Customer Reviews for United Rent A Car

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of United Rent A Car

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

daniella T.
Rating:

The drop off location was awful. Employee was very very rude. I disconnect the trailer and had to wait and wait for them to come out and check in the unit. I said hello 3 times they just kept walking and we're extremely rude. I would never use this location as a pickup or drop off location. It also was dirty and difficult to park trailer very narrow Ally area used for u-haul.

Stanley H.
Rating:

Review the dates of the contract with the customer. That computer or clerk changed the return date which caused a lot of frustration when the truck was due back before original schedule

EDWARD S.
Rating:

The whole experience was quick and easy, great dealer !

cindy P.
Rating:

She was awesome and the inside smelled good and clean

jonathan P.
Rating:

Truck was not clean when checked out. Drove 14 miles prior to return. Truck returned in the exact condition that it was given to me and they charged a $25 "cleaning fee". There was another hidden fee for returning it after hours that wasn't posted anywhere until I read the signed contract. The fee was equivalent to an additional day so we kept it the additional day instead of being assessed the "convenience" fee. After calling about the cleaning fee the location was unable to help me and unable to look up the closed contract and directed me to call a number for uhaul. I called and they had to open a case which will take days to resolve. I am reversing the CC charge until this issue is resolved and will have nothing good to say about uhaul and their hidden fees or thelocation itself. I'm going to leave them this bad review as well. I have pictures of when I rented the truck and when it was returned as evidence of this fraud.

Craig C.
Rating:

Customer did not leave a comment.

kelly W.
Rating:

Customer did not leave a comment.

Jenny S.
Rating:

I've rented here a few times and its clean, quick and the customer service people are nice and answer every question I had. Will rent here again.

Kathleen S.
Rating:

Customer did not leave a comment.

Steven C.
Rating:

The customer agent over the phone are rud and want to just argue with you.. I had prof I paid in cash in writing and yet the agent didn't care.

Benjamin J.
Rating:

Customer did not leave a comment.

GEORGIA T.
Rating:

The service I received was unacceptable. The equipment I scheduled to pick up was confirmed 3 or 4 times. When I arrived to pick up the truck it was ready. The auto tow was not. I was charged for all equipment and told to come back to pick up the auto tow equipment. When I returned to get the auto tow, I was told they could not attach the auto because it was broken and guy who serviced equipment was not available. The clerk at the counter stated she has been trying to get in contact with him for days. I spoke with U-Haul's customer service staff “Alex” who was very rude, Alex would not provide a customer service number to file a complaint, he hung up on me, would not allow me to speak with another person until my third call. Alex located a auto 136 miles away. I did not receive any accommodations for the out of area expenses to pickup the auto tow. I was on a tight time line to travel from Ridgrcrest to Daytona Beach Fl. I would like to be compensated for the gas to Lake Isabella, CA back to Ridgrcrest CA, it was not my error. U Haul staff/equipment provider confirmed my rental then made me responsible for their error. The customer staff treated me with disrespect on speaker phone for the on-site staff to hear how I was being treated. Unacceptable. Please contact me regarding this matter at 324-449-1300. Sincerely Georgia A Jackson Thompson Gajt1019@aol.com Lawof9626@sbcglobal.net

James C.
Rating:

Customer did not leave a comment.

Brian B.
Rating:

Truck was pretty dirty. Could immediately tell the previous renter smoked inside the vehicle. There was ash forward of the steering wheel on the dash. Broken chips in the center console and floor along with French fries. A pair of dirty socks was on the floor in the passenger foot well. Half drank bottles were littered behind and under the seats. A sticky syrup was near the cup holders. The windshield was covered in bugs and had to be my first stop to clean it off. If this truck wasn't rented for work purposes I would of not accepted it. None of these vehicles seem to have cruise control as other locations do.

Michelle N.
Rating:

Customer did not leave a comment.

Samuel S.
Rating:

Person at store had no idea how to hook up the trailer. Also had no blankets, I asked that the blanket charge removed from my bill before I left. Lady at Ridgecrest did not did not remove from bill. Had to explain what happened at Final destination.

TRAVIS J.
Rating:

Customer did not leave a comment.

MONICA M.
Rating:

Customer did not leave a comment.

Kristina C.
Rating:

Please clean the truck cab and wash windshields and mirrors.

Robin S.
Rating:

Customer did not leave a comment.

Paul F.
Rating:

Customer did not leave a comment.

Philip B.
Rating:

Customer did not leave a comment.

Matthew S.
Rating:

Ed was great. Air conditioned office was very clean. Ed was very friendly and helpful. Very patient.

Tristan P.
Rating:

Remove the selection of 8foot pick up truck. I choosed this and it was not available in the area so i had to choosse i bigger truck and pay more.

LUIS G.
Rating:

Customer did not leave a comment.

Tuan T.
Rating:

Customer did not leave a comment.

Brian S.
Rating:

Customer did not leave a comment.

Edward M.
Rating:

Customer did not leave a comment.

james F.
Rating:

using the mobile app made the whole process simple and speedy.

Sabrina M.
Rating:

I did have an issue with the first truck, but came back and they made it right. Great customer service.

David B.
Rating:

Thank you

SONIA A.
Rating:

Customer did not leave a comment.

Dennis B.
Rating:

Customer did not leave a comment.

Mark D.
Rating:

My truck was not clean inside the cab or the storage area. The girl that checked me out on the day of my pick up seemed rude with her reply when I asked a simple question. She did not explain anything about the fueling. I am disappointed with this person. The other girl I reserved the truck from a few day prior was very helpful though.

Thomas C.
Rating:

Customer did not leave a comment.

Virginia C.
Rating:

Very nice place. It was the first time I used this location.

Felipe O.
Rating:

Everything was great! The moment I walked in to the moment I left.

Stewart K.
Rating:

Customer did not leave a comment.

Randy F.
Rating:

Henderson location on Boulder highway are rude and helpless

JOSEPH O.
Rating:

Inside cabin of Cargo van was dirty, Sticky substance on console and floor. Interior windshield was dirty and covered with a oily film. Very hard to see at night with oncoming traffic.

William D.
Rating:

No problems, transaction was easy and quick.

Nancy K.
Rating:

Great customer service.

Leonard B.
Rating:

I see no need for improvement.

Ulises R.
Rating:

I rented this vehicle on 12/8/2019 at 10:04 am and returned it the same day at around 10:00 pm. I used the vehicle for a total of 10 miles. The gas tank started at 7/8 of a gallon. Before returning the vehicle i filled it back to 7/8. The after reciept, which i did not sign, said i returned it with 3/4 tank. The tank never even reached 3/4. I was charged $11.50 for 2 gallons that was not needed to get the tank to 3/4. I know 2 gallons does not get this vehicle to 3/4 from 7/8 because i put roughly that many gallons to get to that fill from a little more than 3/4. I will never do business with this company and am putting in a complaint with the BBB.

Shawna J.
Rating:

Customer did not leave a comment.

Lois M.
Rating:

We had to pull the car dolly to hook up ourselves and it was missing one of the fasteners to hold the chain on. The wait was over 30 minutes. Under staffed

James K.
Rating:

The radio did not work properly.

John R.
Rating:

Nothing it was perfect.

Raymond W.
Rating:

Customer did not leave a comment.

Brandon R.
Rating:

Customer did not leave a comment.

Catherine O.
Rating:

Customer did not leave a comment.

Elizabeth M.
Rating:

Best uhaul in ridgecrest. Irma was excellent customer service provider. I will rent again from this location.

Wendy E.
Rating:

Great customer service, outstanding service & very very clean building

James S.
Rating:

Customer did not leave a comment.

Shontesha T.
Rating:

Customer did not leave a comment.

James M.
Rating:

Excellent

JOHN K.
Rating:

Customer did not leave a comment.

Case D.
Rating:

After doing a walk around to inspect the trailer, some help disconnecting it would have been nice. Instead it was hot and I had to figure it out myself.

Kimberly H.
Rating:

I felt like I had been bait and switched with pricing. I originally reserved the trailer through another center for a specified price. The online reservation never asked if it was one way or in town. On the pick up day, my reservation was changed to a different location. Upon arriving, I was charged significantly more than the initial reservation (went from approx $40 to $130). The employee seemed unable to be able to do anything to help me with the pricing and I had to move my kid to college so I had to suck it up and pay it. This was EXTRAORDINARILY frustrating. I am not very happy with UHaul in this regard. On a positive note, the employee was helpful with hitching up the trailer. Also, the trailer had NOT been cleaned out prior to my rental. When I got home and opened it, it had trash in it.

Jennifer W.
Rating:

Customer did not leave a comment.

Timothy S.
Rating:

Great and friendly staff

David J.
Rating:

Customer did not leave a comment.

BUDDY S.
Rating:

Customer did not leave a comment.

Buddy S.
Rating:

Customer did not leave a comment.

Ronald M.
Rating:

I was very displeased with my uhaul experience today. I made a reservation to pick up a truck at 7:30, and received a confirmation email to pick up a truck at 7:30, but when I arrived at 7:30 the app and website said my pickup was scheduled for 9:00. What!? That was a problem since my moving crew was showing up at 8:00. I had to waste half an hour on hold with customer service to get the problem fixed. My confidence in uhaul's reservation system has been severely reduced, and I may choose a more reliable company in the future.

WILLIAM B.
Rating:

Customer did not leave a comment.

Debbie C.
Rating:

Everything was excellent...

J F.
Rating:

Was originally sent to a non-exsistant uhaul location all the way across town, and had to drive all over the place. This was after our initial reservation was screwed up and put us 2 hours behind. Very long terrible day

Thomas D.
Rating:

Customer did not leave a comment.

KAREN V.
Rating:

Customer did not leave a comment.

jeff F.
Rating:

more help with services.

ELIZABETH E.
Rating:

NA

Philip H.
Rating:

We arrived on the weekend and had to check into our temporary housing after 3 pm. I unloaded as quickly as possible but the Uhaul location closes at 3 pm on weekends. I wasn't looking forward to pulling the trailer around for another day, so I called the after hours number anyway. The gentlemen was so accommodating to stay late so that I could drop off after hours. It meant a lot and I wanted to say thanks!

Peggy S.
Rating:

No problem ??

brenda L.
Rating:

Customer did not leave a comment.

Anna M.
Rating:

Was lied to about cost...certain aspects were never mentioned. Clerk never asked for driver's license or who would be driving. My 16 year old grandson could have been driving for all she knew. She was rude, abrupt and totally indifferent. Had to resort to calling corporate in Phoenix. The pads were not in the truck as ordered. The price was far more excessive than told. Will never, ever do business with U-Haul again and will tell everyone I know about my experience. The local people here in Palm Desert (where truck was returned) were very pleasant and concerned. The Ridgecrest office was the problem. Thank you.

John M.
Rating:

Very confusing and hard area to get in and out of. Pleasant employees however so would recommend!!

harold H.
Rating:

Customer did not leave a comment.

Samantha S.
Rating:

Customer did not leave a comment.

Jimmy L.
Rating:

Customer did not leave a comment.

Lamarr I.
Rating:

Truck was not like the previous one we picked up. It was "picked-up" clean status but you can tell it wasn't attended too. Also, the mobile pickup 24/7 app does not work again, we tried and it kept giving us an error message at this area. we had to revert back to picking up the keys at the office. thankful they were open.

Lamarr I.
Rating:

have more effective troubleshooting ideas when there is an issue with the new "my pickup uhaul" mobile option. The mobile option was not able to locate me and so i ended up having to do in office pickup. The process was an 1 hr long due to the troubleshooting issue with the mobile option plan.

John H.
Rating:

Customer did not leave a comment.

Manuel V.
Rating:

Good service

JOHN W.
Rating:

Customer did not leave a comment.

Jonathan S.
Rating:

Friendly and efficient service, couldn't ask for more!

TRAVIS J.
Rating:

Customer did not leave a comment.

Douglas T.
Rating:

Customer did not leave a comment.

MARILYN C.
Rating:

Customer did not leave a comment.

Shirley N.
Rating:

Very friendly, no hassle service. Quick and easy.

MARILYN C.
Rating:

Very courteous service with a smile. The truck did leak inside at the back when I drove in rain.

TONYA G.
Rating:

Have employees well trained to save time.

FRED B.
Rating:

Customer did not leave a comment.

David T.
Rating:

Customer did not leave a comment.

Donald H.
Rating:

Customer did not leave a comment.

Lorry F.
Rating:

Customer did not leave a comment.

DENEYCE J.
Rating:

Just slightly annoyed that I was charged for two gallons of gas when I literally drove eight miles, but the worker was very nice and fast.

Jason S.
Rating:

There was a chip in the window he didn't write it down then they kept my deposit

Wanda G.
Rating:

I would recommend this business to everyone. They are open 7 days a week and super friendly and helpful....

Maher A.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top