PlutÃ´t une mauvais expÃ©rience de location avec U-Haul. PremiÃ¨rement, mes piÃ¨ces d'identitÃ©s et permis de conduire franÃ§ais n'ont jamais Ã©tÃ© validÃ©s par l'enregistrement en ligne. Le check-in online me demandait une piÃ¨ce d'identitÃ© canadienne ou amÃ©ricaine. Comme je suis franÃ§aise je n'en avais pas. Le comptoir de service n'ouvrant qu'une heure plus tard, j'ai donc du attendre pour pouvoir avoir accÃ¨s Ã un membre de U-Haul en personne. Lorsque cela a Ã©tÃ© le cas, l'employÃ© qui semblait dÃ©jÃ impatient avant mÃªme que je ne commence Ã parler de ma situation m'a dit d'appeler un numÃ©ro d'urgence car mon dossier Ã©tait bloquÃ© en raison des diffÃ©rentes tentatives d'enregistrement en ligne. J'ai passÃ© plus de 20min au tÃ©lÃ©phone avec le service U-Haul pour au final qu'ils me disent qu'ils ne voyaient aucun problÃ¨me sur mon compte. C'est finalement le gÃ©rant de la succursale qui a rÃ©ussi Ã faire mon contrat. Chose que son employÃ© n'a mÃªme pas essayÃ©. Pendant que le gÃ©rant Ã©tait entrain de faire mon contrat ce dernier n'arrÃªtait pas de dire que Ã§a n'allait pas fonctionner. Heureusement que le gÃ©rant est plus persÃ©vÃ©rant et compÃ©tant que son employÃ© sinon je n'aurais pas rÃ©cupÃ©rÃ© le camion. Bref aprÃ¨s 2h de niaisage, je repars avec le camion. Au retour, je gare le camion et patiente pour faire le check-out. Le mÃªme employÃ©, toujours aussi dÃ©sagrÃ©able me dit de faire le retour toute seule en ligne parce qu'il est dÃ©bordÃ© et que sinon je dois attendre 30min. Ok... Je fais mon retour. L'employÃ© sort et me dit sur un ton toujours aussi antipathique, de changer le camion de place parce que je suis garÃ©e sur la zone des dÃ©parts. Aucune signalisation n'indiquait clairement oÃ¹ stationner le camion. Je prends sur moi et mets le camion au bon endroit. Finalement je remets les clÃ©s dans la boÃ®te Ã clÃ© avec hÃ¢te de quitter cet endroit et de ne plus jamais louer avec U-Haul. TrÃ¨s mauvaise expÃ©rience hormis le gÃ©rant de la succursale.Clara A.
Customer Reviews for U-Haul sur Jean-Talon Ouest - déménagement et entreposage
Montreal, QC H3R2G8
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RYOKO H.
Customer did not leave a comment.SALEH M. | Overall Experience
Very niceGWANGSUG S.
Customer did not leave a comment.FLAVIEN D.
Customer did not leave a comment.BARNABAS HARDY M.
Employees could be a bit more helpful and motivated. Talking to them made me feel like I was bothering, as opposed to needing help.Ali B.
Customer did not leave a comment.Mikael R.
j'ai rÃ©servÃ© un camion un mois avant de dÃ©mÃ©nager , mais le jour de dÃ©mÃ©nagement il m'a donnÃ© un Van, sans explication ils n'ont pas acceptÃ© la rÃ©servation et ils ont l'annulÃ© et ouvert un autre demande, ca semble que les clients ne sont pas importants pour eux et ils dÃ©cident comme ils veulent, j'ai eu vraiment une mÃ¢le expÃ©rience avec eux.MOHAMMADSAEID S.
Truck had engine service light on Truck window lever was shaky The 6 hour rental policy puts strain on family moving; the trucks should be given For 1 full dayHarout C.
Hire staff that is not rude and obnoxious. I will submit a formal complaint in the coming days as a result of a saturday July24th am interaction with "weekend" supervisor Raad regarding the return of purchased items not used!FERNANDO F.
Employee supposed to have believe to their customersFARBOD B.
Customer did not leave a comment.Efthimia Evangel K.
Disgraceful business practices. Back in early may, I had booked a truck with U-Haul, as I was planning to move apartments at the end of June. I made sure that I booked my truck way in advance, since I was moving during peak season and I was mobilizing the help of friends and family. I compared a few companies for the same day and chose to go with U-Haul since the price was the most fitting to my budget (40$ for 6h). When I came to the office to pick up my reservation, the manager told me that U-Haul's policies changed the day I booked my truck, and the new policies is to charge the client not daily, but hourly. That surcharge is the equivalent of a whooping 464% increase of my previously quoted price. Despite my complaint and being shown my reservation that explicitly shows my price, the only answer I got from the manager is that he couldn't change the policies since it was globally enforced so the only way out is to â€œpay [the markup] or to cancel the reservation and go find another company.â€ When somebody books, months in advance, a cross-Atlantic plane ticket for 1000$, they don't expect to pay an extra 3640$ for the right to board the plane, even if it's during peak season. Same goes for a hotel night. If I'm booking a room during New Years eve for 150$, I don't expect to pay 695$ the day I check out. So why does U-Haul apply these guidelines?Aurelien T.
Overall experience was good except the guy at the counter in the morning while pick up was not behaving properly. Lack of etiquette to talk.SIBI W.
You are asking the wrong questions. Call my cell and I will explain all the problems with my rental and my reservation.CLAUSALEXANDER S.
Customer did not leave a comment.Ilya K.
I asked for a dolly in my reservation but it wasn't there.MATTEO M.
Customer did not leave a comment.BLAISE Y.
Very good service alwaysMUHAMMAD F.
Customer did not leave a comment.Shahid S.
Customer did not leave a comment.KARAM A.
Best place for business always good serviceMUHAMMAD F.
Very goodXX N.
Customer did not leave a comment.Vladimir simon T.
Very good service all the time very good people and treat the customers very good wayMUHAMMAD F.
I was given a truck with a 3/4 gas tank; next time, I wish to get a full tank. Thank you very much!MICHEL C.
When picking up the truck the application did not allow us to upload pictures taken of the truck defects. But either than this, the customer service was good and the ease of the transaction and email communucation were good ad well.catalina teodora L.
Less expensive.Allan R.
This place was hard to find! Almost No parkingPatrice D.
J'ai louÃ© un diable et il n'Ã©tait pas disponible dans cette succursale. On aurait du m'avertir Ã l'avanceSTEPHANE C.
The service was a bit slowMario B.
Customer did not leave a comment.Shadi S.
Clerk need to be more friendly and smileCHRISTOPHER P.
Customer did not leave a comment.VERSNA U.
Customer did not leave a comment.Zachary M.
Friendly and good service all the timeMUHAMMAD F.
I had asked if I could tranport a king size frame and mattress. I couldn't and I have to leave the frame behind. FrustratingGLAUCO S.
I would like to say how excellent the employee working at the counter was. His customer service skills were exemplary. The location was extremely busy and, obviously, understaffed yet he provided amazing service to every client.KELLY LEE B.
Friendly and helpfulAbraham H.
Customer did not leave a comment.CHARLES G.
Good job. Thank you!SARA T.
Customer did not leave a comment.DELIA ACOBA V.
Customer did not leave a comment.Gis G.
Customer did not leave a comment.IVAN PETROV D.
At first i was told my rental was moved to a later time same day but i was accomodate at the end. Angela if i am not mistaken is the best,she was there when I dropped the truck off.rania C.
When I arrived for the mobile pickup, I found the right vehicle and everything seemed to be working as it should. I then inspected the vehicle. Then suddenly the clerk called me and asked me to do a at counter check in. He was acting like he had no time and no care to give. When he handled me the key, he forgot to mention that they switched the vehicle to another one, way further in the parking lot. So obviously when I put the key in the ignition it didn't work. I had to walk all over the parking lot and do the inspection all over again, AND take new photos. I was there in advance to leave on time, but all of this made me to waste 15 minutes of my 4h rental.NICOLAS D.
The guy told me I shouldn't use the all to skip the line, even if that's what the app says.Darius F.
Customer did not leave a comment.CHENG P.
Thanks for the understanding.SIMON YVES M.
Customer did not leave a comment.Mark Ray O.
Customer did not leave a comment.Enrique R.
Customer did not leave a comment.DANIEL B.
Service was not on top I did less than 4h and had to pay an extra 50 even tho I filled the gazRejean T.
My booking was changed from the original location to this one without consent. Mileage rates are too high.IBRAGIM D.
Make sure customers get their reserved truckChenxin C.
they charge me for missing blankets even I returned the blanketsMENACHEMMENDL R.
Very good serviceMUHAMMAD F.
Too expensive for a 4 hour rental. I found out after that out would have cost 40% less with competitorsPETER R.
The inside of the windshield was quite dirty and should be cleaned as it was difficult to see in sunlight glareOriel M.
Couldn't find keys in the morning, got a truck with 1/8th of a tank of gas then was told to fill it to 3/8ths. Was then over billed $100 for mileage I didn't use. Spent 1.5 hours trying to end my move when it should have been 10 minutes.SHAY P.
I liked that trucks were available, everywhere else had no trucks or all were reserved. But at the time of returning the vehicle, the service was SLOW! 4 or 5 trucks were waiting to be looked at, so the customers could leave, the employees were taking their time. you need to quickly look around for damage and check the milage and fuel, this should take 2 min per trucks, i got stuck waiting for 40 min, the (lone) employee tasked with verifying the returned vehicles was slowly draggin is feet on the ground, walking with a vape in his hand that appeared to smell faintly of pot ( i might be wrong, it might have only been nicotine, but that is how i saw it) when checking my truck the employee said i had to go inside, i asked why, he seemed confused and had to look back and think a good moment to understand he was saying it because i had gone above the preapprouved milage, (the kind of confusion you'd expect from someone that is high, again, i'm not making formal accusation here, might be wrong, but that is how it looked) employee running the counter inside took time too, but that might have only been a slow electronic system. Could have been nice to hear him state the system was slow as a justificatino, but that isn't a big problem, i'm mostly crossed by the guy outside that was taking his time when people were waiting (and that he looked high on the job)JEAN-FRANCOIS F.
All the employees give an excellent customer service.Sylvain P.
Customer did not leave a comment.ZOUBIR B.
Customer did not leave a comment.Muhan P.
Customer did not leave a comment.Jorge H.
Had to wait 25 mins on the phone with head office due to clerical/IT error which was resolved thanks to my solution - terrible that franchises/Uhaul locations do not have full permission for IT overrides and need to wait to call head office for useless nuisances.Jordan S.
J'ai fait cette rÃ©servation en ligne en avril. La seule confirmation que j'ai reÃ§ue est par courriel, deux jour avant mon dÃ©mÃ©nagement. Personne ne m'a avisÃ© par tÃ©lÃ©phone, ni par courriel, qu'il est nÃ©cessaire de possÃ©der un tÃ©lÃ©phone ainsi qu'un forfait de donnÃ©s pour soumettre une photo de permis de conduire lorsqu'on allait chercher l'Ã©quipement, ni lorsqu'on devait le retourner. Pendant que nous sommes allÃ©s chercher les clÃ©s, un autre employÃ© effectuait des appels de suivi et parlait trÃ¨s fort je ne pouvais pas entendre le gÃ©rant par moment. De plus, le gÃ©rant nous a mentionnÃ© qu'on devait photographier l'Ã©quipement avant de prendre la route, mais personne n'avait de tÃ©lÃ©phone. Nous lui avons montrÃ© une section endommagÃ©e sans X et sa rÃ©ponse a Ã©tÃ© de seulement le photographier (mais nous l'avions dÃ©jÃ avisÃ© que nous avions pas de tÃ©lÃ©phone). J'aurais fortement apprÃ©ciÃ© qu'on m'appelle pour m'aviser des procÃ©dures.Gaetan F.
Juste respecter la demande et la rÃ©servation du client pas lui donnÃ© ou prÃ©posÃ© une chose Ã sa place pcq dans ce point lÃ je suis trÃ¨s dÃ©Ã§uNadine kimanga L.
The mobile checkin and checkout works well in Chrome, however, I was initially trying to use it with mobile Firefox and there was an issue where the page reloads when uploading an image, removing all progress. This was especially frustrating during the checkout process where it reset 7 times before I decided to switch from Firefox to Chrome.Matthew S.
Customer did not leave a comment.Martin O.
The website's UI is not the best, but the in person experience and support from staff is great!NICOLAS R.
Accueil rÃ©ception trÃ¨s courtois. Merci.PIERRE P.
It's for U-Haul in general to improve their customer experienceCHAIM H.
Le service Ã la clientÃ¨le sur place Ã©tait trÃ¨s dÃ©cevant : la personne prÃ©sente le matin n'Ã©tait pas intÃ©ressÃ© de rÃ©pondre Ã mes questions, et le personnel en soirÃ©e Ã©taient impolis.Genevieve D.
La commis, je crois qu'elle s'appelle Sarah était d'une extrême gentillesse. Bravo!!!Marco C. | First Impressions
The clerk working there was terrible he was dealing with two customers at a time while there was a line up. Taking his time instead of focusing on having a good quick service one by one taking time to satisfy customer needs. Also, when I called he and asked about the sizes he didn't want to take the time to explain he just said to go on the website and call backJAMES B.
Customer did not leave a comment.SEPEHR K.
Camion saleHUGO J.
They have very good service and the manger very good every time he try to help and very nice personMUHAMMAD F.
someone in your parking lot hit my car while I was parked there during the day I had rented your truck also the guy that served me when I returned the car was very rudeAnthony S.
Customer did not leave a comment.NIRIEDITH KARINA A.
The personnel was not friendly and the van was dirty. I have used the service before and one person came kindly to check if the details with the truck were ok, which was not the case this time. They asked me to take the pictures of any scratches and damage and check everything by myself. It could be better to let people know that they need to take into account the time for checking all those details at the moment of the reservation online. like this people can be aware of the extra time they need to take.Nicolas B.
Mercidieu was great, everything else about U-Haul was horrific. Especially the website and anything to do with phone contact. I don’t know if there are worse customer centric companies but I have never run across one.Douglas S. | Overall Experience
Merci très bon service et personnel très aimableStéphane C. | First Impressions
Nice & easy!!!Farhad K.
I used the pick up my truck option when I arrived, it took around 20 min and when I finally received the code for the box to pick up my key, they key was not inside. I had to stay in line for 30 min to pick up my key, while in line I used the chat to ask the customer service if the rental equipment is ready in the van or not and I got no answer. No wonder it was not in the van so I had to go back to pick it up myself and surprisingly it was not available so I had to pick up a smaller dolly that didn't serve me well and I didn't use it. The employees were rude and not helpful at all and gave me the impression that they don't care about the customer. Even when I came back to deliver the truck I was parking it and one of the employees came behind me with a truck and started to use the horn multiple times and asking me not to park, he parked his truck and then asked me to park mine next to it... seriously? He couldn't wait to let me park since I was there before him? My experience was the worst and I'm not using your services again and I'll make sure none of my friends use itTamer B.
Customer did not leave a comment.ELHADJI ABDOU M.
Customer did not leave a comment.mustapha L.
I get what I needMohammad Wadah K.
The woman at the counter who helped me (she was on shift at 5:00) was so incredibly kind and helpful. She is the only reason I am rating this location as 5 stars.SARAH L.
Customer did not leave a comment.Francois L. | Overall Experience
Customer did not leave a comment.duque N.
Customer did not leave a comment.Alip M.
Customer did not leave a comment.Andrea R.
Customer did not leave a comment.ke Y.
Customer did not leave a comment.AARON CHRISTOPHE C.
The service reps at start and finish were polite, knowledgeable and efficient. -Thanks!ROBERT S.
Customer did not leave a comment.MATHIEU C.
Customer did not leave a comment.Guy B.
I picked a truck with 40 degree heat no ac ? Zero compensationTHEODORE D.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.SKANDER N.
Manager named Mercidieu was extremely rude when I politely told him I used the app to book the truck and then it was given to another person. He said it was my fault I was too slow to get it.Mauro D.
Customer did not leave a comment.FranÃ§ois V.
Personnel disponible et serviable correspondance par courriel, rapide Accès rapide à l'information requiseMireille D. | Overall Experience
Customer did not leave a comment.Stéphanie A. | Overall Experience
Customer did not leave a comment.Ladjel M. | Overall Experience
Overall I got great service, easy access, convenient location, easy payment. I had a couple of issues, though. I was supposed to get a month for free but the system didn't seem set up to properly to do that, and I had to contact U-Haul to make sure I would get my free month (they did honor it though). I also wanted to end my contract a week earlier but their system was down and I didn't go in during the week because of lockdown restrictions and my own sleeping habits. I think this location may need to upgrade their systems but overall, the experience was very good.Peter C. | Overall Experience
Bonjour, Une des meilleures expériences avec une gérante (Line) et équipe toujours disponible avec le sourire depuis 5-6 Ans. Hélas, depuis une année, la gérante souvent absente pour des soucis de santé, la nouvelle équipe est incompétente avec 3 mauvaises expériences de suite. C'est la seule saison pour laquelle j'ai décidé d'aller voir ailleurs.sofiati i. | Overall Experience
Customer did not leave a comment.chantal t. | Overall Experience
Customer did not leave a comment.CEDRIC STEPHANE AHMED b. | Overall Experience
Customer did not leave a comment.JASPER M. | Overall Experience
Nous avons loué le local 2042 UHaul Jean-Talon O de sept. 2009 à nov. 2020. Le service a toujours été impeccable. Au cours des années, nous soulignons la courtoisie du personnel à notre égard, l'excellent travail de Mme Line Vaillant pour répondre à nos interrogations et ses suggestions pour régler le PEU de problèmes survenus au cours de ces 11 années. Le seul commentaire moins positif (et pour lequel il y a peu ou pas de solution) est le peu d'espace de stationnement pour les locataires aux heures d'achalandage. Même dans ces situations, le personnel a fait son possible pour nous aider, quitte à déplacer des camions UH. C'est sans hésitation que nous avons recommandé UH Jean-Talon O à nos amis.DIANE L. | Overall Experience
Customer did not leave a comment.ANDRE L. | Overall Experience
The first time I moved in, September 27, the guy who did my contract was actually rude. He shouted at me and my husband to enter « one at time ». My husband and I were together. I had to go in alone. The guy was impatient. When I went back to pay my renewal yesterday, October 26, there were two different guys quiet and friendly who did not shout « one at a time ». Your staff behaviour is inconsistent.laura t. | First Impressions
The facility was secure, however the hallway was not well lit. The lights in the hallway to the room we rented were inconsistent. Some lights were always on, however often other lights were off, leaving the hallway somewhat dark. These lights were not triggered by motion.Estate Pearl A. | Overall Experience
First time I have used this kind if facility. Reception staff very helpful and friendly.Jerrolyn D. | First Impressions
Customer did not leave a comment.SAIF S. | Overall Experience
Customer did not leave a comment.Johanna S. | Overall Experience
The staff was extremely friendly and helpful.Michael V. | First Impressions
Very disappointed in how they dealt with closing out of our space. For months we were charged. Even after repeated calls and emails.TAVIS J. | Overall Experience
Customer did not leave a comment.samuel A. | Overall Experience
Customer did not leave a comment.LOUISE S. | Overall Experience
Seulement rain qui est un mauvaise employés n'a pas le service a clientèle vous été une super équipe enlever la pomme pour de votre équipeYANICK C. | Overall Experience
Point 1: votre sondage n’est pas vraiment en français. Point 2: lors d’un dégât d’eau, je n’ai pas été averti que mes biens pouvaient être endommagés. Point 3: il a fallut que j’insiste très fort pour que j’ai un local de remplacement ( le dégât d’eau était de votre responsabilité, pas la mienne) Point 4: je n’ai reçu aucune aide pour déplacer mes biens dans un autre local que vous alliez me faire payer plus cher que mon local initial Non, je ne considère pas avoir reçu un bon service. J’ai quitté pour un autre entrepôt d’une autre compagnie Non, je ne recommanderai pas votre endroit. MerciGaetan G. | Overall Experience
Customer did not leave a comment.Danielle G. | Overall Experience
Customer did not leave a comment.Fred Pechet L. | Overall Experience
Customer did not leave a comment.Elliot I. | Overall Experience
The Manageress, Line Vaillant, is wonderful!! She goes out of her way to do the best she can for her clients and is always friendly, hepful, and generally makes the experience a really good one. I finally closed my locker of 25 years as I am moving to Ontario, and I went to Line and opened a small locker for the overflow while moving. As always, an easy, unstressed successful solution is found. Line is super accommodating and I do believe this is what brings people back. It is for me! Thank you, u-Haul and team!LINDA M. | First Impressions
Customer did not leave a comment.Émilie-Rose B. | Overall Experience
Customer did not leave a comment.Ionut Ovidiu C. | First Impressions
Found mouse or rat poop in my storage unit. Also, I saw a dead mouse on the first floor, took a picture of it as proof. I cancelled my contract 3 days after my reservation due to the filthiness of the place. Such a waist of money. The guy at the front desk didn't seem to care at all and he told me there's nothing he could do for me. I called the manager the next day, was told I would get a cal back. I'm still waiting. I'm so dissapointed by the service.Kattie C. | Overall Experience
Was great experience I love you guys and the staffBENJAMI K. | First Impressions
I eould like to receive confirmation that my automatic monthly paiements will stop, since I emptied the storage unit on May 30. Thank you.Natalie E. | Overall Experience
The only negative comment is that the space I had reserved was overbooked. But on the flip side, the Manager upgraded me with an other space for a good price.SABRINA R. | First Impressions
Good Service!Hardeep Kaur K. | First Impressions
Very knowledgeable staff and it helps that they're bilingual. It was easy to set up for my team in Montreal (I am located in Toronto). We had to make changes, and we were informed on many options. Thanks!CORNERSHOP COMPANY A. | First Impressions
Perfect for us! Thank you!!!Dave L. | Overall Experience
Line Vaillant the manager is wonderful!!! She took care of us and answered all questions we had. Her professionlism and the way she interacts with clients is outstanding. You should be so proud to have her affiliated with your company!!!Interconcept I. | Overall Experience
I left the premises since I have practically zero income due to the epidemicPeter H. | Overall Experience
Customer did not leave a comment.Michael G. | Overall Experience
Customer did not leave a comment.Faneva d. | First Impressions
Customer did not leave a comment.Alfred P. | First Impressions
Customer did not leave a comment.Karl M. | Overall Experience
Lighting did not work near my storage unit and was not fixed promptly when I reported it. Upon moving out, i discovered that mice had entered the unit. Many items ruined. Terrible experience.BENJAMIN F. | Overall Experience
Manager went above and beyond on everything possible couldn’t ask for a better service.Kevens L. | First Impressions
Bon service belle équipeRepare 911 I. | Overall Experience
We want to thank specially Mrs. Line Vaillant.for her assistance and amazing work. She is very kind and professional.Centre communautaire m. | Overall Experience
The staff is outrageous. They are simply not capable of doing anything. They dont want to be there.Laurent- Olivier L. | Overall Experience
It full time of rat my locker my staff got damage and smell. I have picture to be posted on Facebook to warn people about the Jean Talon Uhaul full of rat my belongings got damage.Jonathan D. | Overall Experience
The staff were friendly and helpful this made my task much easier. I would certainly recommend this site to a friend, France OlsenFrances D O. | Overall Experience
If you don't mind being mistreated or yelled at or not having your reservations being honoured (twice, for a locker and a truck) or being coerced into staying when I wanted to get out, then go ahead.ALEXANDRE L. | Overall Experience
excellent.youcef n. | Overall Experience
Good!MAI XUAN B. | Overall Experience
The service is good once you're being served, but the waiting time, especially on a weekend, is absolutely ridiculous!! And the employees also agree! They should hire more people (for the weekend).Anaida A. | First Impressions
very goodLILY S. | Overall Experience
The staff were incredibly friendly and helpful.Sarah H. | First Impressions
J’ai vraiment vraiment adoré le service je recommandeRepare 911 I. | First Impressions
Si je dois répondre à votre question, vous devrez faire cette page web avec la possibilité qu'elle soit en FRANÇAIS. On est au Québec ma parole!Julien L. | Reservation