Customer Reviews for Underground Sales
(U-Haul Neighborhood Dealer)

146 reviews

394 NY Rte 264   Phoenix, NY 13135

(315) 668-0075

Location Hours

  • Mon-Wed: 10 am - 5 pm
  • Thur-Fri: 10 am - 7 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(315) 668-0075

394 NY Rte 264
Phoenix, NY 13135

Services at this Location:

Location Hours

  • Mon-Wed: 10 am - 5 pm
  • Thur-Fri: 10 am - 7 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

victor A. 
Rating:
5.0

very knowledgeable and courteous owner

David G. 
Rating:
5.0

Customer did not leave a comment.

victor A. 
Rating:
5.0

Customer did not leave a comment.

victor A. 
Rating:
5.0

Customer did not leave a comment.

Rayleigh S. 
Rating:
3.0

Customer did not leave a comment.

Phillip B. 
Rating:
1.0

The trailer we were given, the tires were so bald the metal was showing. I have pics to prove it. And the roadside assistance guy said it wasn't us that did it and he gets this problem all the time.

Andrea M. 
Rating:
5.0

Customer did not leave a comment.

Horace V. 
Rating:
5.0

Customer did not leave a comment.

victor A. 
Rating:
3.0

Left turn and stop signal did not work. Had to buy a new on. Right side parking light on the topdid not work. Left tire had 5 psi in it when i got home from picking it up and it had to be filled up multipe times during the trip

Drew K. 
Rating:
5.0

Customer did not leave a comment.

victor A. 
Rating:
5.0

Customer did not leave a comment.

victor A. 
Rating:
5.0

Customer did not leave a comment.

victor A. 
Rating:
5.0

Our u haul partner was awesome! Very responsive and professional. Appreciate him and his service.

Peter W. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
3.0

I was late picking up the truck because I didn't know I had to be there right at 10 AM. And was told that I was late and I almost gave my truck away.

Melissa H. 
Rating:
4.0

Customer did not leave a comment.

Matthew M. 
Rating:
3.0

Owner was very nice

Tyler D. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
1.0

I was lied to about my rental of a utility trailer, the location I had reserved for pickup was changed at the last minute by the local U-Haul regional office and made me drive to a different location and cost me time and gas and the trailer I picked up was dirty and filled with debris and broken glass from the previous rental , a absolutely unacceptable condition and dangerous this was a horrible experience, I never want to do business with your company again !!!!

gregory T. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
3.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

ronnie S. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Easiest guy to deal with

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

joel L. 
Rating:
5.0

Great people no hassles

Victor A. 
Rating:
5.0

Best uhual service ever

Victor A. 
Rating:
5.0

Great service

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
1.0

The employee at this location did not follow any COVID precautions. Wearing of masks is mandatory in public stores and is the expectation.

David W. 
Rating:
5.0

Customer did not leave a comment.

Kristina T. 
Rating:
5.0

Thank you for your service

OD H. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

Customer did not leave a comment.

MARGE C. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
3.0

Customer did not leave a comment.

Randall O. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
5.0

Quick, easy and friendly. Clean equipment that was ready to go.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
5.0

Nothing. Doesn't get any better than this. Always satisfied.

William D. 
Rating:
4.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Excellent experience

sergio S. 
Rating:
2.0

Was told different prices than charged

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany N. 
Rating:
4.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD C. 
Rating:
5.0

Customer did not leave a comment.

Cindy B. 
Rating:
1.0

The trailer was covered in snow when we got there the hitch on the trailer had issues wich held us up 45 minutes then we were on our back we had the same problems took us 1 hour to get it unstuck so a hour and 45 mins of our time wasted!!! Prob will not rent uhaul again seeing as when I called them they didn't seem to care that they rented us a unit that was not working correctly!

Lee houghton H. 
Rating:
4.0

Customer did not leave a comment.

Joseph G. 
Rating:
2.0

Unit was buried in snow and not cleared off at all. Had 0 assistance hooking up trailer.

Dylan U. 
Rating:
5.0

As usual the staff are prompt and courteous.

Philip D. 
Rating:
5.0

Customer did not leave a comment.

Palmer F. 
Rating:
5.0

Nothing. My contract was ready when I arrived. No waiting around. Excellent service.

Philip D. 
Rating:
3.0

Customer did not leave a comment.

Randolf M. 
Rating:
5.0

Great customer service Fast in and out

Ben J. 
Rating:
5.0

underground sales is the only location I will use - I have had horrible experiences in every location I've used until I went to underground. its the only location I will use again

colleen W. 
Rating:
5.0

only improvement for customers is to use underground sales....it's the only place I rent that I've never had a problem....every other rental in other locations has been nothing less than nightmare....once I went to underground sales - perfect flawless experience every time….I'll never use another uhaul location

colleen W. 
Rating:
5.0

Customer did not leave a comment.

Tracey L. 
Rating:
5.0

Very good experience.

James R. 
Rating:
5.0

Quick and efficient. My paperwork was already completed when I walked in the door to return trailer.

Philip D. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
1.0

Close down this place. Employees are morons. Was given a truck I had to turn around and return because it was for someone else, second truck broke down a mile down the road, no brakes or strearing. Could've been killed along with my daughter. Ridiculous.

Rebecca D. 
Rating:
5.0

Customer did not leave a comment.

Casey G. 
Rating:
3.0

I asked for a supervisor to please call me regarding my experience and no one has so that just goes along with the nightmare we had trying to rent a truck for a few hours use. Terrible!!!!!!

Melissa C. 
Rating:
3.0

Customer did not leave a comment.

Cheri M. 
Rating:
3.0

The truck performance was awful. It took forever to accelerate, the steering was terrible requiring a lot of over correcting making driving it dangerous.

Deirdre B. 
Rating:
4.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

Very accommodating and friendly.

Paula J. 
Rating:
5.0

Above n beyond

Victor A. 
Rating:
5.0

Customer did not leave a comment.

victor A. 
Rating:
3.0

THE WOMAN DID NOT KNOW WHAT SHE WAS DOING

Sabrina B. 
Rating:
2.0

Overall not impressed. Customer service was friendly, but wanted smaller truck and had to rent bigger one. Was looking for bags for mattress and no one was sure. See where I can get charged for cleaning truck and truck cab and box were dirty and had to clean it to move my personal stuff. (Box looked like a junk hauler just did a clean out and used it.) Understand the equipment is old . That is ok.

Steve W. 
Rating:
5.0

Bad weather was coming in on the day I was scheduled to pick up the trailer. The manager came in on Sunday when the shop was closed to give the trailer a day early. Exceptional customer support!

Charles C. 
Rating:
1.0

It was the worst experience ever the truck wasnt even ready to be rented my dad had to clean the snow off it and then when he tried to pull it out to leave there was so much snow around it that it was stuck took about 15 min before getting it out. Also the gas tank they had 3/4 put down on paper but it was not 3/4 i toook a picture. And when i called to explain how it was very un professional and i wanted discount he gave me attitude about it. Very rude people never again.

Joseph W. 
Rating:
5.0

Need no improvement

David W. 
Rating:
1.0

Reservation equipment was not in location had to travel far to get it

marjorie I. 
Rating:
5.0

Professional, friendly and accommodating. Highly recommend.

Bill A. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
1.0

As i was on my two-hour trip to Oswego where I was to pick up my u-haul truck, I received a phone call from the pick up location saying that my truck was not available. There was no other truck there for me to use and I would have to drive to Watertown in order to pick one up. Because this was the only day my family had available to move our mother, you can imagine my frustration. What was most infuriating was as I expressed I absolutely needed a truck that day, the man responded there was nothing he could do for me. I called the 800 u-haul number where the apathy toward my situation continued. From them I was told i had to drive to Central Square where I might be able to get a 26 foot truck (i only ordered a 10 foot), I was offered the 26 foot truck for the same price as the 10. But gas was a bigger expense, the inconvenience put us three hours behind on our already very long journey, and not one person expressed any real concern for what was a very bad situation for my family. I was given a small credit, but not nearly sufficient for the added hours, money and inconvenience. Not one-haul person took responsibility for this problem. Additionally, the 800 number contact person was quite rude as I expressed my frustration. Unfortunately, my family inconvenienced many people as a result of this issue. Thank you for your time.

Marysue A. 
Rating:
5.0

Customer service did not try to contact my friend for verification before asking for an alternate... but got it sorted out

Kelly C. 
Rating:
3.0

Trailer had surge brakes. Checked reservoir & it was almost empty. Put correct fluid in. Put over 1000 miles on trailer & checked fluid level often. Level remained near full. The pull out ramp on the right had been replaced & worked fine. The pull out ramp on the left should be replaced as it was a 2 man job to get it back into trailer.

charles W. 
Rating:
5.0

Smooth transaction, went above n beyond . Will always use this location

victor A. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
No reviews have been submitted for this location.

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