Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck had engine service light on
Truck window lever was shaky
The 6 hour rental policy puts strain on family moving; the trucks should be given For 1 full day
Harout C.
Rating:
1.0
Hire staff that is not rude and obnoxious. I will submit a formal complaint in the coming days as a result of a saturday July24th am interaction with "weekend" supervisor Raad regarding the return of purchased items not used!
FERNANDO F.
Rating:
1.0
Employee supposed to have believe to their customers
FARBOD B.
Rating:
5.0
Customer did not leave a comment.
Efthimia Evangel K.
Rating:
1.0
Disgraceful business practices.
Back in early may, I had booked a truck with U-Haul, as I was planning to move apartments at the end of June. I made sure that I booked my truck way in advance, since I was moving during peak season and I was mobilizing the help of friends and family. I compared a few companies for the same day and chose to go with U-Haul since the price was the most fitting to my budget (40$ for 6h).
When I came to the office to pick up my reservation, the manager told me that U-Haul's policies changed the day I booked my truck, and the new policies is to charge the client not daily, but hourly. That surcharge is the equivalent of a whooping 464% increase of my previously quoted price. Despite my complaint and being shown my reservation that explicitly shows my price, the only answer I got from the manager is that he couldn't change the policies since it was globally enforced so the only way out is to “pay [the markup] or to cancel the reservation and go find another company.â€
When somebody books, months in advance, a cross-Atlantic plane ticket for 1000$, they don't expect to pay an extra 3640$ for the right to board the plane, even if it's during peak season. Same goes for a hotel night. If I'm booking a room during New Years eve for 150$, I don't expect to pay 695$ the day I check out. So why does U-Haul apply these guidelines?
Aurelien T.
Rating:
4.0
Overall experience was good except the guy at the counter in the morning while pick up was not behaving properly. Lack of etiquette to talk.
SIBI W.
Rating:
2.0
You are asking the wrong questions. Call my cell and I will explain all the problems with my rental and my reservation.
CLAUSALEXANDER S.
Rating:
4.0
Customer did not leave a comment.
Ilya K.
Rating:
3.0
I asked for a dolly in my reservation but it wasn't there.
MATTEO M.
Rating:
4.0
Customer did not leave a comment.
BLAISE Y.
Rating:
5.0
Very good service always
MUHAMMAD F.
Rating:
5.0
Customer did not leave a comment.
Shahid S.
Rating:
5.0
Customer did not leave a comment.
KARAM A.
Rating:
5.0
Best place for business always good service
MUHAMMAD F.
Rating:
5.0
Very good
XX N.
Rating:
1.0
Customer did not leave a comment.
Vladimir simon T.
Rating:
5.0
Very good service all the time very good people and treat the customers very good way
MUHAMMAD F.
Rating:
5.0
I was given a truck with a 3/4 gas tank;
next time, I wish to get a full tank. Thank you very much!
MICHEL C.
Rating:
5.0
When picking up the truck the application did not allow us to upload pictures taken of the truck defects. But either than this, the customer service was good and the ease of the transaction and email communucation were good ad well.
I had asked if I could tranport a king size frame and mattress. I couldn't and I have to leave the frame behind. Frustrating
GLAUCO S.
Rating:
5.0
I would like to say how excellent the employee working at the counter was. His customer service skills were exemplary. The location was extremely busy and, obviously, understaffed yet he provided amazing service to every client.
KELLY LEE B.
Rating:
5.0
Friendly and helpful
Abraham H.
Rating:
3.0
Customer did not leave a comment.
CHARLES G.
Rating:
5.0
Good job. Thank you!
SARA T.
Rating:
5.0
Customer did not leave a comment.
DELIA ACOBA V.
Rating:
5.0
Customer did not leave a comment.
Gis G.
Rating:
4.0
Customer did not leave a comment.
IVAN PETROV D.
Rating:
4.0
At first i was told my rental was moved to a later time same day but i was accomodate at the end. Angela if i am not mistaken is the best,she was there when I dropped the truck off.
rania C.
Rating:
2.0
When I arrived for the mobile pickup, I found the right vehicle and everything seemed to be working as it should. I then inspected the vehicle.
Then suddenly the clerk called me and asked me to do a at counter check in. He was acting like he had no time and no care to give. When he handled me the key, he forgot to mention that they switched the vehicle to another one, way further in the parking lot. So obviously when I put the key in the ignition it didn't work. I had to walk all over the parking lot and do the inspection all over again, AND take new photos.
I was there in advance to leave on time, but all of this made me to waste 15 minutes of my 4h rental.
NICOLAS D.
Rating:
2.0
The guy told me I shouldn't use the all to skip the line, even if that's what the app says.
Darius F.
Rating:
5.0
Customer did not leave a comment.
CHENG P.
Rating:
4.0
Thanks for the understanding.
SIMON YVES M.
Rating:
5.0
Customer did not leave a comment.
Mark Ray O.
Rating:
4.0
Customer did not leave a comment.
Enrique R.
Rating:
5.0
Customer did not leave a comment.
DANIEL B.
Rating:
2.0
Service was not on top
I did less than 4h and had to pay an extra 50 even tho I filled the gaz
Rejean T.
Rating:
5.0
My booking was changed from the original location to this one without consent.
Mileage rates are too high.
IBRAGIM D.
Rating:
2.0
Make sure customers get their reserved truck
Chenxin C.
Rating:
1.0
they charge me for missing blankets even I returned the blankets
MENACHEMMENDL R.
Rating:
5.0
Very good service
MUHAMMAD F.
Rating:
3.0
Too expensive for a 4 hour rental.
I found out after that out would have cost 40% less with competitors
PETER R.
Rating:
4.0
The inside of the windshield was quite dirty and should be cleaned as it was difficult to see in sunlight glare
Oriel M.
Rating:
2.0
Couldn't find keys in the morning, got a truck with 1/8th of a tank of gas then was told to fill it to 3/8ths. Was then over billed $100 for mileage I didn't use. Spent 1.5 hours trying to end my move when it should have been 10 minutes.
SHAY P.
Rating:
2.0
I liked that trucks were available, everywhere else had no trucks or all were reserved.
But at the time of returning the vehicle, the service was SLOW! 4 or 5 trucks were waiting to be looked at, so the customers could leave, the employees were taking their time. you need to quickly look around for damage and check the milage and fuel, this should take 2 min per trucks, i got stuck waiting for 40 min, the (lone) employee tasked with verifying the returned vehicles was slowly draggin is feet on the ground, walking with a vape in his hand that appeared to smell faintly of pot ( i might be wrong, it might have only been nicotine, but that is how i saw it) when checking my truck the employee said i had to go inside, i asked why, he seemed confused and had to look back and think a good moment to understand he was saying it because i had gone above the preapprouved milage, (the kind of confusion you'd expect from someone that is high, again, i'm not making formal accusation here, might be wrong, but that is how it looked) employee running the counter inside took time too, but that might have only been a slow electronic system. Could have been nice to hear him state the system was slow as a justificatino, but that isn't a big problem, i'm mostly crossed by the guy outside that was taking his time when people were waiting (and that he looked high on the job)
JEAN-FRANCOIS F.
Rating:
5.0
All the employees give an excellent customer service.
Sylvain P.
Rating:
1.0
Customer did not leave a comment.
ZOUBIR B.
Rating:
1.0
Customer did not leave a comment.
Muhan P.
Rating:
4.0
Customer did not leave a comment.
Jorge H.
Rating:
4.0
Had to wait 25 mins on the phone with head office due to clerical/IT error which was resolved thanks to my solution - terrible that franchises/Uhaul locations do not have full permission for IT overrides and need to wait to call head office for useless nuisances.
The mobile checkin and checkout works well in Chrome, however, I was initially trying to use it with mobile Firefox and there was an issue where the page reloads when uploading an image, removing all progress. This was especially frustrating during the checkout process where it reset 7 times before I decided to switch from Firefox to Chrome.
Matthew S.
Rating:
5.0
Customer did not leave a comment.
Martin O.
Rating:
5.0
The website's UI is not the best, but the in person experience and support from staff is great!
La commis, je crois qu'elle s'appelle Sarah était d'une extrême gentillesse. Bravo!!!
Marco C.
|
First Impressions
Rating:
1.0
The clerk working there was terrible he was dealing with two customers at a time while there was a line up. Taking his time instead of focusing on having a good quick service one by one taking time to satisfy customer needs. Also, when I called he and asked about the sizes he didn't want to take the time to explain he just said to go on the website and call back
JAMES B.
Rating:
5.0
Customer did not leave a comment.
SEPEHR K.
Rating:
3.0
Camion sale
HUGO J.
Rating:
5.0
They have very good service and the manger very good every time he try to help and very nice person
MUHAMMAD F.
Rating:
3.0
someone in your parking lot hit my car while I was parked there during the day I had rented your truck
also the guy that served me when I returned the car was very rude
Anthony S.
Rating:
5.0
Customer did not leave a comment.
NIRIEDITH KARINA A.
Rating:
1.0
The personnel was not friendly and the van was dirty. I have used the service before and one person came kindly to check if the details with the truck were ok, which was not the case this time. They asked me to take the pictures of any scratches and damage and check everything by myself. It could be better to let people know that they need to take into account the time for checking all those details at the moment of the reservation online. like this people can be aware of the extra time they need to take.
Nicolas B.
Rating:
2.0
Mercidieu was great, everything else about U-Haul was horrific. Especially the website and anything to do with phone contact. I don’t know if there are worse customer centric companies but I have never run across one.
Douglas S.
|
Overall Experience
Rating:
5.0
Merci très bon service et personnel très aimable
Stéphane C.
|
First Impressions
Rating:
5.0
Nice & easy!!!
Farhad K.
Rating:
1.0
I used the pick up my truck option when I arrived, it took around 20 min and when I finally received the code for the box to pick up my key, they key was not inside. I had to stay in line for 30 min to pick up my key, while in line I used the chat to ask the customer service if the rental equipment is ready in the van or not and I got no answer. No wonder it was not in the van so I had to go back to pick it up myself and surprisingly it was not available so I had to pick up a smaller dolly that didn't serve me well and I didn't use it. The employees were rude and not helpful at all and gave me the impression that they don't care about the customer. Even when I came back to deliver the truck I was parking it and one of the employees came behind me with a truck and started to use the horn multiple times and asking me not to park, he parked his truck and then asked me to park mine next to it... seriously? He couldn't wait to let me park since I was there before him? My experience was the worst and I'm not using your services again and I'll make sure none of my friends use it
Tamer B.
Rating:
3.0
Customer did not leave a comment.
ELHADJI ABDOU M.
Rating:
5.0
Customer did not leave a comment.
mustapha L.
Rating:
5.0
I get what I need
Mohammad Wadah K.
Rating:
5.0
The woman at the counter who helped me (she was on shift at 5:00) was so incredibly kind and helpful. She is the only reason I am rating this location as 5 stars.
SARAH L.
Rating:
4.0
Customer did not leave a comment.
Francois L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
duque N.
Rating:
5.0
Customer did not leave a comment.
Alip M.
Rating:
5.0
Customer did not leave a comment.
Andrea R.
Rating:
2.0
Customer did not leave a comment.
ke Y.
Rating:
2.0
Customer did not leave a comment.
AARON CHRISTOPHE C.
Rating:
4.0
The service reps at start and finish were polite, knowledgeable and efficient. -Thanks!
ROBERT S.
Rating:
1.0
Customer did not leave a comment.
MATHIEU C.
Rating:
5.0
Customer did not leave a comment.
Guy B.
Rating:
1.0
I picked a truck with 40 degree heat no ac ? Zero compensation
THEODORE D.
Rating:
5.0
Customer did not leave a comment.
MICHAEL G.
Rating:
5.0
Customer did not leave a comment.
SKANDER N.
Rating:
1.0
Manager named Mercidieu was extremely rude when I politely told him I used the app to book the truck and then it was given to another person. He said it was my fault I was too slow to get it.
Mauro D.
Rating:
4.0
Customer did not leave a comment.
François V.
Rating:
4.0
Personnel disponible et serviable
correspondance par courriel, rapide
Accès rapide à l'information requise
Mireille D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stéphanie A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ladjel M.
|
Overall Experience
Rating:
4.0
Overall I got great service, easy access, convenient location, easy payment. I had a couple of issues, though. I was supposed to get a month for free but the system didn't seem set up to properly to do that, and I had to contact U-Haul to make sure I would get my free month (they did honor it though). I also wanted to end my contract a week earlier but their system was down and I didn't go in during the week because of lockdown restrictions and my own sleeping habits. I think this location may need to upgrade their systems but overall, the experience was very good.
Peter C.
|
Overall Experience
Rating:
3.0
Bonjour,
Une des meilleures expériences avec une gérante (Line) et équipe toujours disponible avec le sourire depuis 5-6 Ans. Hélas, depuis une année, la gérante souvent absente pour des soucis de santé, la nouvelle équipe est incompétente avec 3 mauvaises expériences de suite. C'est la seule saison pour laquelle j'ai décidé d'aller voir ailleurs.
sofiati i.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chantal t.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CEDRIC STEPHANE AHMED b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JASPER M.
|
Overall Experience
Rating:
5.0
Nous avons loué le local 2042 UHaul Jean-Talon O de sept. 2009 à nov. 2020. Le service a toujours été impeccable. Au cours des années, nous soulignons la courtoisie du personnel à notre égard, l'excellent travail de Mme Line Vaillant pour répondre à nos interrogations et ses suggestions pour régler le PEU de problèmes survenus au cours de ces 11 années. Le seul commentaire moins positif (et pour lequel il y a peu ou pas de solution) est le peu d'espace de stationnement pour les locataires aux heures d'achalandage. Même dans ces situations, le personnel a fait son possible
pour nous aider, quitte à déplacer des camions UH. C'est sans hésitation que nous avons recommandé UH Jean-Talon O à nos amis.
DIANE L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDRE L.
|
Overall Experience
Rating:
3.0
The first time I moved in, September 27, the guy who did my contract was actually rude. He shouted at me and my husband to enter « one at time ». My husband and I were together. I had to go in alone. The guy was impatient.
When I went back to pay my renewal yesterday, October 26, there were two different guys quiet and friendly who did not shout « one at a time ».
Your staff behaviour is inconsistent.
laura t.
|
First Impressions
Rating:
5.0
The facility was secure, however the hallway was not well lit.
The lights in the hallway to the room we rented were inconsistent. Some lights were always on, however often other lights were off, leaving the hallway somewhat dark. These lights were not triggered by motion.
Estate Pearl A.
|
Overall Experience
Rating:
4.0
First time I have used this kind if facility. Reception staff very helpful and friendly.
Jerrolyn D.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
SAIF S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Johanna S.
|
Overall Experience
Rating:
5.0
The staff was extremely friendly and helpful.
Michael V.
|
First Impressions
Rating:
2.0
Very disappointed in how they dealt with closing out of our space. For months we were charged. Even after repeated calls and emails.
TAVIS J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
samuel A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LOUISE S.
|
Overall Experience
Rating:
5.0
Seulement rain qui est un mauvaise employés n'a pas le service a clientèle vous été une super équipe enlever la pomme pour de votre équipe
YANICK C.
|
Overall Experience
Rating:
2.0
Point 1: votre sondage n’est pas vraiment en français.
Point 2: lors d’un dégât d’eau, je n’ai pas été averti que mes biens pouvaient être endommagés.
Point 3: il a fallut que j’insiste très fort pour que j’ai un local de remplacement ( le dégât d’eau était de votre responsabilité, pas la mienne)
Point 4: je n’ai reçu aucune aide pour déplacer mes biens dans un autre local que vous alliez me faire payer plus cher que mon local initial
Non, je ne considère pas avoir reçu un bon service. J’ai quitté pour un autre entrepôt d’une autre compagnie
Non, je ne recommanderai pas votre endroit.
Merci
Gaetan G.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Danielle G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fred Pechet L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elliot I.
|
Overall Experience
Rating:
5.0
The Manageress, Line Vaillant, is wonderful!! She goes out of her way to do the best she can for her clients and is always friendly, hepful, and generally makes the experience a really good one. I finally closed my locker of 25 years as I am moving to Ontario, and I went to Line and opened a small locker for the overflow while moving. As always, an easy, unstressed successful solution is found. Line is super accommodating and I do believe this is what brings people back. It is for me! Thank you, u-Haul and team!
LINDA M.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Émilie-Rose B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ionut Ovidiu C.
|
First Impressions
Rating:
1.0
Found mouse or rat poop in my storage unit. Also, I saw a dead mouse on the first floor, took a picture of it as proof. I cancelled my contract 3 days after my reservation due to the filthiness of the place. Such a waist of money. The guy at the front desk didn't seem to care at all and he told me there's nothing he could do for me. I called the manager the next day, was told I would get a cal back. I'm still waiting. I'm so dissapointed by the service.
Kattie C.
|
Overall Experience
Rating:
5.0
Was great experience I love you guys and the staff
BENJAMI K.
|
First Impressions
Rating:
3.0
I eould like to receive confirmation that my automatic monthly paiements will stop, since I emptied the storage unit on May 30. Thank you.
Natalie E.
|
Overall Experience
Rating:
5.0
The only negative comment is that the space I had reserved was overbooked. But on the flip side, the Manager upgraded me with an other space for a good price.
SABRINA R.
|
First Impressions
Rating:
5.0
Good Service!
Hardeep Kaur K.
|
First Impressions
Rating:
5.0
Very knowledgeable staff and it helps that they're bilingual. It was easy to set up for my team in Montreal (I am located in Toronto). We had to make changes, and we were informed on many options. Thanks!
CORNERSHOP COMPANY A.
|
First Impressions
Rating:
5.0
Perfect for us! Thank you!!!
Dave L.
|
Overall Experience
Rating:
5.0
Line Vaillant the manager is wonderful!!! She took care of us and answered all questions we had. Her professionlism and the way she interacts with clients is outstanding. You should be so proud to have her affiliated with your company!!!
Interconcept I.
|
Overall Experience
Rating:
5.0
I left the premises since I have practically zero income due to the epidemic
Peter H.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Faneva d.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alfred P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karl M.
|
Overall Experience
Rating:
1.0
Lighting did not work near my storage unit and was not fixed promptly when I reported it.
Upon moving out, i discovered that mice had entered the unit. Many items ruined. Terrible experience.
BENJAMIN F.
|
Overall Experience
Rating:
5.0
Manager went above and beyond on everything possible couldn’t ask for a better service.
Kevens L.
|
First Impressions
Rating:
5.0
Bon service belle équipe
Repare 911 I.
|
Overall Experience
Rating:
5.0
We want to thank specially Mrs. Line Vaillant.for her assistance and amazing work. She is very kind and professional.
Centre communautaire m.
|
Overall Experience
Rating:
1.0
The staff is outrageous. They are simply not capable of doing anything. They dont want to be there.
Laurent- Olivier L.
|
Overall Experience
Rating:
1.0
It full time of rat my locker my staff got damage and smell. I have picture to be posted on Facebook to warn people about the Jean Talon Uhaul full of rat my belongings got damage.
Jonathan D.
|
Overall Experience
Rating:
5.0
The staff were friendly and helpful this made my task much easier. I would certainly recommend this site to a friend, France Olsen
Frances D O.
|
Overall Experience
Rating:
1.0
If you don't mind being mistreated or yelled at or not having your reservations being honoured (twice, for a locker and a truck) or being coerced into staying when I wanted to get out, then go ahead.
ALEXANDRE L.
|
Overall Experience
Rating:
5.0
excellent.
youcef n.
|
Overall Experience
Rating:
4.0
Good!
MAI XUAN B.
|
Overall Experience
Rating:
1.0
The service is good once you're being served, but the waiting time, especially on a weekend, is absolutely ridiculous!! And the employees also agree! They should hire more people (for the weekend).
Anaida A.
|
First Impressions
Rating:
5.0
very good
LILY S.
|
Overall Experience
Rating:
5.0
The staff were incredibly friendly and helpful.
Sarah H.
|
First Impressions
Rating:
5.0
J’ai vraiment vraiment adoré le service je recommande
Repare 911 I.
|
First Impressions
Rating:
1.0
Si je dois répondre à votre question, vous devrez faire cette page web avec la possibilité qu'elle soit en FRANÇAIS. On est au Québec ma parole!