Customer Reviews for Underground Sales
(U-Haul Neighborhood Dealer)

192 reviews

394 NY Rte 264   Phoenix, NY 13135

(315) 668-0075

Office Hours

  • Mon-Wed: 10 am–5 pm
  • Thur-Fri: 10 am–7 pm
  • Sat: 10 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(315) 668-0075

394 NY Rte 264
Phoenix, NY 13135

Services at this Location:

Office Hours

  • Mon-Wed: 10 am–5 pm
  • Thur-Fri: 10 am–7 pm
  • Sat: 10 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Stephen W 
Rating:
1.0

Customer did not leave a comment.

Brian M 
Rating:
5.0

Customer did not leave a comment.

Jessica J 
Rating:
5.0

Customer did not leave a comment.

mary l 
Rating:
5.0

In person rental was flawless. The UHaul app was unusable. Please make a useable app.

Dennis M 
Rating:
5.0

Customer did not leave a comment.

Joshua G 
Rating:
5.0

Customer did not leave a comment.

Phil B 
Rating:
5.0

Friendly people ...everything went as planned.

Florence K 
Rating:
4.0

Gentleman who waited on me very pleasant. Hooked up trailer in seconds and off we went. Loved the spring assist on gate!

Guy G 
Rating:
5.0

Customer did not leave a comment.

william s 
Rating:
2.0

Not sure what the business hour were at this location. I had scheduled for a 6:45 pick up and arrived 10mins late. The guy at the place was complaining about me being late because he had a guy sitting in his driveway to buy a car for 5000 dollars. He explained how I was wasting his time and that I need to be there on time for pickup. Very rude experience .

Frank R 
Rating:
4.0

Customer did not leave a comment.

Malcolm H 
Rating:
5.0

Great costumer service and very nice

john K 
Rating:
5.0

It was an easy process, I don't have any comments for improvement. Thank you.

Ethan J 
Rating:
5.0

Love this place

victor a 
Rating:
5.0

Customer did not leave a comment.

darin c 
Rating:
5.0

Customer did not leave a comment.

carrie p 
Rating:
5.0

Customer did not leave a comment.

victor a 
Rating:
1.0

The owner was late at the store and I got charged more than what I'm supposed to I only went 40 miles they said I went 90 miles there's no way I clocked it I live 17 minutes from my new home it's only 21 miles a way I only did one run with the U-Haul Van then I went right back to U-Haul 21 miles 21 miles that's 42 miles where you getting 90???? 315 560 3087 I would like a supervisor from U-Haul to call me I will never use U-Haul again

Daniel m 
Rating:
5.0

Customer did not leave a comment.

Jamie R 
Rating:
5.0

Customer did not leave a comment.

victor a 
Rating:
5.0

Customer did not leave a comment.

victor a 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Good people

Anthony B 
Rating:
5.0

Customer did not leave a comment.

victor a 
Rating:
5.0

Customer did not leave a comment.

victor a 
Rating:
5.0

Customer did not leave a comment.

victor a 
Rating:
5.0

Customer did not leave a comment.

victor a 
Rating:
5.0

We were running late and called the dealer and he was very understanding. Couldn’t have moved without them. Booked day before as well, so convenient.

Vaughn Q 
Rating:
3.0

Although I probably would use this location again because it’s right down the street it was very difficult because the person working there didn’t know anything about truck rentals and had to keep calling her boss and we were on it timeline and it took about 40 minutes to actually get the truck and get moving so not really her fault but it was very slow !!!

Anne W 
Rating:
5.0

Customer did not leave a comment.

victor a 
Rating:
5.0

Great place

victor a 
Rating:
5.0

Made life easy

victor a 
Rating:
5.0

Customer did not leave a comment.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

victor a 
Rating:
5.0

Facility hooked up trailer and everything was fine. I wish I knew a 6x12 trailer only has a 4.5 foot opening as I ended up not being able to use the trailer.

Chad D 
Rating:
5.0

Victor was very friendly and accommodating. His help with our rental was exceptional.

michael s 
Rating:
4.0

Customer did not leave a comment.

Christina b 
Rating:
5.0

Quick, polite service.

Tracy P 
Rating:
2.0

I honestly returned the truck with more gas that was in it and still got charged for 3 gallons for $15 which is BS. Never Again. Period. Still haven't received any money back from my deposit either. Fu. I have a very good attorney, period. From:Steven DeRochie

Steven D 
Rating:
5.0

First class rental experience. Friendly and accommodating.

William B 
Rating:
3.0

Rented the trailer one way . The dropoff location was 41 miles out of my way. 82 total miles! Had I been warned about that I'd have used my own trailer and paid toll road both ways. Thanks for the warning. Never again!

Nicholas J 
Rating:
5.0

Customer did not leave a comment.

victor a 
Rating:
5.0

Customer did not leave a comment.

victor a 
Rating:
5.0

Polite and very helpful and friendly

Katie J 
Rating:
5.0

Customer did not leave a comment.

victor a 
Rating:
5.0

very knowledgeable and courteous owner

David G 
Rating:
5.0

Customer did not leave a comment.

victor a 
Rating:
5.0

Customer did not leave a comment.

victor a 
Rating:
5.0

Customer did not leave a comment.

Rayleigh S 
Rating:
3.0

Customer did not leave a comment.

Phillip B 
Rating:
1.0

The trailer we were given, the tires were so bald the metal was showing. I have pics to prove it. And the roadside assistance guy said it wasn't us that did it and he gets this problem all the time.

Andrea M 
Rating:
5.0

Customer did not leave a comment.

Horace V 
Rating:
5.0

Customer did not leave a comment.

victor a 
Rating:
3.0

Left turn and stop signal did not work. Had to buy a new on. Right side parking light on the topdid not work. Left tire had 5 psi in it when i got home from picking it up and it had to be filled up multipe times during the trip

Drew K 
Rating:
5.0

Customer did not leave a comment.

victor a 
Rating:
5.0

Customer did not leave a comment.

victor a 
Rating:
5.0

Customer did not leave a comment.

victor a 
Rating:
5.0

Our u haul partner was awesome! Very responsive and professional. Appreciate him and his service.

Peter W 
Rating:
5.0

Customer did not leave a comment.

Victor A 
Rating:
5.0

Customer did not leave a comment.

Victor A 
Rating:
3.0

I was late picking up the truck because I didn’t know I had to be there right at 10 AM. And was told that I was late and I almost gave my truck away.

Melissa H 
Rating:
4.0

Customer did not leave a comment.

Matthew M 
Rating:
3.0

Owner was very nice

Tyler D 
Rating:
5.0

Customer did not leave a comment.

Victor A 
Rating:
5.0

Customer did not leave a comment.

Victor A 
Rating:
5.0

Customer did not leave a comment.

Victor A 
Rating:
5.0

Customer did not leave a comment.

Victor A 
Rating:
1.0

I was lied to about my rental of a utility trailer, the location I had reserved for pickup was changed at the last minute by the local U-Haul regional office and made me drive to a different location and cost me time and gas and the trailer I picked up was dirty and filled with debris and broken glass from the previous rental , a absolutely unacceptable condition and dangerous this was a horrible experience, I never want to do business with your company again !!!!

gregory t 
Rating:
5.0

Customer did not leave a comment.

Victor A 
Rating:
5.0

Customer did not leave a comment.

Victor A 
Rating:
5.0

Customer did not leave a comment.

Victor A 
Rating:
3.0

Customer did not leave a comment.

Lisa H 
Rating:
5.0

Customer did not leave a comment.

ronnie s 
Rating:
5.0

Customer did not leave a comment.

Victor A 
Rating:
5.0

Easiest guy to deal with

Victor A 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Customer did not leave a comment.

Victor A 
Rating:
5.0

Customer did not leave a comment.

Victor A 
Rating:
5.0

Customer did not leave a comment.

Benjamin H 
Rating:
5.0

Customer did not leave a comment.

Victor A 
Rating:
5.0

Customer did not leave a comment.

joel l 
Rating:
5.0

Great people no hassles

Victor A 
Rating:
5.0

Best uhual service ever

Victor A 
Rating:
5.0

Great service

Victor A 
Rating:
5.0

Customer did not leave a comment.

Keith W 
Rating:
1.0

The employee at this location did not follow any COVID precautions. Wearing of masks is mandatory in public stores and is the expectation.

David W 
Rating:
5.0

Customer did not leave a comment.

Kristina T 
Rating:
5.0

Thank you for your service

OD H 
Rating:
5.0

Customer did not leave a comment.

Frank C 
Rating:
5.0

Customer did not leave a comment.

MARGE C 
Rating:
5.0

Customer did not leave a comment.

Victor A 
Rating:
3.0

Customer did not leave a comment.

Randall O 
Rating:
5.0

Customer did not leave a comment.

Victor A 
Rating:
5.0

Customer did not leave a comment.

Victor A 
Rating:
5.0

Customer did not leave a comment.

Victor A 
Rating:
5.0

Customer did not leave a comment.

Victor A 
Rating:
5.0

Customer did not leave a comment.

Victor A 
Rating:
5.0

Customer did not leave a comment.

Lee S 
No reviews have been submitted for this location.

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