0

Sarah and her team do an amazing job every week when we rent a Uhaul. I would highly recommend this location for anyone looking for great service.

EDWARD A. 
Rating:
4.0

Truck brakes had a BAD shudder. It is hard to imagine it was not reported to them before.

LONNY E. 
Rating:
3.0

The guy that helped me return the van was great. The girl that just had to hand me keys seemed high and bored.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
1.0

I answered yes to the questions above, because the locations where I picked up the equipment were the issues that I have. Those people were great and the equipment was clean and well-maintained. What I have a problem with an extreme problem is with corporate. On two different occasions we were given reservations for a vehicle that upon arrival at the location had already been reserved days earlier. I was forced to try to find lodging and spend an extra night in Seattle area. Saturday night a local U-Haul representative Reserve me a vehicle in Buckley Washington. Upon arrival at that location I found out that it was closed and would not open again until Tuesday. So I had to find another alternative location which I found down the street. And was able to rent a vehicle there. I was not aware or even made aware that the first location was supposed to be a mobile pickup. Very dissatisfied with the attention to detail from your representatives on the go U-Haul line. After this latest experience I don't know if I could ever in good faith I suggest you to any of my friends or relatives our rent from you

Christopher T. 
Rating:
5.0

Nothing

william B. 
Rating:
4.0

Driver side mirror not functioning.

RYAN L. 
Rating:
5.0

Great service thank you

Steve D. 
Rating:
5.0

The agent at this location is extremely courteous and very adept at her job. When two other locations couldn't help she did. I would say she could use some help seems like she is running the counter alone. High Marks!

CHARLES C. 
Rating:
5.0

Easy rental!! Nice friendly trained staff.

David R. 
Rating:
5.0

I'm not really sure what you could do to improve. running a business as I do and having the experiences that I've had it many other U-Haul locations this is by far the best location with the best Personnel great job

Jeff K. 
Rating:
5.0

Employees were efficient while being friendly.

Julie J. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
3.0

No security cameras.

Connor S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHEREE S.  |  First Impressions 
Rating:
5.0

Seattle’s u haul stores suck!!! Could not get a truck for our move across state. We finally located a u haul store 37 miles in Bonney lake that supplied us with a truck. They made our move easy and painless. Thank you Bonney lake U haul and storage.

GREGORY F.  |  First Impressions 
Rating:
5.0

Excellent

Beverly C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy G.  |  First Impressions 
Rating:
5.0

Danielle was VERY KIND, HELPFUL and PROFESSIONAL! Good Choice in Hiring Her Lisa!!!

Lisa J.  |  First Impressions 
Rating:
4.0

Pretty amazing facility and helpful staff. Great special rate on small locker. My only complaint is that I wanted to rent the plastic bins for a few weeks to help me with my move, but when I went into the store, the customer service rep couldn't figure out how to rent them. He called his manager, and she told him the steps but he still couldn't do it. So, after waiting at the counter for 15 minutes, I left emptyhanded. Nice enough young guy. Just not adequately trained.

Shelley S.  |  First Impressions 
Rating:
2.0

Manager was not wearing a mask and mattress couldn’t fit in the elevators. There was no clear instruction on the size of the elevators.

Andrey M.  |  Online Move In 
Rating:
5.0

The facility is extremely clean and the staff is professional and polite.

Sarah C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim V.  |  First Impressions 
Rating:
5.0

Manager acts just like staff, can't tell the difference, everyone very attentive and posotive.

Adam K.  |  First Impressions 
Rating:
5.0

I rented a vehicle and was offered a promotional free month. I already had a storage unit. I just couldn't pass up the free month and the policy for rent is fair. Overall wonderful staff ultimately the general manager Lisa sold me on it. Just too convenient to not utilize

KC B.  |  First Impressions 
Rating:
5.0

No Comment

James B.  |  First Impressions 
Rating:
5.0

Customer service is excellent.

DAVID C.  |  First Impressions 
Rating:
5.0

So close to my home. Very easy access!! Thank you so much! The staff were very helpful! Vicki

Vicki S.  |  First Impressions 
Rating:
4.0

24 hours would be nice?

Herald T.  |  First Impressions 
Rating:
5.0

Ryan is really nice with great customer service. I’m really happy I had a previous bad experience with Nicole from the Sprague location. So I didn’t know how thing would go, so thank.

CORINNA P.  |  First Impressions 
No reviews have been submitted for this location.

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