The truck was fine. The problems with my encounter was the home office being rude and disrespectful. They had zero concern for fixing the issue or even being cordial. I was not able to get names of the people that were disrespectfula and rude. When they answer the phone, they do not identify themselves. When you ask their name, they tell you to mind your own business. I was an hour away from filing a small claims suit due to the billing issue sna reluctance to fix the error at the oocal level. If I could rate -6 stars, I would. U-Haul needs competition to force them to improce thier porocesses and operations.
JASON P
Customer Reviews for Universal Services Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fantastic, easy in easy out.
Gregory TBecause it wasn’t a Uhaul site, we had to call for someone to come to the office. The staff were very nice and one man was training. But overall, we got the truck and we were in our way with no trouble.
DAVID HI was not the one dropping off, my driver dropped off at midnight. I did get a voice mail message saying that this location could not take the 26' truck because they were not allowed to, Very disappointed in the experience.
CARL W