Customer Reviews for U-Haul Storage of West Spokane

1,013 reviews

4399 W Sunset Blvd   Spokane, WA 99224

(509) 590-0884

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(509) 590-0884

4399 W Sunset Blvd
Spokane, WA 99224

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

I was greeted by Wade as I walked in and he was great. He got me in and unhooked in no time and I was on my way.

Terri P. 
Rating:
5.0

10/10

Eric M. 
Rating:
5.0

Customer did not leave a comment.

OSCAR S. 
Rating:
4.0

Replace those elevators with bigger ones (and bigger carts) and I'll rate 5 stars.

Alice G. 
Rating:
5.0

My drop off experience and facility were exemplary. They should be the benchmark by which you shake down your Bountiful Utah facility who should be kneecapped for their handling of me.

Kwintone H. 
Rating:
5.0

Sarah at the Sunset Highway location in Spokane was very helpful. She appeared to be there by herself in the morning and kept everything going smoothly and quickly. She did my paperwork and went out and helped hook up the vehicle transport trailer to my truck and I was on my way. Thanks, Sarah!

TIMOTHY D. 
Rating:
5.0

Sarah Rocks! Excellent rental experience.

Trent L. 
Rating:
4.0

Customer did not leave a comment.

Terri D. 
Rating:
1.0

First, this location is dangerous from the standpoint of homeless and transients. Second, u-haul damaged my possessions and vehicle ($5000) with their equipment and then refused responsibility. As we reviewed the accident on security cameras Management acknowledged the accident and acknowledged their mistake. But when turned over to RepWest (U-hauls insurance based in Phoenix) RepWest refused liability. U-haul refused my access to security camera recording and additionally disallowed employees to communicate with me. The local management is solid but corporate management (Jessica Brooks) is corrupt, dishonest and total lack of integrity. I transferred belongings to West Plains Storage in Airway Heights. WITH REGARDS TO SECURITY SAFETY OF YOUR POSSESSIONS DO NOT TRUST -U-HAUL STORAGE

Kenneth S.  |  Overall Experience 
Rating:
5.0

Only one person helping at counter. Quite a line up. Luckily most came after us so we were helped while others had to wait.

MARY C. 
Rating:
5.0

Customer did not leave a comment.

DENISE H. 
Rating:
5.0

Customer did not leave a comment.

BRENT C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
3.0

Verify your trailers and equipment before checking it out. Returned a trailer that I was then accused of not dropping off was told cameras were checked and that I did not drop off. I was then told other locations were Checked and that I did not drop off to any other location either. After much confusion and me then contacting my neighbor who dropped off the trailer for me because I have covid or a cold not sure which. I yelled at my neighbor which could have been avoided had your location verified all you trailers and what could have happened outside of blaming the customer.

Dare E. 
Rating:
5.0

No changes for improvement.

Bradley S. 
Rating:
5.0

Asked for additional miles because of pickup problems and gas cap, but they could not adjust the ticket.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

LARRY R. 
Rating:
5.0

The staff was excellent and kind.

MICHELLE C. 
Rating:
3.0

Customer did not leave a comment.

Keith C. 
Rating:
1.0

Cameron tried his best. However, when I occurred to the truck the computer imputed mileage that was way over the accurate truck mileage causing confusion and staff to over charge. The manager isn't efficient in directing her employees or managing her trucks

Danielle E. 
Rating:
4.0

Customer did not leave a comment.

GERALD JACK W. 
Rating:
1.0

First I was suppose to pick up uhaul at a downtown location at 0730. The place was supposed to open at 0700. When I arrived at 0725 there was a gentleman sitting in his car and told me it's not open, and he was supposed to pick up his uhaul at 0700 and has been waiting. I called uhaul, the lady on the phone told me the number of the truck I was supposed to get, I found the truck but it was parked behind another truck, which I couldn't move. Then she transferred me to another person who didn't know why this place was not open and kept saying, I don't know why theses people don't show up. She did offer me another truck but I had to drive an additional 15 minutes to pick it up. The guy at this place was stoned out of mind, he had slurred speech. They didn't offer the truck at a discounted price overall a poor experience.

DAVID F. 
Rating:
5.0

Sarah (manager) granted us a 6-day grace period on top of the 30-day free storage that came with our 1-way truck rental from CA. We also got to keep the discus lock as a gift!

Samuel Y.  |  Overall Experience 
Rating:
3.0

Spokane Division location needs to be drug tested and learn customer service mannerisms. Sunset location- manager on the phone was amazing, kind, and super helpful.

DANIELLE A. 
Rating:
5.0

Location was hard to see from the road approaching the location. Recommend a better sign.

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

Moises M.  |  Overall Experience 
Rating:
5.0

Very nice and helpful.

Audrey T. 
Rating:
4.0

only one station open to finalize rentals on a Saturday Morning

BENJAMIN G. 
Rating:
5.0

Sarah did a terrific job from start to finish. It turned out to be a not so routine installation, but she kept at it and saw it through. I am very pleased with the service that I received.

maththew D. 
Rating:
5.0

Customer did not leave a comment.

Logan W. 
Rating:
4.0

Customer did not leave a comment.

DALE B. 
Rating:
4.0

Again, just positive comments. #1. it is a very convenient location, right off the freeway. It is neat, pleasant and well maintained. There are some nice willow trees, cat-tails and grassy areas around. #2. It is clear where you are supposed to return the truck, and there is a sign with instructions about what to do. Soon an employee came out and did the drop-off check routine. He was polite and the process was short and efficient. I think U-Haul is doing a great job. Efficient and organized. The online process is easy. It is a pleasure to deal with a company who wants to provide an excellent product and service.

JANE ELLEN B. 
Rating:
5.0

everything was perfect actually

Graham M. 
Rating:
4.0

Truck needed a winch to move the car on to the trailer. Would have been a helpful feature

VICTOR J. 
Rating:
5.0

Quick and helpful. Just right!

Eric C. 
Rating:
4.0

Customer did not leave a comment.

Erica W. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Nothing. Your service is always exceptional.

DARLENE LESLIE P. 
Rating:
4.0

wait time was a little frustrating because only 1 employee working. I understand the inability to get qualified, willing workers... All staff was very courteous and helpful.

DONA W. 
Rating:
5.0

Stop overlooking! Why bother to reserve a vehicle or equipment if when you get there the item you reserved is gone! Or they never had it in the first place!!!??!

MICHELLE E. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
4.0

Customer did not leave a comment.

Kimball B. 
Rating:
5.0

Easy in and easy out.

GARY F. 
Rating:
4.0

Customer did not leave a comment.

DWIGHT T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R.  |  Overall Experience 
Rating:
5.0

Great customer service

MIKE D.  |  Overall Experience 
Rating:
3.0

well i first tried calling and was put on hold until i gave up so went on line made reservation. when i got to location at ma time they had no reservation took way to long

DEBORAH JOYE G. 
Rating:
5.0

Not only did I use a storage unit here, but I also did a one-day rental of a pickup truck to haul some things I couldn’t keep. Cody who works here was an amazing wealth of information. He was super helpful, kind, and deserves a raise. I was very pleased with my service from this location and highly recommend it to anyone else looking for a good storage unit or other uhaul rental!

Amber W.  |  Overall Experience 
Rating:
5.0

Very helpful staff it was busy and they stayed until all waiting customers had been helped!

Nancy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER K. 
Rating:
4.0

I would give the overall experience 5 stars EXCEPT for the TINY elevators that make moving items to the upper floors inconvenient and much harder work than it should be. The elevator AND carts should be bigger. We are moving household items and furniture, for crying out loud. Other than that, the front desk management is excellent and the facility clean and brightly lit. Of all U-Haul facilities I’ve used, this one is the best other than those darn elevators.

Alice G.  |  Overall Experience 
Rating:
2.0

Got ripped off by manager

Jason H.  |  Overall Experience 
Rating:
3.0

Not enough help (i know this is a national issue), information wasn't correct, did not receive lock codes, couldn't utilize the on line check in feature. The person who took care of me was personable and knowledgeable, and solved my issues, but, man, need more help!!!!

Lenny B. 
Rating:
5.0

The woman who helped me, i believe her namd is sarah, she was amazing. She got my reservation renewed because it was canceled after not showing up for 2 hours. I got my truck and my trailer in like 20 minutes drove and got my car and came back and she was washing all the trucks. What a hard worker...and easy on the eyes ;)

Kyle L. 
Rating:
3.0

Really need to work on their customer service skills at this location. I also signed up for mobile pick up and my van was parked far across the parking lot. Which I had to walk to twice because I still had to go inside for my key.

ADRIANNA B. 
Rating:
4.0

Good service

PATRICK J. 
Rating:
5.0

Complementary discus lock was a sweet & practical gesture!

Samuel Y.  |  First Impressions 
Rating:
5.0

Your facility is top notch. I will use again when needed.

David P.  |  Overall Experience 
Rating:
5.0

it was easy

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

The location on Division St in Spokane was rude, disrespectful, and a down right bitch. The Division St location was my first default location but didn't realize it was reassigned to the Airport location. Nice folks there. Will never darken the doors of Division St near Gonzaga University. You should pull your agreement with this location.

Jim M. 
Rating:
5.0

Uhaul sign on main road would be very useful- I missed the turn even though I knew the location

Suzy C. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS K. 
Rating:
5.0

Great service, great assistance, great person who helped me.

PETER K. 
Rating:
5.0

Great service. Efficient and helpful.

PETER K. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Gregory A. 
Rating:
4.0

The van didn't have windshield washer fluid and the oil looked low. May need to pay more attention to vehicle maintenance.

Joshua D. 
Rating:
5.0

Red carpet? This location was excellent-customer service to check-in and drop off was outstanding. I was a little late getting back (1&1/2 hrs), no problem. Thank you!

carla R. 
Rating:
3.0

Customer did not leave a comment.

LAURIE LEE P. 
Rating:
5.0

Nothing. Location and personnel were great!

DARLENE LESLIE P. 
Rating:
5.0

Customer did not leave a comment.

Deepika S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODNEY DALE H. 
Rating:
5.0

Customer did not leave a comment.

Deepika S. 
Rating:
4.0

The staff was friendly. Check-in was a bit slow because the agent was brand new but was very pleasant and helpful. Overall a good experience.

Lee O. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Wendi K. 
Rating:
5.0

Very clean, organized and helpful store location.

DARLENE P. 
Rating:
5.0

Sarah and her team do an amazing job every week when we rent a Uhaul. I would highly recommend this location for anyone looking for great service.

EDWARD A. 
Rating:
4.0

Truck brakes had a BAD shudder. It is hard to imagine it was not reported to them before.

LONNY E. 
Rating:
3.0

The guy that helped me return the van was great. The girl that just had to hand me keys seemed high and bored.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
1.0

I answered yes to the questions above, because the locations where I picked up the equipment were the issues that I have. Those people were great and the equipment was clean and well-maintained. What I have a problem with an extreme problem is with corporate. On two different occasions we were given reservations for a vehicle that upon arrival at the location had already been reserved days earlier. I was forced to try to find lodging and spend an extra night in Seattle area. Saturday night a local U-Haul representative Reserve me a vehicle in Buckley Washington. Upon arrival at that location I found out that it was closed and would not open again until Tuesday. So I had to find another alternative location which I found down the street. And was able to rent a vehicle there. I was not aware or even made aware that the first location was supposed to be a mobile pickup. Very dissatisfied with the attention to detail from your representatives on the go U-Haul line. After this latest experience I don't know if I could ever in good faith I suggest you to any of my friends or relatives our rent from you

Christopher T. 
Rating:
5.0

Nothing

william B. 
Rating:
4.0

Driver side mirror not functioning.

RYAN L. 
Rating:
5.0

Great service thank you

Steve D. 
Rating:
5.0

The agent at this location is extremely courteous and very adept at her job. When two other locations couldn't help she did. I would say she could use some help seems like she is running the counter alone. High Marks!

CHARLES C. 
Rating:
5.0

Easy rental!! Nice friendly trained staff.

David R. 
Rating:
5.0

I'm not really sure what you could do to improve. running a business as I do and having the experiences that I've had it many other U-Haul locations this is by far the best location with the best Personnel great job

Jeff K. 
Rating:
5.0

Employees were efficient while being friendly.

Julie J. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
3.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

No security cameras.

Connor S.  |  First Impressions 
Rating:
5.0

Put a directional sign out on Sunset Hwy. I drove past the turn three times before I figured out where it was, then was blown away by how gigantic this location was. You literally can't see it from the road the address is on.

Jeff A. 
Rating:
1.0

I turn my equipment the same day and check out same day and they call me saying I didn't return my equipment.

Albert T. 
Rating:
4.0

Location is tricky, larger signs to show how to enter would be nice!

GARY W. 
Rating:
5.0

Customer did not leave a comment.

Bambi W. 
Rating:
3.0

My first truck was filthy, the second truck wasn't much cleaner either. I spent an hour cleaning the cab of spilled coffee from the driver's area, splatter marks and Gps mount spit rings off the inside of the windshield. Additionally the office a recieved my truck from informed me they no longer offer a discount for military moves. My KS drop off location manager said that was not correct.

Vernon S. 
Rating:
5.0

Offer free water

John V. 
Rating:
3.0

First I was told there was a storage unit at another facility so I went there boy was that a messed up place scatterbrain you wouldn’t believe they rented me a space it was already rented since May wasted an hour and a half there finally was sent back over to where I rented my truck and trailer and they accommodate me an outside unit the people at the other place talk down about the girl that help me at the place I rented my truck I think the service at The other U-Haul dealer could have been a lot better very unimpressed wasted a lot of my time and I do a lot of business with you all What would really be nice is if somebody got in contact with me and let me know they read this instead of another comment made nothing down about it my phone number is 406-871-7144 my name is Rick

Richard W.  |  First Impressions 
Rating:
5.0

Very helpful staff

CRAIG S. 
Rating:
5.0

Customer did not leave a comment.

Dennis h.  |  Overall Experience 
Rating:
5.0

I loved having my storage unit with you. I wish I could continue but finances are a restriction for me. Everything thing was above my expectations. The only downside was it wasn’t open later. Other than that this place is great!! 😁 Thank You So Very Much and Have a Great Day!! 😁

SARAH T.  |  Overall Experience 
Rating:
5.0

Super easy drive up I thought they'd be closed but there was a young man receiving U-Haul's took less than five minutes. Another great experience

ROBIN V. 
Rating:
5.0

Customer did not leave a comment.

SHEREE S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zsuzsa B. 
Rating:
5.0

Customer did not leave a comment.

jessica g.  |  Overall Experience 
Rating:
5.0

Sarah was amazing.

MATTHEW R. 
Rating:
2.0

The lady working couldn't find my information in the computer and acted incredibly exasperated and annoyed that I was trying to return the trailer at the address specified in my contract. They also charged me for an extra day with the equipment even though I dropped it off on the day specified in the contract. They charged my card without a word of warning. Would not use this location again.

CHRISTOPHER DANI H. 
Rating:
5.0

Awesome staff!!

Patricia L A.  |  Overall Experience 
Rating:
5.0

Customer service here was above and beyond our expectations. We were so tired after a long day of packing, loading and moving to another state. The crew in Spokane, particularly Mike, made the drop off so easy and helped us navigate Spokane. It was a really positive welcome to a new town for us!! We really appreciated the great service!!

Jesse B. 
Rating:
5.0

Fantastic and helpful service, despite the fact that I was not initially scheduled to drop off at this location. They were great and really helpful in my drop off and I would definitely take a uhaul out from this location again.

MARCOS DINIZ C. 
Rating:
3.0

We had to return everything at 8 am and the place they sent us did not open until 9 am. We did that drop off return and have yet to receive our receipt via email. Overall, UHaul is very hard to use start to finish. Just alittle respect for your customers would go along away.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

JUDITH ROSE H. 
Rating:
5.0

Customer did not leave a comment.

robert D. 
Rating:
5.0

They accommodated my drop off here even though it wasn't my original drop off location. I didn't interact with the staff at all but the office was clean and very nice. A stark contrast to the offices in Las Vegas

JAY R L. 
Rating:
5.0

Customer did not leave a comment.

EDWARD A. 
Rating:
4.0

Customer did not leave a comment.

DONALD D. 
Rating:
5.0

Sarah was very friendly and wanted to help. Everyone I saw who came in was helped in a timely fashion. After reading bad reviews from other U-Haul locations, I was very pleased with the service from this location.

Leslie H. 
Rating:
5.0

Best storage facility in Spokane that I've ever been in

JOSHUA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zack C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary M.  |  Overall Experience 
Rating:
5.0

The GM Lisa Peterson she was specifically wonderful.

Kodey K.  |  Overall Experience 
Rating:
5.0

We especially loved the staff!, Great customer service.

Julie M.  |  Overall Experience 
Rating:
1.0

Will never use this facility again and will recommend people to not use since communication and professionalism is lacking. Had such a wonderful experience last year when I rented a unit there and this time around was beyond disappointing and frustrating

Tiana C.  |  Online Move In 
Rating:
5.0

Lisa is wonderful- professional and accessible. Thank you!

Aaryn R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexia C.  |  Overall Experience 
Rating:
5.0

Seattle’s u haul stores suck!!! Could not get a truck for our move across state. We finally located a u haul store 37 miles in Bonney lake that supplied us with a truck. They made our move easy and painless. Thank you Bonney lake U haul and storage.

GREGORY F.  |  First Impressions 
Rating:
4.0

Excellent, clean facility except for the TINY elevators that cannot fit wide dressers or couches. These are a major problem and design flaw in the overall plan when building this storage site. Whoever missed adding freight-sized elevators to a three-story storage facility should be fired.

Alice G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David P.  |  First Impressions 
Rating:
5.0

Excellent

Beverly C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy G.  |  First Impressions 
Rating:
5.0

Danielle was VERY KIND, HELPFUL and PROFESSIONAL! Good Choice in Hiring Her Lisa!!!

Lisa J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LONNY P.  |  First Impressions 
Rating:
4.0

Pretty amazing facility and helpful staff. Great special rate on small locker. My only complaint is that I wanted to rent the plastic bins for a few weeks to help me with my move, but when I went into the store, the customer service rep couldn't figure out how to rent them. He called his manager, and she told him the steps but he still couldn't do it. So, after waiting at the counter for 15 minutes, I left emptyhanded. Nice enough young guy. Just not adequately trained.

Shelley S.  |  First Impressions 
Rating:
2.0

Manager was not wearing a mask and mattress couldn’t fit in the elevators. There was no clear instruction on the size of the elevators.

Andrey M.  |  Online Move In 
Rating:
5.0

The facility is extremely clean and the staff is professional and polite.

Sarah C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim V.  |  First Impressions 
Rating:
5.0

Manager acts just like staff, can't tell the difference, everyone very attentive and posotive.

Adam K.  |  First Impressions 
Rating:
5.0

I rented a vehicle and was offered a promotional free month. I already had a storage unit. I just couldn't pass up the free month and the policy for rent is fair. Overall wonderful staff ultimately the general manager Lisa sold me on it. Just too convenient to not utilize

KC B.  |  First Impressions 
Rating:
5.0

No Comment

James B.  |  First Impressions 
Rating:
5.0

Customer service is excellent.

DAVID C.  |  First Impressions 
Rating:
5.0

So close to my home. Very easy access!! Thank you so much! The staff were very helpful! Vicki

Vicki S.  |  First Impressions 
Rating:
4.0

24 hours would be nice?

Herald T.  |  First Impressions 
Rating:
5.0

Ryan is really nice with great customer service. I’m really happy I had a previous bad experience with Nicole from the Sprague location. So I didn’t know how thing would go, so thank.

CORINNA P.  |  First Impressions 
No reviews have been submitted for this location.

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