Overall, excellent customer service.
Jose MCustomer Reviews for U-Haul Storage of Wurzbach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The door stuck once lifted at the hinge. It required a flathead screwdriver to release it. I was unable to figure out how to unstick it. It required my brother to figure it out and his strength to sleaze it. This was very unsettling, as we had just loaded the trailer.
Sonia CThis is a solid location. I've used others that are unstaffed and the equipment is poorly maintained, it is a mud-pit, pads left in the rain, etc. It was nice to have humans present who know what they are doing and are professional and courteous. So for me to rent here is a bit further and a few extra dollars due to mileage, but this is now my "go to" facility. What I would like is that my history with U-Haul had some merit and continuity. All the jumping through hoops with a selfy, etc. is cumbersome and slow. If I'm at a staffed location, why can't the staff gun my license and see that it is me and that I've been a past excellent customer and get me out of there in 2 minutes. Take a lesson from Hertz and Avis on that kind of system. I'm a platinum level business traveler so I've seen systems from all sorts of car companies and those two stand out. Followed by National. U-Haul's system is stone-age by comparison. All of this is NOT a reflection on the location but the corporate system provided. And yes, the app is still a bit flaky. Worked OK this time but having used it multiple times, it still can be laggy and "hang". But restarting worked OK. Wherein the past, had to go through the call center H*LL to get to a human to authorize when the app just plain crashed.
BRADLEY HNow that I have unpacked along with the notifications from Ring doorbell about this issue. I am missing Ring doorbell camera (2) I am missing over 6 pairs of brand-new Jordan shoes. I am missing a television. The ONLY ONE THAT WAS NOT PACKED IN THE BACK. I have the emails from uhaul about the unit being unlocked twice. And we went to lock it. At the time I did not check, because I did not think THEIF would be an issue and now it has become an issue. I am missing items equaling over $600!!!!!
Tametra TThey try to make more money off of you, make sure to take photos of mileage before and after because they will say you didn’t have enough gas when you really did. I literally put gas right before I turned the truck back in. Horrible service any way to make a buck
ROSE MPeople at the counter were very helpful.
Curt KExcellent and professional servicef
Carol SGreat service, in and out, very reliable and easy to get around.
Jose AEasy check in and out. Everyone there was nice.
Christina GUhaul employees could be more friendly and approachable. Otherwise good job.
Ricardo FGood service
LYDIA OAll good
SHUBHAM FGreat service good job guys
MIGUEL ANothing
CAROLYN BFast , easy and very affordable!
AGAPITO FWhen I was the for the installation it took over 5 hours and at the time no one told me about paying with my debit card would be a extra fee.
SAVANNAH SThe lady that helped us make our reservations, hooked up our trailer, and helped us return it was so great & more than happy to help us and show us different dolly’s and different trailer sizes.
Priscilla CMelissa was very accommodating. We be came frustrated when a mobile only location could not guarantee a dolly before charging. We cancelled and came to this location where Melissa provided us an appliance dolly instead of the standard small dolly for our troubles. Thank you, Melissa!
MYRNA RIt was seamless and friendly. I will make a reservationagain in the future. Thank you.
MARY Cdriver side seat belt not working properly
David MEverything was good and the team was efficient but they forgot to provide the pads. Still unaware if I was charged for them as the other location was closed.
SEAN SQue la ubicación sea más accesible de donde uno vive ..como yo ..me quedaba en la Zabala.... gracias ..
VALENTIN OThe app is very clumsy, unreliable, slow. I dropped off at 6:09p and cannot be sure that it's completed.
MICHAEL TTurned in the vehicle 1-day early. Representative was very attentive and customer service exceptional.
Charles GBesides the app not working, this location is great.
Raymond Kvery very very professionals 100 % good 5 star service
ANTONIO RI would suggest equipping the locations with quicker performing computers.
CARLOS OImprove your WiFi system so it’s not slow on busy weekends
Shae LIt was good.
GRACIELA TThis location is awesome
Brandon YDrop off was also quick and easy. Nothing to improve. The overall experience was excellent.
DONALD MVery nice staff, and very helpful 👍
TONJA SI wasn't told that my location that I selected to drop during the reservation had changed. I had made arrangements for my vehicle to be at the location I said I wanted to take it to. I was charged an extra day because the uhaul wasn't checked into the right location. Although I specifically asked for that location.
NATALIE TI arrived 10 minutes after closing and an employee was still working out in the lot and was super helpful
DANIEL WUpon returning the truck no one came out.
RUBEN DNone
Rudolfo GI would recommend but you over charged me $10 for doz moving blankets. I only requested 12 blankets but you charged me for 24.
Keith ANothing you guys have the greatest service hands down!!! Thank you so much
DEREK SNothing
Bruce BOnly improvement I would suggest is respecting the customers decision for declining the $30 coverage plan vs sneaking in an additional fee knowing the reservation had it previously declined. Luckily I caught it before signing agreement. Oh, and maybe actually smile when talking to your customers? Don’t look like you hate your job. My rep was Grecilda.
Bismark OThe only issue that I had was at last minute the location I wanted to go to was moved somewhere else that was farther which cost me some more money they didn’t ask me or tell me I had to call in the morning to see if availability spot where open that when I was informed about the transfer for pick up and drop off where farther away
Ensign Mtruck seemed to have some transmission problems. when slowing down and braking, engine would rev up to 4rpm's. and took some time to stop and slow down.
DAVID SIn & out service... u haul representatives were very professional and even serviced me all the way till closing time . Highly recommended
JOSE Y