Customer Reviews for Ultimate Performance Auto & Truck Repair Inc
(U-Haul Neighborhood Dealer)

Rating:

1.0

We asked for paperwork showing we dropped of the trailer and the guy said no paperwork. I said i can i prove i dropped off the trailer. He said you do not. Had to call U-haul 3 times the next day as it showed we still had the trailer. 24hr later got the email . Will never us

Rating:

5.0

Be open when you have an appointment. Wait time was 1 hour and 38 minutes. The office worker shows up in pajamas and bed head. She was a very kind girl.

Rating:

1.0

The manager came out to attend to us after a half-hour wait, with hair like Albert Einstein or as if she'd just been struck by lightning, smelling of marijuana, and with another woman covered in tattoos.I don't know what's wrong, but it took, without exaggeration, at least 45 minutes to an hour to process the rental. They said their system was malfunctioning. They never explained to me that there was a time limit for delivery. The vehicle and on Saturday she called me very angrily to ask when I planned to return the truck, me believing it was $19.90 per day Plus $1 per mile, I wasn't worried. And it turns out that for 4 days of rent without moving the truck at all He charged me $75 first, and then $250, so $335 for having the truck parked. I thought at most it would be $100 plus another $100 for insurance, miles, and gas. And the worst part is that they put the truck on hold and threatened me.By reporting it as stolen when I had already handed it over on December 21st Very bad experience, the worst.

Rating:

2.0

There is no personnel in the field to help me to remove trailer.

Rating:

5.0

I only went 14 miles and got it back 1 hour early will I get reimbursed for that

Rating:

5.0

Quick and easy

Rating:

3.0

What’s the point of a reservation at a certain location and having changed to a place an hour away?

Rating:

5.0

A little bit faster

Rating:

5.0

When we dropped the trailer off there was staff to guide up with the trailer and they did all the disconnect for us. It was a quick and simple process to return the trailer.

Rating:

1.0

Nobody was really about to help with the return and when I knocked On the door it looked like it was someone house and a little boy maybe 5 yrs old answered the door.

Rating:

1.0

The location we went for pick up of truck and dolly was horrific. The lady who helped us at the desk was a young girl who I could tell had zero experience. She was FaceTiming her mom to get instructions on how to complete my reservation. I mentioned we ordered appliance dolly and she proceeded to take pics of the tow dolly. I reminded her that’s not what I ordered and then they didn’t have an appliance dolly and told me to pick it up at another location. The whole process took an hour. She was FaceTiming her mom the entire time acting like this was a huge inconvenience for her. The mother was yelling at the daughter because they couldn’t coordinate or communicate with each other. It was a shit show and they’re a bunch of hillbilly’s. I was so annoyed I went to Home Depot to rent a dolly.

Rating:

5.0

Just make sure the price is accurate