Customer Reviews for U-Haul sur Jean-Talon Ouest - déménagement et entreposage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul sur Jean-Talon Ouest - déménagement et entreposage

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sofiati i. | Overall Experience |
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Bonjour, Une des meilleures expériences avec une gérante (Line) et équipe toujours disponible avec le sourire depuis 5-6 Ans. Hélas, depuis une année, la gérante souvent absente pour des soucis de santé, la nouvelle équipe est incompétente avec 3 mauvaises expériences de suite. C'est la seule saison pour laquelle j'ai décidé d'aller voir ailleurs.

SABRINA B.
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Truck was really dirty so all my furniture got dirty , couldn't even see through the window while driving. But had to pay 25$ for cleaning fees... don't make sense to me .

Khalid A.
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The Truck was not clean and ihad to stop in the middle of high way to clean my mirrors and remove the snow from the front of the Truck because it was falling on the windshield

Brian S.
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keep up the good work

JACOB D.
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To be more precise , beside it says .69 km and then in miles it's more . You are not honest and doing business while not saying the truth.

CHIRAG J.
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Customer did not leave a comment.

Nicholas D.
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I requested two dollies and two dozen furniture pads. Neither of these were included in the truck when I collected it.

BRIJINDAR SINGH T.
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Perfect easy less time wasted 5 star to u haul

PASQUALE S.
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Customer did not leave a comment.

ABDERAHIM S.
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Good job

Frédéric P.
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The back of the truck was not clean with screws and nails at the back. It is not practical to rent a truck with 1/4 fuel tank filled. Why don't you just rent with full tank as everywhere? Poor customer service. When you rent, you have the choice to do it on your phone or at the counter. If I do it at the counter, it is not to receive message to do it on my phone while I am at the counter.

RUBEN D.
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Customer did not leave a comment.

vireshbhai P.
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Customer did not leave a comment.

MAMADOU OURY D.
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Customer did not leave a comment.

Charles B.
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Customer did not leave a comment.

ACHRAF B.
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This supervisor is not professional. They gave a truck full of snow . Oil love is 0% . I got stuck in the snow because this truck tires are their life end and they are winter tires.... bullshit service

lorenzo L.
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Customer did not leave a comment.

Carol C.
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Les messages reçu sont tous en anglais alors que je ne suis pas bilingue...Ce fût difficile de remplir vos questionnaires.....Les serrures du camion était gelée, il a fallu que j utilise un briquet pour faire chauffer la clé en plein milieu du déménagement.

ETIENNE O.
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Par contre, Le site web devrait être automatiquement en français.

MARTIN L.
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Why is this survey only in English? My truck had worn out winter tires. Your online truck inspection system with smart phone does not work and is really a pain. The first lady I met was vers friendly And helpful. Thé young Guy I returned the truck to wasn't very helpful.

chantal t. | Overall Experience |
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Customer did not leave a comment.

MOHAMED AMINE D.
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Unprofessional service, the manager is very disrespectful. I'm very disappointed

Fabrice P.
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Nothing, the service is great. A big thank for the kindness of tour employees

neon C.
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Customer did not leave a comment.

Susanne E.
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Very friendly and professional stuff but waiting time was wAy too long and location not super organized as got the wrong keys to my rental after waiting a while, then had to wait to fix, and waited at least 30+ minutes for dropping off the vehicle.

Leeroy N.
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The u haul I took was over all good .. but the door locks are not quite easy working.. and it got frozen in the cold weather

CEDRIC STEPHANE AHMED b. | Overall Experience |
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Customer did not leave a comment.

Jaures S.
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Customer did not leave a comment.

GHADI A.
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I rented a truck on a sunday from a grocery store that was a uhaul dealer and they decided the manager who was not working on a sunday left with the uhaul truck's keys so I wasted 2 hours of my day finding another truck. The app is super disorganized and if you do not rent the truck directly from a uhaul store I promise you'll get a headache.

Olivier S.
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Go forth and proper, the same way ! Happy new year !

Mohammadreza M.
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The place was a disaster. Not clean. So mean with people. Not putting the mask properly, shouting to people to not enter more than 1 person per family!!!!! Even when it's empty. However they are 3 people inside the location to serve 2 people, one from each family! I used uhaul and always recommended to my friends but not anymore!

Rami K.
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Customer did not leave a comment.

JACK B.
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Customer did not leave a comment.

Mehdi M.
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Customer did not leave a comment.

LIANG Z.
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Make the foot `s part of driver side clean. Thank you

Natalia S.
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Everything was very good!

Jhonica G.
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Customer did not leave a comment.

PRASHANT M.
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Customer did not leave a comment.

marc B.
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Inside cabin had not been cleaned. There were bags and empty containers which leads me to think that the steering, dashboard and seats were not disinfected. Everything else was terrific. The courteous staff along with the convenience of leaving the vehicle in an other city was exactly what we needed. Thanks

JASPER M. | Overall Experience |
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Customer did not leave a comment.

Youssef M.
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- Truck partially covered in snow and had no snow brush to remove the snow resulting in the need to use hands uncomfortably - Truck not properly maintained - Oil life at 0% as per the vehicle on board computer which is definitely a safety issue - Winter tires completely worn out which made the control of the truck in somewhat regular canadian winter conditions harder it should be - The vehicle was not already preloaded with the desired equipment (dolly) - we forgot it at the store and had to come back after a 10 min ride because no one instructed us to grab it on our way out - The loading ramp for the storage unit was completely slippery, it was difficult to stabilize the vehicle. No salt was used and the area was not maintained for the weather/size of vehicle

Abdallah S.
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Service excellent, personnel très impliqué

Martin P.
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My truck wasn't clean but since I was in a hurry, I didn't advise the locator and decided to clean it by myself. In addition to this, the general condition of the mechanics looked poor (especially the brakes and the universal joint) and the truck had a bad behavior... When I told the responsible guy about it, he completely ignored my concern and charged me 91,xx$$ for the extra days I kept the truck without further notice. About 1 month ago I've used U-HAUL services in Drummondville and was very satisfied about everything! This time, my decision to use this locator was the proximity of my home and the deal similarity. It was a mistake I'll never do again!!!!

DIANE L. | Overall Experience |
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Nous avons loué le local 2042 UHaul Jean-Talon O de sept. 2009 à nov. 2020. Le service a toujours été impeccable. Au cours des années, nous soulignons la courtoisie du personnel à notre égard, l'excellent travail de Mme Line Vaillant pour répondre à nos interrogations et ses suggestions pour régler le PEU de problèmes survenus au cours de ces 11 années. Le seul commentaire moins positif (et pour lequel il y a peu ou pas de solution) est le peu d'espace de stationnement pour les locataires aux heures d'achalandage. Même dans ces situations, le personnel a fait son possible pour nous aider, quitte à déplacer des camions UH. C'est sans hésitation que nous avons recommandé UH Jean-Talon O à nos amis.

Romaios S.
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Client service was very bad, especially the attitude of your employee.

ANDRE L. | Overall Experience |
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Customer did not leave a comment.

Hongtao L.
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Customer did not leave a comment.

Nadine M.
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Bravo, vous avez enfin changer de personnel. Tout le minde était gentil Bravo

ALISSA A.
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Customer did not leave a comment.

MICHAEL R.
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All good

maxime C.
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Je me suis faire dire au téléphone que la carte de crédit donnée serait utilisée mais au final j'ai du tout payé en personne. Il serait respectueux de votre part de fournir les bonnes informations par téléphone.

bebon P.
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Rude customer service

NAZIH S.
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Good service and caring employees

Kourosh A.
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Customer did not leave a comment.

Emmanuel P.
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Customer did not leave a comment.

TAYANA S.
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Horrendous treatment by staff. I was yelled at upon arrival for stepping inside despite no signs stating how many people were allowed inside. Then, despite making a reservation 2 weeks prior, they did not have a truck for me. So I left 45 min late for my move, which meant I was 45 min late to return, and they made me pay a late fee. I also watched them yell at another woman who did not understand English very well, as well as other customers. Even when I returned, I was yelled at by one employee who told me to park the van in one spot, and when I did so, another employee came over and yelled at me for parking in what he said was the wrong spot. Horrible treatment, I would not recommend this location at all.

Nicholas B.
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Unfortunately I cannot say anything positive because I was charged for gas even though I returned the van with a full tank. I tried calling the location to make it right but they refuse to help me. It's not right for them to be scamming people like this, I really expect more from a company like Uhaul. When I need a van or truck, up until this point I have trusted & always chose Uhaul. Uhaul, if you care at all about the actions of your locations and not running a shady business, please contact me and make this right. At this point it is more about the principle than the money. I will not be taken advantage of by these scammers.

mordechai Z.
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Customer did not leave a comment.

MADALINEKATHARIN T.
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Far too expensive.

Hélène B.
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Sondage en Anglais seulement? Heureusement j'ai été servie en français...

laura t. | First Impressions |
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The first time I moved in, September 27, the guy who did my contract was actually rude. He shouted at me and my husband to enter « one at time ». My husband and I were together. I had to go in alone. The guy was impatient. When I went back to pay my renewal yesterday, October 26, there were two different guys quiet and friendly who did not shout « one at a time ». Your staff behaviour is inconsistent.

MARIE-PIERRE T.
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Customer did not leave a comment.

FREDERIC YOUSSEF N.
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Aucune information ne dit que les camions ont été désinfectés. Uhaul devrait comprendre que l'on est au Québec et que certains comme moi ne parle ni l'anglais ni l'espagnol. Malgré avoir dit à plusieurs reprises que je ne parle pas l'anglais, ont m'envoie un sondage en anglais.

Estate Pearl A. | Overall Experience |
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The facility was secure, however the hallway was not well lit. The lights in the hallway to the room we rented were inconsistent. Some lights were always on, however often other lights were off, leaving the hallway somewhat dark. These lights were not triggered by motion.

Joseph P.
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Customer did not leave a comment.

katie W.
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The van I rent indicated in the dash board that it needs maintenance.

Shahrouz A.
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I reserved a 20 truck 1 month half ago but 1 hour before getting the truck,they called me that we cannot provide you a 20 on that location (20 km away)and you can go other location at 11 am ( i reservd at 8:30) . It's not fair. After all they told me if you return the truck in same location you can go get it on time. Even though I had reserved it 1.5 months ago.

Jerrolyn D. | First Impressions |
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First time I have used this kind if facility. Reception staff very helpful and friendly.

Stephane V.
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I waited 30 mins to return a vehicle, 1 person at the register. This is not acceptable. Will definitely not be recommending this location to anyone. And also there is no need to be so pushy to sell your $18 insurance if I say no it's no. Get over it.

Brett W.
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Everything was great, but the person working the front desk wasn't very friendly

David B.
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La personne au comptoir est très désagréable. I m'a mis la pression en me disant que j'avais pris a 11h, alors que dans ma confirmation c'était bien 13h... Pas aidant du tout, mais au final , tout s'est bien terminé 😊

Robert G.
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super service a la clientèle. Juste que le siège passager était plein de poils. rien de dramatique

Andre C.
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Comedy of errors when I picked up the truck. Sent me to the wrong truck TWICE. Errors were noticed each time only after I inspected the trucks. Then I found out the that the wrong keys had been given to me, and that the truck that I had been assigned was a third one. Inspection again. The outside could have been cleaner. Then I was unable to send the "inspection confirmation" (whatever it is called) from my phone. Got fed up and left without sending it. Otherwise, the rest was fine.

SAIF S. | Overall Experience |
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Customer did not leave a comment.

nestor M.
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Change de fucking guy who works there. Hi treat me like a pice of s. Hi ask me to cover my nose and he don't cover his fucking mause w the mask. I think the respect is for everybody. Hi neds to know how to talk to the others..

Johanna S. | Overall Experience |
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Customer did not leave a comment.

Guilherme D.
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Cleaning

Kiran kumar G.
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Customer did not leave a comment.

Michael V. | First Impressions |
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The staff was extremely friendly and helpful.

Le V.
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Customer did not leave a comment.

CHRISTIAN BERNAR T.
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Prevent se custom that his pick up location has been changed, ask to your employee to not answer to personnal phone call when they are dealing with customers and ask to the warehouse manager to give care of customers complains

Hicham A.
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Customer did not leave a comment.

TAVIS J. | Overall Experience |
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Very disappointed in how they dealt with closing out of our space. For months we were charged. Even after repeated calls and emails.

Vina P.
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Customer did not leave a comment.

Urvesh S.
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Not receive my truck on time

georgios F.
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Customer did not leave a comment.

samuel A. | Overall Experience |
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Customer did not leave a comment.

Giancarlo Samuel R.
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Customer did not leave a comment.

Amir S.
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Customer did not leave a comment.

Victor B.
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Customer did not leave a comment.

Pierre E.
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Customer did not leave a comment.

Ivan S.
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Excellent customer service and well maintained vehicles!

othmane E.
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Clean equipment be sur to don't try to sell your insurance even the people have insurance and his insurance cover your equipment (truck) The agent in the office try to convince that my insurance doesn't cover your truck even I called the insurance and confirm that is covered

Jonathan B.
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I was RIPPED OFF and charged an extra day when I should not have been. I returned the vehicle at 8pm, an hour before it was due. Unfortunately, you're app DID NOT WORK to complete checkout. I immediately contacted Uhaul support on Twitter, who advised me that they would make sure I was not charged. YOU THEN CHARGED ME FOR A LATE DAY!!!! I want my money back ASAP. I am unhappy

Garry A.
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the staff was very professional. I was very happy with the service. Everything went well. Thank you.

LOUISE S. | Overall Experience |
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Customer did not leave a comment.

Simon L.
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truck was dirty.

JULIA DEL CARMEN S.
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I had trouble using the app to retrieve my truck and then locked the keys, and my phone in the truck during the move, but the staff were very helpful and the road assistance man was quick and efficient. Thanks!

René L.
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Customer did not leave a comment.

YANICK C. | Overall Experience |
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Seulement rain qui est un mauvaise employés n'a pas le service a clientèle vous été une super équipe enlever la pomme pour de votre équipe

Gaetan G. | Overall Experience |
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Point 1: votre sondage n’est pas vraiment en français. Point 2: lors d’un dégât d’eau, je n’ai pas été averti que mes biens pouvaient être endommagés. Point 3: il a fallut que j’insiste très fort pour que j’ai un local de remplacement ( le dégât d’eau était de votre responsabilité, pas la mienne) Point 4: je n’ai reçu aucune aide pour déplacer mes biens dans un autre local que vous alliez me faire payer plus cher que mon local initial Non, je ne considère pas avoir reçu un bon service. J’ai quitté pour un autre entrepôt d’une autre compagnie Non, je ne recommanderai pas votre endroit. Merci

Jean M.
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Customer did not leave a comment.

Danielle G. | Overall Experience |
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Customer did not leave a comment.

Yoann B.
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Wiper were finished and I had to do a 6hour drive !!!

Bartholomew S.
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Customer did not leave a comment.

Harry K.
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Customer did not leave a comment.

Othmane D.
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Customer experience is a milestone that you need to enhance in order to stay competitive in this era

Stephane T.
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Thé manager was very rude, didn't want to answer my questions. Not polite at all...

james B.
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Exceptional service from the staff at U-Haul sur Jean-Talon Ouest. From the gentleman that coordinates your Check-in to the crew that met me when I returned, They all provided welcome guidance to make day move to Montreal a great experience. I work with hundreds of people as project manager, I would put all of this staff on my A Team - go to guy's. Yes I would highly recommend U-Haul sur Jean-Talon Ouest. JimB

Tuoyo E.
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Most unfriendly location I have ever been either in the US or Canada. Staff was extremely rude! Will NEVER go to that location again!!!

Samuel C.
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the agent at this location was very rude... he forced me to buy the insurance, and he said if you don't want, i will block 1000$ on your credit card and you have to call customer service yourself to do it. This is not the first time I use U-Haul, and never an agent spoke to me like this, but for sure I will not recommend this location where this agent was working to anyone.

Maria F.
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Customer did not leave a comment.

Rohit Kumar B.
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Customer did not leave a comment.

Richard L.
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I was billed for 3 days instead of 3 hours. The first van had a dead battery. It has often seemed to me that U-Haul should work at speeding up the process. The employees were friendly.

Johana R.
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The customer service agent mumbled a bit when asking questions and/or giving instructions. The person was nice enough to repeat every time and never got angry at me for constantly asking so. I simply think it would be a quality to improve and make your customer service impeccable :)

MAXIME D.
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Customer did not leave a comment.

Rebecca K.
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They cancelled my 4-day reservation because I was 2 hours late and then I had to wait in line for half an hour to get the truck. My 10-ft truck was also changed to a 15-ft truck, which was much more stressful to drive.

zeyan Z.
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1. Changed my reservation unannounced from 9am to 1:30 pm 2. When the time finally came, no van available for me possibly due to deficit management, costing me another hour in a busy moving day 3. Called customer service number, they never picked up. Called the branch, neither did they answer the phone.

Fred Pechet L. | Overall Experience |
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Customer did not leave a comment.

Elliot I. | Overall Experience |
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Customer did not leave a comment.

LINDA M. | First Impressions |
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The Manageress, Line Vaillant, is wonderful!! She goes out of her way to do the best she can for her clients and is always friendly, hepful, and generally makes the experience a really good one. I finally closed my locker of 25 years as I am moving to Ontario, and I went to Line and opened a small locker for the overflow while moving. As always, an easy, unstressed successful solution is found. Line is super accommodating and I do believe this is what brings people back. It is for me! Thank you, u-Haul and team!

Émilie-Rose B. | Overall Experience |
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Customer did not leave a comment.

Ionut Ovidiu C. | First Impressions |
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Customer did not leave a comment.

Kattie C. | Overall Experience |
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Found mouse or rat poop in my storage unit. Also, I saw a dead mouse on the first floor, took a picture of it as proof. I cancelled my contract 3 days after my reservation due to the filthiness of the place. Such a waist of money. The guy at the front desk didn't seem to care at all and he told me there's nothing he could do for me. I called the manager the next day, was told I would get a cal back. I'm still waiting. I'm so dissapointed by the service.

BENJAMI K. | First Impressions |
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Was great experience I love you guys and the staff

Natalie E. | Overall Experience |
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I eould like to receive confirmation that my automatic monthly paiements will stop, since I emptied the storage unit on May 30. Thank you.

SABRINA R. | First Impressions |
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The only negative comment is that the space I had reserved was overbooked. But on the flip side, the Manager upgraded me with an other space for a good price.

Hardeep Kaur K. | First Impressions |
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Good Service!

CORNERSHOP COMPANY A. | First Impressions |
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Very knowledgeable staff and it helps that they're bilingual. It was easy to set up for my team in Montreal (I am located in Toronto). We had to make changes, and we were informed on many options. Thanks!

Dave L. | Overall Experience |
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Perfect for us! Thank you!!!

Interconcept I. | Overall Experience |
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Line Vaillant the manager is wonderful!!! She took care of us and answered all questions we had. Her professionlism and the way she interacts with clients is outstanding. You should be so proud to have her affiliated with your company!!!

Peter H. | Overall Experience |
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I left the premises since I have practically zero income due to the epidemic

Michael G. | Overall Experience |
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Customer did not leave a comment.

Faneva d. | First Impressions |
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Customer did not leave a comment.

Alfred P. | First Impressions |
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Customer did not leave a comment.

Karl M. | Overall Experience |
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Customer did not leave a comment.

BENJAMIN F. | Overall Experience |
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Lighting did not work near my storage unit and was not fixed promptly when I reported it. Upon moving out, i discovered that mice had entered the unit. Many items ruined. Terrible experience.

Kevens L. | First Impressions |
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Manager went above and beyond on everything possible couldn’t ask for a better service.

Repare 911 I. | Overall Experience |
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Bon service belle équipe

Centre communautaire m. | Overall Experience |
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We want to thank specially Mrs. Line Vaillant.for her assistance and amazing work. She is very kind and professional.

Laurent- Olivier L. | Overall Experience |
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The staff is outrageous. They are simply not capable of doing anything. They dont want to be there.

Jonathan D. | Overall Experience |
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It full time of rat my locker my staff got damage and smell. I have picture to be posted on Facebook to warn people about the Jean Talon Uhaul full of rat my belongings got damage.

Frances D O. | Overall Experience |
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The staff were friendly and helpful this made my task much easier. I would certainly recommend this site to a friend, France Olsen

ALEXANDRE L. | Overall Experience |
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If you don't mind being mistreated or yelled at or not having your reservations being honoured (twice, for a locker and a truck) or being coerced into staying when I wanted to get out, then go ahead.

youcef n. | Overall Experience |
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excellent.

MAI XUAN B. | Overall Experience |
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Good!

Anaida A. | First Impressions |
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The service is good once you're being served, but the waiting time, especially on a weekend, is absolutely ridiculous!! And the employees also agree! They should hire more people (for the weekend).

LILY S. | Overall Experience |
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very good

MARY C. | Overall Experience |
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The hallways were well lighted but there was no light inside of the storage and it was infested with mice There were mice droppings and pee on all my stuff There was even some mold Very unsatisfed 337

Nathalie P. | Overall Experience |
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Super bon service à la clientèle!!!!!!

Candice K. | First Impressions |
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All staff were very kind. My storage unit was unavailable but they managed to find me another space I could use. I left feeling pleased by their additional help! Thanks!

Alexandra C. | First Impressions |
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Mrs Vaillant was very helpful. She did her best to find a solution to my needs. She was very cordial and professional!

Sarah H. | First Impressions |
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The staff were incredibly friendly and helpful.

Repare 911 I. | First Impressions |
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J’ai vraiment vraiment adoré le service je recommande

France M. | Overall Experience |
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J’ai apprécié énormément l’accueil et la courtoisie de madame Vaillant ainsi que le personnel, à tout moment. Un grand merci ! Je recommanderai certainement vos services

succes c. | Overall Experience |
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you should find a new manager mme line shes very impolite she talk very rough and if you not agree with her she will hang up the phone in your face the rest of the staff are perfect

Margaret E M. | First Impressions |
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The manager last night, Lynn on March 14th, was very helpful in showing me how to use the facilities and ensuring me of the safety of the premises.

hani k. | First Impressions |
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The employee was very helpful and energetic

CARLOS C. | Overall Experience |
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Learn English!

Isabelle J. | Overall Experience |
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When I had an issue with waste disposal the staff started threathening me with a fine and used a very accusatory tone. After18 months as a well paying client I expected better.

samira g. | Overall Experience |
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Very good service. Thank you.

Jean Claude L. | Overall Experience |
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Tout le monde a été gentil et attentif à mes besoins. Au delà de mes expectatives!

ROBERT EDGAR S. | Overall Experience |
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The service was excellent and provided us with the temporary need for storage space in a location that is close to downtown Montreal.

sofiati i. | Overall Experience |
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really perfect with a wonderfull team . keep the smile

Julien L. | Reservation |
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Si je dois répondre à votre question, vous devrez faire cette page web avec la possibilité qu'elle soit en FRANÇAIS. On est au Québec ma parole!

amira t. | Reservation |
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worse experience ever this is the second time i move and i go with uhaul & I make a reservation and get my reservation number and the location of pick up and when I go to take the truck its not there!

SUE M. | Overall Experience |
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Rats destroyed my possessions. There were no rat traps. The halls were dark, lights taken out. Some staff were very good, but the manager at 3850 Jean Talon O., Montreal, was unprofessional.

ABIGALLE T. | Overall Experience |
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They changed my storage size twice, the day before and on the day I arrived. The lights did not work and they didn't change them. Also changed the time of the truck I reserved to move out, twice.

fidahoussen h. | Overall Experience |
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The representative was very helpful and gived an excellent service.

alice l. | Overall Experience |
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The technical support was rapid.

NAFIOU I. | Overall Experience |
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After 8 years of goods storage, I was very surprised to find my belongings in good state of conservation. This is the most powerful signal of your good services. I am greatly satisfied.

BRUCE M. | Overall Experience |
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Your employees committed a fraud in the handling of the sale of the contents of unit 309 The buyer of the contents was not allowed to get what he paid $675 for. Martin your employee and Line

Elisabeth W. | Overall Experience |
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No one answers the phone because you are so short staffed. When they do answer they placed me on hold twice for a n extraordinary. They charged me for an extra month when I prepaid which I had to ge

Sani C. | Overall Experience |
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good service

Guy R. | Overall Experience |
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X

Ali T. | Reservation |
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I made a reservation via the web site and receive a confirmation. two days after when a I arrive to the facility, the unit was already ren and there is no other unit to replace. The agent was excellen

maxime b. | Overall Experience |
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Good service

Jose H. | Overall Experience |
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Plus I profited the fact that storage was very close to my home and, very close to the Echo site for disposal of unwanted things and also very close to a place where to leave useful things for gifts.

gerard b. | Overall Experience |
Rating:

Very solution

TONY P. | Overall Experience |
Rating:

Friendly and pleasant, staff.

No reviews have been submitted for this location.

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