No demo of vehicle. Wasted 20 minutes of paid time figuring out vehicle. Could not call store to ask about slight extension of booking. No answer Forwarded to call center on one call. Recording said hour wait to talk with someone. That was frustrating and poor/ and should not be acceptable as customer service. Forced to rush and ended up moving a number of items in my own vehicle. No ramp on 10’ truck. Most pictures online show ramps. Previously rented truck was next size and had the ramp. I assumed they all did. No ramp resulted in more time to move.
Brad LCustomer Reviews for U-Haul Moving & Storage at 11 St West
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was closed
Rod LGreat service from the team on 11th street in Saskatoon.
Timothy GABS light comes on when on hyway, cannot use the cruise control on 3,000 mile trip. told front desk but did not seem to care.
Michael aIf a customer hasn’t used U-Haul before and you are in line behind him at the counter it is too long a wait.
ARTHUR WService was not good. It took long for service and only one staff seems to be working, while the other one has zero customer service
Jendo IOnly one staff available to attend people i was wait more than fifteen minutes just because of shortage of staff.
Muhammad AThe equipment could be maintained a bit better the wheels needed lubrication
TERRY HEmployees with bad attitude because he had to do his job. The person who came in 5 min later came and helped . Won't be back there if I can help it
Kevin HI was very well taken care of by all of your staff. Counter wait times were a little bit long, 3 kiosks and only one or two staff. Not a big issue.
TIMOTHY KThank You UHaul. The Caucasian guy with the beard was great. He seemed overworked though. No other staff were present. Felt sorry for him.
Tim GHello, The two staff members who were on the day I rented are clearly over worked and under paid, in my humble opinion. Despite that fact, they were both engaged, efficient, knowledgeable, and nice. A Seke fellow set me up, and an older gent with a beard whose certified in all areas closed the contract. Both individuals provided me with great service in a quick and timely manner. I was in a rush both renting and returning and they made it easy. Thank you to them both. If no raise, which I know UHaul is very tight with, please at least take the time to personally credit them for a job well done. They deserve recognition, as I can confidently say this was not a one-of situation, but how they operate, even in the busiest of times. Kudos to the staff at my nearest UHaul location on Miller, as well. They have been wonderful in all interactions over my many years of business work your company. I definitely do not agree with many of UHauls policies and practices...but your employees at these two locations are keeping your customers such as myself, a long term customer across multiple platforms, coming back. Thank you
JOHN KService was friendly and good. Sometimes the wait can be long as only one staff at the front counter.
Josh HKeep it up
Jomark ATreat all costumers equally and welcomed
PAUL BGood, quick check out
Sukhjinder VEverything went well. I like the supplied lock for the truck back, the handles to help get in and out, the gas use estimate on the check sheet, the moving blankets, the heavy-duty furniture dolleys, the side mirrors, pickup and drop off was so easy, quality moving supplies eg. Packing tape. Plastic wrap. Boxes.
Michel LThe app made the rental booking process easy. Trailer appeared older, but was in good repair. Facility was nice and new. Staff helped with the hooking/unhooking of the trailer.
Chris HThe car was very dirty and of course very problematic. The delivery time was very, very long and despite booking it a few days ago, the car was not delivered at the desired location and I had to use Uber and my costs actually increased. I would not recommend anyone to use it under any circumstances.
amir bThe whole process was seamless, and the staff were very helpful and kind.
Okechi ICan’t say enough good things about the staff. This was my second time at this location and both experiences were great. Keep up the good work
Ian PMy car was clean still they charge me for cleaning
Md IVery good.
John MEverything went great, very efficient,,staff polite and knowledgeable. Good job everyone!!
Ian PVery smooth transaction and very easy drop off after hours.
sohail qTruck at 50 shakes n sent t.v falling that was tied up and had tire imbalance that vibrations n serious shacking of belongings to cause damages very upset n had clean up mess n hlas n drop off t dump n extra milage and full and your fault contacting customer service and claim
Erin DSpeed up customer service front desk
ricky gUhaul as a whole needs to implement a credit of some sort when a unit comes back over what it was sent out with. I started with a quarter tank, which would not be great given i was moving things out of town. So I put fuel in before starting to load, I ended with over half a tank and there is no compensation. They will charge you if you do not bring the unit back with the same amount of fuel, but will not do anything for customers if they return it with significantly more fuel than they picked it up with. That just seems wrong to me.
Aaron CI ordered 2 dozen blankets but only had four in the bag on the wall of the truck. It was fine but but not what I needed
Jeff GActually repay the deposit back to the customer
Chad HA very good experience as always. Nice people nice facilities
Ryan EStaff were friendly and had helpful!
Colleen PMy uhaul cargo was easily booked over the phone by the representative on circle drive, Saskatoon, SK. It was helpful. And the pick up was easy. Drop off does take some time but I like that you can take pictures to show the fleet was dropped off in same condition.
Onyeka Athe service is slow, gas was not filled completely when picked up. The cost is greater then expected. it is not what you claim the rental will be as mileage adds on it is more .
Alejandra uCouldnt pay for ubox
Cheyene fWas rushed to return because they double booked.
Keenan GAll good
Bill TDidn't have the trailer at pick up time with the truck. Had to do separate billing than tried charging more because of that when I came back. Charge me twice as much initially because you wanted dropped off in USA not crossing the border because of the problems with outsiders
BRADLEY WI was sent to this location from another location as the truck I had signed up for was not available. The staff were friendly and very helpful and go me on my way. However there was only one person doing everything, so had to wait for about 15 min until someone appeared to help me.
MYRNA LVery friendly, moved the pickup date a day forward without hassle. Did forget moving blankets, but understand given date change.
Richard BVery nice to deal with very helpful great people
Byron KWas parked in a two foot deep snow bank was over my knees to get into the vehicle had 8 inches of snow on the windshield and hood with no snow brush to clean it off needed to use my arms. The driver wiper blade insert was falling out I had to repair before taking the truck
DOUGLAS LWas charged $65 for 16 mile total trip for 2 hours and 45 minutes. Also added $25 gas (more than 1/4 tank they claim to give). Experience was ok but expensive
Austin RThe staff are very friendly and helpful. I was pleased with my experience. Only recommendation I would make is to also rent the wiring connector conventors. I had to purchase one to go from 7 pins on my vehicle to 4 pin on the trailer and I will likely never use again.
BARBARA KGreat experience
KAMALPREET SDelayed pickup by one day due to weather, original order had trailer drop off in Lloydminster. When U Haul changed the pickup time, they also changed the drop off point without any notification. Nothing on the phone when rescheduling, nothing at the pickup when signing the contract. Had to make a 40 mile round trip instead of a 10 minute trip to any of the 3 Uhaul dealers in Lloydminster. Very unimpressed! INSURE YOU VERIFY AND PRINT OFF YOUR CONTRACT. Don’t trust what they do online! Additionally, trailer had lighting issues that I had to contend with.
Dean OClean trailer next time,
Blair TThe manager was the only good part of this location. The worker didn’t show up the morning of my pick up to open the store and I had to wait 45 minutes. But the manager did everything he could to help out. When my family dropped off the U-Haul the worker was trying to charge extra to them because of the gas and it was very unpleasant but when speaking to the manager myself that was not the case.
Kelley MWe rented trailers two weekends. The first trailer was much better and towed much better. Service was fine.
Karen BThe lady that got me out the door was great, knowledgeable. It was fast and easy.
Kyle WNice place to rent u haul trucks.
Criag rBest location in Saskatoon, friendly people environment
MILAN PStaff were very helpful and friendly
Dale WExcellent customer service!
Gail MIn my first visit, there was only one person working there and I was waiting a while in line. I was not told that I needed to give them 24 hours notice before getting access to my own storage unit. They told me that they also couldn’t access my unit because they ran out of gas for the forklift and had to come by the next day. They also said they couldn’t find my contract although one had already been drafted. They said that they had my name under another unit and got me the wrong box despite telling them exactly what my box number was. I felt the staff was highly incompetent. I went to Storage Mart and they had everything lined up for me before I even showed up. Asides from renting the moving van I will not be coming back. The staff also made more excuses and complaints about their own facility and management than actually helping me out. The staff was also more concerned about staying past their working hours than helping me out.
John N | Overall Experience