Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was not parked at indicated location at pick up time. The pick up procedure was complicated on the app. In the end it turns out I was supposed to go to the front desk but was not told so
Alexander H
Rating:
5.0
Customer did not leave a comment.
Reginald L
Rating:
5.0
Good service! Very help full.
JULIA D
Rating:
5.0
Je ne recommande absolument pas cet établissement. Les tarifs sont excessivement élevés et, en plus, ils commettent des erreurs dans la facturation. J’ai dû me déplacer moi-même pour régler un problème, car les personnes au téléphone ne comprenaient rien à la situation. J’avais pourtant déjà payé deux mois à l’avance, avant même de prendre possession de l’entrepôt. Et malgré cela, on m’a demandé pourquoi je n’avais pas encore payé !
J’ai été contraint d’apporter les factures pour prouver ma bonne foi. Aucun remboursement ne m’a été proposé, aucune solution, rien. J’ai fini par payer 215 dollars pour un seul mois — c’est tout simplement ridicule.
Youness H
|
Overall Experience
Rating:
1.0
I have now tried 4x (on top of the terrible service I had taking the truck back) to get someone to help with several errors in my billing.
I sent photos of the mileage (at 8:35 this morning, so immediately in your parking lot before I left) and another one when I returned.
You are still overchargent me !
You'll also see that the gas wasn't as shown on the contract or as you have in my billing.
I filled up more than I was supposed to.
So you're charging me for extra mileage with the wrong gas level.
I am considering social media if nothing is done about this.
Alain T
Rating:
4.0
Customer did not leave a comment.
HEIDI M
Rating:
5.0
Customer did not leave a comment.
KAWSAR H
Rating:
5.0
Very nice expérience. IT was my first Time. May Gob U-Haul
DJIDJI J
Rating:
1.0
First off all , we couldn’t register on line for a 2nd driver. The website is to complicated and inefficient in certain parts.
But the worst was a very bad customer service, the agent was quite incompetent and the staff was rude, particularly the manager.
Plus, one day before the end of my reservation someone call me and said that my rent was over. This person was really impolite and when I said that I’ve the contract in front of me saying that my rent finish the day after, she closed the phone suddenly without a word.
So, my experience is really bad and I was really upset in front of those manners which have no place in a services company.
The office is at Montréal, on Jean Talon street.
Vincent L
Rating:
4.0
Customer did not leave a comment.
frederic b
|
Overall Experience
Rating:
5.0
Our Representative Joshawa was 100% at the Jean talon Montreal location
Teresa C
|
First Impressions
Rating:
5.0
Je recommanderais u haul jean talon a tous mes proches , la gérante shaena est exemplaire et exceptionnelle
amine d
|
Overall Experience
Rating:
5.0
Le personnel à Jean-Talon est super sympa, par contre ils semblaient manquer un peu de formation sur certains points. Mais pas la fin du monde, ils ont été super serviables.
Mon point négatif est par rapport au système de réservation d'un espace de stockage de U-Haul en général. C'est vraiment pas clair, surtout à cause du vocabulaire utilisé par U-Haul. On a une réservation mais qui n'est pas vraiment une réservation puisqu'on n'a pas un espace de stockage de garanti. Et ensuite on parle de "move in" pour ce qui est vraiment un "check in". Pour moi le "move in" c'est le jour où j'arrive avec mes affaires, mais pour U-Haul le "move in" c'est quand on a enfin une vraie unité qui nous est attribuée (et où commence à payer). Heureusement le personnel de Jean-talon a été super et a pu m'aider à régler tout ceci et faire en sorte que j'ai bien un espace de stockage pour le jour de mon déménagement. Merci à eux !
Antoine P
|
First Impressions
Rating:
5.0
The lady that helped me was so nice!! Best service!!
Marina B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alex R
|
Overall Experience
Rating:
5.0
La dame à l’accueil ainsi que la personnne qui nous a fait visiter les lieux ont été très gentil !
jacques p
|
First Impressions
Rating:
5.0
Fast , efficient and very good customer service thanks to the manageress Shaena …..I will definitely recommend
amine d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nacer n
|
Overall Experience
Rating:
4.0
1) Providing trucks with full fuel tank would be way easier than the current process. I ended up adding more fuel than needed (so basically giving back free fuel to U-Haul because the tank graduations are not very precise)
2) The application for returning the truck is horrible. Despite a good phone and internet connection, loading between every step of the process took minute, ending up with 20/30 minutes of check-out while the process should take way less
But the truck was nice, and the employees at the Jean Talon Ouest succursale were really nice and professional at time of pickup !
Julien F
Rating:
5.0
For me you don't have to improve anything
RICHARD S
Rating:
5.0
I was on a very tight schedule and everything ran smoothly. Costumer service was excellent and efficient. Thank you
Marc B
Rating:
5.0
Customer did not leave a comment.
David S
Rating:
5.0
Excellent service
Bereket B
Rating:
5.0
Excellent and friendly service !
Distribution P
|
First Impressions
Rating:
3.0
I have been over charged and I have informed the customer Care team at the site but they are least interested in listening to customer service....they were not able to justify how many kilometers or average they consumed my extra charges....already i have filled up more than I have driven the vehicle
Sushilkumar M
Rating:
5.0
I think you did a great customer service so i have nothing to suggest. I had a very satisfied experience.
Evangeline M
Rating:
5.0
Customer did not leave a comment.
martin g
|
First Impressions
Rating:
1.0
Very disappointed, incorrect billing and have to call them to fix it. Drove just 5 kilometres the guy closed it as 28 the bill reduced from 78 to 56 after multiple calls. The vehicle glass has been frozen and have spend 20 mins to clean pathetic experience.
Elamparethy H
Rating:
4.0
Customer did not leave a comment.
Justine L
Rating:
5.0
The staff was amazing with me. I had lost my key and they were so helpful with everything I needed. Really awesome service!!
Congratulations on hiring such great staff at this UHaul!
Tracy M
|
Overall Experience
Rating:
5.0
There was only a quarter tank of gas when I took the truck. Maybe that is normal but if someone has to drive far they have to gas twice.
The Manager, Shaena Napoleon, is fabulous! The computer was not working but she calmly managed to get me in my way. She was very friendly and professional.
Georges L
Rating:
4.0
Customer did not leave a comment.
MICHEL S
Rating:
5.0
Customer did not leave a comment.
Naomy L
Rating:
1.0
The mileage on my final bill was 2 times more than I drove the truck. I called them to fix it. I was told since I didn't take photos of the meter at the pick up and return time, they cannot evaluate it.
I paid 40 dollars extra for their miss reading or malfunctioning of truck meter.
Arash Z
Rating:
5.0
Please tell customers you policy on gas, we added to much has as per a fault in the tanks ability to let us know ow hen it was full. As a result we added 10$ too muxh to the tank. We had pur gas receipt but the clerk told us there was nothing she could do. Completely unfair!
JOEL C
Rating:
5.0
C'est vraiment un plaisir de faire affaire avec vous. Vous avez une très belle équipe pleine de compétence et de professionnalisme.
Louise R
Rating:
4.0
Customer did not leave a comment.
LEONARD G
Rating:
5.0
Excelente servicio, siempre los vuelvo a buscar
jesus e
Rating:
1.0
Customer did not leave a comment.
OTHMANE T
Rating:
4.0
Very disapointed!! everything was in French!! no choice for English. Other companies offer a choice
ROBERT B
Rating:
3.0
The van was really dirty and pickup personnel did not explain the conditions well. However, the personnel at the front desk upon return of the van were really friendly and helpful.
NURIA M
Rating:
5.0
Customer did not leave a comment.
Juan C
Rating:
5.0
nothing
DANIEL O
Rating:
5.0
Customer did not leave a comment.
Sherif A
|
Overall Experience
Rating:
2.0
Waiiing time to pick up the truck is too long
MARIO S
Rating:
5.0
Customer did not leave a comment.
MARTIN P
Rating:
5.0
I had rented a dolly to go with the truck and it was not in the truck when I got to my destination but it was really no big deal!
Chelsea M
Rating:
3.0
friendly people, car was not clean at all, empty tank for whiping water for the windscreen
brigitte k
Rating:
4.0
Everything went well. Only suggestion is to provide snow shovel & brush inside vehicles in winter as everyone may not have it handy.
Ajit K
Rating:
5.0
I definitely come back and rent again when i need it.
RONALD T
Rating:
5.0
Keep up the good works
Thank you
ROMEO J
Rating:
5.0
Customer did not leave a comment.
Yaakov C
Rating:
5.0
Welll organized clean and secure good rate you are Nr one
FARES H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Guilherme A
Rating:
3.0
Camion pas propre ,
Plein de neige sur le toit du camion
Camion bruyant
Etienne O
Rating:
2.0
Hidden fees
Ulrich N
Rating:
5.0
Customer did not leave a comment.
Eric L
Rating:
4.0
The contract was a bit long to read and the items there were not always of concern to the average storage renter. Otherwise, everything else went well.
Wing Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TEJAS P
Rating:
2.0
Very professional and perfect staff but the truck was miserable, very old model, shift gear is not going on parking easily, engine totally weak because it’s very old, consumed a lot of gas and very noisy
Very unconfortable truck
Not renting this anymore
MOHAMED A
Rating:
3.0
I Had a bad experience. I booked a truck over a month ago, on the rental day I get there for them to tell me there is no truck available. I had to argue with the receptionist that this isn’t acceptable due to reserving the truck over a month in advance. They later said that I reserved the truck on the wrong day. After showing an email confirmation, they told me that I reserved on the wrong day online. I advised them to check again the email and what is in the system. They later went to say that I was the last person to reserve, and they had no trucks available. I had to continue to argue my point that I reserved over a month in advance. They later provided a truck. This is unacceptable customer service. I would not recommend others to use this branch as it was the worst experience I have had with a rental company on a moving day.
LAURENCE S
Rating:
3.0
The employes were very nice . But why, as a client, I have to bring my own equipment , that I rented ,in the truck. I went to another uhaul before and if I rent per example blankets and trolley, it’s already ready in the truck. And the truck was not even cleared of snow, we had to do it ourself.
CAROLINE T
Rating:
1.0
we had requested moving help with our reservation. They never showed up, when I called the location they said they couldnt help me and to call the 1-800 number. I was transferred to a line with a thirty minute wait, then after a long wait the call dropped. I had a back injury earlier in the week but ended up having to load and unload anyway in spite of booking help with my reservation. I will never use Uhaul again.
Konstantine M
Rating:
4.0
Make the app friendlier for after-hours returns. I couldn't upload the milage photo and didn't get an immediate confirmation. I had to call the office the next day to make sure that everything was in order.
Robert C
Rating:
5.0
Customer did not leave a comment.
Julie M
Rating:
1.0
Le personnel n'est pas chaleureux et le véhicule était sale.
De plus, la personne qui a fait le check final a ajouté des kms. Au final, ma facture a été plus élevée.
Matthieu M
Rating:
5.0
Veery good service
MAMUN R
Rating:
4.0
This was my 1st time using self checkout - and it won’t be the last . Very efficient process . The return was handled in-person and was probably the easiest experience u e had with UHaul in a very long time . Thank you!
Jose A
Rating:
5.0
Fantastic customer service on site, very courteous and helpful staff.
brayden n
Rating:
5.0
Employees and their service were immaculate!
Alexander M
Rating:
5.0
Customer did not leave a comment.
Catherine T
Rating:
5.0
The truck was not clean at all
Amine E
Rating:
2.0
The clerk was slow, uninterested, unfriendly, and uninformed. There were not enough clerks. The truck was full of frozen drywall dust and chunks. Unable to fully clean it. The truck had less than 1/4 of a tank of gas (which was marked at 1/4 on the contract). Who wants to fill up a truck the night before the move?!? That should have been done. The tank should be full.
I know you could better than this.
Raymond S
Rating:
5.0
Customer did not leave a comment.
Raymond H
Rating:
5.0
The service clerk was above and beyond professional.
Blin k
Rating:
2.0
j'avais réservé il y a un mois pour un entrepôt de 8x18. Rendu le jour J, alors que j'étais là avec mon camion remplie, on m'informa qu'il n'y avait pas de local disponible de cette taille. Les employés ont essayé de m'aider au mieux mais ils n'y arrivaient pas plus. J'ai dû aller courir dans d'autres succursales avec mon camion pour finalement en trouver un plus petit et plus cher que ce que je voulais à la base. on m'a dit alors que les réservations en ligne étaient superflues car c'était le premier arrivé premier servie. Donc franchement, niveau réservation des locals c'est horrible. vous devriez changer cela !
salome b
|
First Impressions
Rating:
5.0
Very nice service
Guy L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
meflah m
Rating:
3.0
I'd reserved a van for 11 but when I got there at 10:30 the person who previously had the van had not returned with the van and was still using the van and did not know when he would be done with the van. The agent called him a number of times and tried to encourage him to return the van as soon as possible but they were very limited in what they could do. With only a $50 later charge, I don't feel this is a strong enough fine. I would recommend you update our late charges, it could be a sliding scale but later than 1hr should really be heavily fined to heavily discourage people for bringing back trucks over 1hr late. Or you add a bigger buffer between rentals. Ultimately I didn't get the truck I had reserved and only at 1pm was I able to get a smaller truck. But that was a 2 hours delay. The delay and the smaller truck meant that I wasn't able to complete my move on that day. The agent I spoke to was very nice and tried her best to remedy the situation, she did offer a discount on the rental which was appreciated but when the bill was made, the truck was returned after hours so the bill wasn't settled in person, the discount wasn't applied by whoever settled the bill so I had to call again to get the discount applied. The understanding and attempts at remedying the situation made by the agent I spoke with on the day saved this experience.
ade e
Rating:
5.0
Customer did not leave a comment.
RONNEL T
Rating:
5.0
Customer did not leave a comment.
DAVID D
Rating:
4.0
Since we are in winter, Wipers and windshield liquid needed to be checked. The vehicle was not clean.
Farid R
Rating:
1.0
They don't have chas to give back the deposit
Maria O
Rating:
5.0
Customer did not leave a comment.
Cheikh N
Rating:
5.0
Très rapide comme service, je recommande fortement!
Bertrand C
Rating:
5.0
Thank you, the staff were great
DENNIS C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ZONGWU L
Rating:
5.0
No
pawan k
Rating:
1.0
La qualité de service était mediocre. Premierement quand j'arrive on m'attribue un véhicule et ensuite c'est a moi d'aller le chercher dans le parking arriere.
Je rencontre un des employés qui me dit que le véhicule est mal stationné et que pour le récupérer il faut déplacer tous les véhicules qui sont en avant vu qu'il avait la presse de faire son boulot, il me demande de changer de vehicule, alos que le contrat de location a déja été signé avec un véhicule différent.
Je dois retourner a reception pour demander un nouveau. Tout cela dans une temperature a -15 dégés. L'employé ne prendra même pas la peine de contacter la réception pour précisier que le véhicule est mal stionné et qu'un nouveau doit m'être attribué.
Ils m'ont fait perdre pres de 40 minutes dans ces bêtises. Par la suite aucun nouveau contrat de location n'a été signé avec le nouveau véhicule et je me suis rendu compte qu'il y avait un défaut en dessous du pare-choc avant.
Le service client est mediore comme les véhcules disponibles. J'étais au uhaul sur Jean Talon.
BORIS P
Rating:
4.0
Employee shortages cuz customers wait long times
Liang X
Rating:
4.0
Customer did not leave a comment.
Bernard W
Rating:
3.0
Location opened 20 min late and i had to wait outside in cold weather; it delayed my move.
PETER H
Rating:
5.0
Le personnel etait super chaleureux, bon service!
NICOLAS G
Rating:
2.0
I had a hard time opening the lock of the container as it froze. It should have been well maintained by the team.
VISHAL S
Rating:
5.0
Customer did not leave a comment.
SALOMON S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RONEN T
Rating:
4.0
Customer did not leave a comment.
Ken T
Rating:
5.0
Customer did not leave a comment.
Daniel P
|
Overall Experience
Rating:
5.0
Why is this survey in English only ? Should be presented in French please
Francois D
Rating:
5.0
Customer did not leave a comment.
Alekya K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Akashdeep A
|
First Impressions
Rating:
5.0
Much better if you can provide also the strap on the truck…thank you
Randy C
Rating:
5.0
Customer did not leave a comment.
Nicolas D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
denis b
Rating:
5.0
truck condition was not the best and had a strong smell of smoking
Bernard W
Rating:
2.0
They didn’t able to give me the truck I booked, they give me another one and charge me more for it.
TEDDY K
Rating:
3.0
Customer did not leave a comment.
simranjit s
Rating:
5.0
From begining to end the customer service was EXCELLENT. Every employee was helpfull, friendly and of service. I even, the morning of my reservation, I called the customer service phone line because I had a question before getting my reserved truck and again had EXCELLENT service. I want to highlight how Uhaul has the best cutomer service I ever had. It makes the whole experience hassle and stress free. I will keep coming back to Uhaul for rentals and other services.
ASHLEY B
Rating:
5.0
Great service
Luis A
Rating:
4.0
Customer did not leave a comment.
Louis J
|
First Impressions
Rating:
5.0
The staff is amazing the place is super clean and well maintained it was a stressful day but the service and the staff made me leave with a smile super recommended 5 stars
NORAH M
Rating:
5.0
Customer did not leave a comment.
PORFIRIO R
Rating:
5.0
Customer did not leave a comment.
Robin P
Rating:
1.0
The system is very flawed and the employees don't give honesty info i was paying late fee, and when I paid the system still locked me out, the arrangements plans are made to seize clients goods with out graceful gratitude for the provided service . I was promised help from a uhaul employee and never was accommodated as requested and proposed. No negotiations where honesty or professional supported because if the automotive computer system has no investigation techniques to clear nor clean up messaging to fix disputed references
Eric H
|
Overall Experience
Rating:
5.0
Super service!
LINDA L
Rating:
5.0
Customer did not leave a comment.
Thomas B
Rating:
5.0
Easy access, clean, reasonable price!
Constantin A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Isaias A
Rating:
4.0
Customer did not leave a comment.
Hernani M
Rating:
5.0
Le gestionnaire est très symphat et compétent
BOLIVAR L
|
Overall Experience
Rating:
3.0
Very hard to contact by telephonr
mary k
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ERIC N
|
First Impressions
Rating:
5.0
La réceptionniste lors du ramassage du camion était super sympathique et professionnelle, elle nous a bien expliqué les procédures de vérification du véhicule ainsi le niveau d’essence avant de retourner le véhicule.
Mohammed E
Rating:
5.0
Service excellent
morsed h
Rating:
4.0
It’s an old location so unlike other competitors it isn’t as pristine but the staff is extremely kind, accommodations and helpful and it serves my needs.
Kathleen M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Louis B
Rating:
5.0
Customer did not leave a comment.
CHRISTIAN H
Rating:
1.0
It was a terrible experience. They charged me nearly $100 for just two hours and driving 30 kilometers! When I picked up the truck, the tank wasn’t full, but unfortunately, I forgot to take a photo. Based on the calculations on their website—where a 10-foot truck supposedly uses 1 gallon of gas per 12 miles—I expected to be charged around $7 for not refilling. Instead, they charged me $36!
The customer service was poor and unresponsive when I called back to resolve this issue. Overall, it was an awful experience, and I won’t be using them again. I could have hired a truck along with someone to help me for half the cost.
SAJJAD A
Rating:
5.0
Default setting is for 6 hours rental...
Would have preferred no default setting ! Caused a misunderstanding despite contract... who reads a contract... one is expecting 24h rentals .... otherwise great service
thomas K
Rating:
5.0
Customer did not leave a comment.
Waleed K
Rating:
3.0
Customer did not leave a comment.
laura r
|
Overall Experience
Rating:
4.0
Very friendly and helpful staff!
giroud l
|
First Impressions
Rating:
2.0
Shaena Napoleon was great! Amazing service!
YOUCEF B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Benjamin A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thaddeus B
|
Overall Experience
Rating:
5.0
Shaena Napoleon and her staff are very friendly and efficient!
MICHELE S
|
Overall Experience
Rating:
5.0
Friendly capable staff
Thaddeus B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
NADEEM H
|
Overall Experience
Rating:
5.0
The staff are amazing friendly people and I would recommend this place to anyone looking for a storage unit. I was there for years and never had any issues.
rashid s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
marc d
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Annie B
|
Overall Experience
Rating:
5.0
It was a very pleasant experience. The staff was very kind and friendly, (Sheena, Angela, Cesar, Patel) they were always available to help. The building was always clean and safe.
It was a pleasure to be one of their clients. I will continue doing business with U-Houl at the Jean-Talon Ouest branch.
ZOSMA R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Izzy B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra B
|
Overall Experience
Rating:
1.0
The staff was great but the experience with U-Haul in general was bad. I made a reservation more than 3 weeks in advance and when I arrive, they told me that they don’t have the storage available. Now the price was almost double compared to what I initially thought I would pay. There is not possibility to give me a discount for the mistake. I called U-Haul several times and none of the agents told me about the storage availability issue.
laura r
|
First Impressions
Rating:
5.0
Super service comme d'habitude de la part de toute l'équipe. Un grand merci spécialement à Shaena et Angela qui fond un super travail ! 5 Étoiles !
YACINE A
|
First Impressions
Rating:
5.0
Staff are very helpful, nice & friendly.
Joel M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
gagendeep s
|
Overall Experience
Rating:
5.0
A-1 Service very friendly staff
I.N.S D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amrit K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Victoria S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
james H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kiran M
|
Overall Experience
Rating:
3.0
1st) You are more expensive then other storage companies, Even other uhauls.
2nd)When we recently changed account holders we gave you a new credit card # to charge our monthly fee, you didn't charge it and sent us late fee's then when I called to pay and wonder why it had been late someone from your office told me they didn't have any credit card info however when I was re reading the number to him he said oh yeah we have that one on file. But you never wanted to reimburse me the late charges even tho it was clearly your mistake.
Fibrenew W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
patel a
|
Overall Experience
Rating:
5.0
The staff who processed my rental were extremely helpful, informative, pleasant, and great in every way. They answered all my questions and were incredibly thorough and supportive. They really made my life easier and I appreciate that a lot!
KATHERINE E
|
First Impressions
Rating:
5.0
Tout était parfait.
nadine b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SABRINA A
|
First Impressions
Rating:
5.0
It was an excellent 3 years experience, thank you!
josephine c
|
Overall Experience
Rating:
5.0
The manager Shaena Napoleon and Angela go out of their way to make you feel comfortable and that all your needs are met they make us feel like familly
Michel B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dan S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nancy B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erica B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SHERIKA H
|
First Impressions
Rating:
5.0
Angela was extremely efficient, knowledgeable and courteous. She is definitely an asset to U-Haul at Jean Talon in Montreal.
luigi b
|
First Impressions
Rating:
5.0
Amit P was fabulous to deal with. She made it very easy for us to rent storage.
Alex M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ketly T
|
Overall Experience
Rating:
4.0
Shaéna and the team are very nice and helpfull
Rollande V
|
Overall Experience
Rating:
1.0
Manager NO GOOD VERY RUDE
JEFFREY D
|
Overall Experience
Rating:
2.0
My overall experience at UHaul was very poor. I have reserved a 10' storage unit as a part of my month of free storage when reserving a UHaul truck at the Jean-Talon location in Montreal. I had ensured my reservation was confirmed about 2 months before the move. When I got to the location, they told me that the general UHaul team and the Jean-Talon UHaul team were not in contact, so the reservation was never made in their system. So instead of the storage unit I reserved, I had 2 options: A) take a much smaller unit with them (as that was all that was available) or B) go much further in Laval and put my stuff in their storage unit. The staff overall was very nice and the facilities were adequate, but this obviously was not what I wanted. Would not recommend this to a friend.
Daniel S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jack R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valerie T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jean-Simon V
|
Overall Experience
Rating:
5.0
I would like to emphasize the EXCEPTIONAL service from the staff at the Jean-Talon location. We rented trucks several times and this storage over the last year and she was oustanding in her performance with us.
Patrick H
|
Overall Experience
Rating:
5.0
Staff is very friendly, helpful and always pleasant. Excellent experience.
Traie P
|
Overall Experience
Rating:
5.0
Fantastic customer service. Thank you
Timothy G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Genevieve D
|
Overall Experience
Rating:
5.0
Great team and so helpful especially Angela !
Nathalie G
|
First Impressions
Rating:
5.0
Les employés de la succursale rue Jean-talon ouest sont hyper sympathiques et professionnels. Les aires communes et storage sont impeccablement propres
Nancy B
|
First Impressions
Rating:
4.0
Pensez à rénover les unités d'entreposage, surtout le plancher.
Mohammed R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATRICE R
|
Overall Experience
Rating:
4.0
Les employés sont top
LEONIE P
|
First Impressions
Rating:
5.0
Juste exceptionnelle , service agréable avec la bonne humeur et le sourire. Ils ont prit le temps même si il le l'avais pas toujours du faite de client un peu d'désagréable.
Je reviendrai avec plaisir ;)
QUANNAH -
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
oumarou-barkire a
|
Overall Experience
Rating:
5.0
It’s convenient and friendly approach
marizza b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mathieu r
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
lucas d
|
First Impressions
Rating:
5.0
Les personnes qui travaillent sur jean talon son exceptionnelle
DANNY S
|
First Impressions
Rating:
4.0
Il serait utile que les conteneurs à déchets et à matières recyclables dans le stationnement soient accessibles durant les heures d'accès. Ils sont barrés avec cadenas dès 15h au départ du concierge. Ce n'est pas très pratique.
PHILIPPE C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Brigitte A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
simon o
|
Overall Experience
Rating:
5.0
J'ai recommandé U-haul à d'autres personnes.
VIATA B
|
Overall Experience
Rating:
5.0
The young lady who helped was excellent
MARIA K
|
First Impressions
Rating:
5.0
Thank You for a wonderful service! Service agents Angela and Manager Shaena Hats off to a wonderful service! ❤️❤️❤️
dejon b
|
Overall Experience
Rating:
1.0
J’ai arrêté la location de mon local au milieu du mois donc je devrais avoir droit à un crédit puisque je n’ai utilisé le local que 15 jours au lieu de 1 mois. Plainte à suivre.
Jean-Christophe D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SAMIULLAH C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antonio e
|
Overall Experience
Rating:
5.0
No problems at all. Easy access, well lit.
DON B
|
Overall Experience
Rating:
5.0
C'est ma 1ere expérience, et je suis très satisfaite. J e recommanderai à qui me questionne, cette solution.
J ai été très bien accueillie et conseillée.
Merci
nadine b
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dan S
|
First Impressions
Rating:
5.0
The staff were so helpful and friendly
ELLEN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOEL R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
clean b
|
First Impressions
Rating:
5.0
If I have to, I will certainly use U-HALL again .The staff were polite and helpful .
BERNADETTE P
|
Overall Experience
Rating:
4.0
Very pleasant and helpful staff!
Rosalie J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MarieNadine E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
berbue c
|
First Impressions
Rating:
2.0
the representative didn't know where to find my reservation details. I gave the reservation confirmation number and my contact number but waited 20 minutes for him to find the reservation. When he directed me to the storage unit, it was dirty with debris. It wasn't clean at all. The lock of the unit wasn't working. The key is not working. If I wasn't in a rush to leave town, I would look for another storage unit. Is it really safe to leave my bvelongings there? That made me leave the valuables with a friend rather than in the storage because of security issue. Lock is not working!!!
MaKarlaLuisa G
|
First Impressions
Rating:
5.0
The first time I went inside the U-hual office they only had small storage available and the next day when we went in for an upgrade, it was shaena who helped us. She went beyond to help us with our issue so I would give her 10-10 for everything she did. I would like to say to please be nice and patient when moving they understand the stress.
maria T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Juan G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
OMAR M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marlinda c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DANIELE A
|
Overall Experience
Rating:
4.0
The only problem was hardly parking space and dock area, you have to wait long or return when someone finish off loading their stuff.
SherryAnn R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kathryn R
|
First Impressions
Rating:
1.0
Will not deal with them again.
ISOBELLA T
|
Overall Experience
Rating:
2.0
No parking space, have to be keep moving for vehicles to pass, have to wait more than an hour to get the space to offload my items.
SherryAnn R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SOCIETE E
|
Overall Experience
Rating:
3.0
If you're driving any large vehicle, you have little to no room to maneuver. We spent more time just trying to get in/park/allow other cars going the opposite direction through in the tiny lot than the actual time inside. Reducing the number of vehicles in the lot or expanding further back might be the best course of action because while everything inside was great including the staff, the parking situation made it a less than stellar experience.
Brian M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amrit K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rajiva L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerrolyn D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pierre D
|
Overall Experience
Rating:
5.0
Had an amazing experience. Very nice staff.
yousef m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jean-marc r
|
Overall Experience
Rating:
1.0
Must wait in line for hours to access someone in the office.
Information communicated in the office differs from the Web site.
Paying to extend access hours is frustrating
Only 1 of the 2 loading docks for car was in order during my stay, which caused long delays
Alexandre C
|
Overall Experience
Rating:
5.0
Merci équipe sympathique et professionnelle.
Stéphane C
|
Overall Experience
Rating:
5.0
Service à la clientèle excellent.
ndoye e
|
Overall Experience
Rating:
4.0
Merci pour toutes les années que nous avons louer notre entrepôt, vous avez été serviable et toujours accommodant.
l'équipe de l'Oréal
LOREAL C
|
Overall Experience
Rating:
5.0
The staff was polite and very helpful and guided us through the process of moving in and where our storage locker was located. Highly recommend this UHAUL location. ******
John N
|
Online Move In
Rating:
3.0
The price is too high
Also the car is 384$ 😳 so I took my stuff with Uber 24$
leila j
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Emmanuel L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lumanglas m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHNNY H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
adjtoutah k
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cheryl G
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
RAFIK R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
daphne e
|
Overall Experience
Rating:
3.0
I did empty my storage 2 day before my expiration and staff wasn’t busy too much I spend 25 minutes to make sure they confirm I vacant my locker then I received 5 am after 4 days for my locker payment with late fee!! This not a fare! work
Jamshaid K
|
Overall Experience
Rating:
2.0
The manager of this location is horrible with customer service. Treats people horrible and has zero empathy. Horrible client experience I would never come use this location again.
JACQUES E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mohammed D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SALEH M
|
Overall Experience
Rating:
5.0
La commis, je crois qu'elle s'appelle Sarah était d'une extrême gentillesse. Bravo!!!
Marco C
|
First Impressions
Rating:
2.0
Mercidieu was great, everything else about U-Haul was horrific. Especially the website and anything to do with phone contact. I don’t know if there are worse customer centric companies but I have never run across one.
Douglas S
|
Overall Experience
Rating:
5.0
Merci très bon service et personnel très aimable
Stéphane C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Francois L
|
Overall Experience
Rating:
4.0
Personnel disponible et serviable
correspondance par courriel, rapide
Accès rapide à l'information requise
Mireille D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stéphanie A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ladjel M
|
Overall Experience
Rating:
4.0
Overall I got great service, easy access, convenient location, easy payment. I had a couple of issues, though. I was supposed to get a month for free but the system didn't seem set up to properly to do that, and I had to contact U-Haul to make sure I would get my free month (they did honor it though). I also wanted to end my contract a week earlier but their system was down and I didn't go in during the week because of lockdown restrictions and my own sleeping habits. I think this location may need to upgrade their systems but overall, the experience was very good.
Peter C
|
Overall Experience
Rating:
3.0
Bonjour,
Une des meilleures expériences avec une gérante (Line) et équipe toujours disponible avec le sourire depuis 5-6 Ans. Hélas, depuis une année, la gérante souvent absente pour des soucis de santé, la nouvelle équipe est incompétente avec 3 mauvaises expériences de suite. C'est la seule saison pour laquelle j'ai décidé d'aller voir ailleurs.
Amine A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chantal T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CEDRIC S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JASPER M
|
Overall Experience
Rating:
5.0
Nous avons loué le local 2042 UHaul Jean-Talon O de sept. 2009 à nov. 2020. Le service a toujours été impeccable. Au cours des années, nous soulignons la courtoisie du personnel à notre égard, l'excellent travail de Mme Line Vaillant pour répondre à nos interrogations et ses suggestions pour régler le PEU de problèmes survenus au cours de ces 11 années. Le seul commentaire moins positif (et pour lequel il y a peu ou pas de solution) est le peu d'espace de stationnement pour les locataires aux heures d'achalandage. Même dans ces situations, le personnel a fait son possible
pour nous aider, quitte à déplacer des camions UH. C'est sans hésitation que nous avons recommandé UH Jean-Talon O à nos amis.
DIANE L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDRE L
|
Overall Experience
Rating:
3.0
The first time I moved in, September 27, the guy who did my contract was actually rude. He shouted at me and my husband to enter « one at time ». My husband and I were together. I had to go in alone. The guy was impatient.
When I went back to pay my renewal yesterday, October 26, there were two different guys quiet and friendly who did not shout « one at a time ».
Your staff behaviour is inconsistent.
laura t
|
First Impressions
Rating:
5.0
The facility was secure, however the hallway was not well lit.
The lights in the hallway to the room we rented were inconsistent. Some lights were always on, however often other lights were off, leaving the hallway somewhat dark. These lights were not triggered by motion.
Estate P
|
Overall Experience
Rating:
4.0
First time I have used this kind if facility. Reception staff very helpful and friendly.
Jerrolyn D
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
SAIF S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Johanna S
|
Overall Experience
Rating:
5.0
The staff was extremely friendly and helpful.
Michael V
|
First Impressions
Rating:
2.0
Very disappointed in how they dealt with closing out of our space. For months we were charged. Even after repeated calls and emails.
TAVIS J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
samuel A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LOUISE S
|
Overall Experience
Rating:
5.0
Seulement rain qui est un mauvaise employés n'a pas le service a clientèle vous été une super équipe enlever la pomme pour de votre équipe
YANICK C
|
Overall Experience
Rating:
2.0
Point 1: votre sondage n’est pas vraiment en français.
Point 2: lors d’un dégât d’eau, je n’ai pas été averti que mes biens pouvaient être endommagés.
Point 3: il a fallut que j’insiste très fort pour que j’ai un local de remplacement ( le dégât d’eau était de votre responsabilité, pas la mienne)
Point 4: je n’ai reçu aucune aide pour déplacer mes biens dans un autre local que vous alliez me faire payer plus cher que mon local initial
Non, je ne considère pas avoir reçu un bon service. J’ai quitté pour un autre entrepôt d’une autre compagnie
Non, je ne recommanderai pas votre endroit.
Merci
Gaetan G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Danielle G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fred P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elliot I
|
Overall Experience
Rating:
5.0
The Manageress, Line Vaillant, is wonderful!! She goes out of her way to do the best she can for her clients and is always friendly, hepful, and generally makes the experience a really good one. I finally closed my locker of 25 years as I am moving to Ontario, and I went to Line and opened a small locker for the overflow while moving. As always, an easy, unstressed successful solution is found. Line is super accommodating and I do believe this is what brings people back. It is for me! Thank you, u-Haul and team!
LINDA M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Émilie-Rose B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ionut O
|
First Impressions
Rating:
1.0
Found mouse or rat poop in my storage unit. Also, I saw a dead mouse on the first floor, took a picture of it as proof. I cancelled my contract 3 days after my reservation due to the filthiness of the place. Such a waist of money. The guy at the front desk didn't seem to care at all and he told me there's nothing he could do for me. I called the manager the next day, was told I would get a cal back. I'm still waiting. I'm so dissapointed by the service.
Kattie C
|
Overall Experience
Rating:
5.0
Was great experience I love you guys and the staff
BENJAMI K
|
First Impressions
Rating:
3.0
I eould like to receive confirmation that my automatic monthly paiements will stop, since I emptied the storage unit on May 30. Thank you.
Natalie E
|
Overall Experience
Rating:
5.0
The only negative comment is that the space I had reserved was overbooked. But on the flip side, the Manager upgraded me with an other space for a good price.
SABRINA R
|
First Impressions
Rating:
5.0
Good Service!
Hardeep K
|
First Impressions
Rating:
5.0
Very knowledgeable staff and it helps that they're bilingual. It was easy to set up for my team in Montreal (I am located in Toronto). We had to make changes, and we were informed on many options. Thanks!
CORNERSHOP C
|
First Impressions
Rating:
5.0
Perfect for us! Thank you!!!
Dave L
|
Overall Experience
Rating:
5.0
Line Vaillant the manager is wonderful!!! She took care of us and answered all questions we had. Her professionlism and the way she interacts with clients is outstanding. You should be so proud to have her affiliated with your company!!!
Interconcept I
|
Overall Experience
Rating:
5.0
I left the premises since I have practically zero income due to the epidemic
Peter H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Faneva d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alfred P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karl M
|
Overall Experience
Rating:
1.0
Lighting did not work near my storage unit and was not fixed promptly when I reported it.
Upon moving out, i discovered that mice had entered the unit. Many items ruined. Terrible experience.
BENJAMIN F
|
Overall Experience
Rating:
5.0
Manager went above and beyond on everything possible couldn’t ask for a better service.
Kevens L
|
First Impressions
Rating:
5.0
Bon service belle équipe
Repare 9
|
Overall Experience
Rating:
5.0
We want to thank specially Mrs. Line Vaillant.for her assistance and amazing work. She is very kind and professional.
Centre c
|
Overall Experience
Rating:
1.0
The staff is outrageous. They are simply not capable of doing anything. They dont want to be there.
Laurent- O
|
Overall Experience
Rating:
1.0
It full time of rat my locker my staff got damage and smell. I have picture to be posted on Facebook to warn people about the Jean Talon Uhaul full of rat my belongings got damage.
Jonathan D
|
Overall Experience
Rating:
5.0
The staff were friendly and helpful this made my task much easier. I would certainly recommend this site to a friend, France Olsen
Frances D
|
Overall Experience
Rating:
1.0
If you don't mind being mistreated or yelled at or not having your reservations being honoured (twice, for a locker and a truck) or being coerced into staying when I wanted to get out, then go ahead.
ALEXANDRE L
|
Overall Experience
Rating:
5.0
excellent.
youcef n
|
Overall Experience
Rating:
4.0
Good!
MAI X
|
Overall Experience
Rating:
1.0
The service is good once you're being served, but the waiting time, especially on a weekend, is absolutely ridiculous!! And the employees also agree! They should hire more people (for the weekend).
Anaida A
|
First Impressions
Rating:
5.0
very good
LILY S
|
Overall Experience
Rating:
1.0
The hallways were well lighted but there was no light inside of the storage and it was infested with mice There were mice droppings and pee on all my stuff There was even some mold Very unsatisfed 337
MARY C
|
Overall Experience
Rating:
5.0
Super bon service à la clientèle!!!!!!
Nathalie P
|
Overall Experience
Rating:
4.0
All staff were very kind. My storage unit was unavailable but they managed to find me another space I could use. I left feeling pleased by their additional help! Thanks!
Candice K
|
First Impressions
Rating:
5.0
Mrs Vaillant was very helpful. She did her best to find a solution to my needs. She was very cordial and professional!
Alexandra C
|
First Impressions
Rating:
5.0
The staff were incredibly friendly and helpful.
Sarah H
|
First Impressions
Rating:
5.0
J’ai vraiment vraiment adoré le service je recommande
Repare 9
|
First Impressions
Rating:
5.0
J’ai apprécié énormément l’accueil et la courtoisie de madame Vaillant ainsi que le personnel, à tout moment. Un grand merci !
Je recommanderai certainement vos services
France M
|
Overall Experience
Rating:
1.0
you should find a new manager mme line shes very impolite she talk very rough and if you not agree with her she will hang up the phone in your face the rest of the staff are perfect
succes c
|
Overall Experience
Rating:
4.0
The manager last night, Lynn on March 14th, was very helpful in showing me how to use the facilities and ensuring me of the safety of the premises.
Margaret E
|
First Impressions
Rating:
5.0
The employee was very helpful and energetic
hani k
|
First Impressions
Rating:
1.0
Learn English!
CARLOS C
|
Overall Experience
Rating:
3.0
When I had an issue with waste disposal the staff started threathening me with a fine and used a very accusatory tone. After18 months as a well paying client I expected better.
Isabelle J
|
Overall Experience
Rating:
5.0
Very good service. Thank you.
samira g
|
Overall Experience
Rating:
5.0
Tout le monde a été gentil et attentif à mes besoins. Au delà de mes expectatives!
Jean C
|
Overall Experience
Rating:
4.0
The service was excellent and provided us with the temporary need for storage space in a location that is close to downtown Montreal.
ROBERT E
|
Overall Experience
Rating:
5.0
really perfect with a wonderfull team . keep the smile
Amine A
|
Overall Experience
Rating:
1.0
Si je dois répondre à votre question, vous devrez faire cette page web avec la possibilité qu'elle soit en FRANÇAIS. On est au Québec ma parole!
Julien L
|
Reservation
Rating:
1.0
worse experience ever this is the second time i move and i go with uhaul & I make a reservation and get my reservation number and the location of pick up and when I go to take the truck its not there!
amira t
|
Reservation
Rating:
1.0
Rats destroyed my possessions. There were no rat traps. The halls were dark, lights taken out. Some staff were very good, but the manager at 3850 Jean Talon O., Montreal, was unprofessional.
SUE M
|
Overall Experience
Rating:
2.0
They changed my storage size twice, the day before and on the day I arrived. The lights did not work and they didn't change them.
Also changed the time of the truck I reserved to move out, twice.
ABIGALLE T
|
Overall Experience
Rating:
5.0
The representative was very helpful and gived an excellent service.
fidahoussen h
|
Overall Experience
Rating:
4.0
The technical support was rapid.
alice l
|
Overall Experience
Rating:
4.0
After 8 years of goods storage, I was very surprised to find my belongings in good state of conservation. This is the most powerful signal of your good services. I am greatly satisfied.
NAFIOU I
|
Overall Experience
Rating:
1.0
Your employees committed a fraud in the handling of the sale of the contents of unit 309
The buyer of the contents was not allowed to get what he paid $675 for. Martin your employee and Line
BRUCE M
|
Overall Experience
Rating:
1.0
No one answers the phone because you are so short staffed. When they do answer they placed me on hold twice for a n extraordinary. They charged me for an extra month when I prepaid which I had to ge
Elisabeth W
|
Overall Experience
Rating:
5.0
good service
Sani C
|
Overall Experience
Rating:
4.0
X
Guy R
|
Overall Experience
Rating:
1.0
I made a reservation via the web site and receive a confirmation. two days after when a I arrive to the facility, the unit was already ren and there is no other unit to replace. The agent was excellen
Ali T
|
Reservation
Rating:
5.0
Good service
maxime b
|
Overall Experience
Rating:
5.0
Plus I profited the fact that storage was very close to my home and, very close to the Echo site for disposal of unwanted things and also very close to a place where to leave useful things for gifts.
