The tires were bald— could barely make it up a slight grass incline- had to tow it up They charged for an appliance dolly at drop off that was not on the truck I need a $200 Credit or I will dispute my charge card
JAMES R
Customer Reviews for Ultramar Aylmer
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employee there had no idea how to attach the tow dolly. There should be some sort of small trainings to the employees of the dealarships. Also I picked up my equipment that I booked (truck, tow dolly, appliance and furniture dolly) from all different places than I made reservations on. This was annoying and stresful to not knowing that you will get for sure what you booked.
Murat DMaybe not have them park the vehicle's so close to one another.
GARY MThere were two people booked and only one truck. Your location is shit. The people didn't know how to check out the truck for me. manager had to be called and come into work from home. Fucking terrible experience.
ROGER KComplete restructure of the u-haul company.
BRUCE G