Customer Reviews for United Recycling
(U-Haul Neighborhood Dealer)

186 reviews

808 N Gold St   Deming, NM 88030

(575) 545-5559

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(575) 545-5559

808 N Gold St
Deming, NM 88030

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL K. 
Rating:
2.0

The man that operates/owns this location has two businesses there. The Uhaul business he operates according to the rules of the company, the scrap metal business he operates at the same place is down right thievery. Because of this every person should steer clear of him.

Steve C. 
Rating:
5.0

Nice guys

sarmad K. 
Rating:
3.0

Customer did not leave a comment.

LISA W. 
Rating:
4.0

Make sure everything needed is in truck. Requested and paid for a dolly I never got with the truck..because business was actually closed day of use, I had to hound down a dolly from somewhere else..still haven't been refunded for not getting the dolly.

Rebecca E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

The total amount I was quoted was not the same as the total amount in the end. $50 difference! It has to do with the insurance, but I still think that should've been included in the total I was given. A little frustrating. Also, I paid for 70 miles used 62 and have to ask for my 8 miles refund? I wouldn't of bothered except for the above problem of incomplete information in giving total

Kay Linda M. 
Rating:
5.0

No comments at this time. Thank you!!!!!

Jose A. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
1.0

When I returned the vehicle, it was cleaned, more fuel than when I picked it up. Then was charged an additional $57 dollars. I'll never use this company again. Use another company. Total screw job and it makes me very angry.

Allen W. 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
3.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO P. 
Rating:
5.0

No improvement necessary. The agent met us in the drizzle rain and said we didn't need to get out of the car to check in, and if the wind was blowing in he would go to the other side of car. We have dealt with this same dealer before and he is always very professional and customer oriented. This was an in town move and returning the truck was easy too. We will always choose this dealer anytime we need to rent a truck.

TOMMY A. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Stanley J. 
Rating:
5.0

The two young men who assisted me we're so helpful and prompt. I didn't have to wait AT ALL. Very well mannered and friendly. 5 stars!

Kati H. 
Rating:
5.0

Nice guys, made it super easy & quick!! Real hardworking guys! Thank you! Super affordable too.

GERARDO L. 
Rating:
3.0

Helpful staff. Knowlegable.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

MIMI R. 
Rating:
3.0

Customer did not leave a comment.

Charles V. 
Rating:
5.0

Customer did not leave a comment.

Osvaldo G. 
Rating:
5.0

They are very helpful

Wayne W. 
Rating:
3.0

I had checked in online. Arrived and I still had to wait for them to get order in place. It would be nice to show up and pick up faster as I was traveling and was in a hurry.

Mirna R. 
Rating:
5.0

Customer did not leave a comment.

Kisha P. 
Rating:
3.0

Customer did not leave a comment.

HOWARD H. 
Rating:
4.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Mirna R. 
Rating:
5.0

Customer did not leave a comment.

RIYADH M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

I have rented from United Recycling on a few occasions!! These guys are great to work with. I would recommend and have to help or small local businesses. Great job United Recycling and Thank You Again!!!

DANIEL E J. 
Rating:
3.0

I understand that if the equipment leaves the yard its your loss but I believe that it depends the situation like for example I rented a trailer to haul a car but I didnt used after all so I went back within 30 mins or so and the guy didnt even gave a break I even told him to charge me for couple of hours but he was kind of rude and unprofessional.

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

April C. 
Rating:
4.0

Make sure there is enough gas to get tot he gas station without running out when you pick it up.

Mary B. 
Rating:
3.0

Be better organized so the wait will be less.

Dennis M. 
Rating:
4.0

Na

LUIS D. 
Rating:
4.0

Both ends very professional. Easy to deal with. Deming and las vegas new mex. wish one way was as cheap as single day but you cant have everything.

Joe W. 
Rating:
3.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Good all the way around. Wanted 6x12 trailer. None available. Went next size down and compensated with extra day. Did one way. Drop off was good too. Easy. Thanks

MICHAEL M. 
Rating:
3.0

My only complaint is that no one seemed to be aware of the pandemic. The office was small, no one wore a mask, and there was no social distancing. If the absence of a pandemic this facility would be fine. I would not recommend to a friend but I would certainly recommend to Trump supporters.

Timothy H. 
Rating:
1.0

I dropped off a day early at 4:50pm and the place looked closed. Hollered for about 4 or 5 minutes is anyone here. Finally an older man came out eating a sandwich and asked do I have someone to help. I said no so he grabbed a shovel and put it under the hitch to try and get it loose which worked. I asked if he needed my name and he said no he just needed the trailer number. I said ok and left. Then days later I get a message saying that I didn't return. WHAT A LIE!

ANNE H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Jose T. 
Rating:
3.0

Very helpful and available right away

ANNE H. 
Rating:
3.0

Hours of operation and, appearance .

Rueben G. 
Rating:
4.0

Customer did not leave a comment.

Glenn B. 
Rating:
5.0

Customer did not leave a comment.

Jose T. 
Rating:
2.0

The windows on the truck were filthy inside and out.

BRIAN M. 
Rating:
4.0

Customer did not leave a comment.

Lisa W. 
Rating:
3.0

The man said he charged me 159$ and 234$ was taken out of my account

Adriana G. 
Rating:
5.0

Staff at pick location were amazing

Adolfo L. 
Rating:
5.0

Great customer service, they had me in and out!

Ian S. 
Rating:
5.0

Nothing everything was fine

craig A. 
Rating:
4.0

I did not speak to anyone at this location as I dropped off the trailer I rented after hours but the self checkin was simple and the yard was neat and clean easy to find a location out of the way to park the trailer

Michael B. 
Rating:
5.0

Customer did not leave a comment.

GRISEL M. 
Rating:
5.0

Customer did not leave a comment.

Rebbecca C. 
Rating:
5.0

Customer did not leave a comment.

Jesus O. 
Rating:
5.0

Excellent service don't change anything, thank you

mark B. 
Rating:
1.0

Have those boys stop trying to rob people

Kat M. 
Rating:
3.0

It's a recycling center...if you want pretty this isnt the place. If you want to rent a truck or trailer...they're pretty good at that.

Charles R. 
Rating:
5.0

Receive a courtesy call 30 mins before pick up time.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Sandra W. 
Rating:
5.0

This location was fast and awesome. Then people here were absolutely friendly and caring. Please consider paving the area.

Darleen J. 
Rating:
3.0

Customer did not leave a comment.

Mike C. 
Rating:
4.0

Customer did not leave a comment.

J D R. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey J. 
Rating:
3.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

The Staff Were Extremely Helpful And Very Nice!! Job Well Done!!

carlos P. 
Rating:
3.0

I was very UPSET that I had to drive from El Paso to Deming to pick up this truck! I reserved a truck for 7AM on Wednesday and was called on Tuesday morning that I could pick up the truck on Tuesday afternoon. I stated that this wouldn't work for me since I had movers coming at 9AM to load the truck! After calling the people that were loading the truck, they couldn't come later to load the truck. I called back and said they were putting me in a bind - they stated that this was the best they could do unless I wanted to drive to Deming to pick up the truck! Not really convenient in the middle of a move! I had a friend drive over an hour to get the truck- lots of extra time and money for gas. I have a friend that is doing this same move next year and I can't say I would recommend UHaul. I informed the lady that I grew up with UHaul and never even thought of using any other company! I feel as if a lot of unneeded stress happened for this move. To be clear this has nothing to do with the Deming location bit everything to do with the El Paso location!

Karen F. 
Rating:
5.0

Good juggling to find me a truck out in Deming. An O.K. deal even though the rig I got was way bigger than requested. This was not a problem until... we had to fill it up with gasoline. Ouch!

Thomas W. 
Rating:
5.0

Great customer service, very friendly!

frances N. 
Rating:
5.0

Customer did not leave a comment.

Micheal E. 
Rating:
1.0

First, very young people using bad language the entire time I was there. I order online and requested two dollies. I drove 50 miles just to get the truck. Then drove another 50 miles before I realized no dollies.

Tina H. 
Rating:
5.0

Wonderful experience! They really helped me to get my move done on time And within budget,very helpful & professional.

Rigel O. 
Rating:
2.0

I was charged more than I was told I would be... on the invoice there was an email for questions... I sent my question to that email 4 days ago and have no reply.. I am not happy.

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
3.0

Customer did not leave a comment.

chris F. 
Rating:
5.0

I did an online request but the u hual where I lived didn't have any the next day it was for so they sent me an hour away from where I was going gave me mileage but gas is expensive and that used a lot just to go pick it up than drive it home but better assurance of equipment would be nice the location I was sent to was awesome !!!! Helped me out a lot !! And made sure I got the price I was given online

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

Steve T. 
Rating:
5.0

Customer did not leave a comment.

Edgar M. 
Rating:
5.0

Customer did not leave a comment.

Rami A. 
Rating:
4.0

Customer did not leave a comment.

Jazmin O. 
Rating:
1.0

Not very honest in their dealings with customers. Returned the trailer to this location put it right in front of the door they had to move it to get in the office. They charged me 4 extra days rent after the term of the contract. That is criminal and I had to fight to get my money back. You need to take these shady dealers out of your system because I will really have to be desperate to use U-Haul again.

Lloyd T. 
Rating:
5.0

Great service

Santos T. 
Rating:
5.0

The staffs are friendly and nice.

stephen M. 
Rating:
5.0

They opened after hours to help us out. We had vehicle problems and needed a truck to get to CA from NM.

MIKE M. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

very good service and friendly staff

Okley V. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
3.0

Customer did not leave a comment.

Brian R. 
Rating:
3.0

Given that this location's main business is recycling, I don't fault that the facility had other stuff going on than the Uhaul rental. The owners were very friendly and helpful. My actual complaint would be not with the facility but the fact I had made reservations for the unit weeks in advance, and in spite of this ended up having to drive 80 miles round trip out of my way to get the unit rather than have one locally in town as my reservation had indicated would be the case. On a number of prior occasions I have had had similar experiences, being promised a local unit that at the last minute is no available, necessitating a long drive to keep plans on track.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Francis C. 
Rating:
4.0

Customer did not leave a comment.

margaret M. 
Rating:
5.0

Customer did not leave a comment.

Jesusita L. 
No reviews have been submitted for this location.

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