Customer Reviews for U-Haul Storage of Wurzbach

Rating:

1.0

I change trucks 2 times very bad service, I wanted to buy blankets and on the contract was rented! It was a disaster I lost my fly because the trucks was not working and I wait 4 hours to the wrecked to come and much more was a nightmare!

Rating:

2.0

The truck was transmission defective. I had rough driving experience due to the condition of the vehicle

Rating:

5.0

Better drop box would be great. Even if the box is inside the store when it drops. Because dropping it and it falls to the ground where people can see and possibly break in is not a good idea.

Rating:

5.0

Very nice folks and very helpful.

Rating:

5.0

This location in San Antonio was wonderful, the staff went above and beyond to help us even though they had to stay past their closing time to resolve our issue. Ileana and Melissa are the best!

Rating:

5.0

Location was conveniently placed for all the different trips and accommodate the return of equipment

Rating:

5.0

The staff members are very slow to help in person while in the office. However, a staff member named Mike or Mark was awesome providing help over the phone. He was very courteous and respectful extending my rental agreement.

Rating:

5.0

They lady that attended to us was super friendly, prompt, respectful and knowledgable. The carrier for out auto was done extgreemly fast and when we returned the Uhaul she had everything already finished for us and waiting. Wonder full experience

Rating:

2.0

They were not engaging, didn't communicate at all. Only asked for the key and disappeared.

Rating:

1.0

It was extremely rude when we picked up the trucks. I had to go to three different places because no one had what I needed. They ignored me when I told them about your 50-dollar guarantee and just gave me every excuse in the book.

Rating:

5.0

Everything went great

Rating:

5.0

Smooth process and friendly staff

Rating:

5.0

Nothing

Rating:

5.0

The employees were friendly and helpful.

Rating:

5.0

Nice clean new van

Rating:

5.0

Excellent customer service

Rating:

3.0

Have a key Dropbox for after hours drop off, extend your hours to 10pm on weekends

Rating:

5.0

Not much improvement needed. Great staff. Gabriel explained everything when I picked my truck. Thanks! See you again soon.

Rating:

5.0

Para mí tdo estubo bien gracias

Rating:

5.0

Excellent customer service

Rating:

5.0

Graciela, the manager was great and made ready a truck even though I mistakenly put the P/U time 12 ahead of when I thought it was

Rating:

4.0

I didn't like that the dolly inside that I didn't rent was in the way. Couldn't move it because I would be charged for it

Rating:

5.0

Awesome experience with the U-box! The best way to move long distance.

Rating:

5.0

Not much as this location always comes thru

Rating:

5.0

I have never been to a U-Haul that got me in and out as quick as they did. Very clean and nice ppl.

Rating:

4.0

Nice Job... Need more SWAG😎

Rating:

5.0

Nothing great service

Rating:

1.0

Maybe making sure that there is power at the store would be great. We had to wait at least 45 minutes to get our truck. With family waiting for us that's a total inconvenience.

Rating:

3.0

Not charge for miles just a flat price and expect the tank back hoe y’all gave it of course will be just fine ..

Rating:

3.0

I was charged for appliance dolly that didn’t work I even told the guy at checkout and he didn’t even offer a refund. Then using mobile pickup I was given a truck that wasn’t even there I had to go inside and tell tell to switch me trucks that whole ordeal took an extra 45 mins of my time

Rating:

5.0

Everything was perfect

Rating:

5.0

Very convenient.

Rating:

5.0

Great service

Rating:

5.0

The employee that took care of us was alittle on the rude side and her communication skills need to be worked on and how she treats customers Her approach is very aggressive and rude Maybe alittle more training I don’t Remember her name but starts with a M very thin with glasses But overall everything else was excellent thank you again

Rating:

1.0

Don’t lie about the gas gauge being different than marked

Rating:

4.0

It was not acceptable that you say you have trucks at a location then when you call me to confirm you send me an hour away because that location doesn’t have trucks. That cost me $150 because I was late getting home and I had set the movers to be there but the hour to pick up and and hour back instead of 20 minutes. Then that screwed up my schedule so the truck was late and you charged me an extra day fee. I will go get a truck somewhere else if I ever move again

Rating:

3.0

The lot wasn’t lit, and I couldn’t tell where to park the truck. The guy inside made me go back and take a pic of the mileage and gas, during which ai slipped on the step rail of the truck and cut myself. He didn’t have any bandaids or first aid. The location was basically a run down convenience store with an unmaintained, unlit lot for parking.

Rating:

5.0

From start to finish everything went good for me , im glad it turned out for me timing wise it all worked out for my needs. Just haven't seen the final changes yet all the logging in and registering in ,, not my kinda thing.

Rating:

5.0

Very courteous

Rating:

2.0

I was charged $48 and they took it from my account. I received an email saying that I only owe $18 which I agree I may owe $18 for the mileage but they took $30 more.

Rating:

1.0

I was not told there would be a padlock on the back of the U-Haul, I was given the car key without the padlock key. I drove all the way to my destination, unpacked a couch and TV from a storage unit got it to the back of the truck and couldn’t load it in because I couldn’t unlock the padlock. Try to charge my phone in the U-Haul truck with a car charger My friend lent me and neither of the ports worked in the U-Haul. I drove back to the location in the U-Haul, paying for more miles, the representative Melissa was rude and did not apologize for the inconvenience. This was a Friday. I called back Saturday to speak with a manager and was told to call back Monday. I call on Tuesday to speak with a manager and was unable to get through to the store to speak with a representative

Rating:

5.0

Somehow make the process with the mobile pick up better and make a little easier to rent a Van or Pickup truck after store hours.

Rating:

1.0

Please ask the people who work there to check the fuel in the equipment and then mark it on the contract. Rather than just randomly putting it on contract

Rating:

3.0

Did not speak to anyone -checked out online

Rating:

5.0

The staff were very helpful and professional! Thanks

Rating:

4.0

Pulling up to the entrance, the arrow signs for return vehicles was pointed toward the next property, which ended up making us have to turn around on a one way road.

Rating:

1.0

Our containers were repeatedly moved to different facilities, and always had to be hunted down, as if you’d lost the containers and our possessions. Your system repeatedly failed to maintain the history of our containers - it “forgot” all previous activities and actions involved, so manager’s notes, etc., were lost when a container was (without our knowledge) returned to a different facility than it came from. Deliver of our possessions from Arizona to Texas: B Handling of our containers thereafter: F Would I recommend U-Haul and U-Boxes to a friend? Strongest possible “NO”.

Rating:

5.0

Difficult to improve on great customer service from start to finish.

Rating:

5.0

Great new truck! loved it!! ty!!

Rating:

2.0

The staff has very poor customer service.

Rating:

5.0

👍

Rating:

5.0

Good service

Rating:

5.0

I love the mobile check in and check out process

Rating:

5.0

The manager was very pleasant and helpful.

Rating:

5.0

good

Rating:

5.0

Its helpful to explain the key points of the contract to the customer.