Customer Reviews for U-Haul sur Crémazie Ouest - déménagement et entreposage

Rating:

5.0

Tout est Bon

Rating:

1.0

Understaffed and inefficient

Rating:

2.0

It had some garbage, like cans and paper in the trailer and a lot of dirt from mud or wood. Simply not close to be clean. Not enough employee; it took almost 60 minutes for a trailer pickup which was already reserved through the application. Too much junk in the location process within the app; what should take 2 minutes, takes about 10 minutes.

Rating:

2.0

Waiting Time of one hour wen I took the trailer

Rating:

5.0

To start, I wanted to ask why they considered the deposit as delivered? Possibly just because I left it without the lock and they saw the opportunity to rent it to someone else! But then they should give me back the amount I paid for the days they took my deposit without me actually paying it back!

Rating:

5.0

Nothing

Rating:

1.0

Booked a trailer at 730 am had to wait 40 minutes because only one clerk was there till 8 am

Rating:

3.0

There was old McDonald's garbage on the passenger's side. The rest was fine.

Rating:

4.0

Rapport qualité-prix excellent. Service professionnel et consciencieux. Conseils disponibles principalement avec information écrite disponible sur les murs de la remorque. Merci.

Rating:

3.0

The reception area is totally disorganized with noise, people cutting in, unclear lines. It’s like being transported in a third world country. BUT the staff is very helpful and works hard.

Rating:

5.0

J'aime beaucoup ce établissement uhaul.

Rating:

5.0

Je déménage à la notre maison, le Stock avec

Rating:

5.0

Extremely nice people at the location

Rating:

3.0

The trailer was not clean at all. Whatever I put in came out all white and dusty. Totally unacceptable. When I mentioned this to the employee, he simply ignored it.

Rating:

1.0

Je n'ai vraiment pas aimé qu'on m'ait changé l'endroit pour laisser la remorque à l'endroit convenu en supposant qu'il n'y avait plus de place et que c'était faux selon quand il y a une entente bien elle doit être respecté surtout avec un contrat signé. Donc, je trouve ca très médiocre comme service.

Rating:

5.0

Le personnel a été très disponible pour les explications.

Rating:

5.0

Helo very very very good (excellent)

Rating:

2.0

They told me the tank was at 3/4 full so I had to bring it back rhis way, but it was actually 5/8. I didn’t have time to go back to the counter to contest it and I didn’t want to have a penalty when I brought it back so I filled it to 3/4, but I know I overpaid gas because of that and I feel I was taken advantage of.

Rating:

1.0

Lorsque je suis arrivé à destination pour mon chargement, j'ai remarqué que le coffre était remplt de morceaux de vitres cassés. J'ai du en enlever plusieurs pour ne pas abimer mes plancjes de bois. Lorsque j'ai retourné la camionette a Uhaul, j'ai avisé un employé du problême et il ne m'a même pas répondu. Les employés ne font pas leur travail et ne prennent pas leurs responsabilités. Ils auraient du nettoyer la camionette avant de la donner a un client. Surtout avec des la vitre casséé!

Rating:

5.0

Nothing, the staff was really great.

Rating:

5.0

The milage was way under the estimation but no refund. I left like 10Litres extra in tank no refund. But I was charged 6.29 for the drop key thing and you app insist on opening unacpunt so you can share Uhaul to get ot free. I want my money back or at least a credit for next rental.

Rating:

5.0

L’excellent service à la clientèle comme toujours! Aimable souriant et aidant!

Rating:

5.0

Excellent service client! Thanks

Rating:

3.0

Remove the Dolly and the blancket in the trucks if week-end dont use it... it just taking space for nothing... i wasnt able to remove them even at your facility... Brakes on the truck were jumping.

Rating:

2.0

Check in procedure is way too long. There was only one customer in line before me and one at the desk, and it took an hour from when I parked to the moment I left with the trailer. It took almost 30 min to clear the two customers before me. Then I was assigned one trailer but the attendant gave me another because of some problem with the first one. He then told me to indicate the change to the desk clerk, who told me everything was ok. So a very long check in. You have to think of a way to make this a 5 min task. I had an online reservation all filled up and it took 10 min to clear me. Also when I reserved online the site didn't specify if the coupler is 1 7/8" or 2" saying both would do. But all couplers are 2" so you should clarify that since it's not safe to drive with a smaller ball.

Rating:

1.0

Horrible experience: rented a truck for a few hours the day of my moving out, ended up loading the truck and afterwords, the truck didn’t start back and had to wait 3hours before maintenance came to boost the truck. Horrible service, and would not recommend U-Haul to anyone.

Rating:

4.0

ce serait bein de recevoir vous "review' en francais

Rating:

2.0

Shitty customer service, the employees were unuseful and we were clearly not happy to work there.

Rating:

2.0

The location was little bit of a mess, the employee that attended me didnt seem to want to be working and his attitude wasnt very client satisfaction focused.

Rating:

5.0

Pas assez de stationements pour le chargement/dechargement. Certains voitures les occupent plus d1heure sans mouvements, ce qui m’a obligé à stationner plus loin et à décharger les cartons par la porte à. Code. En dehors de cela très satisfait !

Rating:

2.0

À l’accueil le matin le jeune sentait l’herbe est il était pas gelé, il ne nous as pas expliqué les conditions du contrat, au retour on nous as demandé de patienter dehors 30 mn en plein courant d’air pas de bonjour aucun son n’est sorti de la bouche de la personne qui a fermé le contrat a banir

Rating:

3.0

The staff at this agency are totally unprofessional, they don't know how to talk to customers, they're not welcoming, they don't care what they're told, they're just there to get paid, they don't give a damn about the service provided to the customer.

Rating:

4.0

Friendly teams, comprehensive. efficient reservation system, price are competitive. Truc had a oil big stain in the trunk

Rating:

5.0

Bonjour, J'ai fermé mon comte, hier : je n'avais plus besoin d'entreposer. Et j'aurais aimé avoir un sommaire de toutes mes factures. Mais le jeune homme à la réception m'a dit clairement que ça n'existait pas. Dommage.

Rating:

1.0

Personnel wasn't helpful, they were not aiming to receive the equipment back even when we arrived before the closing time. The guy in the counter asked me to find someone else in the parking lot but the two or three workers in the lot told me to go back to the counter. Once I went back to the counter, the guy closed the office. They bounced us around 15 minutes until I was told by the guy who closed the door to drop the key into the box and complete the return by myself in the app.

Rating:

2.0

Le personnel était très bien!

Rating:

5.0

Very satisfied

Rating:

5.0

Have separate lines for people who did reservation & people without reservation

Rating:

5.0

Très bon service et entrepôt très bien situé.

Rating:

3.0

Faire en sorte que nous puissions prendre le véhicule avec l'application. Que la personne au comptoir explique mieux les choses.

Rating:

4.0

I had a problem with the lights connection, a popped fuse it turned out. The employee extended his help and helped me resolve the issue, even providing an extra fuse. Excellent support! As for the trailer, it was the old ones with the slide up doors - the new one with ramps are much better. They don ́t get stuck and help with the ramp

Rating:

4.0

they charged us an extra $10 for gas because we did not reach the line that was written on the paper but rather the picture we took as we got in the van. The clerk had said to just take pictures. We did when we saw it was not the same level as the document. The picture had a time stamp as we left the lot. I don't understand why they had to charge us extra. Felicia 514-951-5995

Rating:

5.0

The customer service was good, the process was simple and well organized

Rating:

5.0

La cour était difficile à circuler. Stationnement des véhicules qui bloquent la circulation et mal stationnés. J'ai terminé ma location 5 jours avant la date et aucune remise pour le temps non utilisé. Comme je l'ai laissé libre vous pouvez le relouer immédiatement, donc une double location. Je trouve que ce n'est pas du bon service à la clientèle et de l'abus de votre part. En agissant de cette façon vous contrevenez à la protection du consommateur.

Rating:

3.0

When there is a waiting Line in the office, We should try to accelerate the process by asking moré employé to help.

Rating:

5.0

For me everything is perfect!

Rating:

5.0

When i made my first reservation #25571918, the Employe in the anjou location checked in the system to see if a truck was available in Montréal north, in the system they had a truck for me there, but in reality they had no truck available at this location. So i waited an hour for nothing at that location. Thankfully they had à truck at the other location and your personnel was great. By the way, i wasn't the only one Who had this problem in mtl north yesterday, the waiting line was up to the door to get à truck and people had reservations

Rating:

4.0

The staff was sooo nice and helpful. Exceptional service!

Rating:

4.0

I had a great experience with both the rental vehicle and the U-Haul staff—everything was smooth and professional. However, my experience with the movers hired through U-Haul’s partners was extremely disappointing. I clearly communicated the details of my move with the moving company’s manager, including the size and fragility of my items and the need for two experienced movers. He assured me that qualified movers would arrive on time and even mentioned that he would be one of them. However, after a 30-minute delay, only one mover showed up—a very young man, waiting for his colleague. After another 15 minutes, the second mover arrived, but neither of them seemed prepared or experienced for the job. I also noticed that one of them had long nail extensions, which made it difficult to safely handle large, fragile items. Concerned about this, I called the manager again, only to be told, “If you’re not happy, you can cancel.” Given that I had already agreed to pay $166 for two hours, I refused to proceed under these circumstances. Left with no real choice, I had to cancel. By then, it was too late to find another mover, and I had to complete the move myself with a friend. Despite this, I was still charged for the moving service I never received. I am requesting a full refund and hope U-Haul will take action to ensure that customers can rely on the movers listed through your platform. I appreciate your prompt attention to this matter and look forward to your response. Best regards,

Rating:

1.0

Fine some better employees very rude and polite. No respect employs there the manager very nice but he wasn’t there when I come to pick up last time the trailer. Before service was much better, but not anymore. It’s Ben 3-4 times when I pick up the trade and that location never clean and always problem with the light most of the time I need to hook up myself and they can in the end to take a picture and to check everything working well, but there is a lot of issue with the light and cleaning equipment from inside

Rating:

5.0

Quick and easy, no fuss, helpful. Made a stressful moving day much smoother. Many thanks!

Rating:

5.0

Wished ths office was open a tad later, but in the end it was not a problem. Very helpful staff!

Rating:

3.0

An agent should confirm the actual fuel level of the vehicles at time of rental. I was given a credit for overfilling (that's nice) but the truck was under filled when I received it.

Rating:

5.0

L’employé a donné un excellent service et a été très gentil et efficace

Rating:

1.0

did get wrong information about drop off - no information for extra costs for "wrong drop off station"- and just see on the invoice "a fine" about 316,- for drop off the car to the different location - would have been easy to bring it back where we picked up (10min)!! they information we got: there will be no difference between drop off here or there

Rating:

5.0

L agent au comptoir a offert un excellent service Très professionnel,très dynamique Merci

Rating:

5.0

Très accommodant et cordiale Merci beaucoup.

Rating:

3.0

Couldn't turn off tow haul mode

Rating:

5.0

Vérifier les radio les deux fois que j’ai louer un camion un la radio je pouvais pas baisser le son et l’autre je pouvais pas monter le son

Rating:

5.0

I love it everything.

Rating:

5.0

This location has fantastic staff!

Rating:

5.0

Perfect

Rating:

5.0

Two thumbs up!

Rating:

5.0

Thanks for your support

Rating:

2.0

Too expensive

Rating:

5.0

Excellent service

Rating:

1.0

I leaved , it's no respect no communication no orientation... Just after 24 hours I leaved I'll not back here again . Just lose my money

Rating:

4.0

Seul bémol : le box est vraiment loin de l'ascenseur. Mais c'était le seul box disponible et je me considère comme chanceux. Et il n'y avait pas de chariot disponible à notre arrivée. On a utilisé un diable qu'on avait et nos bras. Puis, un, puis deux chariots sont apparus et on a pu décharger les camions plus vite. Le gars à l'accueil a été super gentil. Et l'espace (box) est parfait.

Rating:

5.0

Absolument très satisfait.uhaul sur cremasie est le meilleur

Rating:

2.0

Storage had mice that were not there before. Had to move out because of them. The trap within the unit didn't have anything in it. Otherwise it was a good

Rating:

5.0

Son vrai ma cool merci a vous

Rating:

4.0

Everything specially the staff were awesome! The only thing is that I found only one trolly there in the storage. Considering it was at Monday night (not a busy hour) I would add some more trolly to be used. Thank you,

Rating:

2.0

J’ai réservé un casier par internet et rendue au bureau, ce n’était pas le casier ni le prix lors de ma réservation. J’ai insisté et j’ai réussi à avoir le même prix. Mais…. Un lettre par le poste, m’indique une augmentation du coût malgré le contrat. Très déçue à ce sujet!

Rating:

4.0

Excellent customer service particularly from Chris the Manager. My only constructive criticism is about the limited access at times to park in front of storage doors and the lack of carts and/or respect from other tenants not returning the carts where they belong so someone else can use them. Thank you to the whole team for great experiences using your services through the recent years! All the best!

Rating:

5.0

The staff was very helpful! Storage was easy and dolly's are very convenient

Rating:

3.0

Staff were very friendly and helpful. There was a lack of trolleys and carts to move the things in. Also limited area to park when loading/unloading - if more than a 3 people are trying to access storage at the same time it feels very chaotic.

Rating:

3.0

My storage locker had mice and some of my items were ruined.

Rating:

2.0

The staff has a lazy attitude, and dont’ show me the deck to park. They said me 3rt flor and it was 2nd. There is no diable and no charging cart available.

Rating:

5.0

Thank you

Rating:

5.0

The young men in charge of the office were eficient, kind and patient to deal with me. Thank you

Rating:

4.0

There is occasionally a wait for the trolleys and loading docks, but never for very long.

Rating:

4.0

Parking is restricted. Sometimes difficult. Otherwise very good.

Rating:

5.0

The staff were really accommodating and helped me when I lost the paper to set up my lock. They knew how to set it up using the special keyword BOLT

Rating:

5.0

The staff was friendly and competent. Very appreciated

Rating:

4.0

The staff was very friendly and competent. They were bilingual, as they should be. That's a relief in the Great Province of Quebec

Rating:

2.0

The storage staff is not friendly. Have to wait long times to get things resolved. Secondly some people who take the storage they put big appliances in the corridors and never move them. It become very hard to move your stuff. There was another junkee next to my storage who always blocked my way, and for that reason i had to change my storage to another level. Overall not a good experience.

Rating:

5.0

le personnel est super aimable

Rating:

5.0

Very Good Staff.

Rating:

1.0

J'ai réservé un espace 15 jours à l'avance pour être certain d'avoir celui-ci lors du déménagement, mais celui-ci n'était pas disponible. On m'a proposé un espace similaire, mais plus cher. J'avais pourtant ma facture de la réservation, mais le préposé a refusé d'honorer le prix de l'unité que j'avais réservé. Il s'agit de publicité trompeuse. N'utilisez pas le service de réservation par internet. Assurez-vous de voir le casier avant de le louer, car il font du surbooking, vous vous retrouvez coincé et devez accepter de payer plus cher pour avoir une supposée bonification de l'espace de rangement.

Rating:

1.0

Staff was rude and unhelpful. I asked if I could see the size of the locker before renting it and they refused. Then they wanted to charge me extra and said it’s because their prices changed and then when i showed them the reservation I made online they made me do the process on my phone instead. It was a waste of time. Location is dirty and not well maintained. An outhouse is cleaner than their bathrooms.

Rating:

4.0

Easy to use and staff is always friendly

Rating:

3.0

The storage size i had paid in advance was not given to me. Instead they gave me a bigger unit 30 $ more expensive. At least a solution was found

Rating:

5.0

Very easy and efficient way to store house items.

Rating:

4.0

My only issue is when I changed credit cards and got a notice by mail. To the best of my knowledge, I didn't get an email to alert me, and I was out of the country at the moment, so that was the onpy way I could be joined. Other than that it was great

Rating:

2.0

I found a dead mouse in the washing machine I stored for a month when I checked out my belongings. I advise you to consider asking for extermination services to maintain a better job as far as hygiene. Thanks, Saeed

Rating:

3.0

For using this storage facility for over 2 years.. the price increase is outrages.. I was forced to take a bigger unit after making a reservation online which has not been respected by the employees and blamed the system when I had my proof. Ended up costing me way more on the long run. I could not change for a smaller unit later because it would be time consuming and i had heavy stuff. At least if there was a price adjustments offered for all those months but no, many increases of course.. if I ever need a storage again I will not go back there nor recommend to anyone.

Rating:

3.0

Overall good experience over the past 7 years. However in the past year there seemed to be strange activities happening in my account. I didn't live in Montréal which made it difficult to resolve as I would call there wasn't English staff available who could fully understand me. Move out was very smooth and it's a great location as it's near a metro station.

Rating:

5.0

L’équipe de Crémazie is the Best!!!

Rating:

5.0

Thank you!!!

Rating:

5.0

L'employé qui nous a servi était serviable, calme, rassurant et agréable. Nous sommes très satisfaits de notre visite.

Rating:

3.0

I am almost sure that I should’ve gotten a lock for free and I didn’t

Rating:

4.0

Rien à redire sur le casier. Par contre, j’ai trouvé moins cher ailleurs pour une dimension qui correspondait plus à mes besoins réels 4x4x4.

Rating:

4.0

Il serait plus approprié que les heures d’accès soient au delà de 22h, au moins jusqu’à minuit.

Rating:

5.0

Regular client since 2015, from renting trucks to storage. I can only say thank you for you excellent service.⭐⭐⭐⭐⭐

Rating:

4.0

.

Rating:

4.0

mon cadenas n’était pas dans le locker lorsque je suis arrivé a part ça c’est très pratique comme rangement et accessible

Rating:

4.0

J'ai particulièrement apprécié le service du personnel

Rating:

5.0

Staff were extremely helpful! We were notified when we accidentally left our storage unit unlocked. They also contacted us when our storage unit was empty to cancel the rental. Extremely good service! The staff here are really great!

Rating:

4.0

The particular rental unit I had has a giant fan / air exchanger type machine blocking the space up above about 6 ft. The wall showed the signs that there was water damage in the past. For me there was no issue but if I wanted to rent longer with more belongings to store, I wouldn't be comfortable with that unit. Otherwise I cannot complain about the employees or services.

Rating:

5.0

La personne qui m’a servi étais fantastique m’assister bien au delà de mes attentes et étais courtois

Rating:

5.0

Thanks Chris for the very good service, we sincerely appreciate your efficient and your patience.

Rating:

5.0

Merci pour la gentillesse et la propreté. À bientôt MC

Rating:

1.0

L’employé Mamoudou Diallo était plus qu’incompétent. Il nous a fait perdre plus de 45 minutes avec ses bêtises. Il ne savait aucunement ce qu’il faisait. Jamais ne s’est-il même excusé. Sincèrement dans le top 3 de mes pires expériences de service À VIE. Ca me fait tout de même de très bonnes histoires à raconter qui sont maintenant hilarantes ; bien que sur place, c’était loin d’être drôle.

Rating:

5.0

Merci beaucoup

Rating:

5.0

Merci, à Martin pour son service, ses conseils et sa prise en charge. Nous louons chez U-Haul sur Crémazie, van, truck et local depuis 2015. Le service est toujours excellent et constant. Vraiment très bon service. ⭐⭐⭐⭐⭐

Rating:

5.0

Merci très bon service,

Rating:

3.0

Endroit propre et fonctionnel. Mais le service à la clientèle laisse à désirer, comme dans toutes les succursales U-Haul. Manque de personnel pour répondre à la demande, temps d'attente long et service pas toujours des plus courtois.

Rating:

5.0

The girl working at the front counter was very friendly, answered all our questions and showed us where our storage was and how to access it. Very easy to move our stuff in.

Rating:

5.0

C’est très bien en terme de qualité, mais c’est extrêmement cher pour ce que c’est… c’était rendu à 92$ par mois pour une mini entrepôt de 5x5 pieds.. c’est un peu ridicule et j’ai pas apprécié les hausse annuel aussi grande pour un mini entrepôt et c’est pour ça que j’ai été cherché mes choses. Et aussi j’aurais apprécié me faire rembourser les semaines payés que je n’utiliserai pas. Après autant d’années de loyauté…Merci pour la sécurité et la qualité.

Rating:

5.0

Jai rien a dire sur le service ou l'entreposage cetais excellent merci

Rating:

3.0

Very tight access to over loading docks. Congested oftrn to the point of unable to access.

Rating:

3.0

Ok experience. Prices kept climbing every year. I was promised a free month and they didn't give it. False promises... The facility is secure and clean which is the essential

Rating:

2.0

Deux fois avec un gros problème de facturation sur un paiement pré autorisé sur carte de crédit active. Toujours obligé de rappeler car très peu de suivi. Perte de temps et frustrant pour un client de 12 ans mensuel...

Rating:

5.0

Staff was great. Even for English speaking me which I gratefully appreciated

Rating:

1.0

On a réservé un espace de location un mois et demi à l’avance. Lorsqu’on est arrivé, on s’est fait dire qu’il n’y avait aucun espace de cette taille. On a donc du payé plus cher pour un espace plus grand. Votre compagnie est très décevante. Je ne la recommanderais pas à personne. D’ailleurs, on a aussi eu des problèmes pour la location du camion. Sans nous prévenir, ils nous ont changé le lieu où il fallait récupérer le camion et le nouveau était à 1h15 de distance. La compagnie n’a rien fait pour nous dédommager dans les 2 cas. C’était la pire expérience de déménagement.

Rating:

5.0

We moved to a competing facility because of its proximity. I regret the move. Unlike the facility as a whole, our particular locker lacked proper lighting.

Rating:

4.0

Quais de chargement pas assez nombreux, surtout pour les voitures. La sortie par rue Jeanne-Mance est plus sécuritaire: il serait agréable que cette ruelle ait toujours au moins une voie pour passer. Le personnel a toujours été courtois et accommodant

Rating:

5.0

Remarque que plusieurs locataires Park leur auto à des entrés pour une long période qui nous cause un retard de charger ou décharger

Rating:

1.0

This is my second time getting storage in Uhaul. Staff not trained at all. Front desk very non professional. They dont have knowledge about what they are doing. Not friendly and not customer oriented. I expect much better service from a company who is leader in this business. But unfortunately customer service is below standards.

Rating:

2.0

Thé website for online reservations works however is problematic when trying to make a payment or upload ID. When trying to reach the location, i kept getting transferred to the central. The people I spoke to (3 people at 3 different times) could not reach the Cremazie location either. No one at the location was logged onto the chat even though it was during hours of operation. It took me over 2.5 hours of calling and waiting to finally be able to upload my ID which was already on file (the system wouldn’t recognize it) and process payment. I received no help from anyone. Then when I got to the location, a padlock was in the locker I had rented. I had to wait in line in order to get someone to give me access to my new unit. (I was transferring from a large unit to a smaller unit. I’ve been a customer at this location for 13 months.) Not to mention I was provided with the managers email address in order to request help and he never responded to my email. Overall, below average service. It’s disappointing.

Rating:

2.0

I booked a 10' x 10' storage unit in advance. When I came to the facility on the moving day I was told that the unit I booked is not available and I can only get a smaller one (5' x 5 or 5' x 8'). I chose a 5' x 8' one, finalized the deal and went to check the unit to find out that it has a massive concrete pillar right in the centre (it's part of the building that just happened to be inside the unit that I was given). The staff were friendly, helpful and professional, but I would not recommend anyone using U-Haul storage services because of poor reliability. Everything could have been handled in advance by a simple phone call.

Rating:

3.0

Deux fois jai demander avoir accès 24h et les 2 fois ils mont dit que c'était correct et évidement j'ai jamais eu accès 24h. On m'a même donner un mois gratuit la première fois pour l'inconvénient et le mois d'après la même chose. Pas accès 24h. Et le service est tjrs long. Des fils d'attente alors non l'attitude de votre personnel ne me ferai pas recommencer votre entreprise.

Rating:

1.0

Service pas bon

Rating:

3.0

Tout est ok mais il faut plus de chariots. Il n’est pas normal qu’il manque autant de chariots.

Rating:

4.0

Difficult to reach uhaul 306 Crémazie by phone. Could do a better job on that aspect.

Rating:

3.0

A l’arrivée, il est écrit no parking partout mais il faut bien prendre le temps de débarquer notre marchandise et aller au locker. De plus, nous avons parlé à un employé qui ne nous a pas vraiment accompagner dès le début, info de base mais comme elle savait que c’était notre première visite, elle aurait dû nous dire que l’on devrait passer au bureau récupérer un cadenas puisqu’une fois arrivée au locker c’était barré, pas de service avec lintercom pour joindre un employé, j’ai dû retourner au bureau à l’entrée, pas d’employé dans le bureau d’entrée, bref vraiment pas efficace et adéquat. Déception pour un premier contact.

Rating:

5.0

Merci pour tout !

Rating:

4.0

Le lieu et propre et le personnel professionnel

Rating:

4.0

Tout est rentré dans l’ordre mais mon storage a été sur-réservé. Situation très spéciale si jamais aucuns autres storage sont disponibles

Rating:

3.0

It was my first time going into an Uhaul storage facility and the person at the reception didn't take the time to explain to me the process. I had to figure it out by myself for the most part.

Rating:

2.0

Les modalités de paiement devraient être plus conviviales. Par deux fois on m'a chargé des frais de paiement en retard. La première, je n'ai pas réussi à payer par internet et je n'étais pas à l'aise de fournir mes données sur le cellulaire de quelqu'un. La deuxième, le commis a mal pris les données de la carte et elle n'a pas passé. On attend beaucoup trop au comptoir ou au téléphone, je vais choisir une autre localisation.

Rating:

5.0

A++++++++++++

Rating:

5.0

L’employé Chris était très attentif à mes besoins. Il a su me répondre à mes questions

Rating:

4.0

Encore trop tôt pour porter un commentaire.

Rating:

5.0

J’ai particulièrement apprécié la sympathie, la motivation et le dynamisme de vos employés

Rating:

3.0

J'aimerais seulement qu'un rappel nous soit envoyé AVANT la fin de notre renouvellement, je reçois toujours un avis après un an que mon paiement est en échéance et on me charge toute de suite 15$ de frais. Toute compagnie doit envoyer un rappel de paiement avant la date butoir?

Rating:

5.0

Équipe vraiment sympathique ainsi que le service client . Merci!

Rating:

2.0

The staff are fairly rude to customers. The organization of the drop off and move out is chaotic and un-managed. Granted its busy during peak times of the month there is still a level of customer service required when people are spending a lot of money with your company, even if they aren't. In a time when money is tight for most people and they are spending less, I would imagine that customer retention is high on the priority list for most if not all companies. I will not be renting trucks with U-haul any longer nor storing anything in their facilities.There are many companies that would be happy to have the business. By the way this is my fourth rental this year, one of them being for a cross provincial move. I have been left with a bad taste from my experiences at this point and will be sharing my experiences with friends, family and public. This review will also be copy and pasted to various U-haul outlets in particular the storage facility, and also google.

Rating:

4.0

Parfois un peu trop lent aux caisses. Sinon tout est parfait.

Rating:

4.0

je pouvais me rendre facilement a mon entreposage, car souvent je devais aller chercher des choses qui me manquais , et l'endroit était très sécuritaire et tres propre.

Rating:

5.0

I would like to send my thanks and appreciation to Chris Santini - he was a true professional throughout my stay at Uhaul Crémazie. Chris thank you for everything and I hope we meet again

Rating:

5.0

Good job guys!!

Rating:

3.0

Très déçue du format de l'entrepôt. Avec les moulures à gauche de mon entrepôt, ça ne faisait pas du tout un format de 5x7 et je n'ai pas pu rentrer tout ce que je voulais à cause du 2 pouces qu'il manquait. Donc ce n'est pas représentatif. Les mesures données du locker devrait être réellement l'espace disponible à l'intérieur et ce n'était pas le cas.

Rating:

1.0

Je n'est pas été rembourser pour la moitiés du mois

Rating:

5.0

Bravo à l’équipe pour l’accueil et professionnalisme plus précisément Ibrahima qui avait bien expliqué le fonctionnement. Merci

Rating:

1.0

Très grosse poutre bloquand 1/4 de la surface vendu, jamais avisé et lorsque mentionné le personnel n'A rien fait. merci

Rating:

1.0

Personnels manquant d'experience et désagréable. L'offre du 1er mois gratuit n'a pas été appliqué sous pretexte qu'il y a pas beaucoup de places disponibles, pourtant ma reservation sur le site internet indique le contraire.

Rating:

4.0

C'est bien, mais c'est trop cher. Aussi, ma lumière dans mon unité a brûlé et n'a jamais été changé

Rating:

4.0

J’aurais apprécié ne pas avoir à rappeler pour confirmer l’arrêt de mon abonnement car à mon départ le personnel d’accueil n’a pu procéder à la fermeture de mon compte car le système était en train de démarrer Sinon le gérant est très bien, à su m’arranger malgré une erreur de réservation et l’endroit est très propre

Rating:

5.0

No issue at all during the one year that I rented my storage unit. Would recommend!

Rating:

5.0

Thank you so much Chris for your excellent service !!

Rating:

3.0

Some inconveniences but after some back and forth was fixed Thank you

Rating:

4.0

The staff that handled my storage was helpful but not friendly at all. Gabriel seemed to absolutely despise being there when I did my check out as well as when I rented a truck in November 2019 to move stuff into that storage.

Rating:

5.0

Can't remember the name of the employee who served us twice (he had a beard) but he provided excellent customer service. Thanks! 10/10 would recommend.

Rating:

4.0

Overall very satisfied. The only issue that keeps me from giving a 5 star review is that it's been very difficult to get through to the office by phone. Luckily I live close by so could drive over...

Rating:

5.0

The person working at the front desk was phenomenally friendly and professional. After a long distance move, he provided clear instructions and advice to a tired mind.

Rating:

5.0

C'était une belle expérience d'utiliser les locaux .l'équipe est formidable , très serviable. avec toujours un bel accueil. je recommande fortement cette place.

Rating:

3.0

I gave only an "average" rating because you don't communicate with me by email in french. Not good when you have business in Montreal. SVP améliorez cet aspect de votre service.

Rating:

5.0

Excellente Localisation, Acces Facile et Personnel Serviable

Rating:

2.0

Courriel tjs en anglais👎Location de locker très cher avec de grosse augmentation et frais faramineux👎Très peu de chariot de transport (7 à cremazie) on perd un temps fou à attendre pour en avoir👎

Rating:

5.0

A big thanks to everyone at the Cremazie U-Haul amazing staff amazing service.

Rating:

5.0

Keep up the good service 🙂👍

Rating:

2.0

Recently I've been always using Uhaul for moving inside Canada (twice in 2019) and between US and Canada (NY in 2017). I believe I won't use Uhaul services anymore. My reservations are not respected.

Rating:

4.0

All good.

Rating:

4.0

Perfect experience besides lineups that would last forever (more than one hour) even when only two or three people. There must be a solution to be more efficient because that was truly problematic.

Rating:

1.0

C’est la grosse merde uhaul grosse merde il mérite même pas une étoile c’est tellement la merde uhaul c’est des voleurs la grosse merde puis je vous en merde le monde qui travail à uhaul que du vol

Rating:

5.0

Great people at costumer service,Maria served me very nice.Thank you all for the great service.Claudia Tablan

Rating:

4.0

Everything was good!

Rating:

5.0

Merci de tout coeur pour votre bon service , votre courtoisie et professionnalisme .

Rating:

5.0

People working there on Crémazie are very nice . Good service

Rating:

4.0

All around a convenient location and helpful although very busy staff (often not enough staff on hand)

Rating:

5.0

My whole experience at Uhaul Cremazie was fantastic ! The staff was amazing as they helped me with storage and truck rentals on the July 1st weekend when I was in a bind with no reservation ! Thanks!!

Rating:

5.0

Tres bonne entreposage et tres propre , le service a la clientele c super je suis tres tres satisfaite merci🤗

Rating:

5.0

The staff is amazing. Great service.

Rating:

5.0

Brian was super nice even while he was busy on Victoria Holiday

Rating:

5.0

U-Haul Cremazie ouest MONTRÉAL Est le meilleur endroit pour avoir du bon service . Comme c’est la troisième place où j’entrepose, j’ai vu là différence Leur côté humain exceptionnel! Merci l’équipe

Rating:

5.0

Very nice building.

Rating:

5.0

This is the second time we are using U-Haul storage. Starting with the staff, all the way to the storage facilities and trucks, excellent service. Keep up the good work. Thank you 😊

Rating:

1.0

Continuous headache. My UBox arrived damaged - broken padlock and latch, completely unsecured. No record of what happened. Monthly storage fees was that of place of origin, higher than destination.

Rating:

4.0

All good. Staff were really good.

Rating:

5.0

parfait

Rating:

2.0

when I was unloading in the assigned storage 2136 by the way very small, a cockroach came out of this, how can I leave my stuff in a place with these insects? I was reassigned anthr one wisame problem

Rating:

5.0

Maria and the rest of the staff were just so helpful. Happy to see that some people can still be friendly...

Rating:

5.0

I've been with you for many years - I confirm my total satisfaction for facility access, very clean in all areas, Your staff was absolutly friendly and professionnal Thank you for everything

Rating:

4.0

It is difficult to get a hold if someone on phone. Long wait times and the message is annoying. It took more than 4 phone calls to get the answer I needed.

Rating:

5.0

Great place

Rating:

4.0

Was ok. But the clerk look half asleep.

Rating:

5.0

Excellent facility.

Rating:

5.0

The staff is always courteous and knowledgeable when I go and also when I have questions. Th am you and keep up the great work. James

Rating:

4.0

Thank you

Rating:

5.0

very satisfied whit the service that i got by the staff i will recomend UHaul to my friends and familly thank you.

Rating:

5.0

The staff was impeccable and helpful every time. Only wish we could have access to it outside of business hours.

Rating:

5.0

The staff accomodated my situation perfectly, although I didn't have the same price as quoted by phone. Service at the branch was excellent.

Rating:

4.0

This particular facility was just fine to deal with. In particular the manager Maria was very helpful and made the experience a little easier.

Rating:

5.0

Very friendly and helpful

Rating:

5.0

Nice facility, friendly staff.

Rating:

4.0

I'm satisfied with service that I had . Thank you very match.

Rating:

5.0

glad U-Haul exists!

Rating:

5.0

The assistant mgr was very helpful, especially after someone in reservations made a mistake with our order. Once we arrived the asst. Mgr fixed the problem but i must say that one of the workers rude

Rating:

5.0

The gentleman who assisted me Michael, was very helpful and friendly.

Rating:

5.0

👍

Rating:

5.0

Excellent place the staff are super nice the best experience, will recommend this Uhaul to my family and friends.

Rating:

5.0

Friendly and competent staff

Rating:

4.0

The only thing is the hours could be a bit more on w/e

Rating:

5.0

J'ai eu un excellent service à tous les niveaux !