Customer Reviews for U-Haul sur Jean-Talon Ouest - déménagement et entreposage

4,592 reviews

3850 Jean-Talon Ouest   Montreal, QC H3R2G8

(514) 737-4920

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Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(514) 737-4920

3850 Jean-Talon Ouest
Montreal, QC H3R2G8

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

De la Directrice au concierge c'est un teamwork. J'ai commencé tôt, même un bon café m'a été offert. Definitely it's all above my expectations. Good and excellent services.

Marie C  |  Overall Experience 
Rating:
5.0

N/A

Martine S  |  First Impressions 
Rating:
5.0

Votre employé, Mohamed saliou Kourouma, est excellent! A rendu mon expérience très agréable!

IDRISSA D  |  Overall Experience 
Rating:
5.0

La fille qui m’a reçu était très gentille et je suis aller à la salle de bain bravo très belle très propre aussi

Stephanie R  |  First Impressions 
Rating:
2.0

The service was good the day I came to book for the storage. The lady was nice, she took care of me and I had to buy boxes because of her. I kept the storage for 1 or 2 days only. After the two days I dropped the keys at the main entrance. The next days I came back to make sure I wouldn’t have this issues of getting charged on the next month. I met with the staff; a brown dude who told me not to worry if I dropped the keys already. I am surprise to be sent and invoice for the next month. And this is so annoying . The storage I am talking about it’s the one at Jean talon

Claude T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel s  |  Overall Experience 
Rating:
2.0

there was a massive pile of rat or mouse poop and i still moved my stuff in but they should set traps in the whole building because it's disgusting

Marius M  |  Online Move In 
Rating:
5.0

Very professional and kind manager! Thank you!

TODOR S  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful, especially Shaena.

JASON S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luigi b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annick A  |  First Impressions 
Rating:
5.0

Simplement remercier et féliciter l'employé qui ma servi quand j'étais dans votre local, Le service qu'il ma rendu était magnifique et j'ai très bien aimé , l'accueil, la communication. Grand merci à l'employé et l'ensemble du personnel

sekou c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean-Baptiste Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Odette B  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kyanna E  |  Overall Experience 
Rating:
5.0

Je ne recommande absolument pas cet établissement. Les tarifs sont excessivement élevés et, en plus, ils commettent des erreurs dans la facturation. J’ai dû me déplacer moi-même pour régler un problème, car les personnes au téléphone ne comprenaient rien à la situation. J’avais pourtant déjà payé deux mois à l’avance, avant même de prendre possession de l’entrepôt. Et malgré cela, on m’a demandé pourquoi je n’avais pas encore payé ! J’ai été contraint d’apporter les factures pour prouver ma bonne foi. Aucun remboursement ne m’a été proposé, aucune solution, rien. J’ai fini par payer 215 dollars pour un seul mois — c’est tout simplement ridicule.

Youness H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

frederic b  |  Overall Experience 
Rating:
5.0

Our Representative Joshawa was 100% at the Jean talon Montreal location

Teresa C  |  First Impressions 
Rating:
5.0

Je recommanderais u haul jean talon a tous mes proches , la gérante shaena est exemplaire et exceptionnelle

amine d  |  Overall Experience 
Rating:
5.0

Le personnel à Jean-Talon est super sympa, par contre ils semblaient manquer un peu de formation sur certains points. Mais pas la fin du monde, ils ont été super serviables. Mon point négatif est par rapport au système de réservation d'un espace de stockage de U-Haul en général. C'est vraiment pas clair, surtout à cause du vocabulaire utilisé par U-Haul. On a une réservation mais qui n'est pas vraiment une réservation puisqu'on n'a pas un espace de stockage de garanti. Et ensuite on parle de "move in" pour ce qui est vraiment un "check in". Pour moi le "move in" c'est le jour où j'arrive avec mes affaires, mais pour U-Haul le "move in" c'est quand on a enfin une vraie unité qui nous est attribuée (et où commence à payer). Heureusement le personnel de Jean-talon a été super et a pu m'aider à régler tout ceci et faire en sorte que j'ai bien un espace de stockage pour le jour de mon déménagement. Merci à eux !

Antoine P  |  First Impressions 
Rating:
5.0

The lady that helped me was so nice!! Best service!!

Marina B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex R  |  Overall Experience 
Rating:
5.0

La dame à l’accueil ainsi que la personnne qui nous a fait visiter les lieux ont été très gentil !

jacques p  |  First Impressions 
Rating:
5.0

Fast , efficient and very good customer service thanks to the manageress Shaena …..I will definitely recommend

amine d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nacer n  |  Overall Experience 
Rating:
5.0

Excellent and friendly service !

Distribution P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

martin g  |  First Impressions 
Rating:
5.0

The staff was amazing with me. I had lost my key and they were so helpful with everything I needed. Really awesome service!! Congratulations on hiring such great staff at this UHaul!

ALBERTO G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherif A  |  Overall Experience 
Rating:
5.0

Welll organized clean and secure good rate you are Nr one

Fares h  |  First Impressions 
Rating:
4.0

The contract was a bit long to read and the items there were not always of concern to the average storage renter. Otherwise, everything else went well.

Wing Y  |  First Impressions 
Rating:
2.0

j'avais réservé il y a un mois pour un entrepôt de 8x18. Rendu le jour J, alors que j'étais là avec mon camion remplie, on m'informa qu'il n'y avait pas de local disponible de cette taille. Les employés ont essayé de m'aider au mieux mais ils n'y arrivaient pas plus. J'ai dû aller courir dans d'autres succursales avec mon camion pour finalement en trouver un plus petit et plus cher que ce que je voulais à la base. on m'a dit alors que les réservations en ligne étaient superflues car c'était le premier arrivé premier servie. Donc franchement, niveau réservation des locals c'est horrible. vous devriez changer cela !

salome b  |  First Impressions 
Rating:
5.0

Very nice service

Guy L  |  First Impressions 
Rating:
5.0

Thank you, the staff were great

DENNIS C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SALOMON S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alekya K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Akashdeep A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicolas D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Louis J  |  First Impressions 
Rating:
1.0

The system is very flawed and the employees don't give honesty info i was paying late fee, and when I paid the system still locked me out, the arrangements plans are made to seize clients goods with out graceful gratitude for the provided service . I was promised help from a uhaul employee and never was accommodated as requested and proposed. No negotiations where honesty or professional supported because if the automotive computer system has no investigation techniques to clear nor clean up messaging to fix disputed references

Eric H  |  Overall Experience 
Rating:
5.0

Easy access, clean, reasonable price!

Constantin A  |  Overall Experience 
Rating:
5.0

Le gestionnaire est très symphat et compétent

BOLIVAR L  |  Overall Experience 
Rating:
3.0

Very hard to contact by telephonr

mary k  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERIC N  |  First Impressions 
Rating:
4.0

It’s an old location so unlike other competitors it isn’t as pristine but the staff is extremely kind, accommodations and helpful and it serves my needs.

Kathleen M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

laura r  |  Overall Experience 
Rating:
4.0

Very friendly and helpful staff!

giroud l  |  First Impressions 
Rating:
2.0

Shaena Napoleon was great! Amazing service!

YOUCEF B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Benjamin A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thaddeus B  |  Overall Experience 
Rating:
5.0

Shaena Napoleon and her staff are very friendly and efficient!

MICHELE S  |  Overall Experience 
Rating:
5.0

Friendly capable staff

Thaddeus B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NADEEM H  |  Overall Experience 
Rating:
5.0

The staff are amazing friendly people and I would recommend this place to anyone looking for a storage unit. I was there for years and never had any issues.

rashid s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

marc d  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Annie B  |  Overall Experience 
Rating:
5.0

It was a very pleasant experience. The staff was very kind and friendly, (Sheena, Angela, Cesar, Patel) they were always available to help. The building was always clean and safe. It was a pleasure to be one of their clients. I will continue doing business with U-Houl at the Jean-Talon Ouest branch.

ZOSMA R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Izzy B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra B  |  Overall Experience 
Rating:
1.0

The staff was great but the experience with U-Haul in general was bad. I made a reservation more than 3 weeks in advance and when I arrive, they told me that they don’t have the storage available. Now the price was almost double compared to what I initially thought I would pay. There is not possibility to give me a discount for the mistake. I called U-Haul several times and none of the agents told me about the storage availability issue.

laura r  |  First Impressions 
Rating:
5.0

Super service comme d'habitude de la part de toute l'équipe. Un grand merci spécialement à Shaena et Angela qui fond un super travail ! 5 Étoiles !

YACINE A  |  First Impressions 
Rating:
5.0

Staff are very helpful, nice & friendly.

Joel M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gagendeep s  |  Overall Experience 
Rating:
5.0

A-1 Service very friendly staff

I.N.S D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amrit K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victoria S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiran M  |  Overall Experience 
Rating:
3.0

1st) You are more expensive then other storage companies, Even other uhauls. 2nd)When we recently changed account holders we gave you a new credit card # to charge our monthly fee, you didn't charge it and sent us late fee's then when I called to pay and wonder why it had been late someone from your office told me they didn't have any credit card info however when I was re reading the number to him he said oh yeah we have that one on file. But you never wanted to reimburse me the late charges even tho it was clearly your mistake.

Fibrenew W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patel a  |  Overall Experience 
Rating:
5.0

The staff who processed my rental were extremely helpful, informative, pleasant, and great in every way. They answered all my questions and were incredibly thorough and supportive. They really made my life easier and I appreciate that a lot!

KATHERINE E  |  First Impressions 
Rating:
5.0

Tout était parfait.

nadine b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SABRINA A  |  First Impressions 
Rating:
5.0

It was an excellent 3 years experience, thank you!

josephine c  |  Overall Experience 
Rating:
5.0

The manager Shaena Napoleon and Angela go out of their way to make you feel comfortable and that all your needs are met they make us feel like familly

Michel B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dan S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHERIKA H  |  First Impressions 
Rating:
5.0

Angela was extremely efficient, knowledgeable and courteous. She is definitely an asset to U-Haul at Jean Talon in Montreal.

luigi b  |  First Impressions 
Rating:
5.0

Amit P was fabulous to deal with. She made it very easy for us to rent storage.

Alex M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ketly T  |  Overall Experience 
Rating:
4.0

Shaéna and the team are very nice and helpfull

Rollande V  |  Overall Experience 
Rating:
1.0

Manager NO GOOD VERY RUDE

JEFFREY D  |  Overall Experience 
Rating:
2.0

My overall experience at UHaul was very poor. I have reserved a 10' storage unit as a part of my month of free storage when reserving a UHaul truck at the Jean-Talon location in Montreal. I had ensured my reservation was confirmed about 2 months before the move. When I got to the location, they told me that the general UHaul team and the Jean-Talon UHaul team were not in contact, so the reservation was never made in their system. So instead of the storage unit I reserved, I had 2 options: A) take a much smaller unit with them (as that was all that was available) or B) go much further in Laval and put my stuff in their storage unit. The staff overall was very nice and the facilities were adequate, but this obviously was not what I wanted. Would not recommend this to a friend.

Daniel S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean-Simon V  |  Overall Experience 
Rating:
5.0

I would like to emphasize the EXCEPTIONAL service from the staff at the Jean-Talon location. We rented trucks several times and this storage over the last year and she was oustanding in her performance with us.

Patrick H  |  Overall Experience 
Rating:
5.0

Staff is very friendly, helpful and always pleasant. Excellent experience.

Traie P  |  Overall Experience 
Rating:
5.0

Fantastic customer service. Thank you

Timothy G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Genevieve D  |  Overall Experience 
Rating:
5.0

Great team and so helpful especially Angela !

Nathalie G  |  First Impressions 
Rating:
5.0

Les employés de la succursale rue Jean-talon ouest sont hyper sympathiques et professionnels. Les aires communes et storage sont impeccablement propres

Nancy B  |  First Impressions 
Rating:
4.0

Pensez à rénover les unités d'entreposage, surtout le plancher.

Mohammed R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICE R  |  Overall Experience 
Rating:
4.0

Les employés sont top

LEONIE P  |  First Impressions 
Rating:
5.0

Juste exceptionnelle , service agréable avec la bonne humeur et le sourire. Ils ont prit le temps même si il le l'avais pas toujours du faite de client un peu d'désagréable. Je reviendrai avec plaisir ;)

QUANNAH -  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

oumarou-barkire a  |  Overall Experience 
Rating:
5.0

It’s convenient and friendly approach

marizza b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mathieu r  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lucas d  |  First Impressions 
Rating:
5.0

Les personnes qui travaillent sur jean talon son exceptionnelle

DANNY S  |  First Impressions 
Rating:
4.0

Il serait utile que les conteneurs à déchets et à matières recyclables dans le stationnement soient accessibles durant les heures d'accès. Ils sont barrés avec cadenas dès 15h au départ du concierge. Ce n'est pas très pratique.

PHILIPPE C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brigitte A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

simon o  |  Overall Experience 
Rating:
5.0

J'ai recommandé U-haul à d'autres personnes.

VIATA B  |  Overall Experience 
Rating:
5.0

The young lady who helped was excellent

MARIA K  |  First Impressions 
Rating:
5.0

Thank You for a wonderful service! Service agents Angela and Manager Shaena Hats off to a wonderful service! ❤️❤️❤️

dejon b  |  Overall Experience 
Rating:
1.0

J’ai arrêté la location de mon local au milieu du mois donc je devrais avoir droit à un crédit puisque je n’ai utilisé le local que 15 jours au lieu de 1 mois. Plainte à suivre.

Jean-Christophe D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SAMIULLAH C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio e  |  Overall Experience 
Rating:
5.0

No problems at all. Easy access, well lit.

DON B  |  Overall Experience 
Rating:
5.0

C'est ma 1ere expérience, et je suis très satisfaite. J e recommanderai à qui me questionne, cette solution. J ai été très bien accueillie et conseillée. Merci

nadine b  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dan S  |  First Impressions 
Rating:
5.0

The staff were so helpful and friendly

ELLEN R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOEL R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

clean b  |  First Impressions 
Rating:
5.0

If I have to, I will certainly use U-HALL again .The staff were polite and helpful .

BERNADETTE P  |  Overall Experience 
Rating:
4.0

Very pleasant and helpful staff!

Rosalie J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MarieNadine E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

berbue c  |  First Impressions 
Rating:
2.0

the representative didn't know where to find my reservation details. I gave the reservation confirmation number and my contact number but waited 20 minutes for him to find the reservation. When he directed me to the storage unit, it was dirty with debris. It wasn't clean at all. The lock of the unit wasn't working. The key is not working. If I wasn't in a rush to leave town, I would look for another storage unit. Is it really safe to leave my bvelongings there? That made me leave the valuables with a friend rather than in the storage because of security issue. Lock is not working!!!

MaKarlaLuisa G  |  First Impressions 
Rating:
5.0

The first time I went inside the U-hual office they only had small storage available and the next day when we went in for an upgrade, it was shaena who helped us. She went beyond to help us with our issue so I would give her 10-10 for everything she did. I would like to say to please be nice and patient when moving they understand the stress.

maria T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Juan G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OMAR M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marlinda c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIELE A  |  Overall Experience 
Rating:
4.0

The only problem was hardly parking space and dock area, you have to wait long or return when someone finish off loading their stuff.

SherryAnn R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathryn R  |  First Impressions 
Rating:
1.0

Will not deal with them again.

ISOBELLA T  |  Overall Experience 
Rating:
2.0

No parking space, have to be keep moving for vehicles to pass, have to wait more than an hour to get the space to offload my items.

SherryAnn R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SOCIETE E  |  Overall Experience 
Rating:
3.0

If you're driving any large vehicle, you have little to no room to maneuver. We spent more time just trying to get in/park/allow other cars going the opposite direction through in the tiny lot than the actual time inside. Reducing the number of vehicles in the lot or expanding further back might be the best course of action because while everything inside was great including the staff, the parking situation made it a less than stellar experience.

Brian M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amrit K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rajiva L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerrolyn D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pierre D  |  Overall Experience 
Rating:
5.0

Had an amazing experience. Very nice staff.

yousef m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jean-marc r  |  Overall Experience 
Rating:
1.0

Must wait in line for hours to access someone in the office. Information communicated in the office differs from the Web site. Paying to extend access hours is frustrating Only 1 of the 2 loading docks for car was in order during my stay, which caused long delays

Alexandre C  |  Overall Experience 
Rating:
5.0

Merci équipe sympathique et professionnelle.

Stéphane C  |  Overall Experience 
Rating:
5.0

Service à la clientèle excellent.

ndoye e  |  Overall Experience 
Rating:
4.0

Merci pour toutes les années que nous avons louer notre entrepôt, vous avez été serviable et toujours accommodant. l'équipe de l'Oréal

LOREAL C  |  Overall Experience 
Rating:
5.0

The staff was polite and very helpful and guided us through the process of moving in and where our storage locker was located. Highly recommend this UHAUL location. ******

John N  |  Online Move In 
Rating:
3.0

The price is too high Also the car is 384$ 😳 so I took my stuff with Uber 24$

leila j  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Emmanuel L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lumanglas m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNNY H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adjtoutah k  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cheryl G  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RAFIK R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daphne e  |  Overall Experience 
Rating:
3.0

I did empty my storage 2 day before my expiration and staff wasn’t busy too much I spend 25 minutes to make sure they confirm I vacant my locker then I received 5 am after 4 days for my locker payment with late fee!! This not a fare! work

Jamshaid K  |  Overall Experience 
Rating:
2.0

The manager of this location is horrible with customer service. Treats people horrible and has zero empathy. Horrible client experience I would never come use this location again.

JACQUES E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mohammed D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SALEH M  |  Overall Experience 
Rating:
5.0

La commis, je crois qu'elle s'appelle Sarah était d'une extrême gentillesse. Bravo!!!

Marco C  |  First Impressions 
Rating:
2.0

Mercidieu was great, everything else about U-Haul was horrific. Especially the website and anything to do with phone contact. I don’t know if there are worse customer centric companies but I have never run across one.

Douglas S  |  Overall Experience 
Rating:
5.0

Merci très bon service et personnel très aimable

Stéphane C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Francois L  |  Overall Experience 
Rating:
4.0

Personnel disponible et serviable correspondance par courriel, rapide Accès rapide à l'information requise

Mireille D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stéphanie A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ladjel M  |  Overall Experience 
Rating:
4.0

Overall I got great service, easy access, convenient location, easy payment. I had a couple of issues, though. I was supposed to get a month for free but the system didn't seem set up to properly to do that, and I had to contact U-Haul to make sure I would get my free month (they did honor it though). I also wanted to end my contract a week earlier but their system was down and I didn't go in during the week because of lockdown restrictions and my own sleeping habits. I think this location may need to upgrade their systems but overall, the experience was very good.

Peter C  |  Overall Experience 
Rating:
3.0

Bonjour, Une des meilleures expériences avec une gérante (Line) et équipe toujours disponible avec le sourire depuis 5-6 Ans. Hélas, depuis une année, la gérante souvent absente pour des soucis de santé, la nouvelle équipe est incompétente avec 3 mauvaises expériences de suite. C'est la seule saison pour laquelle j'ai décidé d'aller voir ailleurs.

Amine A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chantal T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CEDRIC S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASPER M  |  Overall Experience 
Rating:
5.0

Nous avons loué le local 2042 UHaul Jean-Talon O de sept. 2009 à nov. 2020. Le service a toujours été impeccable. Au cours des années, nous soulignons la courtoisie du personnel à notre égard, l'excellent travail de Mme Line Vaillant pour répondre à nos interrogations et ses suggestions pour régler le PEU de problèmes survenus au cours de ces 11 années. Le seul commentaire moins positif (et pour lequel il y a peu ou pas de solution) est le peu d'espace de stationnement pour les locataires aux heures d'achalandage. Même dans ces situations, le personnel a fait son possible pour nous aider, quitte à déplacer des camions UH. C'est sans hésitation que nous avons recommandé UH Jean-Talon O à nos amis.

DIANE L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDRE L  |  Overall Experience 
Rating:
3.0

The first time I moved in, September 27, the guy who did my contract was actually rude. He shouted at me and my husband to enter « one at time ». My husband and I were together. I had to go in alone. The guy was impatient. When I went back to pay my renewal yesterday, October 26, there were two different guys quiet and friendly who did not shout « one at a time ». Your staff behaviour is inconsistent.

laura t  |  First Impressions 
Rating:
5.0

The facility was secure, however the hallway was not well lit. The lights in the hallway to the room we rented were inconsistent. Some lights were always on, however often other lights were off, leaving the hallway somewhat dark. These lights were not triggered by motion.

Estate P  |  Overall Experience 
Rating:
4.0

First time I have used this kind if facility. Reception staff very helpful and friendly.

Jerrolyn D  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

SAIF S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johanna S  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful.

Michael V  |  First Impressions 
Rating:
2.0

Very disappointed in how they dealt with closing out of our space. For months we were charged. Even after repeated calls and emails.

TAVIS J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

samuel A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUISE S  |  Overall Experience 
Rating:
5.0

Seulement rain qui est un mauvaise employés n'a pas le service a clientèle vous été une super équipe enlever la pomme pour de votre équipe

YANICK C  |  Overall Experience 
Rating:
2.0

Point 1: votre sondage n’est pas vraiment en français. Point 2: lors d’un dégât d’eau, je n’ai pas été averti que mes biens pouvaient être endommagés. Point 3: il a fallut que j’insiste très fort pour que j’ai un local de remplacement ( le dégât d’eau était de votre responsabilité, pas la mienne) Point 4: je n’ai reçu aucune aide pour déplacer mes biens dans un autre local que vous alliez me faire payer plus cher que mon local initial Non, je ne considère pas avoir reçu un bon service. J’ai quitté pour un autre entrepôt d’une autre compagnie Non, je ne recommanderai pas votre endroit. Merci

Gaetan G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danielle G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elliot I  |  Overall Experience 
Rating:
5.0

The Manageress, Line Vaillant, is wonderful!! She goes out of her way to do the best she can for her clients and is always friendly, hepful, and generally makes the experience a really good one. I finally closed my locker of 25 years as I am moving to Ontario, and I went to Line and opened a small locker for the overflow while moving. As always, an easy, unstressed successful solution is found. Line is super accommodating and I do believe this is what brings people back. It is for me! Thank you, u-Haul and team!

LINDA M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Émilie-Rose B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ionut O  |  First Impressions 
Rating:
1.0

Found mouse or rat poop in my storage unit. Also, I saw a dead mouse on the first floor, took a picture of it as proof. I cancelled my contract 3 days after my reservation due to the filthiness of the place. Such a waist of money. The guy at the front desk didn't seem to care at all and he told me there's nothing he could do for me. I called the manager the next day, was told I would get a cal back. I'm still waiting. I'm so dissapointed by the service.

Kattie C  |  Overall Experience 
Rating:
5.0

Was great experience I love you guys and the staff

BENJAMI K  |  First Impressions 
Rating:
3.0

I eould like to receive confirmation that my automatic monthly paiements will stop, since I emptied the storage unit on May 30. Thank you.

Natalie E  |  Overall Experience 
Rating:
5.0

The only negative comment is that the space I had reserved was overbooked. But on the flip side, the Manager upgraded me with an other space for a good price.

SABRINA R  |  First Impressions 
Rating:
5.0

Good Service!

Hardeep K  |  First Impressions 
Rating:
5.0

Very knowledgeable staff and it helps that they're bilingual. It was easy to set up for my team in Montreal (I am located in Toronto). We had to make changes, and we were informed on many options. Thanks!

CORNERSHOP C  |  First Impressions 
Rating:
5.0

Perfect for us! Thank you!!!

Dave L  |  Overall Experience 
Rating:
5.0

Line Vaillant the manager is wonderful!!! She took care of us and answered all questions we had. Her professionlism and the way she interacts with clients is outstanding. You should be so proud to have her affiliated with your company!!!

Interconcept I  |  Overall Experience 
Rating:
5.0

I left the premises since I have practically zero income due to the epidemic

Peter H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Faneva d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alfred P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karl M  |  Overall Experience 
Rating:
1.0

Lighting did not work near my storage unit and was not fixed promptly when I reported it. Upon moving out, i discovered that mice had entered the unit. Many items ruined. Terrible experience.

BENJAMIN F  |  Overall Experience 
Rating:
5.0

Manager went above and beyond on everything possible couldn’t ask for a better service.

Kevens L  |  First Impressions 
Rating:
5.0

Bon service belle équipe

Repare 9  |  Overall Experience 
Rating:
5.0

We want to thank specially Mrs. Line Vaillant.for her assistance and amazing work. She is very kind and professional.

Centre c  |  Overall Experience 
Rating:
1.0

The staff is outrageous. They are simply not capable of doing anything. They dont want to be there.

Laurent- O  |  Overall Experience 
Rating:
1.0

It full time of rat my locker my staff got damage and smell. I have picture to be posted on Facebook to warn people about the Jean Talon Uhaul full of rat my belongings got damage.

Jonathan D  |  Overall Experience 
Rating:
5.0

The staff were friendly and helpful this made my task much easier. I would certainly recommend this site to a friend, France Olsen

Frances D  |  Overall Experience 
Rating:
1.0

If you don't mind being mistreated or yelled at or not having your reservations being honoured (twice, for a locker and a truck) or being coerced into staying when I wanted to get out, then go ahead.

ALEXANDRE L  |  Overall Experience 
Rating:
5.0

excellent.

youcef n  |  Overall Experience 
Rating:
4.0

Good!

MAI X  |  Overall Experience 
Rating:
1.0

The service is good once you're being served, but the waiting time, especially on a weekend, is absolutely ridiculous!! And the employees also agree! They should hire more people (for the weekend).

Anaida A  |  First Impressions 
Rating:
5.0

very good

LILY S  |  Overall Experience 
Rating:
1.0

The hallways were well lighted but there was no light inside of the storage and it was infested with mice There were mice droppings and pee on all my stuff There was even some mold Very unsatisfed 337

MARY C  |  Overall Experience 
Rating:
5.0

Super bon service à la clientèle!!!!!!

Nathalie P  |  Overall Experience 
Rating:
4.0

All staff were very kind. My storage unit was unavailable but they managed to find me another space I could use. I left feeling pleased by their additional help! Thanks!

Candice K  |  First Impressions 
Rating:
5.0

Mrs Vaillant was very helpful. She did her best to find a solution to my needs. She was very cordial and professional!

Alexandra C  |  First Impressions 
Rating:
5.0

The staff were incredibly friendly and helpful.

Sarah H  |  First Impressions 
Rating:
5.0

J’ai vraiment vraiment adoré le service je recommande

Repare 9  |  First Impressions 
Rating:
5.0

J’ai apprécié énormément l’accueil et la courtoisie de madame Vaillant ainsi que le personnel, à tout moment. Un grand merci ! Je recommanderai certainement vos services

France M  |  Overall Experience 
Rating:
1.0

you should find a new manager mme line shes very impolite she talk very rough and if you not agree with her she will hang up the phone in your face the rest of the staff are perfect

succes c  |  Overall Experience 
Rating:
4.0

The manager last night, Lynn on March 14th, was very helpful in showing me how to use the facilities and ensuring me of the safety of the premises.

Margaret E  |  First Impressions 
Rating:
5.0

The employee was very helpful and energetic

hani k  |  First Impressions 
Rating:
1.0

Learn English!

CARLOS C  |  Overall Experience 
Rating:
3.0

When I had an issue with waste disposal the staff started threathening me with a fine and used a very accusatory tone. After18 months as a well paying client I expected better.

Isabelle J  |  Overall Experience 
Rating:
5.0

Very good service. Thank you.

samira g  |  Overall Experience 
Rating:
5.0

Tout le monde a été gentil et attentif à mes besoins. Au delà de mes expectatives!

Jean C  |  Overall Experience 
Rating:
4.0

The service was excellent and provided us with the temporary need for storage space in a location that is close to downtown Montreal.

ROBERT E  |  Overall Experience 
Rating:
5.0

really perfect with a wonderfull team . keep the smile

Amine A  |  Overall Experience 
Rating:
1.0

Si je dois répondre à votre question, vous devrez faire cette page web avec la possibilité qu'elle soit en FRANÇAIS. On est au Québec ma parole!

Julien L  |  Reservation 
Rating:
1.0

worse experience ever this is the second time i move and i go with uhaul & I make a reservation and get my reservation number and the location of pick up and when I go to take the truck its not there!

amira t  |  Reservation 
Rating:
1.0

Rats destroyed my possessions. There were no rat traps. The halls were dark, lights taken out. Some staff were very good, but the manager at 3850 Jean Talon O., Montreal, was unprofessional.

SUE M  |  Overall Experience 
Rating:
2.0

They changed my storage size twice, the day before and on the day I arrived. The lights did not work and they didn't change them. Also changed the time of the truck I reserved to move out, twice.

ABIGALLE T  |  Overall Experience 
Rating:
5.0

The representative was very helpful and gived an excellent service.

fidahoussen h  |  Overall Experience 
Rating:
4.0

The technical support was rapid.

alice l  |  Overall Experience 
Rating:
4.0

After 8 years of goods storage, I was very surprised to find my belongings in good state of conservation. This is the most powerful signal of your good services. I am greatly satisfied.

NAFIOU I  |  Overall Experience 
Rating:
1.0

Your employees committed a fraud in the handling of the sale of the contents of unit 309 The buyer of the contents was not allowed to get what he paid $675 for. Martin your employee and Line

BRUCE M  |  Overall Experience 
Rating:
1.0

No one answers the phone because you are so short staffed. When they do answer they placed me on hold twice for a n extraordinary. They charged me for an extra month when I prepaid which I had to ge

Elisabeth W  |  Overall Experience 
Rating:
5.0

good service

Sani C  |  Overall Experience 
Rating:
4.0

X

Guy R  |  Overall Experience 
Rating:
1.0

I made a reservation via the web site and receive a confirmation. two days after when a I arrive to the facility, the unit was already ren and there is no other unit to replace. The agent was excellen

Ali T  |  Reservation 
Rating:
5.0

Good service

maxime b  |  Overall Experience 
Rating:
5.0

Plus I profited the fact that storage was very close to my home and, very close to the Echo site for disposal of unwanted things and also very close to a place where to leave useful things for gifts.

Jose H  |  Overall Experience 
Rating:
5.0

Very solution

gerard b  |  Overall Experience 
Rating:
5.0

Friendly and pleasant, staff.

TONY P  |  Overall Experience 
No reviews have been submitted for this location.
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