Underground Sales
(U-Haul Neighborhood Dealer)

108 reviews

394 NY Rte 264   Phoenix, NY 13135

(315) 668-0075

Hours

  • Mon-Wed: 10 am - 5 pm
  • Thur-Fri: 10 am - 7 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed

Contact Us

(315) 668-0075

394 NY Rte 264
Phoenix, NY 13135

Hours

  • Mon-Wed: 10 am - 5 pm
  • Thur-Fri: 10 am - 7 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Best uhual service ever

Victor A. 
Rating:
5.0

Great service

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
1.0

The employee at this location did not follow any COVID precautions. Wearing of masks is mandatory in public stores and is the expectation.

David W. 
Rating:
5.0

Customer did not leave a comment.

Kristina T. 
Rating:
5.0

Thank you for your service

OD H. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

Customer did not leave a comment.

MARGE C. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
3.0

Customer did not leave a comment.

Randall O. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
5.0

Quick, easy and friendly. Clean equipment that was ready to go.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
5.0

Nothing. Doesn't get any better than this. Always satisfied.

William D. 
Rating:
4.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Excellent experience

sergio S. 
Rating:
2.0

Was told different prices than charged

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany N. 
Rating:
4.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD C. 
Rating:
5.0

Customer did not leave a comment.

Cindy B. 
Rating:
1.0

The trailer was covered in snow when we got there the hitch on the trailer had issues wich held us up 45 minutes then we were on our back we had the same problems took us 1 hour to get it unstuck so a hour and 45 mins of our time wasted!!! Prob will not rent uhaul again seeing as when I called them they didn't seem to care that they rented us a unit that was not working correctly!

Lee houghton H. 
Rating:
4.0

Customer did not leave a comment.

Joseph G. 
Rating:
2.0

Unit was buried in snow and not cleared off at all. Had 0 assistance hooking up trailer.

Dylan U. 
Rating:
5.0

As usual the staff are prompt and courteous.

Philip D. 
Rating:
5.0

Customer did not leave a comment.

Palmer F. 
Rating:
5.0

Nothing. My contract was ready when I arrived. No waiting around. Excellent service.

Philip D. 
Rating:
3.0

Customer did not leave a comment.

Randolf M. 
Rating:
5.0

Great customer service Fast in and out

Ben J. 
Rating:
5.0

underground sales is the only location I will use - I have had horrible experiences in every location I've used until I went to underground. its the only location I will use again

colleen W. 
Rating:
5.0

only improvement for customers is to use underground sales....it's the only place I rent that I've never had a problem....every other rental in other locations has been nothing less than nightmare....once I went to underground sales - perfect flawless experience every time….I'll never use another uhaul location

colleen W. 
Rating:
5.0

Customer did not leave a comment.

Tracey L. 
Rating:
5.0

Very good experience.

James R. 
Rating:
5.0

Quick and efficient. My paperwork was already completed when I walked in the door to return trailer.

Philip D. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
1.0

Close down this place. Employees are morons. Was given a truck I had to turn around and return because it was for someone else, second truck broke down a mile down the road, no brakes or strearing. Could've been killed along with my daughter. Ridiculous.

Rebecca D. 
Rating:
5.0

Customer did not leave a comment.

Casey G. 
Rating:
3.0

I asked for a supervisor to please call me regarding my experience and no one has so that just goes along with the nightmare we had trying to rent a truck for a few hours use. Terrible!!!!!!

Melissa C. 
Rating:
3.0

Customer did not leave a comment.

Cheri M. 
Rating:
3.0

The truck performance was awful. It took forever to accelerate, the steering was terrible requiring a lot of over correcting making driving it dangerous.

Deirdre B. 
Rating:
4.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

Very accommodating and friendly.

Paula J. 
Rating:
5.0

Above n beyond

Victor A. 
Rating:
5.0

Customer did not leave a comment.

victor A. 
Rating:
3.0

THE WOMAN DID NOT KNOW WHAT SHE WAS DOING

Sabrina B. 
Rating:
2.0

Overall not impressed. Customer service was friendly, but wanted smaller truck and had to rent bigger one. Was looking for bags for mattress and no one was sure. See where I can get charged for cleaning truck and truck cab and box were dirty and had to clean it to move my personal stuff. (Box looked like a junk hauler just did a clean out and used it.) Understand the equipment is old . That is ok.

Steve W. 
Rating:
5.0

Bad weather was coming in on the day I was scheduled to pick up the trailer. The manager came in on Sunday when the shop was closed to give the trailer a day early. Exceptional customer support!

Charles C. 
Rating:
1.0

It was the worst experience ever the truck wasnt even ready to be rented my dad had to clean the snow off it and then when he tried to pull it out to leave there was so much snow around it that it was stuck took about 15 min before getting it out. Also the gas tank they had 3/4 put down on paper but it was not 3/4 i toook a picture. And when i called to explain how it was very un professional and i wanted discount he gave me attitude about it. Very rude people never again.

Joseph W. 
Rating:
5.0

Need no improvement

David W. 
Rating:
1.0

Reservation equipment was not in location had to travel far to get it

marjorie I. 
Rating:
5.0

Professional, friendly and accommodating. Highly recommend.

Bill A. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
1.0

As i was on my two-hour trip to Oswego where I was to pick up my u-haul truck, I received a phone call from the pick up location saying that my truck was not available. There was no other truck there for me to use and I would have to drive to Watertown in order to pick one up. Because this was the only day my family had available to move our mother, you can imagine my frustration. What was most infuriating was as I expressed I absolutely needed a truck that day, the man responded there was nothing he could do for me. I called the 800 u-haul number where the apathy toward my situation continued. From them I was told i had to drive to Central Square where I might be able to get a 26 foot truck (i only ordered a 10 foot), I was offered the 26 foot truck for the same price as the 10. But gas was a bigger expense, the inconvenience put us three hours behind on our already very long journey, and not one person expressed any real concern for what was a very bad situation for my family. I was given a small credit, but not nearly sufficient for the added hours, money and inconvenience. Not one-haul person took responsibility for this problem. Additionally, the 800 number contact person was quite rude as I expressed my frustration. Unfortunately, my family inconvenienced many people as a result of this issue. Thank you for your time.

Marysue A. 
Rating:
5.0

Customer service did not try to contact my friend for verification before asking for an alternate... but got it sorted out

Kelly C. 
Rating:
3.0

Trailer had surge brakes. Checked reservoir & it was almost empty. Put correct fluid in. Put over 1000 miles on trailer & checked fluid level often. Level remained near full. The pull out ramp on the right had been replaced & worked fine. The pull out ramp on the left should be replaced as it was a 2 man job to get it back into trailer.

charles W. 
Rating:
5.0

Smooth transaction, went above n beyond . Will always use this location

victor A. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
3.0

Customer did not leave a comment.

William M. 
Rating:
5.0

It went very well.

dawn H. 
Rating:
1.0

My preferred location was changed to 20 miles away from my home two days before i was to pick it up. I had to give gas money to get two people to meet me at the location as i wasn't allowed to leave my car there and needed someone to drive my car home. When i picked up the truck i was given a set of keys, got in the truck ready to leave and was flagged down by the man as he gave me the wrong truck. He then got the keys to the 10' truck which was disgusting. The cab smelled like garbage was in it. The floor and dashboard were filthy. I took several photos of the inside of the truck. The steering wheel and cup holder were sticky. I had to wash them when i got home so i could drive it the next day for two hours with my daughters stuff in it. i went back in the location and let him know it was awful and I would not be responsible for a dirty truck and his comment was "what do you want me to do, the paperwork is already done". When I returned the vehicle, the man i talked to was very sympathetic and advised he would contact someone regarding this as I didn't want to be responsible for the truck still being gross. . I took pictures of the dashboard for the mileage when I started and when I returned it. I had also taken a photo of the confirmation when I first reserved it which proved to be a good idea because when i reserved it they allowed me up to 163 miles from my requested location. When they changed my preferred location they reduced the amount of "included" mileage to 140 and didn't even mention it. So not only did they want me to drive 40 miles further to get the truck and take it home they reduce the number of miles included in the price. My final mileage fell within the 163 so I floored when I looked at my account and was charged more money. I called UHaul and talked to Theresa. I felt she handled my complaint very professionally and really cared about my experience. She put in for a refund on the extra mileage plus suggested an additional credit. I heard back pretty quickly from a regional manager allowing the credit for the additional mileage but nothing more. I will email him back letting him know I should not of had to go to these extremes for the service I should of gotten out of the gate. Not sure the final outcome but i highly suggest you take all precautions when using U-Haul in taking photos and documenting everything that happens as I feel it helped me in this case.

Mary S. 
Rating:
5.0

Our experience was very positive

Kenneth A. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
5.0

I wanted to say hello Joe and the location in Central Square New York is excellent. Thanks again Uhaul . Will be seeing you soon.

derek K. 
Rating:
5.0

Good friendly people

JOHN M. 
Rating:
5.0

As we don't live in the New York State area, kind of hard to promote this location!

Vince W. 
Rating:
5.0

Customer did not leave a comment.

mike K. 
Rating:
4.0

Customer did not leave a comment.

Leo R. 
Rating:
5.0

NOTHING, JUST keep being yourself. Thank you.

raymond B. 
Rating:
3.0

I was charged 190$ when I was quoted $136. I chose to drop off the equipment in Kingston NY in order to get at $35 discount... this was not put through and I was told it would be in Kingston... NOT HAPPY.

Simmone P. 
Rating:
4.0

Customer did not leave a comment.

Patricia P. 
Rating:
2.0

I booked my truck through a local facility. Without receiving any clear notification, my reservation was switched to a new location 40 minutes away. instead of moving the equipment to my original confirmed location, i needed to go out of my way and waste gas and mileage to drive 40 minutes each way. Then i found out this location wasnt even open at the time of my CONFIRMED reservation. So they werent even at the location. When they decided to accommodate me over the phone, they realized the day of that they didnt include any of the additional equipment i had ordered because they had not bothered to actually review my reservation. Therefore, i did not get the dolly or pads that i had ordered. In general, this was a terrible experience.

Victoria B. 
Rating:
5.0

I have rented trailers from this location twice. The people are always friendly and quick to get you on your way.

Shannon H. 
Rating:
5.0

Nothing needs to change, Victor was very helpful and I will use him for any future uhaul needs.

bobby G. 
Rating:
5.0

Awesome customer service!

Penelope H. 
Rating:
3.0

Drop off location was different then my contract stated, received email for this new location,, employee was new never received equipment in so it took awhile,,they had three car Dolly's there so not sure why I had to go out of my way when all I needed was to go 1/2 mile to original drop off,,, but over dolly worked excellent and rental was fair!!

andrew D. 
Rating:
5.0

Very accommodating

nikki H. 
Rating:
1.0

Be able to provide a printed contract and hook up the trailer for the customer.

alonzo A. 
Rating:
5.0

nothing everything was perfect

ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

The trailer was clean and they hooked it up to my truck for me .

wendell S. 
Rating:
3.0

Customer did not leave a comment.

kathy R. 
Rating:
5.0

I don't see a need for improvement here. The rental process was easy both times I rented from here. The location is great and the gentleman that rented the truck and trailer to me was very professional and polite. I recommend this place to anyone in the area.

LONNIE B. 
Rating:
5.0

Customer did not leave a comment.

kathirne H. 
Rating:
5.0

Wonderful to deal with

donna R. 
Rating:
4.0

For a small country place they were very helpful and courteous.

FRANCIS C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

ERIC E. 
Rating:
5.0

Customer did not leave a comment.

Pamela W. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

was a great place the staff was friendly

VINCENZIO B. 
Rating:
5.0

Customer did not leave a comment.

JIM H. 
Rating:
5.0

Very helpful and friendly would defiantly use then again

JAMIE R. 
Rating:
5.0

Customer did not leave a comment.

jim H. 
No reviews have been submitted for this location.

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