They have no drop box for the key. Nobody there knows anything about Uhaul. Spent 2 hours on the phone trying to figure out where to drop the keys so we could return the truck.
MARK R
Customer Reviews for Ultramar
24/7 Rentals
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Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not enough space for parking. most parking were packed.
Darshankumar PThe key drop off is a combination box that you have to call uhaul support to get during business hours and wait on hold. It’s very inconvenient and should be made into a normal key dropbox. There also isn’t any signage at this location about where to park the truck.
Emma Lonline pick up is so awful, very conplicated. dont know why 9 KM way with10 inches truck need 121 dollars.
Bill ZWas not able to leave the key. Gas station worker was not helpful at all. Could not get the code for the lockbox, sat in the parkinglot for over an hour on hold with 2 different uhaul numbers, lady on the online chat said there should be a drop box that didn't need a code and there wasn't, she did not help. Ended up leaving with the key because I had my son with me. I better not be charged for this.
Erika J