Customer Reviews for Union Trailer Sales and Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Union Trailer Sales and Service

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Brandon K. on

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This was an absolute shitshow. They could not find our receipt, kept getting calls several times a day from uhaul about whether we dropped it off yet. It doesnt seem like it was the locations fault but rather uhauls fault. Will not be doing this again

Paula B. on

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Andy P. on

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Representative was not friendly and to hookup and unhook trailer myself. Nice place but poor customer service. Even when I was a recent customer for a new snowblower.

sean v. on

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This is for Uhaul in general. I did not like that the truck came with no loading ramp. Not until after I got home and the loaders came, were they the ones to tell me that only 15’ trucks come with loading ramps. Additionally, there was no cruise control. It made the 19 hour drive pretty miserable. Additionally, the small 10’ trucks have a huge bump over the tires on the inside of the truck. This made loading very inconvenient and tricky. Nothing about this truck was convenient. Had I known all of these things were present when I ordered over the phone, I would have gotten something else or gone with another company. If your trucks don’t come with features that I think most people would expect to find on vehicles nowadays, like loading ramps and cruise control and flat inside storage bed (flat inside of truck) , say that OR outfit your vehicles with those features.

Pamela J. on

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Sue K. on

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Lizabeth S. on

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AARON K. on

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Union Trailer Sales is by far the best Trailer dealer and Uhaul Rental place in the Chippewa Valley. The customer service they provided is nothing short of amazing! I would recommend Union Trailer Sales to anyone looking to buy or rent a trailer or other equipment that they sell.

TERRY K. on

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jamie k. on

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Glenn T. on

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Tony S. on

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Made the reservation by phone. Got to the center, and was told the didn’t have the dolly I needed. They sent me too another center, because they had one. Got there was told they might have it, but the guy who does that stuff isn’t here. Went to another center, rented the dolly at that location to pick up at the sencond location. Finally got the dolly. Used it for what I needed, and tried to bring it back. Locked gates. Called U-Haul, they called the service manager, and said to just leave it by the gate. Got a phone call a couple days later from U-Haul wondering what happened to the dolly, along with an email for a “Jim”?? Not sure what happened after that, but at least I only got charged for the one day..... Very unorganized!!!! Would have been cheaper and less headache to have just had the car towed.