Got locked in inside the gate for over an hour code, not work
Nattacha F | First ImpressionsSelf Storage Units in Ypsilanti, MI, 48198
U-Haul Storage of Willow Run
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Sustainable Drive Up Storage
-
![Example storage unit layout]()
Large
7' x 23.5' x 6.5'2-3 Bedroom Home
- Rate:
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$169.95
Per Month
- Vanbody
- 1st Floor
- Outside Level
- No Climate
Free Lock with
Rent Now
($11.95 value)- Rate:
- $169.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 3.5 Average Customer Rating
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I had no idea this site would not be manned by human being and we had not been told that we needed to get a code in advance. I had to drive to a different location to get a storage unit assigned to me and get a code. It added at least two hours to our Moving experience and I would like to talk to management about getting that money back. I reserved online by phone when there was overflow from the location where I was trying to book the truck, then U-Haul moved us to a different location to get the truck and then they told me that I was supposed to get a code from the original location where we did not pick up the truck. It was highly unreasonable and a horrible experience overall
Marcia D | First ImpressionsThroughout the 1 year that I’ve had my storage unit it has been complications such as my storage unit getting stuck where I was not able to access my things, I would have a late payment which would be on me I’d pay it expecting to access my things but the lock would be in my things which makes me think about the management not always being the best or there at the storage to make sure things were going well but we got through it. For the time I have been there it has been average.
Julia W | Overall ExperienceI had an issue with the unit I was assigned and they worked promptly to resolve it. I was very pleased with the customer service and Eric is kind, professional and generous.
KEENYA P | First ImpressionsGreat storage
john m | Overall ExperienceEvery now and then a business out performs one's general expectations, and that was my encounter with Uhaul and Amanda Taylor. She and the staff deal with a wide range of customers and unique issues, and each time I needed her to see my needs not as customer with a number but an actual human being, she showed up. This is a lost art in management, and I want to commend her and the staff.
Romanieo G | Overall ExperienceI wouldn’t recommend this company to my goldfish
LATASHIA A | Online Move InIt was great! Thank you!
TOLodd M | Overall ExperienceDear U-Haul: Appreciation to Joey, Gray of U-Haul and more staff. Also movers Sean and Ray, to and from storage. Will contact Joey, unpacking items. My apartment looks wonderfull! And spoke to Dawn of Essential Property Management and Janet of Housing Bureau for Seniors. And James Contractor. Thank you Tresa L. Bowen
Tresa B | Overall ExperienceVery rude, poor communication very nasty attitude
emilio s | First ImpressionsThe unit wasn't ready. I want able to get into the storage area using the app. The facility was not staffed. Fortunately, by chance, a uhaul employee arrived and resolved everything. Prince Robert was great great great. Super helpful. Five stars for him!
TOLodd M | Online Move InGreasy experience / friendly staff However. My Move out date was 5/14/24 the date shown looks as if I have a balance
stephanie m | Overall ExperienceU-Haul is the best when it comes to moving and storage. They have been very acommodating.. The most specific thing that makes Uhaul stand out well above the others is the customer service if it isn’t right or if there is a mix up they have always made it right. Thank you And a big shout out and thanks for Joey LaGalo in Ypsilanti
Lisa S | First ImpressionsNo staff at my location.
Pete P | Overall ExperienceUnfortunate that you have to pay to use the trash can at the faculty.
Tiffany W | Overall Experience