Customer Reviews for University Emission
(U-Haul Neighborhood Dealer)

181 reviews

355 University Ave SW   Atlanta, GA 30310

(404) 792-4912

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(404) 792-4912

355 University Ave SW
Atlanta, GA 30310

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
4.0

The truck was clean, but it didn't run well. The check engine light was on, the gas needle didn't work. I rent from them often. This was the first time, I had an issue. Over all best place to rent a uhaul from. Great people and, customer service.

CLARISSA J. 
Rating:
4.0

Customer did not leave a comment.

ALLAN H. 
Rating:
3.0

Customer did not leave a comment.

CHARLES B. 
Rating:
1.0

Was dropped off at 355 university Atlanta GA. It was the 3rd place they sent us too. We said Douglasville not 26 miles out of the way in the middle of the getto.. I don't care who you are.. You would of been scared too.. Omg! Are you kidding me. We will not pay the extra fee for that area.. If I had kids with me... It was a night mare very unhappy with the end of our trip

ROBERT W. 
Rating:
1.0

the number they have on uhaul and on google is disconnected. I had no directions have how to drop off the stuff and had to direct myself. there was no way to lock up the dolly. so if it got lost or stolen it would be on the customer, but the company did not provide the details. it seems I was charged more than my actually payment. however, i do not know because after 4 calls, I waited two hours to speak to someone about my receipt on the customer service line and no one ever answered

angelic K. 
Rating:
5.0

Customer did not leave a comment.

IVIE N. 
Rating:
5.0

Customer did not leave a comment.

EDDIE H. 
Rating:
5.0

Friendly, Knowledgeable and Professional!! Great choice!!

NICOLE T. 
Rating:
5.0

Customer did not leave a comment.

DARLENA B. 
Rating:
4.0

Customer did not leave a comment.

JENCINE K. 
Rating:
5.0

Customer did not leave a comment.

DESZERAE T. 
Rating:
5.0

Customer did not leave a comment.

CHIQUITA J. 
Rating:
3.0

Lock was so messed up that customer service had to give me a different truck. The truck back door lock was also broken, so the entire duration of our time with it our belongings were unsecured in the back.

Tiara A. 
Rating:
5.0

Everything went well with me renting a uhaul I went online and it is easy as 123 great

BRENDA B. 
Rating:
4.0

Customer did not leave a comment.

SHANEL S. 
Rating:
3.0

I'm being charged extra and I dropped off the trailer and they was closed. Than I was checked in a day and a half later. This is highway rubbery.

JOHNSON J. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
4.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Easy and convenient

THOMAS G. 
Rating:
1.0

The phone number on the website is incorrect for this location. I have called (404) 792 - 4912 numerous times and the number is disconnected. I picked up the truck at University Emission, 355 University Ave SW, Atlanta, GA 30310. Once I arrived the representative was really nice, stated I had to take the 20' truck and not the 15' that I reserved online because it was going out of state. He did not do a walk through with me nor did he give me the paper with picture of truck for you to mark/note damages on the truck. From the emissions building, he pointed out the 20' truck and I noticed the skirt to the truck was damaged. I said to him there is damage to the truck. He said yes, it is already in your contract. You can review it online. I even bought the insurance just in case. Of course, in the rush I was in I did not take pictures or videos because I took his words as good faith. If you are going to rent please video and take pictures of everything. CYA!!! Also, there was heavy rain the day I rented the truck and the roof leaked causing my boxes, rugs and leather furniture to be soaked. This has been the worst experience ever with U-haul at the 355 University Ave location.

Oil M. 
Rating:
3.0

Customer did not leave a comment.

keyan H. 
Rating:
5.0

Customer did not leave a comment.

XAVIER M. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN C. 
Rating:
5.0

The young man was very,very helpful he show us how everything works. After the one on one training I really felt comfortable on driving and towing my vehicle to SC. Thank you for all you do!!

DEBORAH L. 
Rating:
5.0

I picked up the u-haul truck before the business hours, 7am. I called the day before, and the guy who answered was familiar with my reservation and assured me a truck was reserved. I was able to use the app to pick up with no issue at all. A u-haul rep did call my alternate contact, who needed to be available to pick up the phone, in order to get the key out of the lockbox. The truck was as clean as I would expect for a u-haul.

Nikita F. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Honor your reservation times and show empathy when you don't.

T'SHAWN C. 
Rating:
4.0

The mobile pick up was not straight forward. It is long and convoluted. All information you need should be done when the reservation is done. The extra step of having someone verify my identity is a shot in the dark. People do not answer spam calls so it to several call to several people to have it verified. If you have my liscense and credit card that should be enough. Took over an hour on this process

Layne F. 
Rating:
4.0

Customer did not leave a comment.

SHELIA P. 
Rating:
4.0

The guy who ran the place was very stand offish and not friendly at all. Maybe because it was hot, who knows. Would not recommend this place to anyone.

Nykea W. 
Rating:
4.0

Customer did not leave a comment.

Shekita H. 
Rating:
1.0

The person who was running the pick up location on university ave was not helpful and very rude to me. I would not recommend anyone use this pick up location. We asked for help and we're just completely ignored and we were also insulted

Bailey L. 
Rating:
4.0

Customer did not leave a comment.

BETTY L. 
Rating:
1.0

Customer did not leave a comment.

Blake J. 
Rating:
2.0

Customer did not leave a comment.

water M. 
Rating:
5.0

Customer did not leave a comment.

TYRELL A. 
Rating:
5.0

Customer did not leave a comment.

Andrew J. 
Rating:
5.0

The contact phone number for this location is not current. When called it says the number has been disconnected. The number noted on the receipt and Google maps is 404-792-4912. The drivers side (left) rear turn signal bulb was not working and needs to be replaced.

ELIZABETH D. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER D. 
Rating:
5.0

Pick up location employee was very friendly and helpful. The only problem was the truck had a very very very strong Marijuana smell other than that it was clean

ANSAR A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Great service and convenience

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

HUBERT T. 
Rating:
5.0

None but keep up the good work. 👍

TRACY H. 
Rating:
2.0

I was charged an extra $10 and I don't know why

GERRY B. 
Rating:
1.0

The location was so random. I didn't feel safe leaving my car in the lot while moving so had a friend take me.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

BRENT W. 
Rating:
4.0

I believe all the trucks should be equipped with a truck ramp.

ANTOINETTE D. 
Rating:
5.0

Customer did not leave a comment.

SANTESHA H. 
Rating:
3.0

I originally was scheduled to pick up at another location and at the last minute I was in route to pick up the trailer when I received a call indicating the trailer was not available. This was a horrible experience since I was not from the area and when I asked for assistance the man said he could not help me, I had to call the 1800 number. When I was sent to another location with a trailer available it was across town during high traffic with only 30 min till closing. Super stressful since we were scheduled to travel the following day. Due to this experience you would of thought some kind of call could have been done sooner with assistance stating sorry for the inconvenience but we have booked this for you, but instead I receive no help.

Helen A. 
Rating:
3.0

I was overcharged for my rental I was charge for two days instead of one

Jermaine M. 
Rating:
5.0

Customer did not leave a comment.

SAKARIS M. 
Rating:
5.0

Customer did not leave a comment.

QUINCY H. 
Rating:
5.0

Everything went smoothly, owner was very nice, professional and pleasant. I would definitely recommend this location.

Belinda P. 
Rating:
4.0

Have an answering machine, for customers to leave messages on. Or away to contact the business.

CLARISSA J. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

DANTAVIUS T. 
Rating:
3.0

I think that the price was too high for a rental for 4 hours and then he charged me $20.00 extra dollars for not filling the truck back up. It would have been cheaper to just put gas in it. The location is not all that safe, but I think that they need a better package deal for a 4 or 6 hour rental. Nice vehicle but very expensive.

Virginia S. 
Rating:
5.0

Customer did not leave a comment.

DEVONN C. 
Rating:
1.0

I showed up at my original reservation location and the store owner wasn't there. This was 20 Miles from my house and had been dropped off by Uber. Ended up walking a mile and found another uhaul but my price ended up going $300 because of your error. So disappointed in uhaul and the service the owner of university Emission saved me by having a uhaul but having to pay so much extra was horrible for my family budget.

HUNTER M. 
Rating:
5.0

There was no one here to drop off the truck, I have to do everything my self on the phone ......

JOSE B. 
Rating:
4.0

Customer did not leave a comment.

Maria M. 
Rating:
5.0

Customer did not leave a comment.

VERNON C. 
Rating:
5.0

Customer did not leave a comment.

Wendy B. 
Rating:
4.0

Customer did not leave a comment.

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE R. 
Rating:
5.0

Customer did not leave a comment.

LASHOVIA G. 
Rating:
3.0

Customer did not leave a comment.

Leeander B. 
Rating:
3.0

The truck we got was a recovery. Not serviced, gassed, or cleaned yet. Regardless, it served us well.

John D. 
Rating:
5.0

Thank you uHaul

Arielle C. 
Rating:
5.0

The service was EXCELLENT,I will be returning back again

Lottie T. 
Rating:
1.0

No one there to receive truck no clear markings for building or drop box

RICHARD JOHN N. 
Rating:
5.0

The gentleman at this locations was pleasant fantastic !!! Rate 10 Problem was you have another U-Haul just opened on Pryor st atlanta ga 30315. No office, phone number does not work unable to get any assistance at this location. Rate 0

Renee M. 
Rating:
5.0

Attendant was was very accommodating and help me unhook trailer.

Homer G. 
Rating:
5.0

Customer did not leave a comment.

Frederick C. 
Rating:
5.0

Customer did not leave a comment.

Olabisi T. 
Rating:
5.0

Customer did not leave a comment.

cara I. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
2.0

Make sure the person who hands you the keys walks you to the vehicle and sees what you see.

LAMONT L. 
Rating:
5.0

The employee assisting us was super friendly and helpful.

Jessica B. 
Rating:
3.0

Customer did not leave a comment.

Julia R. 
Rating:
3.0

Customer did not leave a comment.

Kevin P. 
Rating:
1.0

I asked him if the truck I had was the “19.95” truck and he lied and said yes. I put a $70 deposit down and in the end was charged $85 for 34 miles. Then on top of that when I returned the truck that is when I saw the actual “19.95” trucks on the lot with my own eyes. And those trucks was smaller than the one he gave me. Which means he lied to get some extra money out of me. Anywho, I would never go there again not would I recommend it.

Jazmin J. 
Rating:
5.0

Customer did not leave a comment.

LASHAWNIA B. 
Rating:
3.0

Customer did not leave a comment.

Hai S. 
Rating:
1.0

Do better verify id's

Marlon R. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

Remain professional great customer service and Pandora patience

Tawana C. 
Rating:
5.0

A+++ service I will definitely be back

Leland J. 
Rating:
3.0

N/A

Tabitha W. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

Youlanda J. 
Rating:
5.0

Customer did not leave a comment.

Jowanna H. 
Rating:
5.0

Customer did not leave a comment.

Rosanna A. 
Rating:
5.0

Great customer service!!!!

Nikkia H. 
Rating:
3.0

I went sent to three places Because the lockbox was broken at the first, then I was sent to a Second location that did not have the right size truck, and then I was finally sent to university where the keys were switched in the boxes and I had to wait on an employee to sort it out. Also, my card was charged the first time even though I never picked up the truck and Now I have to wait 5 business days for a refund of almost $100. This was one of the most frustrating experiences I have ever had and I will be calling and demanding some compensation or refund because I wasted three hours figuring this mess that U-Haul created and it completely ruined my scheduled move in with my apartment in which I had only a small window to use a loading dock. You will never receive my patronage again.

Julianna S. 
Rating:
2.0

The location was a parking lot without good signage. It was run by a single guy in his van. Did not feel official or safe.

Dustin G. 
Rating:
3.0

Customer did not leave a comment.

SHEREENA L. 
Rating:
5.0

Customer did not leave a comment.

Marie M. 
No reviews have been submitted for this location.

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