Great customer service
Ramonda B
Customer Reviews for University Car Wash & Detail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I am VERY disappointed in the service I received!! I have worked in customer service for over 2o years!! I know what it takes to provide EXCELLENT service!! I was hung up on by your presentative! My calls were transferred more than 3 times because no one wanted to take responsibility for the position they held! I was charged an excessive amount for miles in the amount of $253.00!!!! I WILL NOT RECOMMEND YOUR SERVICE TO ANYONE!!! THERE NEEDS TO BE A TOTAL RECONSTRUCTION OF THE ENTIRE STRUCTURE AND FRONTLINE CUSTOMER SERVICE WORKERS! UHAUL IS IN BUSINESS TO MAKE MONEY AND NOTHING MORE NOTHING LESS!!! THERE IS NO MORALITY FOR A HUMAN OR COURTESY!! I WENT TO ONE OF THE LOCATIONS AND THERE WAS A SAD FACE EVEN ON THE TRASH CAN!!! THAT LERTS ME KNOW TRASH IS NOT SAFE AT UHAUL OR HAPPY TO GET EVEN TRASH FROM YOUR PROPERTY SO WHY WOULD I WANT YOUR SORRY SERVICE!!!!
TANGLA MWe will never book with U-Haul again nothing to do with the location of pick up but there was a lot of miscommunication and confusion a rate for U-Haul overall would be a 0star for me
Tyshawna DWas closed. No one was at site. Was supposed to open at 8 am. We drove in at 8:40 but no one was there. Called the number and it went to voicemail. They did call me right back and said oh hold on we will be right there. Did come quick and was courteous but I expected for this to be an open place of business and not have to call someone.
Justin BThe dollie did not work
DAVEITA WHad to wait for the owner to arrive to get the rental truck.
Rodney RThere wasn’t a ramp. There has always been a ramp when I have rented a truck. This made loading very hard.
julie gThe truck cab could have been cleaner and had an odor.
Robert BGreat customer service, great price and no problems on our long haul across country.
Sandra WYou have to move cones out of the way to drop off equipment and they don't update the system when the unit is returned. I kept getting an email asking when I was going to return the unit after I had already dropped it off. Also, the facility is too small for the 26ft Uhaul I dropped off
BRIAN GThis location gets an A+++++++ from me, very professional, I'd advise anyone to shop with University
Terrence WMake sure the trailer was legally licensed. Did not notice until turning it in that the tag on the license had expired. That is rather important and UHaul should be ashamed and I deserve a reduction in my bill. It could have been a real problem if I was stopped
Harris W