Customer Reviews for U-Haul Storage of Willow Run

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Willow Run

Overall rating:

Andrew W. on


It took 2 hours and 5 people to complete the simple task of giving me the access code and storage unit number of a unit that I already had reserved. This delayed my travel plans significantly.

tina f. on


everything went excellent and the person I spoke with when renting my u-haul that recommended the storage facility...kudos to her, I wish I could remember her name I want to thank her so much.

carolyn j. on


Thank you

Cheryl M. on


Facility is clean, safe & secure. Everything preceded well. No problems.

Germaine B. on


The Manager of this facility is very unprofessional and should be let go. How do you move out of a storage unit and it take a month to move you out? Then try to charge you for their employees mess up?



I always use Uhaul my family My Dad . Uhaul always been around help the community as long I can remember

Glenn T. on


Difficult to reserve storage. I needed to talk to an actual person at the facility. I could only reach the 800#, they would leave messages for Willow Run and no one would call me back.

Jacqueline R. on


Made an online reservation for a space that doesn't even exist. Waiting THIRTY minutes on hold only to get more bad information. At least the woman who had to tell me I didn't have a spot was nice