Customer Reviews for U-Haul Storage of Willow Run
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

29 reviews

2225 Parkwood Ave   Ypsilanti, MI 48198

(734) 487-4923

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(734) 487-4923

2225 Parkwood Ave
Ypsilanti, MI 48198

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ann L.  |  Overall Experience 
Rating:
5.0

Thank you!

Sharon s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ronald L. 
Rating:
4.0

Customer did not leave a comment.

Kenneth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maryssa H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott C.  |  Overall Experience 
Rating:
5.0

Staff were great.

Dylan S.  |  First Impressions 
Rating:
5.0

I didn't really understand how to arrive and did not call ahead of time, but (Amanda, I assume) quickly answered the phone and gave me access in minutes. Thank you for the great customer service. Moving is stressful and U-Haul Storage of Willow Run took away a lot of that stress.

Cody B.  |  First Impressions 
Rating:
5.0

Manager is very nice and the staff I spoke to.

ylonda d.  |  First Impressions 
Rating:
5.0

The manager and staff were great. All my storage and moving rentals needs I will use this facility.

Jayson R.  |  Overall Experience 
Rating:
3.0

Amanda is the reason for the high rating. I had a huge problem with my storage and she fixed it. Her customer service is why I will use this facility again. She was a lifesaver and very kind. I wrote another review on Google and it was also about my experience because of Amanda. I can't say enough great things about her. Thank you so much!

Keyonna J.  |  Overall Experience 
Rating:
3.0

Throughout my rental process (1yr) , I was not able to get in contact with the office. I’d always get directed to customer service and then they would forward a message over to the store manager to return my call... which NEVER happened. I never received a call from U-Haul throughout my entire process. And they charged my card for an extra $159 even AFTER MOVE OUT. I notified them “multiple” times to confirm my move out date BEFORE the next due date (weeks before).

Ke'Ayra G.  |  Overall Experience 
Rating:
5.0

I was with them for over 2 yrs. If I could give 10 stars for every category that's what they deserve. ALWAYS above and beyond to help. Management is fantastic on Washtenaw. Always helpful to many. The personalities there are all great. NO LAZINESS WHATSOEVER!!!! HIGHLY RECOMMEND THIS STORE.

Debbie S.  |  Overall Experience 
Rating:
5.0

The people at the front desk were helpful, correcting the storage issues and quickly got us on our way

Deborah H.  |  First Impressions 
Rating:
3.0

Good facility overall. The space was much bigger than I needed, and a smaller space was not available. A few times my key card did not work. It seemed quite secure. Recommended for 10 x15 large space.

FAITH H.  |  Overall Experience 
Rating:
1.0

Horrible customer service on line. Storage unit leaked but I was never notified.

Chituyen R.  |  Overall Experience 
Rating:
3.0

It was great service but your people could of been more helpful praise god 👍🏾🙏🏽🙏🏽🙏🏽🎊🎈😇

PAMELA W.  |  Overall Experience 
Rating:
3.0

I received a bill for the storage, after I called and closed my account, which was paid in full. The bill went to my mother-in-laws house...which I am not even sure how you got that address.

Mitchell V.  |  Overall Experience 
Rating:
5.0

The people at the actual location are amazing. The customer service line is the worst. Not helpful at all

Alesha R.  |  Overall Experience 
Rating:
5.0

Truly an incredible experience - if I could leave 6 stars I would. From the second I arrived, the staff was friendly, helpful, and polite. They went above and beyond!! GM, Mandie is incredible!!!

Samuel C.  |  First Impressions 
Rating:
5.0

Busy when I got in there, but I don't fault them for that. They got through everyone quick and they were very helpful and nice.

Charles D.  |  Overall Experience 
Rating:
1.0

It took 2 hours and 5 people to complete the simple task of giving me the access code and storage unit number of a unit that I already had reserved. This delayed my travel plans significantly.

Andrew W.  |  First Impressions 
Rating:
5.0

everything went excellent and the person I spoke with when renting my u-haul that recommended the storage facility...kudos to her, I wish I could remember her name I want to thank her so much.

tina f.  |  First Impressions 
Rating:
5.0

Thank you

carolyn j.  |  Overall Experience 
Rating:
4.0

Facility is clean, safe & secure. Everything preceded well. No problems.

Cheryl M.  |  First Impressions 
Rating:
1.0

The Manager of this facility is very unprofessional and should be let go. How do you move out of a storage unit and it take a month to move you out? Then try to charge you for their employees mess up?

Germaine B.  |  Overall Experience 
Rating:
5.0

I always use Uhaul my family My Dad . Uhaul always been around help the community as long I can remember

MELIVIN B.  |  Overall Experience 
Rating:
4.0

Difficult to reserve storage. I needed to talk to an actual person at the facility. I could only reach the 800#, they would leave messages for Willow Run and no one would call me back.

Glenn T.  |  Overall Experience 
Rating:
1.0

Made an online reservation for a space that doesn't even exist. Waiting THIRTY minutes on hold only to get more bad information. At least the woman who had to tell me I didn't have a spot was nice

Jacqueline R.  |  Overall Experience 
No reviews have been submitted for this location.

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