They lady that attended to us was super friendly, prompt, respectful and knowledgable. The carrier for out auto was done extgreemly fast and when we returned the Uhaul she had everything already finished for us and waiting. Wonder full experience
GREGORY SCustomer Reviews for U-Haul Storage of Wurzbach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were not engaging, didn't communicate at all. Only asked for the key and disappeared.
GEOFFREY GIt was extremely rude when we picked up the trucks. I had to go to three different places because no one had what I needed. They ignored me when I told them about your 50-dollar guarantee and just gave me every excuse in the book.
JIMMY GEverything went great
LESLEE HSmooth process and friendly staff
Nathan CNothing
chad tThe employees were friendly and helpful.
NICOLE NNice clean new van
BRIAN HExcellent customer service
Nathan CHave a key Dropbox for after hours drop off, extend your hours to 10pm on weekends
JOHN DNot much improvement needed. Great staff. Gabriel explained everything when I picked my truck. Thanks! See you again soon.
JESSE MPara mí tdo estubo bien gracias
Ana VExcellent customer service
MARTIN QGraciela, the manager was great and made ready a truck even though I mistakenly put the P/U time 12 ahead of when I thought it was
Leonard KI didn't like that the dolly inside that I didn't rent was in the way. Couldn't move it because I would be charged for it
Mohammad IAwesome experience with the U-box! The best way to move long distance.
heather ANot much as this location always comes thru
Brandon YI have never been to a U-Haul that got me in and out as quick as they did. Very clean and nice ppl.
DIANA SNice Job... Need more SWAG😎
Robert LNothing great service
DANIEL CMaybe making sure that there is power at the store would be great. We had to wait at least 45 minutes to get our truck. With family waiting for us that's a total inconvenience.
Juan GNot charge for miles just a flat price and expect the tank back hoe y’all gave it of course will be just fine ..
YARNEKA BI was charged for appliance dolly that didn’t work I even told the guy at checkout and he didn’t even offer a refund. Then using mobile pickup I was given a truck that wasn’t even there I had to go inside and tell tell to switch me trucks that whole ordeal took an extra 45 mins of my time
CECILIO LEverything was perfect
JUAN BVery convenient.
ANDREW MGreat service
JOE RThe employee that took care of us was alittle on the rude side and her communication skills need to be worked on and how she treats customers Her approach is very aggressive and rude Maybe alittle more training I don’t Remember her name but starts with a M very thin with glasses But overall everything else was excellent thank you again
Jessica SDon’t lie about the gas gauge being different than marked
Sean GIt was not acceptable that you say you have trucks at a location then when you call me to confirm you send me an hour away because that location doesn’t have trucks. That cost me $150 because I was late getting home and I had set the movers to be there but the hour to pick up and and hour back instead of 20 minutes. Then that screwed up my schedule so the truck was late and you charged me an extra day fee. I will go get a truck somewhere else if I ever move again
Gerald LThe lot wasn’t lit, and I couldn’t tell where to park the truck. The guy inside made me go back and take a pic of the mileage and gas, during which ai slipped on the step rail of the truck and cut myself. He didn’t have any bandaids or first aid. The location was basically a run down convenience store with an unmaintained, unlit lot for parking.
ROBERT SFrom start to finish everything went good for me , im glad it turned out for me timing wise it all worked out for my needs. Just haven't seen the final changes yet all the logging in and registering in ,, not my kinda thing.
JAVIER EVery courteous
Vicki SI was charged $48 and they took it from my account. I received an email saying that I only owe $18 which I agree I may owe $18 for the mileage but they took $30 more.
JOSEPH MI was not told there would be a padlock on the back of the U-Haul, I was given the car key without the padlock key. I drove all the way to my destination, unpacked a couch and TV from a storage unit got it to the back of the truck and couldn’t load it in because I couldn’t unlock the padlock. Try to charge my phone in the U-Haul truck with a car charger My friend lent me and neither of the ports worked in the U-Haul. I drove back to the location in the U-Haul, paying for more miles, the representative Melissa was rude and did not apologize for the inconvenience. This was a Friday. I called back Saturday to speak with a manager and was told to call back Monday. I call on Tuesday to speak with a manager and was unable to get through to the store to speak with a representative
BRIANNA HSomehow make the process with the mobile pick up better and make a little easier to rent a Van or Pickup truck after store hours.
SONDRA EPlease ask the people who work there to check the fuel in the equipment and then mark it on the contract. Rather than just randomly putting it on contract
Abdul RDid not speak to anyone -checked out online
LINDSAY GThe staff were very helpful and professional! Thanks
Pauline GPulling up to the entrance, the arrow signs for return vehicles was pointed toward the next property, which ended up making us have to turn around on a one way road.
Erin MOur containers were repeatedly moved to different facilities, and always had to be hunted down, as if you’d lost the containers and our possessions. Your system repeatedly failed to maintain the history of our containers - it “forgot” all previous activities and actions involved, so manager’s notes, etc., were lost when a container was (without our knowledge) returned to a different facility than it came from. Deliver of our possessions from Arizona to Texas: B Handling of our containers thereafter: F Would I recommend U-Haul and U-Boxes to a friend? Strongest possible “NO”.
Cindy PDifficult to improve on great customer service from start to finish.
JOHN GGreat new truck! loved it!! ty!!
Christian BThe staff has very poor customer service.
Noslen P👍
DOYLE GGood service
FAHEEM KI love the mobile check in and check out process
VIDIE WThe manager was very pleasant and helpful.
WILLIAM Jgood
ABDOLRAHMAN NIts helpful to explain the key points of the contract to the customer.
Kenny GVery friendly and professional staff.
AMADOR GThe employees here when I picked up the truck were rather bored sounding and acted like they'd rather me not be there. The truck was beat up and required turning the ignition multiple times to get the engine running. I returned the truck with everything rented inside it, then waited 10 minutes at the drop off spot with nothing happening. Eventually had to go inside the building to get the employee playing around on his phone to come out and do his job. He just took the truck without checking anything in it, and then later claimed that the dolly, which was placed securely in its spot in the truck, was not returned and charged me $120 for it. Right now I'm wondering why I should bother with Uhaul again, and if I don't get the $120 back, will never use Uhaul again.
Shawn EDrove just 9 miles. With good gesture filled in 2+ gallons. And in final bill I have received a charge for 2 more gallons. Wonder if the trucks only gives 2 miles per gallon! Poor customer service! If money is important they could rather increase the charges for rental. Not loot the customer with some improper charges!
Rajesh TYes the staff was amazing and the location was super clean!!
SHERYL JDropped off one day early, so we left with the truck again. First interaction was very pleasant and fast. On drop date, also very fast and pleasant. Would recommend this location.
MARIA O